---
title: 'Technical Support Engineer at Mend.io'
canonical: 'https://feeny.ai/job/technical-support-engineer-mend-io-poland-fbdztprg1rva'
type: 'job'
last_seen: '2026-09-11'
---

# Technical Support Engineer at Mend.io

- **Company:** Mend.io
- **Location:** Poland
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-07
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/mend-io/80dd007f-ae6e-4eaa-800a-76a561813a2f

## Job description

## Why Mend.io

We are redefining how modern organizations secure software from open source and custom code to AI-generated components. As the creators of the first AI Native AppSec Platform, we help global enterprises stay safe, fast, and compliant in an era of AI-driven development. Our platform combines intelligent automation, deep risk visibility, and developer-first experiences, shaping the future of application security. We are also committed to building a collaborative, empowering workplace. If you are excited about this role but do not meet every requirement, we encourage you to apply. Your perspective could be exactly what we need! The Technical Support Engineer is responsible for monitoring the queue and providing technical support, with emphasis on the initial analysis in accordance with Mend’s SLA and service standards. This role requires knowledge of the Mend’s products, problem-solving skills, and the ability to communicate effectively with customers and colleagues. Important note: This role is based in Poland and requires availability during U.S. Eastern Time working hours from 8:00 AM to 4:00 PM ET, which is approximately 2:00 PM to 10:00 PM local Poland time. Responsibilities: Technical Support:

- Debug and analyse application-level issues in our SaaS products: log analysis, configuration review, API calls, and third-party integrations, to isolate root cause before escalation.
- Provide initial analysis (meaningful first response) to our customers, within our SLA, via our support ticketing system.
- Reproduce customer-reported issues in the customer’s environment, including product integrations.
- If a solution cannot be provided, gather all technical details needed for further investigation.

Customer Interaction:

- Respond to customer inquiries in a timely and professional manner.
- Guide users through step-by-step solutions to resolve issues.
- Conduct screen-sharing sessions with customers, when required.
- Gather all needed information and escalate unresolved issues to higher-level support or specialized teams when necessary.

Documentation:

- Document support requests, resolutions, and customer interactions in the ticketing system.
- Create and update knowledge base articles and support documentation for common issues.

Collaboration:

- Collaborate with other teams to identify recurring issues and suggest improvements.
- Assist with user training sessions on new software or tools as needed.

Continuous Learning:

- Gain basic knowledge of all the company’s products and services.
- Participate in training and development opportunities to enhance skill sets.

Requirements:

- At least 4 years of experience in application support for a SaaS or software product, with hands-on debugging of the product itself (logs, configuration, APIs, integrations). This is a product-facing support role, not IT help desk or desktop support.
- Graduate degree - an advantage.
- Proven experience working with technical challenges and a dynamic environment.
- Experience working on command line (PowerShell or Bash).
- Practical experience diagnosing REST API issues using tools such as curl or Postman, including analysis of status codes, headers, and payloads.
- Knowledge of programming environments, containerization (Docker), DevOps tools (Maven, Jenkins, CI/CD Servers etc.) – big advantage.
- Excellent analytic and problem-solving skills with a strong sense of customer commitment.
- Customer-oriented personnel with excellent communication (written and verbal) and interpersonal skills

Our Culture At [Mend.io](https://www.mend.io), we are leading the way in securing AI-powered applications, and we believe the best innovations come from teams where everyone feels valued. We are committed to a workplace built on respect, trust, and growth, where learning and flexibility empower people to do their best work.

## About Mend.io

## Company Overview
- **One-liner**: Mend.io provides a unified application security (AppSec) and AI security platform that helps enterprises secure code, dependencies, and AI models from development through runtime.
- **Entity Type**: Private (Series D, $75M raised in 2021)
- **Headquarters**: Boston, Massachusetts, United States (with major R&D hub in Tel Aviv, Israel)
- **Founded**: 2011 (originally as WhiteSource, later rebranded to Mend.io)
- **Founders**: Rami Sass and Azi Cohen

## Core Business
- **Primary industries**: Application Security, AI Security, Software Supply Chain Security, Developer Tools
- **Target customers**: Enterprise B2B – security teams, DevOps, and developers at large organizations
- **Mission**: “Make application security frictionless for developers and scalable for security teams without compromise” – security should empower, not block.

## Products & Services
- **Mend AppSec** (SCA, SAST, DAST, Container Security, License Compliance):
  A full-stack code security platform covering open source risk (reachability-driven SCA), custom code analysis (high-accuracy SAST), runtime API security, container scanning, and license governance. Includes automated SBOM generation and malicious package protection.
- **Mend AI** (AI Security Posture Management – AI-SPM):
  Secures the AI lifecycle with Shadow AI discovery, AI-BOM generation, automated red teaming (CI/CD-integrated adversarial simulations across 8 attack vectors), system prompt hardening, runtime guardrails (behavioral enforcement between users and models), and compliance reporting aligned to EU AI Act.
- **Mend Renovate** (Automated Dependency Updates):
  The world’s most trusted open-source dependency update tool (originally open source). Auto-creates safe, governed pull requests for 90+ ecosystems, with Merge Confidence scoring, grouping, and centralized policy management to reduce both technical and security debt.

## Market Standing
- **Valuation**: Not publicly disclosed (last round – Series D of $75M in April 2021, led by Pitango VC)
- **Key Metrics**:
  - **Annual Revenue** (Private): ~$28.2M (2025 estimate per LinkedIn)
  - **Total Funding**: $121.15M across 5 rounds (Seed 2011, Seed 2013, Series B 2017, Series C 2018, Series D 2021)
- **Notable Investors/Partners**: 83North, Pitango VC, Susquehanna Growth Equity
- **Growth Signals**:
  - Expanded from pure SCA to a unified AppSec + AI security platform
  - Acquired Renovate (2019) and Atom Security (2023) to strengthen capabilities
  - Active job postings up 100% month-over-month (12 current open roles as of mid-2025)
  - 33,918 LinkedIn followers (5% YoY growth)
  - Recognized as a leader in application security testing by analysts (Gartner, Forrester)

## Competitive Advantages
- **Unified code + AI security**: Only platform that connects software supply chain security with AI security (model inventory, red teaming, runtime guardrails) in a single governed workflow.
- **Independent and vendor-agnostic**: Not tied to any specific cloud or model provider – “Three of five AI security vendors are now inside big platforms. We’re not beholden to any model provider.”
- **Pioneering SCA**: One of the first companies to make open source risk visible at enterprise scale, with a widely adopted open-source tool (Renovate) used by thousands of organizations.
- **Developer-first approach**: Security that integrates seamlessly into IDEs, CI/CD, and PR workflows – reducing friction and accelerating remediation (e.g., 75% reduction in time spent on open source audits).

## Strategic Focus
- **Securing the full AI lifecycle**: From AI model discovery and prompt hardening to runtime behavioral controls and compliance (EU AI Act, Cyber Resilience Act, NIST).
- **Compliance as a byproduct**: Continuous inventory, testing, and remediation that produce audit-ready SBOM/AI-BOM documentation without manual overhead.
- **Scaling Renovate adoption**: Pushing Renovate as the standard for automated dependency updates in enterprises, now bundled with Mend’s security scanning.
- **Headcount rationalization**: After an 8.8% workforce reduction, focused investment in AI security, engineering, and go-to-market roles.

## Why Work Here
- **Culture**: “Security should empower, not block” – a developer-empathy culture that values low-friction, high-impact security. Global and diverse team across 12 countries.
- **Work style**: Hybrid/remote-friendly (offices in Boston, Tel Aviv, Germany, Poland, Croatia, India). Engineering culture emphasizes autonomy, open-source contributions, and modern tooling.
- **Engineering focus**: Deep technical challenges in AI security, static analysis, reachability, and large-scale dependency graphs. Active job postings for senior backend, Java, principal software engineer, and agentic code analysis roles.
- **Perks**: Not formally disclosed, but competitive compensation (e.g., Senior Channel Manager ~$137K/year, Fullstack Engineer ~$350K ILS/month) and a strong commitment to learning and innovation.
- **Growth trajectory**: Rapidly expanding into the hottest segment (AI security) while maintaining a strong base in AppSec; early-stage enough for significant impact.

## Sources
1. [mend.io/about-us](https://www.mend.io/about-us/)
2. [mend.io/why-mend](https://www.mend.io/why-mend/)
3. [linkedin.com/company/mend-io](https://www.linkedin.com/company/mend-io)
4. [mend.io/careers](https://www.mend.io/careers/)

## Other roles at Mend.io

- [Channel Manager, EMEA & APAC](https://feeny.ai/job/channel-manager-emea-apac-mend-io-givatayim-293s4dr5d2hb) — Givatayim, Israel
- [Office Manager & Employee Experience Partner](https://feeny.ai/job/office-manager-employee-experience-partner-mend-io-givatayim-d0kd121gn5v3) — Givatayim, Israel
- [Head of DevOps](https://feeny.ai/job/head-of-devops-mend-io-givatayim-494e2g6b67kh) — Givatayim, Israel
- [Regional Sales Manager - AI Team](https://feeny.ai/job/regional-sales-manager-ai-team-mend-io-united-states-d9n8xy0p44tf) — United States
- [Financial Planning & Analysis Manager](https://feeny.ai/job/financial-planning-analysis-manager-mend-io-givatayim-75rd4b47y1va) — Givatayim, Israel
- [Account Executive, EMEA & APAC](https://feeny.ai/job/account-executive-emea-apac-mend-io-givatayim-r00hjz6m31ga) — Givatayim, Israel
- [Account Executive](https://feeny.ai/job/account-executive-mend-io-united-states-zxfmh7y5g272) — United States
- [Business Development Representative](https://feeny.ai/job/business-development-representative-mend-io-united-states-g68sv9c65tcz) — United States
- [Principal Software Engineer - Mend AI (AI Security)](https://feeny.ai/job/principal-software-engineer-mend-ai-ai-security-mend-io-givatayim-w6fadjxb1hqe) — Givatayim, Israel
- [Principal Software Engineer - Mend AI (AI Security)](https://feeny.ai/job/principal-software-engineer-mend-ai-ai-security-mend-io-poland-hphm03162dq0) — Poland