---
title: 'Technical Support Engineer - Korea at Rescale'
canonical: 'https://feeny.ai/job/technical-support-engineer-korea-rescale-seoul-h55x8amgnbys'
type: 'job'
last_seen: '2026-11-06'
---

# Technical Support Engineer - Korea at Rescale

- **Company:** Rescale
- **Location:** Seoul, South Korea
- **Employment:** full-time
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-06
- **Apply:** https://jobs.ashbyhq.com/rescale/07491a71-702b-4384-b23e-3c5c6a583c7a/application

**Skills:** Linux shell, System administration, HPC, Parallel computing, MPI, Cloud computing, Networking concepts, Korean, English, Python scripting, Shell scripting, Parallel workflows, Engineering simulations, Benchmarking, Schedulers, AI technology, Agentic workflows

> Join the Korea team to provide high-quality technical support for Rescale's HPC cloud platform. You will master the platform, support complex workflows, and collaborate with global teams to assist enterprise customers.

## Job description

## About Rescale

Rescale is pioneering the future of engineering and scientific discovery. As the leader in digital engineering, we’re transforming how products are developed—through intelligent automation, applied AI, data management, and the integration of the world’s largest network of engineering and R&D applications. Joining Rescale means becoming part of a diverse, collaborative, and mission-driven team that’s unlocking faster innovation across industries like aerospace, energy, life sciences, and manufacturing. We’re solving complex challenges that traditional HPC can’t, and we’re seeking passionate, curious minds to help build the next wave of breakthroughs. We are seeking a Technical Support Engineer to join our Korea team! In this role, you will be responsible for the following:

- Becoming an expert in the Rescale platform
- Learning and supporting the state-of-the-art HPC workflows on the cloud
- Providing the highest quality technical support to our customers
- Working in a growing globally distributed support team
- Operating in an interdisciplinary team environment with developers, engineers, business, and sales personnel
- Rotating On-Call responsibilities as needed

Key Qualifications include:

- BA/BS or higher in Engineering, Computer Science or related field
- Experience using Linux shell, preferably as a system administrator
- Deep understanding of basic compute technology (storage, memory, CPU, GPU, IO)
- Understanding and familiarity with HPC and parallel computing (parallel scaling, MPI, shared. memory)
- Knowledge of basic networking concepts (firewalls, ports, throughput, latency) and cloud computing technology
- Excellent written and verbal communication skills
- Nice to Haves: Hands on experience with parallel workflows, engineering simulations, benchmarking, HPC, schedulers, and MPI Experience with shell and Python scripting
- Experience in working with Enterprise customers
- Experience in a customer-facing role such as customer support, customer success, pre-sales, etc.
- Experience and strong interest in AI technology and agentic workflows
- Fluency in Korean and working knowledge of English

Diversity, equity, inclusion and belonging are fundamental to our success. We strive to be a workplace where we:

- Welcome ALL and ALL are welcome.
- Show up with our whole selves or whichever parts of ourselves we’re comfortable sharing, and be ready to see the same in others.
- Be ready to learn, unlearn, and learn again.
- Respect others and their opinions. We practice empathy in the way we interact with each other and celebrate uniqueness as a team.
- Seek to understand - ask more questions than one makes statements.
- Provide safety from judgment and preserve a collaborative environment.

Who you will be working with:

Manager: [Mao Shan Lim](https://jp.linkedin.com/in/limmaoshan), APAC Support Lead

Team:https://www.linkedin.com/in/misha-e-dennis[Alisa Matsui](https://www.linkedin.com/in/alisa-matsui-29b057169/) (Japan Support Team), [Junghoon Kim](https://www.linkedin.com/in/junghoon-john-kim-8a825a154/) (Korea Customer Success Team)

Rescale is an equal opportunities employer and welcomes applications from all qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. As part of our standard hiring process for new employees, employment with Rescale will be contingent upon successful completion of a comprehensive background check. Here at Rescale, we are committed to being transparent in our policies around candidate privacy. For more details on the information Rescale collects in your application, please view the[Rescale Applicant Privacy Policy](https://rescale.com/company/legal/applicant-privacy-notice/) here.

## About Rescale

## Company Overview
- **One-liner**: Rescale provides a cloud platform for high-performance computing (HPC), AI physics, and agentic engineering to accelerate product development and scientific discovery.
- **Entity Type**: Private (Funded, with multiple funding rounds including a $115M Series D in 2021; latest round a $50M Series E-1 in 2024)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2011
- **Founders**: Joris Poort (CEO) and Adam McKenzie (CTO)

## Core Business
- Primary industry: Cloud Computing / High-Performance Computing (HPC) / AI Simulation and Engineering Software
- Target customers: B2B; Primarily large enterprises in aerospace, automotive, energy, life sciences, and manufacturing (R&D and engineering teams)
- Mission or purpose statement: "To empower anyone to accelerate innovation" and "deliver engineering and scientific breakthroughs that enrich humanity."

## Products & Services
- **Rescale High Performance Computing**: A cloud-based, elastic infrastructure platform that scales on demand, offering over 180 specialized and optimized hardware architectures and a library of pre-configured HPC and AI software. It automates setup and manages full-stack spend.
- **Rescale AI Physics**: An operating system that automates data preparation and model deployment, transforming existing simulation data into surrogate models for highly accurate predictions in milliseconds.
- **Rescale Agentic Engineering**: A unified, automated modeling and simulation environment that orchestrates the entire digital engineering stack. It uses AI agents to handle orchestration, monitoring, and first-pass analysis, freeing engineers for strategic decisions.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed; *Crunchbase* notes a total of ~$255M in funding as of mid-2025.
- **Key Metric**: Total Funding of approximately $255M (including a $115M Series D in Jan 2021 and a $50M Series E-1 in July 2024).
- **Notable Investors/Partners**: Includes investors like Jeff Bezos (through Bezos Expeditions), Nvidia, Microsoft, and Samsung. Key technology partners include Nvidia, AWS, and Microsoft Azure.
- **Growth Signals**: Over 1,250 customers worldwide; 1,000+ independently tested security controls; 65%+ average cost reduction for customers; claims of 78% reduced R&D cycle time and 4x-8x more design candidates explored; presence in global hubs (San Francisco, New York, London, Tokyo, Seoul).

## Competitive Advantages
- **Platform Integration**: Uniquely combines managed HPC cloud infrastructure, AI-driven physics simulation, and agentic engineering automation into a single platform.
- **Hardware Agnostic, Optimized Architecture**: Provides access to over 180 specialized and optimized hardware architectures (including latest Nvidia GPUs and custom chips), which is rare for a SaaS-like platform.
- **Pre-Tuned Software Library**: Over 1,000 pre-configured and tuned HPC and AI software applications, drastically reducing setup time for engineering teams.
- **Security & Scale**: Independently tested and audited 1,000+ security controls, providing enterprise-grade governance and compliance for sensitive R&D workloads.

## Strategic Focus
- **AI-Native Simulation**: Aggressively moving beyond classic HPC batch jobs to "AI Physics" and "Agentic Engineering," aiming to make predictive simulation accessible faster and at larger scales.
- **Cloud-First Migration**: Helping large enterprises transition from on-premise HPC clusters to the public cloud (AWS, Azure, Google Cloud) via cloud bursting and migration services.
- **Global Expansion**: Strengthening presence across APAC (Tokyo, Seoul) and EMEA (London) to capture international R&D talent and customers.
- **Enterprise Scale**: Maintaining a focus on large, complex R&D use cases in aerospace, automotive, energy, and life sciences.

## Why Work Here
- **Impactful Work**: Employees contribute to projects directly accelerating breakthroughs in supersonic travel, electric vehicles, and clean energy technologies.
- **Distributed-First Philosophy**: The company operates a "Distributed-First Operating Model" allowing remote work from over 100 cities globally. Co-working spaces and hybrid hubs are available in San Francisco, New York, London, Tokyo, Seoul, and others.
- **Culture & Values ("GRIT")**: Emphasizes a "customer-first" mindset with four core values: Growth mindset, Run fast/own outcome, Iterate to innovate, and Team over self.
- **Total Rewards**: Competitive compensation (base, commission, equity), health coverage (medical/dental/vision/HSA), generous leave (parental, "fur-ternity"), flexible time off (including "Refresh Days" and "Flex Days"), and professional development funds.
- **Diversity & Inclusion**: Has employee resource groups (#OutScale, #SheScale) and Philanthropy 1% (donating 1% of work time to community service).
- **Hiring Process**: Described as human-led (no AI screening in initial resume review), with short video interviews and a focus on team fit.

## Sources
1. [Rescale About Page](https://rescale.com/company/about/)
2. [Rescale Careers Page](https://rescale.com/company/careers/)
3. [Rescale Product Page](https://rescale.com/)
4. [Rescale Open Roles (Ashby)](https://jobs.ashbyhq.com/rescale)
5. [Rescale LinkedIn Page](https://www.linkedin.com/company/rescale)

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- [Principal Security GRC Analyst](https://feeny.ai/job/principal-security-grc-analyst-rescale-united-states-t2zsg2j8xyd3) — United States
- [Software Engineer, Agentic AI Systems](https://feeny.ai/job/software-engineer-agentic-ai-systems-rescale-united-states-9x9bbb5wc21w) — United States
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- [Account Development Representative - EMEA](https://feeny.ai/job/account-development-representative-emea-rescale-northern-europe-tgxz6r51s3dy) — Northern Europe
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