--- title: 'Technical Support Engineer (m/f/d) at Sereact' canonical: 'https://feeny.ai/job/technical-support-engineer-m-f-d-sereact-germany-dqzh277grg60' type: 'job' last_seen: '2026-09-14' --- # Technical Support Engineer (m/f/d) at Sereact - **Company:** Sereact - **Location:** Germany - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-05-27 - **Last confirmed live:** 2026-09-14 - **Apply:** https://jobs.ashbyhq.com/sereact/26172f0c-5edd-489f-8f03-ce758cce7162/application **Skills:** Python, SSH, Docker, SQL, Database knowledge, Robotics systems > Provide first-line technical support for AI robotics systems, diagnosing hardware and software issues using SSH, Docker, and Python. Collaborate with internal teams to resolve complex problems and optimize support processes while maintaining documentation. ## Job description Who We Are: We build the intelligence that lets robots sense, reason, and act in the real world—moving beyond the lab and into everyday industrial settings like warehouses and factories. Our technology closes the automation gaps that traditional systems can’t solve. We are on a mission to redefine how physical work gets done, and we’re looking for curious, bold thinkers to help shape the future of robotics with us. Overview: We are seeking a highly motivated and tech-savvy individual to join our fast-paced AI robotics startup as part of our Technical Support team. In this role, you will be responsible for providing exceptional support to our customers, ensuring smooth operation and rapid resolution of technical issues with our robotic deployments all over Europe. You will remotely access and diagnose robots using tools like SSH, Docker and Python and guiding customers through structured problem-solving processes on-site and collaborating with internal teams to resolve complex hardware and software issues. Your Responsibilities: Support: - Provide first-line technical support to customers for our AI robotics systems. - Serve as the primary point of contact for customers, delivering technical support with a focus on clear communication, active listening, and empathetic problem-solving to ensure a positive customer experience. - Diagnose and troubleshoot hardware and software issues using SSH, Python, Docker and other tools in our stack. - Collaborate with internal and external hardware and software teams to solve complex technical problems. - Escalate unresolved issues and ensure timely resolution by engaging the right specialists. - Act as an on-call support contact during assigned shifts to address urgent customer issues. Optimize: - Share your learnings, improve our knowledge base and tooling to foster a collaborative and learning-focused environment. - Maintain accurate documentation of incidents, solutions, and customer interactions. - Identify recurring problems and contribute to product and process improvement initiatives. - Develop and lead the development of platform improvements including ticketing system, customer-facing dashboards and debug tooling. Qualifications: Education and Experience - Bachelor’s degree (Master’s preferred) in a technical field such as Computer Science, Engineering, Robotics, or a related discipline. - Minimum of 2-3 years of work experience in robotics and customer-facing roles. - Experience with remote support tools and techniques, including SSH and Docker. - Willingness to travel: ≈ 50-75% ## Skills - Proficiency in Python programming and the ability to debug and analyze code. - Fluent in German and English - Working knowledge of databases and SQL - Strong troubleshooting skills with a methodical approach to problem-solving. - Excellent communication skills and experience working with customers in a technical support capacity. - Familiarity with robotics systems and their operational environments. - Ability to work in a fast-paced startup environment and handle on-call responsibilities as needed. Additional Skills / Nice to Have - Experience in the logistics industry is a plus. Our interview plan: - Application - Take‑home assignment: You’ll work on a short, role‑relevant task with clear instructions and a deadline. - Cultural fit interview (40 min): A conversation about how you work, what motivates you, and what you’re looking for. Expect CV highlights, your “why,” and time for your questions. - Technical fit interview (45 min): A deeper dive into your skills and problem‑solving approach for this role. - On‑site visit: Meet the team in our office and collaborate on a real challenge similar to the work you’d do here. You’ll also meet a founder; we aim to give you a clear feel for the role and environment. What We Offer: - Wellpass (gym membership) - Flexible working hours - Option to work from home when needed - A motivated team and an open corporate culture - Competitive compensation and excellent career development opportunities ## About Sereact ## Company Overview - **One-liner**: Sereact provides an embodied AI software layer that enables autonomous robotic picking, sorting, and inspection in industrial warehousing and logistics. - **Entity Type**: Private (Series B – $110M raised in May 2026) - **Headquarters**: Stuttgart, Germany (with additional offices in Mason, Ohio, USA and Boston, Massachusetts, USA) - **Founded**: 2021 - **Founders**: Not publicly listed (the company was founded by a team of engineers from the University of Stuttgart / ARENA2036 ecosystem) ## Core Business - **Primary industry**: Industrial robotics / AI software for logistics and supply chain - **Target customers**: B2B – 3PLs, e‑commerce fulfillment centers, manufacturing, and retail enterprises - **Mission**: “Bridging the gap between artificial intelligence and physical execution” – building the foundational software layer for the next era of industrial robotics. ## Products & Services - **Cortex (VLAM – Vision Language Action Model)**: The core AI brain that enables zero-shot adaptation across standard 6‑axis and humanoid robot arms. Handles picking, placing, sorting, and inspection without retraining or tuning. - **Robotic Picking**: Autonomous pick‑and‑place with 98% first‑attempt success and peak speeds >650 UPH. - **Putwall Automation**: Batch picking and sortation for high‑throughput fulfillment. - **Return Handling**: Automated inspection, sorting, and routing of returned items. - **Embodied AI for Humanoids**: Dexterity module for changing tasks and mixed‑SKU environments. ## Market Standing - **Valuation**: Not disclosed - **Key Metric – Total Funding**: $140.78M (including $110M Series B led by Headline, closed ~May 2026) - **Notable Investors/Partners**: Headline (lead Series B); customers include Daimler Truck, Material Bank, Ludwig Meister - **Growth Signals**: - 50+ deployments across five continents - 500M+ real production picks processed - 99.9% uptime in live environments - 1 robot replaces 3–4.5 FTE, saving customers up to €111,000/month - Expansion into US market (offices in Ohio and Boston) ## Competitive Advantages - **Zero‑shot adaptability**: No retraining or retooling required when SKU mix changes – works out of the box on new items. - **Production‑proven VLAM**: Trained on millions of real‑world picks; works in brownfield sites, not just lab conditions. - **High reliability**: 98% first‑attempt pick success, >99% uptime, minimal human intervention (1 intervention per ~53,000 picks). - **Platform agnostic**: Supports standard 6‑axis and humanoid robot architectures. ## Strategic Focus - Scale deployments globally, especially in the US and Europe. - Continue advancing the Vision Language Action Model to handle increasingly complex manipulation tasks (e.g., humanoid dexterity). - Deepen partnerships with major logistics and manufacturing players. - Grow engineering and research teams to accelerate product development. ## Why Work Here - **Culture**: Fast‑paced, collaborative, with a strong emphasis on ownership and end‑to‑end project responsibility. Described as “uncharted territories” – ideal for engineers who want to push boundaries. - **Flexibility**: Flexible working hours and remote/hybrid options (specific policy not detailed, but “flexible working” is listed as a standard benefit). - **Perks**: Wellpass (wellness/fitness membership), regular team events, and a modern office in Stuttgart’s ARENA2036 innovation hub. - **Engineering focus**: Work on cutting‑edge embodied AI, computer vision, and robotics – from research to deployment. Steep learning curve and visible impact. - **Global exposure**: Opportunities to work across European and US teams. ## Sources 1. [sereact.ai – Homepage](https://sereact.ai/) 2. [sereact.ai – About](https://sereact.ai/about) 3. [sereact.ai – Careers](https://sereact.ai/careers) 4. [jobs.ashbyhq.com – Sereact Job Board](https://jobs.ashbyhq.com/sereact) 5. [cbinsights.com – Sereact Company Profile](https://www.cbinsights.com/company/sereact) ## Other roles at Sereact - [Elektroniker (m/w/d)](https://feeny.ai/job/elektroniker-m-w-d-sereact-stuttgart-b5344n9244v1) — Stuttgart, Germany - [Product Manager Intern (m/f/d)](https://feeny.ai/job/product-manager-intern-m-f-d-sereact-stuttgart-kfe2mbyg00m2) — Stuttgart, Germany - [Product Marketing Intern](https://feeny.ai/job/product-marketing-intern-sereact-stuttgart-yy93e73q8hrm) — Stuttgart, Germany - [Lagerist / Lagermitarbeiter (m/f/d)](https://feeny.ai/job/lagerist-lagermitarbeiter-m-f-d-sereact-stuttgart-21d8fv0yrs5c) — Stuttgart, Germany - [Technical Procurement / Purchasing Officer](https://feeny.ai/job/technical-procurement-purchasing-officer-sereact-stuttgart-c967hyzr5vvb) — Stuttgart, Germany - [Operativer Einkauf](https://feeny.ai/job/operativer-einkauf-sereact-stuttgart-r6fc7k20xj9x) — Stuttgart, Germany - [Senior Robotics Engineer - R&D](https://feeny.ai/job/senior-robotics-engineer-r-d-sereact-boston-fbndqpm6bke2) — Boston, MA - [Senior Technical Recruiter](https://feeny.ai/job/senior-technical-recruiter-sereact-london-pjgw46h4t10z) — London, United Kingdom - [Teleoperation Trainer](https://feeny.ai/job/teleoperation-trainer-sereact-boston-1hgfej07zy31) — Boston, MA - [Industrial Designer](https://feeny.ai/job/industrial-designer-sereact-stuttgart-ybdz3d4ap061) — Stuttgart, Germany