--- title: 'Technical Support Engineer at Megaport' canonical: 'https://feeny.ai/job/technical-support-engineer-megaport-gurugram-k6k1mvs5fdng' type: 'job' last_seen: '2026-10-14' --- # Technical Support Engineer at Megaport - **Company:** Megaport - **Location:** Gurugram, India - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-08-31 - **Last confirmed live:** 2026-10-14 - **Apply:** https://jobs.lever.co/megaport/7a18bb26-120f-43fd-8c50-bc4ac8a9c0b6 ## Job description ## About Megaport We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun. ## Our Team Culture We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do. We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply. ## Your Role Join Megaport, a global leader in Network as a Service (NaaS), as we continue to expand. We’re looking for a Technical Support Engineer with a background in networking who is passionate about helping customers and solving technical problems. You’ll be the first point of contact for our customers, helping resolve technical and account-related issues via phone and web-based support. This is a dynamic, high-growth opportunity to work on real-world networking challenges while collaborating with teams around the world. You’ll work independently, think creatively to resolve issues, and provide exceptional customer service. This role is ideal for someone looking to grow their career in a global tech company with a strong engineering culture and supportive team environment. ## What You’ll Be Doing - Provide Technical Support and General Enquiry Customer Service via phone, email, and live chat. - Meet or exceed support targets (KPIs and SLAs). - Adhere to operating procedures and policies - Accurately document all support activities using internal systems. - Troubleshoot network, portal, and account-related issues using provided tools. - Focus on resolving issues at first contact and keep customers informed. - Spot opportunities to help customers improve their services. - Collaborate with vendors, suppliers, and internal teams to resolve cases. - Clearly communicate and escalate unresolved technical issues. - Support inbound sales and general inquiries. - Think creatively to deliver the best outcome for each customer. ## What We Are Looking For - Proven experience in logical networking troubleshooting and solving networking-related issues (three years minimum). - Studied or completed a degree in IT, Networking, or a related field. - Fluent in English, both written and verbal. - Strong customer service skills. - Able to work independently and collaborate with global teams. - Detail-oriented, organised, and focused on delivering high-quality results. - Eager to learn and grow in a fast-paced tech environment. - Networking certifications (CCNA, CCNP, CWNA, etc.) are a plus. Working Hours - Office-based role: Sector 26, Gurgaon Delhi, Gurugram, Haryana - Schedule: 8.5 hours per shift - You will be scheduled to work on weekends, public holiday and night shifts in a rotating cycle - Working visits to the Locations which are under your responsibility for meeting partners, vendors, team, checking the quality of the network - 90-day notice period for resignation after the trial period - Working exclusively for Extreme Infocom Pvt. Ltd. and not for any other companies. ## What We Offer - *Subject to the internal policies of Megaport, which may be updated from time to time*: - Family health insurance according to complany policy - A motivated team combining industry experts and emerging talent. - Recognition programs – including Legend and Kudos Awards. ## #LI-DNI If you have any questions, please reach out to Megaport's Talent Acquisition Team at Careers@megaport.com NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team careers@megaport.com directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com". All applications will be treated in confidence. Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies. ## About Megaport ## Company Overview - **One-liner**: Megaport provides a global Software Defined Network (SDN) platform that enables on-demand, private connectivity between enterprises, cloud providers, and data centers. - **Entity Type**: Public (ASX: MP1) - **Headquarters**: Brisbane, Australia (with a major office in London, UK) - **Founded**: 2013 - **Founders**: Bevan Slattery ## Core Business - **Primary industry**: Cloud connectivity, Network as a Service (NaaS), data center interconnection - **Target customers**: Enterprises, cloud service providers, managed service providers, and telecommunications companies (B2B) - **Mission statement**: “Take everything we know about traditional networking—flip it and reverse it—and put the power back into the hands of the consumer.” ## Products & Services - **Megaport Virtual Edge (MVE)**: Virtual network functions (e.g., firewalls, SD-WAN) delivered as-a-service through the Megaport platform. - **Megaport Cloud Router (MCR)**: Dynamic routing and multi-cloud connectivity with options for 100G ports, packet filtering, and IPsec tunnels. - **Megaport Internet**: Dedicated internet access provisioned in under 60 seconds. - **Global WAN as a Service**: Interconnect enterprise wide area networks across multiple regions via a single platform. - **AI Exchange**: Dedicated connectivity to GPU providers and AI model ecosystems. - **Financial Services Exchange**:: Private, low-latency connectivity for financial trading firms. - **Data Center Interconnect** (DCI)**: Point-to-point connectivity between data centers over a private network. - **Megaport Terraform**:: Infrastructure-as-Code automation for Megaport resources. - **Compute, Network & Storage on Demand**:: Bare-metal GPU/CPU infrastructure and storage connected through the Megaport backbone. ## Market Standing - **Valuation/Market Cap**:: Not publicly available (ASX-listed, but recent market cap not disclosed in provided sources) - **Key Metric**:: Annual revenue >$395.2 million (FY2025 est., from company overview) - **Notable Investors/Partners**:: AWS, Microsoft Azure, Google Cloud, Oracle Cloud, IBM Cloud, Alibaba, Salesforce, SAP, Rackspace, Cloudflare, OVHcloud (key cloud partners) **Customers**:: >4,000 customer logos; >37,000 services active - **Growth Signals**:: Entered three new countries (Spain, Italy, Brazil) in recent year; deployed 400G backbone; launched seven new solutions in 2024; crossed 1,000 enabled data-center locations in 2025; named first provider on AWS Marketplace for AWS Direct Connect network services. ## Competitive Advantages - **Larest SDN platform globally** with presence in >1,200 data centers across >185 cities in 31 countries. - **Neutral platform** – not tied to any single data center operator, giving customers freedom of choice. - **Pay-as-you-go, no setup fees** with real-time provisioning (seconds vs. weeks/months). - **ISO/EC 2701-certified network** ensuring enterprise-rade security. ## Strategic Focus - **Scaling for AI workloads** – Project Centurion prepares the network for future compute and AI demands, with high-performance GPU and 100G/400G connectivity. - **Expanding global footprint** – adding new locations and countries (e.g., Spain, Italy, Brazil) and deepening presence in existing regions. - **Platform exension** – introducing new services like AI Exchange, Financial Services Exchange, and Megaport Internet to capture adjacent markets. ## Why Work Here - **Global, diverse culture** with offices in Brisbane and London and a remote-friendly approach (virtual interviews via Google Hangouts, distributed teams). - **Open-plan offices** that welcome pets and children – a family-inclusive environment. - **Engneering focus** – hires for roles like Senior Network Automation Engineer, Senior Backend Software Engineer, and Engineering Manager, indicating a strong technical team. - **Career growth** – company growing rapidly with >1,200 employees and expanding into new markets and product lines. - **Benefits** (not explicitly detailed) – publically listed company offering stock and compettive compensation (implied by public filings). ## Sources 1. [Megaport.com](https://www.megaport.com/) 2. [Megaport Business Overview – Investor Page](https://www.megaport.com/investor/business-overview/) 3[. Megaport About Us](https://www.megaport.com/about-megaport/) 4. [Megaport Careers](https://www.megaport.com/careers/) 5. 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