--- title: 'Technical Support Engineer III at Redis' canonical: 'https://feeny.ai/job/technical-support-engineer-iii-redis-israel-njgwhtzzwetn' type: 'job' last_seen: '2026-11-08' --- # Technical Support Engineer III at Redis - **Company:** [Redis](https://feeny.ai/companies/redis) - **Location:** Israel - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-11-02 - **Last confirmed live:** 2026-11-08 - **Apply:** https://jobs.ashbyhq.com/Redis/fab671aa-78b8-46d6-be7b-196ae7a5ad37 ## Job description ## Who we are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? ## Who We Are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? ## Why you’ll love this job Come with us on our exciting journey as a valuable contributor to our Unicorn Pre-IPO Global Customer Technical Support Team at Redis. As a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping name-brand customers as part of our fun, tight-knit team. In this role, you will use and extend your existing technical depth and increase your technical breadth by addressing complex problems for the top companies in the world. You will level up to be an expert complex problem solver on Redis Enterprise Software, being used as a high-performance database by thousands of worldwide customers. You will dive deep into different exciting forefront technologies by supporting Redis Enterprise running on the top Cloud Platforms and in the top container orchestration platforms. Join the best of the best and continuously learn new things. We are looking for brilliant experts that are curious, persistent, and happy digging through the full stack, from code to Sysadmin to networking to performance. If this sounds like you, please check out the technical foundation we’d like you to bring. ## What you’ll do - Work with customers to troubleshoot and resolve complex software issues: Reproduce issues, replicating customer environments as needed - Document issues and contribute to our internal team documentation - Collaborate with Engineering as needed to provide solutions - Provide Root Cause Analysis - Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises - Provide technical expertise during testing, deployment, and upgrading of Redis software - Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales - Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription - Participate in new product development, customer training, and other support-related activities ## What you’ll need - At least five years of relevant experience in the enterprise software industry - Strong background in scripting or programming languages - Working knowledge of Cloud-based and On-premise environments - Expert working knowledge in Linux/Unix and networking (TCP/IP) - Proficiency in communication and presentation, both written and verbal (in English) - Strong technical background with excellent problem-solving and multi-tasking skills - High availability and commitment to customers at any time Extra Great If You Have - Bachelor of Science in Computer Science or Information Systems - Experience with NoSQL databases (especially Redis) - Experience working with container orchestration environments, such as Kubernetes - Experience leveraging generative AI tools to accelerate complex troubleshooting and data analysis As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the [privacy policy](https://redis.com/legal/privacy-policy/) in order to evaluate candidates. ## About Redis ## Company Overview - **One-liner**: Redis provides the world’s fastest in-memory data platform, offering cloud and on-premises databases for caching, vector search, and real-time data processing. - **Entity Type**: Private (Series Unknown, backed by major growth equity) - **Headquarters**: San Francisco, California, USA - **Founded**: 2011 - **Founders**: Ofer Bengal (Co-Founder & Chairman), Yiftach Shoolman (Co-Founder & President) ## Core Business - **Primary Industry**: Database & Data Infrastructure, Cloud Software - **Target Customers**: B2B, serving over 10,000 customers including enterprises, digital-native companies, and developers across all industries (financial services, gaming, healthcare, e-commerce, etc.) - **Mission Statement**: To help digital businesses set a new standard for speed by building, scaling, and deploying the fast apps our world runs on. ## Products & Services - **Redis Cloud (DBaaS)**: Fully managed, multi-cloud database service on AWS, Azure, and GCP. Includes tiered RAM + flash storage for TB-scale at up to 80% less cost. - **Redis Software**: On-premises/hybrid cloud deployment for enterprises needing self-managed infrastructure. - **Redis Open Source (Redis 8.8)**: The core in-memory data structure store (strings, hashes, lists, sets, streams, etc.) with built-in replication, Lua scripting, and persistence. - **Redis Iris**: A new product for real-time context retrieval for AI agents and applications. - **Redis LangCache**: Tool to save on tokens for common LLM queries. - **Redis Context Retriever**: Leverages context from anywhere for AI workloads. - **Redis Agent Memory**: Provides agentic memory for consistent AI agent experiences. - **Redis Data Integration**: Change Data Capture (CDC) across structured data sources. - **Redis Flex**: Tiered storage offering more data at speed with lower cost. - **Redis Stack**: Bundles Redis with modules for search, JSON, time series, and graph capabilities. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed (private company). - **Key Metric**: Total funding raised is estimated at over $350M from top-tier investors. The company serves **over 10,000 customers**. - **Notable Investors**: Bain Capital Ventures, Francisco Partners, Goldman Sachs Growth (GS Growth), TCV, Dell Technologies Capital. - **Growth Signals**: - Aggressive expansion into AI/ML infrastructure with products like Redis Iris and Agent Memory. - Strong open-source community (largest in caching, #1 cited brand for caching solutions). - Multi-cloud and hybrid deployment strategy. - Global presence with offices in San Francisco, London, San Jose (CA), Austin, Tel-Aviv, Sofia, and Singapore. ## Competitive Advantages - **Performance Leadership**: Redis is widely recognized as the world’s fastest in-memory database, with sub-millisecond read/write speeds. - **Massive Ecosystem & Community**: The largest open-source community in caching, with extensive client libraries (Python, Node, Java, Go, .Net, etc.) and SDKs. - **Developer Trust**: Redis is the #1 cited brand for caching solutions, deeply embedded in modern app architectures. - **Unified Platform**: Combines caching, vector search, streaming, session management, and AI context retrieval in one platform, reducing the need to stitch together multiple tools. - **Multi-Cloud & On-Prem Flexibility**: Deploy anywhere (AWS, Azure, GCP, or self-managed) with active-active geo-replication for zero-downtime failover. ## Strategic Focus - **AI-Native Data Platform**: Major push into AI infrastructure with products like Redis Iris, Agent Memory, and Context Retriever to serve the agentic AI and LLM market. - **Reducing Total Cost of Ownership**: Introducing tiered storage (RAM + flash) to handle TB-scale workloads at up to 80% lower cost than pure in-memory. - **Simplifying Developer Experience**: Focus on seamless integration with popular LLM coding tools and frameworks. - **Enterprise Scale & Compliance**: Continuing to build out enterprise features for security, compliance, and high availability (Active-Active, multi-region replication). ## Why Work Here - **Engineering Culture**: Redis is an engineering-led company with a strong open-source heritage. The core database is written in ANSI C, and the team values performance, simplicity, and speed. - **Core Values**: The company emphasizes "Be Real" (truth-tellers), "Be Unreasonable" (push boundaries), "Simplicity is Everything," and "Speed is our Superpower." - **Global & Distributed**: Offices in 7 locations across the US, Europe, and Israel. The culture supports hybrid/remote flexibility depending on role and location. - **Impact**: Engineers work on technology that powers the world’s fastest apps and is used by thousands of enterprises globally. Direct contribution to the open-source community. - **Leadership**: Led by CEO Rowan Trollope (former Cisco/Synaptics executive) with a strong technical leadership team including CTO Benjamin Renaud. - **Growth Trajectory**: As a private company with strong investor backing and a clear AI strategy, there is significant opportunity for career growth as the company scales. ## Sources 1. [redis.io](https://redis.io/company/) 2. [redis.io](https://redis.io/about/) 3. [redis.io](https://redis.io/company/careers/) 4. 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