---
title: 'Technical Support Engineer at JAMS Software'
canonical: 'https://feeny.ai/job/technical-support-engineer-jams-software-united-states-gmjbs78y8f60'
type: 'job'
last_seen: '2026-10-16'
---

# Technical Support Engineer at JAMS Software

- **Company:** JAMS Software
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-22
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/jamssoftware/3b284d06-92a0-41e4-84ed-28cf2d812b22

## Job description

We are seeking a highly skilled Technical Support Engineer to join our team and provide exceptional customer service for enterprise workload automation solutions. In this role, you will diagnose and resolve complex technical issues, collaborate with engineering teams for escalations, and partner throughout the sales cycle to ensure appropriate client solutions. If you thrive in problem-solving, have strong scripting skills, and enjoy working in dynamic environments, this position is for you.

## Key Responsibilities

- Respond to and resolve technical support tickets within defined SLAs.
- Diagnose and troubleshoot complex issues related to workload automation and system integrations.
- Analyze, validate, transform, and reconcile environmental data during migration.
- Ensure accuracy and integrity even when source and target platforms had partial compatibility.
- Perform root cause analysis and implement preventive measures to reduce recurring incidents.
- Collaborate with development teams to escalate and resolve bugs or system defects.
- Participate in the on-call rotation to provide support for critical incidents.
- Create and maintain scripts (PowerShell, Bash, Python) to automate routine tasks and improve efficiency.
- Document solutions and contribute to the internal knowledge base for future reference.
- Monitor system performance and proactively identify potential issues.
- May assist with minimal solution engineering or product demos on an ad-hoc basis (limited time commitment).
- Provide clear and professional communication with clients during issue resolution.
- Participate in the on-call rotation to provide after-hours support for critical incidents, including overnights.
- Ability to work Western, Mountain, or Central time zone hours.

Required Skills & Qualifications

- 4+ years experience in a technical support position, interacting directly with both customers and engineering teams.
- Strong diagnostic and troubleshooting skills in enterprise environments.
- Experience with data migrations
- Proficiency in scripting languages: PowerShell, Bash, and Python.
- Solid understanding of Windows and Linux operating systems.
- Experience with SQL for data queries and troubleshooting.
- Familiarity with ticketing systems (e.g., ServiceNow, Jira) and monitoring tools.
- Excellent communication skills for explaining technical concepts to non-technical stakeholders.
- Ability to work under pressure and prioritize multiple incidents effectively.

## Preferred Qualifications

- Experience with workload automation platforms or similar enterprise software.
- Knowledge of networking fundamentals and cloud environments (AWS, Azure).
- Exposure to ITIL practices and incident management workflows.

## Why JAMS

- 100% remote work environment with colleagues around the globe
- Competitive benefits
- 401k program and employer match
- Flexible PTO
- Paid Holidays

## About JAMS Software

## Company Overview
- **One-liner**: JAMS Software provides enterprise workload automation and job scheduling software that orchestrates IT processes across platforms, applications, and scripting languages from a single pane of glass.
- **Entity Type**: Private (backed by growth equity; separated from Fortra in June 2025)
- **Headquarters**: Middletown, Delaware, United States
- **Founded**: 1987
- **Founders**: Not publicly available (founded as MVP Systems Software)

## Core Business
- Primary industry/industries: IT workload automation, job scheduling, orchestration software
- Target customers: B2B enterprise IT operations, data engineering teams, and organizations running cross-platform batch jobs, ETL pipelines, and ERP workflows
- Mission or purpose statement: To help IT teams orchestrate any process across any platform with reliability and simplicity, eliminating complexity and manual errors.

## Products & Services
- **JAMS Scheduler (Core)**: Cross-platform job scheduling and workflow automation software. Supports Windows, Linux, UNIX, IBM i, z/OS, and OpenVMS. Includes native integrations with PowerShell, SQL, Python, SAP, JDE, Ellucian Banner, Informatica, Azure Data Factory, and 20+ others. Offers web and thick clients, REST API, .NET API, managed file transfer, and email notifications.
- **Core Edition**: Starting at $833/month (billed annually). Unlimited executions, 24×7 support, basic automation features.
- **Advanced Edition**: Adds custom scheduler/agent configuration, enterprise security/audit, centralized monitoring, diagram view, implementation and migration services. Pricing custom.
- **ETL and Data Pipeline Orchestration**: Unified dependency management and error handling for data workflows.
- **Managed File Transfer Coordination**: Coordinated file transfer workflows with dependency checking, automated retry, and compliance logging.
- **Financial Process Orchestration**: Automated scheduling for billing cycles, payroll, regulatory reporting with built-in retry and audit capabilities.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue – $12 million (according to third-party data, 2025 estimate) [linkedin.com]
- **Notable Investors/Partners**: Owned by Providence Strategic Growth Capital Partners (PSG Equity) and a co-investor, plus employees. Previously part of Fortra (until June 2025).
- **Growth Signals**: Separated from Fortra and established as an independent company in mid-2025 with backing from growth equity firms; continues to release new features (e.g., AI-enabled natural language scheduling). Maintains 44 employees (2025) with offices in 7 countries; active hiring for 3 positions (Technical Support Engineer, Customer Operations Specialist, Product Manager). [builtin.com]

## Competitive Advantages
- Long-standing product maturity (since 1987) with deep cross-platform support (Windows, Linux, UNIX, IBM i, z/OS, OpenVMS) – a rare breadth.
- Over 20 native integrations with enterprise applications (SAP, JDE, Informatica, Azure Data Factory, etc.) out of the box.
- Straightforward licensing with no per-job fees or usage caps, simplifying total cost of ownership.
- Strong customer support reputation ("unparalleled customer support experience") with 24×7 coverage.
- Recently independent, backed by growth equity, allowing focused product investment.

## Strategic Focus
- Expanding AI-powered automation (e.g., natural language job scheduling announced).
- Deepening integration with modern data platforms and cloud services (AWS, Azure).
- Providing migration services to lure customers away from legacy schedulers.
- Continuing to serve loyal customer base while attracting new enterprise clients in regulated industries (finance, healthcare, manufacturing).

## Why Work Here
- Small, independent company (44 employees) with a long history and recent equity backing – offers potential for impact and ownership.
- Culture described as customer-centric and supportive; many employees have stayed for years.
- On-site work model (employees work from physical offices, primarily Middletown, Delaware, with additional offices in Eden Prairie, MN; Unionville, CT; and Farmington, CT). [builtin.com]
- Benefits and perks not explicitly listed, but company emphasizes "expert help, whenever you need it" and a team that wants to be there.
- Open roles in technical support, customer operations, and product management – likely tight-knit engineering and customer-facing teams.

## Sources
1. [jamsscheduler.com](https://jamsscheduler.com/about) – About page, company history, values
2. [jamsscheduler.com](https://jamsscheduler.com/) – Product features, pricing, integrations
3. [builtin.com](https://builtin.com/company/jams-software) – Employee count, office locations, work policy, open roles
4. [linkedin.com](https://www.linkedin.com/company/jamssoftware) – Headquarters, employee breakdown, revenue estimate

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