--- title: 'Technical Support Engineer at Magnet Forensics' canonical: 'https://feeny.ai/job/technical-support-engineer-magnet-forensics-vancouver-vav9b8zhcwy5' type: 'job' last_seen: '2026-11-08' --- # Technical Support Engineer at Magnet Forensics - **Company:** Magnet Forensics - **Location:** Vancouver, Canada / Calgary, Canada / California, United States / Las Vegas, NV / Oregon, United States / Seattle, WA - **Last confirmed live:** 2026-11-08 - **Apply:** https://jobs.lever.co/magnetforensics/1aeef597-5f34-4cfa-b913-dd1c302eb9da ## About Magnet Forensics ## Company Overview - **One-liner**: Magnet Forensics provides digital investigation and forensic analysis software to help law enforcement, government agencies, and enterprises uncover the truth from digital evidence. - **Entity Type**: Private (acquired by Thoma Bravo in 2023); formerly public on TSX (Ticker: MAGT.TO) - **Headquarters**: Atlanta, Georgia, United States (with major offices in Canada, United Kingdom, Singapore, and Sweden) - **Founded**: 2009 (operating as Magnet Forensics since 2010) - **Founders**: Adam Belsher (former CEO) and Jad Saliba (founded out of law enforcement experience) ## Core Business - **Primary Industry**: Digital Forensics & Cybersecurity (Software Development) - **Target Customers**: B2G (Government/Law Enforcement), B2B (Enterprise/Corporate Security), B2C limited (incidental) - **Mission**: “To uncover the truth and protect the innocent” — empowering protectors to stay ahead of criminals and keep communities safe. ## Products & Services - **Magnet One**: An integrated digital investigation platform that acquires, analyzes, and manages evidence from mobile devices, computers, IoT, cloud services, and vehicles. AI-powered for rapid case resolution. - **Magnet AXIOM**: The company’s flagship forensic exam tool for recovering and analyzing digital evidence from multiple sources. - **Magnet Automate**: Automated triage and remote data collection for enterprise incident response. - **Magnet Review**: Collaborative case review and reporting tool for legal and investigative teams. - **Griffeye (by Magnet)**: Digital media analysis platform (acquired via Griffeye acquisition) for large-scale image and video review. - **Consulting & Training**: Professional services, certification courses, and digital forensic training programs. ## Market Standing - **Valuation/Market Cap**: Acquired by Thoma Bravo in January 2023 for **~$1.34B USD** (implied enterprise value); IPO was in 2021 at a higher valuation. - **Key Metric**: Annual Revenue of **$98.9M** (latest disclosed data) with headcount at **743 employees** (+17.1% YoY). - **Notable Investors/Partners**: Owned by **Thoma Bravo** (private equity). Key product partners include **Microsoft Security Automation**, and customers include **70%+ of Fortune 100 companies**. - **Growth Signals**: - Recent headcount growth of **+17.1% YoY**; active job postings up **+291.3% yearly**. - Serving **6,000+ agencies and organizations** across **100+ countries**. - Rapidly expanding product suite (cloud, AI, vehicle data forensics). ## Competitive Advantages - **Built by investigators, for investigators**: Founding team came from law enforcement, giving deep domain credibility and customer empathy. - **No platform lock-in**: Solutions are broadly compatible by design — work across cloud, on-prem, and hybrid environments. - **Proven enterprise trust**: 70%+ of Fortune 100 companies and thousands of government agencies rely on their tools. - **Strong R&D moat**: Heavy investment in vulnerability research, exploit engineering, and AI-powered analysis that competitors struggle to replicate. - **Post-acquisition stability**: Backed by Thoma Bravo provides capital for aggressive growth while maintaining operational autonomy. ## Strategic Focus - **AI-first investigation tools**: Embedding machine learning to accelerate evidence triage, pattern detection, and case closure. - **Cloud and hybrid expansions**: Enabling customers to run investigations in their own cloud or via Magnet-hosted SaaS. - **Vehicle and IoT forensics**: Tapping into rapidly growing demand for data extraction from cars, smart devices, and connected systems. - **International growth**: Expanding sales presence (especially Europe and Asia-Pacific) with new offices and channel partners. ## Why Work Here - **Mission-driven work**: Employees directly help fight crime, protect the innocent, and support national security — work that makes a tangible difference daily. - **Strong culture (CODE values)**: Collaboration, Ownership, Dedication, Excellence — with emphasis on trust, anonymity (not treated like a number), and team celebrations. - **Growth & development**: Fast-growing company (17% headcount growth) with mentorship programs, clear career paths, and internal mobility. - **Competitive compensation**: Great salary ranges (e.g., Engineering Manager CAD $170K, Software Engineer CAD $82K+), plus excellent vacation, corporate events, and volunteer opportunities. - **Leadership accessibility**: Executives are hands-on and accessible; leadership is described as “rolling up their sleeves” and genuinely involved. - **Work model**: Hybrid-friendly with offices in Atlanta, Waterloo (Canada), London (UK), Singapore, and Stockholm (Sweden). Significant remote flexibility. - **No AI screening**: Magnet explicitly states they do not use AI for applicant screening — human-led hiring process. ## Sources 1. [Magnet Forensics Official Careers Page](https://www.magnetforensics.com/careers-at-magnet/) 2. [LinkedIn Company Profile - Magnet Forensics](https://linkedin.com/company/magnet-forensics) 3. [Magnet Forensics Why Us Page](https://www.magnetforensics.com/why-magnet-forensics/) 4. [Lever Careers Board (Open Positions)](https://jobs.lever.co/magnetforensics) 5. [Wellfound/TechCrunch Data on Magnet Forensics](https://www.magnetforensics.com/company/) ## Other roles at Magnet Forensics - [Enterprise Account Director - Americas, Sales](https://feeny.ai/job/enterprise-account-director-americas-sales-magnet-forensics-new-hampshire-ycfbaxwphak2) — New Hampshire, United States / New York, NY / New Jersey, United States / Massachusetts, United States / Illinois, United States / Pennsylvania, United States / Virginia, United States - [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-magnet-forensics-canada-2jmkc9tvyakj) — Canada - [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-magnet-forensics-canada-1465e7czn33c) — Canada - [Accounts Payable Manager](https://feeny.ai/job/accounts-payable-manager-magnet-forensics-waterloo-p3qmcj8qc6hc) — Waterloo, Canada / Ontario, Canada - [Accounts Receivable Manager](https://feeny.ai/job/accounts-receivable-manager-magnet-forensics-waterloo-1mggq6gxvvdk) — Waterloo, Canada / Ontario, Canada - [Accounting Manager](https://feeny.ai/job/accounting-manager-magnet-forensics-waterloo-zy3qsmh3e2cs) — Waterloo, Canada / Ontario, Canada - [Manager, Customer Success](https://feeny.ai/job/manager-customer-success-magnet-forensics-united-kingdom-pj881v7g50y3) — United Kingdom - [Senior Technical Support Engineer](https://feeny.ai/job/senior-technical-support-engineer-magnet-forensics-united-kingdom-ms5tvjtwnz76) — United Kingdom - [Technical Support Engineer](https://feeny.ai/job/technical-support-engineer-magnet-forensics-united-kingdom-qy9zhpse6cgx) — United Kingdom - [Sales Operations Analyst](https://feeny.ai/job/sales-operations-analyst-magnet-forensics-waterloo-ka3414dgmr12) — Waterloo, Canada / Ontario, Canada