---
title: 'Technical Support Engineer II at Delinea'
canonical: 'https://feeny.ai/job/technical-support-engineer-ii-delinea-home-office-rp29t1fv41ff'
type: 'job'
last_seen: '2026-11-07'
---

# Technical Support Engineer II at Delinea

- **Company:** [Delinea](https://feeny.ai/companies/delinea)
- **Location:** Home Office, United Kingdom
- **Compensation:** £45k–£49k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-11-07
- **Apply:** https://jobs.ashbyhq.com/delinea/7e85df54-b6b1-4765-a711-f176fc1a131f

## Job description

About Delinea: Delinea is the identity security platform that continuously controls what AI agents, humans and machines can do and for how long. It extends privileged access management from the point of access to the moment of action, using just-in-time authorization to reduce standing privilege across on-premises, multi-cloud and short-lived infrastructure, without adding friction for legitimate users. Delinea provides visibility across every identity type, scores the risk each one carries, and preserves the context behind access decisions, making them auditable and defensible. It supports both static and ephemeral access, letting teams apply Zero Standing Privilege where risk demands it without replacing existing infrastructure.

Summary: Delinea is seeking a talented Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers.

Our ideal candidate is a responsible and motivated self-starter with a desire to learn modern technologies and concepts and solve technical questions.

This individual should have significant technical knowledge and understanding of IT, networking, and cyber security concepts, combined with the ability to troubleshoot technical customer issues and maintain a clear, professional, and efficient customer interaction. This position reports directly to the Technical Support team manager.

This role includes participation in a shared on-call rotation, which may require availability outside standard business hours, including evenings, weekends, and holidays, to support production issues and escalations. On-call responsibilities are distributed across the team on a rotating basis.

What You'll Do:

- Provide post-sale technical support to customers and partners
- Assess and document reported customer issues
- Formulate and communicate resolution plans
- Gather necessary information and resources
- Investigate and reproduce case scenarios
- Provide clear customer responses and document corrective actions

What You'll Need:

- 1-2 years of proven relevant professional experience as a technical support agent or its equivalent
- In depth knowledge and experience in at least some of the following:
- IT and System administration
- Networking and data transport and encryption
- Cloud infrastructure, Machine, network and services virtualization
- Security concepts and methodologies
- Relational databases and SQL language proficiency and .NET applications are a bonus

What Else:

- Troubleshooting and problem deconstruction
- Strong written and verbal English communication skills
- Ability to work diverse, international, customer and team environments
- Able to communicate technical concepts at a professional level in multiple languages is a plus.
- Trustworthy, self-motivated, and reliable
- Accountability, transparency, and ownership
- Desire to work in a dynamic and challenging environment
- Organized and methodological with great attention to detail
- Prior or current security clearance - a plus

Why work at Delinea?

- We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities.
- We invest in people who are smart, self-motivated, and collaborative.
- What we offer in return is meaningful work, a culture of innovation and great career progression.

At Delinea, our core values are STRONG and guide our behaviors and success:

- Spirited - We bring energy and passion to everything we do
- Trust - We act with integrity and deliver on our commitments
- Respect - We listen, value different perspectives, and work as one team
- Ownership - We take initiative and follow through
- Nimble - We adapt quickly in a fast-changing environment
- Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays. Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.

## About Delinea

## Company Overview
- **One-liner**: Delinea provides a cloud-native identity security control plane for real-time, defensible access decisions across human, machine, and AI identities.
- **Entity Type**: Private (backed by TPG, a strategic investor)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2022
- **Founders**: Not publicly available (company formed through merger/rebranding of prior PAM entities)

## Core Business
- **Primary industry/industries**: Identity Security, Privileged Access Management (PAM), Cybersecurity
- **Target customers**: B2B – Enterprise, SMB, government, critical infrastructure, financial institutions; over half of the Fortune 100 are customers
- **Mission or purpose statement**: “Stop unauthorized access by making real-time, defensible access decisions across human, machine, and AI identities.” Vision: “A world where every organization has a trusted identity security control plane, so access to data and systems is governed clearly, consistently, and at machine speed.”

## Products & Services
- **Delinea Platform**: The core identity control plane – continuous discovery, just-in-time / zero-standing privilege, real-time authorization, credential vaulting, identity posture/threat analysis, and segregation-of-duties/GRC. Powered by Delinea Iris AI.
- **Secret Server**: Enterprise-grade PAM solution for securing service, application, root, and administrator accounts (on-premise or cloud).
- **Cloud Suite**: Unified PAM platform for managing privileged access in multi-cloud infrastructure.
- **Server Suite**: Secure access control for on-premises infrastructure (Linux, UNIX, Windows) centrally managed via Active Directory.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Over 1 million identities secured daily; 500+ integrations; 99.995% uptime (highest in the industry); average annual ROI of $2.2M per customer
- **Notable Investors/Partners**: TPG (strategic investor)
- **Growth Signals**: Named a Leader in the 2025 Gartner Magic Quadrant for Privileged Access Management, a Leader in the Forrester Wave™ Privileged Identity Management (Q3 2025), and a Leader in the 2026 Leadership Compass for PAM. Global presence across nearly 40 countries.

## Competitive Advantages
- **99.995% platform uptime** – highest in the industry
- **Continuous authorization model** – replaces static privileges with real-time, context-aware decisions; Just-in-Time and Zero Standing Privilege
- **Delinea Iris AI** – intelligent risk scoring, automated access decisions across human, machine, and AI identities
- **Extensive integration ecosystem** (500+ integrations)
- **Long track record as a PAM leader** (Gartner, Forrester, KuppingerCole)

## Strategic Focus
- Extending from traditional PAM into a continuous authorization control plane for the “agentic AI era”
- Protecting an expanding identity threat surface (AI agents, machine identities, DevOps)
- Real-time, policy-based authorization with full audit trail
- Automation of access reviews and segregation-of-duties policies

## Why Work Here
- **Culture**: Values-driven (Trust, Respect, Nimble, Ownership), global perspective (nearly 40 countries), emphasis on diversity and inclusion.
- **Work model**: Hybrid/remote options. Offices in San Francisco, Bellevue, Lehi, London, Tel Aviv, Dubai, Singapore, Munich, Manila, and more. Flexible work arrangements.
- **Benefits** (global): Meaningful equity and bonus program, paid family leave (12 weeks primary/6 weeks secondary), flexible discretionary time off, paid company holidays, health and wellness support.
- **US-specific**: Medical, dental, vision, HSA/FSA, life insurance, short/long-term disability, 401K match (100% on first 1%, 50% on next 5%).
- **Career growth**: Commitment to employee development, robust career paths, leadership development programs. “We challenge the status quo, innovate fast” – a fast-moving security environment.

## Sources
1. [delinea.com – Careers](https://delinea.com/careers)
2. [delinea.com – Platform](https://delinea.com/)
3. [delinea.com – About](https://delinea.com/about)
4. [jobs.ashbyhq.com – Delinea Jobs](https://jobs.ashbyhq.com/delinea)
5. [builtin.com – Delinea Profile](https://builtin.com/company/delinea)

## Other roles at Delinea

- [Senior Manager, Identity and Access Management](https://feeny.ai/job/senior-manager-identity-and-access-management-delinea-united-states-vvahw7syv1c2) — United States
- [Senior Manager, Security Operations](https://feeny.ai/job/senior-manager-security-operations-delinea-mexico-city-tfpqgtm4djw3) — Mexico City, Mexico
- [Manager, Product Security](https://feeny.ai/job/manager-product-security-delinea-united-states-aax9pp69h1at) — United States
- [Senior Systems Administrator](https://feeny.ai/job/senior-systems-administrator-delinea-mexico-city-em1mvk8c2rnp) — Mexico City, Mexico
- [Customer Success Engineer](https://feeny.ai/job/customer-success-engineer-delinea-united-states-xbmzqscsbwvf) — United States
- [Salesforce Administrator/Developer](https://feeny.ai/job/salesforce-administrator-developer-delinea-united-states-petcnym19ded) — United States
- [Commercial Sales Development Representative](https://feeny.ai/job/commercial-sales-development-representative-delinea-boston-fk973nag75xt) — Boston, MA
- [Enterprise Sales Development Representative](https://feeny.ai/job/enterprise-sales-development-representative-delinea-boston-yy7a8gws36e1) — Boston, MA
- [Technical Writer](https://feeny.ai/job/technical-writer-delinea-mexico-city-rfhjdzrymhre) — Mexico City, Mexico
- [Senior Backend Engineer - Python/C#/Java](https://feeny.ai/job/senior-backend-engineer-python-c-java-delinea-mexico-city-6zz3nnvfc9rh) — Mexico City, Mexico