---
title: 'Technical Support Engineer II - W&B at Weights & Biases'
canonical: 'https://feeny.ai/job/technical-support-engineer-ii-w-b-weights-biases-livingston-tx3ej2ss9wr8'
type: 'job'
last_seen: '2026-09-07'
---

# Technical Support Engineer II - W&B at Weights & Biases

- **Company:** Weights & Biases
- **Location:** Livingston, NJ / New York, NY
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-07
- **Apply:** https://coreweave.com/careers/job?4711345006&board=weights_and_biases&gh_jid=4711345006

## Job description

CoreWeave, the AI Hyperscaler™, acquired Weights & Biases to create the most powerful end-to-end platform to develop, deploy, and iterate AI faster. Since 2017, CoreWeave has operated a growing footprint of data centers covering every region of the US and across Europe, and was ranked as one of the TIME100 most influential companies of 2024. By bringing together CoreWeave’s industry-leading cloud infrastructure with the best-in-class tools AI practitioners know and love from Weights & Biases, we’re setting a new standard for how AI is built, trained, and scaled.

The integration of our teams and technologies is accelerating our shared mission: to empower developers with the tools and infrastructure they need to push the boundaries of what AI can do. From experiment tracking and model optimization to high-performance training clusters, agent building, and inference at scale, we’re combining forces to serve the full AI lifecycle — all in one seamless platform.

Weights & Biases has long been trusted by over 1,500 organizations — including AstraZeneca, Canva, Cohere, OpenAI, Meta, Snowflake, Square,Toyota, and Wayve — to build better models, AI agents and applications. Now, as part of CoreWeave, that impact is amplified across a broader ecosystem of AI innovators, researchers, and enterprises.

As we unite under one vision, we’re looking for bold thinkers and agile builders who are excited to shape the future of AI alongside us. If you're passionate about solving complex problems at the intersection of software, hardware, and AI, there's never been a more exciting time to join our team.

What You’ll Do:

Support is a deep part of our culture here at Weights And Biases by CoreWeave. We believe that the best way to build a great product is to listen to real users and follow their lead to shape our priorities and roadmap. In this role, you will work on a diverse set of problems in a fast-moving environment, collaborate cross-functionally with our team to support our users, and help shape our product.

Your main goal will be to quickly get answers to all user messages. Customers write in with highly technical questions, suggestions, or bug reports, and we need to give them timely responses to fulfill SLAs. Ideally, we're looking for someone with technical skills who would like to support our customer base. If you've found yourself wanting to be more external but still build programming/machine learning skills, this is the role for you.

About the role:

- Quickly respond to all inbound support requests, including email, live chat, and community forums
- Triage bugs and requests based on customer type and severity of issue
- Track inbound and outbound responses to ensure contact SLAs are being met
- Maintain a fast response time for entire user base
- Collaborate with the engineering and product team when troubleshooting issues and providing feedback on features
- Recognize trends in user messages to help identify areas of improvement in internal or external documentation
- Learn Weights & Biases’ product features and build up knowledge base to resolve issues on your own
- Participate in a 24/7 on-call rotation to provide support during weekends

Who You Are:

- 2+ Programming experience, from either an engineering role, a computer science degree, or personal projects
- Python proficiency
- Experience using any of the following: Keras, Tensorborad, Tensorflow, Pytorch, Pytorch Lightning, Jupyter notebooks, colabs, matplotlib and other ML frameworks and tools
- A passion for connecting with real users and enabling them to be power users of the product
- Good organization of assigned requests to oversee timely follow-up for every message
- Work autonomously in a self-directed environment
- Proactively find ways to improve processes and collaborate internally
- Answer messages with a kind, thoughtful tone that makes users feel appreciated and connected to our team
- Interest in machine learning

Preferred:

- Previous experience in machine learning
- Customer service experience in a technical SaaS environment
- Experience in frontend frameworks
- Experience with Docker, AWS, GCP, Azure
- Experience with Kubernetes or other cloud infrastructures

Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match.

Why Us?

We work hard, have fun, and move fast!  We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:

- Be Curious at Your Core
- Act Like an Owner
- Empower Employees
- Deliver Best-in-Class Client Experiences
- Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

The base salary range for this role is $99,000 to $145,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

## What We Offer

The range we’ve posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location.

In addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings; for roles in other locations, benefits vary and are shared during the hiring process. These include:

- Medical, dental, and vision insurance - 100% paid for by CoreWeave
- Company-paid Life Insurance
- Voluntary supplemental life insurance
- Short and long-term disability insurance
- Flexible Spending Account
- Health Savings Account
- Tuition Reimbursement
- Ability to Participate in Employee Stock Purchase Program (ESPP)
- Mental Wellness Benefits through Spring Health
- Family-Forming support provided by Carrot
- Paid Parental Leave
- Flexible, full-service childcare support with Kinside
- 401(k) with a generous employer match
- Flexible PTO
- Catered lunch each day in our office and data center locations
- A casual work environment
- A work culture focused on innovative disruption

California Applicants

[California Consumer Privacy Act](https://drive.google.com/file/d/1gPBRBhUNAMBmj7Yn4_M-hCugm7ZJD4hr/view?usp=sharing)

## Equal Opportunity & Accommodations

CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

As part of this commitment and consistent with the https://www.eeoc.gov/laws/guidance/fact-sheet-disability-discrimination, CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: careers@coreweave.com.

Export Control Compliance

This position requires access to export controlled information.  To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency.  CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

## About Weights & Biases

## Company Overview
- **One-liner**: Weights & Biases provides an AI developer platform for building, tracking, and managing machine learning models and generative AI applications.
- **Entity Type**: Private (acquired by CoreWeave in May 2025)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2017
- **Founders**: Lukas Biewald, Chris Van Pelt, Shawn Lewis

## Core Business
- **Primary industry/industries**: AI/ML Developer Tools, MLOps, Software Development
- **Target customers**: AI researchers, ML engineers, and AI app builders at enterprises and startups (B2B, B2C for individual developers)
- **Mission or purpose statement**: “To build the best tools for AI developers.”

## Products & Services
- **[Core]**: Experiment tracking, model registry, hyperparameter optimization, and collaboration tools for machine learning workflows. SaaS platform.
- **[Weave]**: A tool to iterate, evaluate, and monitor AI agents and LLM applications. SaaS platform.
- **[Models]**: A platform for building and managing AI models, including deployment and monitoring.
- **[Mobile App]**: The first iOS app to monitor AI experiments and track training runs anytime, anywhere.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (acquired by CoreWeave in May 2025 for an undisclosed amount; prior Series C funding of over $150 million).
- **Key Metric**: Total funding of over $150 million (Series C).
- **Notable Investors/Partners**: Coatue, Felicis Ventures, BOND, Insight Partners, Bloomberg Beta, NVIDIA, and others.
- **Growth Signals**: Acquired by CoreWeave in May 2025; tools used by leading AI teams including OpenAI, NVIDIA, Meta, and Cohere; headcount of approximately 260-270 employees; remote-first global team; certified under ISO/IEC 27001:2022, SOC 2, HIPAA, and GDPR.

## Competitive Advantages
- **First-mover and deep integration**: Early entrant in MLOps, with deep integrations into major ML frameworks and cloud platforms.
- **Customer base**: Serves the most prominent AI labs and enterprises (OpenAI, NVIDIA, Meta, Cohere), providing strong network effects and brand credibility.
- **Comprehensive platform**: Covers the full ML lifecycle from experiment tracking to model monitoring and agent evaluation.
- **Enterprise compliance**: SOC 2, HIPAA, ISO 27001, and GDPR compliant, making it suitable for regulated industries.
- **Acquisition by CoreWeave**: Provides access to massive compute infrastructure and financial stability.

## Strategic Focus
- **Post-acquisition growth**: As a proud part of CoreWeave, the company is focused on scaling its platform and integrating with CoreWeave’s cloud infrastructure.
- **Generative AI**: Emphasis on building tools for the era of generative AI, including agent evaluation and monitoring (Weave).
- **Enterprise expansion**: Continued investment in enterprise features, compliance, and dedicated deployment options.
- **Developer experience**: Maintaining a strong focus on the developer community and individual practitioners.

## Why Work Here
- **Remote-first culture**: The company is headquartered in San Francisco but has always been remote-first, with team members distributed globally. Offices also in Berlin, Tokyo, and London.
- **Values-driven environment**: Core values include grit, curiosity, gumption, and honesty. The company emphasizes ownership, continuous learning, and collaborative problem-solving.
- **Benefits**: Medical, dental, vision, 401(k), WFH stipend, flexible time off, professional development stipend, parental leave, and life/AD&D insurance.
- **Engineering culture**: Described as nimble and collaborative, with a focus on building the best tools for AI. The team includes distinguished engineers and co-founders who are deeply technical.
- **Growth trajectory**: Joining during the post-acquisition phase with CoreWeave offers potential for accelerated growth and impact.
- **Hiring process**: Initial conversations, team/panel interviews, executive call(s), and an offer. The process is designed to be thorough but efficient.

## Sources
1. [wandb.ai - About Us](https://wandb.ai/site/company/about-us/)
2. [wandb.ai - Careers](https://wandb.ai/site/careers/)
3. [wandb.ai - Platform](https://wandb.ai/site/)
4. [wandb.ai - Blocks (Leadership & Investors)](https://wandb.ai/site/blocks/)
5. [LinkedIn - Weights & Biases](https://www.linkedin.com/company/wandb)

## Other roles at Weights & Biases

- [Engineering Manager, Artifacts & Registry - W&B](https://feeny.ai/job/engineering-manager-artifacts-registry-w-b-weights-biases-livingston-s3n0scvzgr3n) — Livingston, NJ / New York, NY / Sunnyvale, CA / Bellevue, WA
- [Engineering Manager, Weave - W&B](https://feeny.ai/job/engineering-manager-weave-w-b-weights-biases-san-francisco-jah164z0a52p) — San Francisco, CA
- [Senior Software Engineer, Production Engineering (Cloud & On-Prem) - W&B](https://feeny.ai/job/senior-software-engineer-production-engineering-cloud-on-prem-w-b-weights-mv06ezyv4xcb) — Livingston, NJ / New York, NY / Sunnyvale, CA / Bellevue, WA / San Francisco, CA
- [Senior Software Engineer, Weave - Weights & Biases](https://feeny.ai/job/senior-software-engineer-weave-weights-biases-weights-biases-livingston-7s3b15d8hs48) — Livingston, NJ / New York, NY / Sunnyvale, CA / Bellevue, WA / San Francisco, CA
- [Senior Software Engineer, Infrastructure Operations - Weights & Biases](https://feeny.ai/job/senior-software-engineer-infrastructure-operations-weights-biases-weights-7qaj2v5z587y) — Livingston, NJ / New York, NY / San Fransisco, CA / Sunnyvale, CA / Bellevue, WA
- [Senior Software Engineer, ML Model Training UI - Weights & Biases](https://feeny.ai/job/senior-software-engineer-ml-model-training-ui-weights-biases-weights-biases-j2xwjwsd0fx7) — /livingston, NJ / New York, NY / San Francisco, CA / Sunnyvale, CA / Bellevue, WA
- [Senior Software Engineer, W&B Agent - W&B](https://feeny.ai/job/senior-software-engineer-w-b-agent-w-b-weights-biases-livingston-v4c72gz7mgs2) — Livingston, NJ / New York, NY / San Francisco, CA / Sunnyvale, CA / Bellevue, WA
- [Staff Product Manager, Training Infrastructure - Weights & Biases](https://feeny.ai/job/staff-product-manager-training-infrastructure-weights-biases-weights-biases-g5mszmj705wy) — Livingston, NJ / New York, NY / San Francisco, CA / Sunnyvale, CA / Bellevue, WA
- [Senior Data Platform Engineer - Weights & Biases](https://feeny.ai/job/senior-data-platform-engineer-weights-biases-weights-biases-livingston-2phfge6651r8) — Livingston, NJ / New York, NY / San Francisco, CA / Sunnyvale, CA / Bellevue, WA / -, United States
- [Staff Software Engineer, Performance- Weights & Biases](https://feeny.ai/job/staff-software-engineer-performance-weights-biases-weights-biases-san-francisco-1nhd1dmndxkm) — San Francisco, CA / Sunnyvale, CA / Bellevue, WA / -, United States