---
title: 'Technical Support Engineer - India at Together AI'
canonical: 'https://feeny.ai/job/technical-support-engineer-india-together-ai-pune-or-bangalore-mwn804cwswws'
type: 'job'
last_seen: '2026-09-11'
---

# Technical Support Engineer - India at Together AI

- **Company:** Together AI
- **Location:** Pune OR Bangalore, India
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/togetherai/jobs/5233125007

## Job description

## About the role

As a Technical Support Engineer at a pioneering AI company, you'll be the first line of defense to support customers as they build out training, fine tuning, and inference solutions with Together AI. You'll dive deep into complex technical challenges, providing swift and effective solutions while serving as a product expert. As a part of the Customer Experience organization, you will collaborate closely with product and sales, driving continuous improvement of our offerings. This is an exciting opportunity for a deeply technical professional passionate about AI and customer success to make a significant impact in a fast-paced, innovative environment.

## Responsibilities

- Triage and respond to inbound support tickets across self-serve and enterprise customers using a support/CRM platform; identify patterns in ticket clusters (e.g., a wave of the same error code), surface them to engineering with context and affected case lists, and follow through to resolution.
- Draft clear, accurate status updates and maintenance notifications for customers during planned maintenance windows or incidents; communicate expected impact without exposing internal platform details.
- Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns; collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction.
- Answer customer questions about the platform's API, model/fine-tuning workflows, model availability, and deployment/endpoint configuration; reproduce reported errors to confirm expected vs. broken behavior and provide actionable next steps.
- Provision and configure SSO connections for enterprise customers (Google Workspace, Okta, Azure AD, etc.); guide customers through IdP-side setup steps; diagnose login failures by cross-referencing the platform's identity provider configuration against the customer's; escalate confirmed platform-side gaps.
- Triage customer billing questions using billing/subscription tooling (e.g., Stripe, Metronome, or equivalent); process or coordinate refunds for prepaid credits and disputed charges; investigate negative-balance and credit-limit enforcement issues; escalate edge cases to the billing/finance team with full context.
- Resolve API key creation failures, org linkage issues, and project/key limit requests; coordinate user access changes (adding/removing org members, SSO org ownership transfers); investigate tenant isolation issues.

## Requirements

- 2+ years of experience in a customer-facing technical role
- Comfortable reading and writing curl/HTTP requests, interpreting JSON error responses, and understanding concepts like bearer tokens, rate limits, and API key scoping; no deep software engineering background required, but must be able to follow and reproduce API-level issues.
- Familiarity with how SaaS billing works (invoices, prepaid credits, refunds); comfortable navigating admin dashboards and understanding what a payment state means.
- Working knowledge of SAML and OIDC concepts (ACS URL, audience URI, attribute mapping, IdP vs. SP); enough to walk a customer's IT admin through a configuration and recognize whether an error is on the customer side or platform side.
- Familiarity with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions (e.g., Ansible) high-performance network fabrics, NFS-based storage management, container infrastructure, and scripting and programming languages.
- Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.
- Prior experience with a customer support platform (Zendesk, Intercom, Pylon, Freshdesk, or similar); comfortable managing a queue, updating ticket state, and writing internal notes.
- Familiarity with how language model APIs work (tokens, context windows, serverless vs. dedicated inference)
- Strong sense of ownership and willingness to learn new skills to ensure both team and customer success.
- Ability to operate in dynamic environments, adept at managing multiple projects, and comfortable with frequent context switching and prioritization.

## About Together AI

Together AI is a research-driven artificial intelligence company. We believe open and transparent AI systems will drive innovation and create the best outcomes for society, and together we are on a mission to significantly lower the cost of modern AI systems by co-designing software, hardware, algorithms, and models. We have contributed to leading open-source research, models, and datasets to advance the frontier of AI, and our team has been behind technological advancement such as FlashAttention, Hyena, FlexGen, and RedPajama. We invite you to join a passionate group of researchers in our journey in building the next generation AI infrastructure.

## Compensation

We offer competitive compensation, startup equity, health insurance, and other benefits, as well as flexibility in terms of remote work. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge.

## Equal Opportunity

Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.

Please see our Privacy Policy at https://www.together.ai/privacy

## About Together AI

## Company Overview
- **One-liner**: Together AI is the AI Native Cloud, a full-stack platform for production AI that provides inference, fine-tuning, and GPU compute powered by cutting-edge systems research.
- **Entity Type**: Private (Series C)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2022
- **Founders**: Vipul Ved Prakash (CEO), Ce Zhang (CTO), Tri Dao (Chief Scientist), Chris Ré, Percy Liang

## Core Business
- **Primary industry**: AI Infrastructure / Cloud Computing
- **Target customers**: B2B – AI-native startups (e.g., Cursor, Decagon, Eleven Labs), enterprise SaaS (Salesforce, Zoom, Zomato), and AI researchers.
- **Mission**: “Significantly lower the cost of modern AI systems by co-designing software, hardware, algorithms, and models” — with a commitment to open and transparent AI development.

## Products & Services
- **Serverless Inference**: Fast on-demand inference for open-source models with no infrastructure management.
- **Batch Inference**: Asynchronous processing of massive workloads (up to 30B tokens per model) at reduced cost.
- **Dedicated Model Inference**: Deploy models on dedicated GPU infrastructure for speed and control.
- **Dedicated Container Inference**: GPU infrastructure optimized for generative media (video, audio, image).
- **Fine-Tuning**: Fine-tune open-source models using latest research techniques (improves accuracy, reduces hallucinations).
- **Accelerated Compute**: Self-serve instant clusters to thousands of GPUs, optimized with Together Kernel Collection.
- **Model Shaping**: Tools to accelerate inference, model shaping, and pre-training.
- **Managed Storage**: High-performance object storage and parallel filesystems with zero egress fees.
- **Sandbox**: Fast, secure code sandboxes for AI app/agent development environments.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed; recent Series C reportedly doubled valuation (amount undisclosed) [cbinsights.com](https://www.cbinsights.com/company/together-4)
- **Key Metric**: **Total Funding** – $1.334B (including $800M Series C announced in mid-2026) [cbinsights.com](https://www.cbinsights.com/company/together-4)
- **Notable Investors/Partners**: Kleiner Perkins, NVIDIA, Salesforce Ventures, Prosperity7 Ventures (Aramco), and 29+ others across rounds.
- **Growth Signals**: 
  - Headcount grew 91% YoY to ~280 employees [linkedin.com](https://www.linkedin.com/company/togethercomputer)
  - Acquired CodeSandbox (Dec 2024) and Refuel.AI (May 2025)
  - Customers include Cursor, Decagon, Eleven Labs, AI21, Hedra, Cartesia, Salesforce, Zoom, Zomato
  - Published nine papers at ICML 2026; open-sourced ParallelKernelBench

## Competitive Advantages
- **Full-stack AI platform** covering inference, fine-tuning, compute, storage, and sandboxes — all integrated.
- **World-class research team** co-designing algorithms, kernels, and hardware (e.g., Tri Dao, co-inventor of FlashAttention).
- **Open-source commitment** and contributions (models, datasets, research) build developer trust and ecosystem lock-in.
- **Cost performance**: Claims 2x faster inference and 60% lower cost vs. alternatives through research-driven optimizations.

## Strategic Focus
- Accelerate the shift to open-source AI by making it economically viable at scale.
- Continue investing in systems research (GPU programming, kernel optimization, model shaping) to improve performance and cost.
- Expand enterprise adoption through dedicated deployments and partnerships.
- Grow the platform’s capabilities (e.g., managed storage, sandboxes) to reduce friction for AI-native builders.

## Why Work Here
- **Culture**: Values include “Do more with less,” “Open and responsible development,” “Empower innovation,” and “Optimizers” — a research-driven, mission-oriented environment.
- **Remote/Hybrid/Office**: Primarily office-based in San Francisco (251 Rhode Island Street) with employees across 16 countries. Office perks include lunch, dinner, snacks, parking/transit stipends, and relocation support.
- **Benefits**: Competitive salary and equity, 401K matching, health/dental/vision insurance, flexible PTO, generous parental leave, life and disability protection.
- **Engineering Culture**: Deep focus on systems research and open-source; engineers work alongside leading AI researchers (e.g., Tri Dao, Ce Zhang). Talent sourced from Apple, Google, Amazon, NVIDIA, Stanford AI Lab.
- **Career Growth**: 53 active job postings (as of mid-2026); roles span ML engineering, platform engineering, research, and go-to-market. High growth trajectory offers rapid advancement.

## Sources
1. [together.ai/about-us](https://www.together.ai/about-us)
2. [together.ai/](https://www.together.ai/)
3. [together.ai/careers](https://www.together.ai/careers)
4. [linkedin.com/company/togethercomputer](https://www.linkedin.com/company/togethercomputer)
5. [cbinsights.com/company/together-4](https://www.cbinsights.com/company/together-4)

## Other roles at Together AI

- [Staff Engineer, Distributed Storage and HPC & AI Infrastructure](https://feeny.ai/job/staff-engineer-distributed-storage-and-hpc-ai-infrastructure-together-ai-qmwmf2cw8b8j) — Bengaluru, India
- [Senior ABM & Campaign Manager](https://feeny.ai/job/senior-abm-campaign-manager-together-ai-san-francisco-b4m47ckm79bn) — San Francisco, CA
- [Senior Software Engineer — Infra Agent Systems](https://feeny.ai/job/senior-software-engineer-infra-agent-systems-together-ai-san-francisco-xc82f200r1ws) — San Francisco, CA
- [Senior ABM & Campaign Manager](https://feeny.ai/job/senior-abm-campaign-manager-together-ai-san-francisco-zc1zxaar2h1f) — San Francisco, CA
- [Senior Software Engineer — Infra Agent Systems](https://feeny.ai/job/senior-software-engineer-infra-agent-systems-together-ai-amsterdam-0kn67tn8tkvp) — Amsterdam, Netherlands
- [Senior Software Engineer — Infra Agent Systems UK](https://feeny.ai/job/senior-software-engineer-infra-agent-systems-uk-together-ai-london-bxf797ge7pxk) — London, United Kingdom
- [Senior Software Engineer — Infra Agent Systems Remote India](https://feeny.ai/job/senior-software-engineer-infra-agent-systems-remote-india-together-ai-india-4y1jwwt42nqs) — India
- [HR Coordinator- Amsterdam](https://feeny.ai/job/hr-coordinator-amsterdam-together-ai-amsterdam-e41wg9k2gakq) — Amsterdam, Netherlands
- [Staff Software Engineer, Inference / Compute Infrastructure Engineering](https://feeny.ai/job/staff-software-engineer-inference-compute-infrastructure-engineering-together-5j8djmf3gdbk) — London, United Kingdom
- [Junior/Senior or Staff Software Engineer, Inference / Compute Infrastructure Engineering](https://feeny.ai/job/junior-senior-or-staff-software-engineer-inference-compute-infrastructure-r7v2vs22snvc) — India