---
title: 'Technical Support Engineer at Merge'
canonical: 'https://feeny.ai/job/technical-support-engineer-merge-berlin-c8ew79044gvn'
type: 'job'
last_seen: '2026-10-16'
---

# Technical Support Engineer at Merge

- **Company:** Merge
- **Location:** Berlin, Germany
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-18
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/Merge/19e6717f-2ac6-419e-8703-46855597857d/application

**Skills:** APIs, Technical Troubleshooting, Startup experience

> Provide high-quality technical support to customers and prospects via chat, email, and Slack. Troubleshoot issues, assist with product integration, and collaborate with engineering teams to resolve customer problems while maintaining help center documentation.

## Job description

Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies. Our platform offers three core products: Merge Unified, which enables businesses to add hundreds of integrations to their products with a single API, Merge Agent Handler, which empowers AI agents with secure access to thousands of third-party tools, and Merge Gateway, the control plane for running AI in production. Merge's enterprise-grade platform handles the entire integration lifecycle, from authentication and security to monitoring and maintenance. Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources—allowing them to focus on their core product. Technical Support Engineer at Merge As a Technical Support Engineer, you will be responsible for providing high-quality support to our customers and prospects, including troubleshooting technical issues and assisting with integrating Merge into our customers' products. You’ll work closely with engineering and platform teams to debug issues, squash bugs, and prioritize customer requests. The ideal candidate will have a strong technical background with experience with APIs, excellent problem-solving skills, and excellent communication and customer service skills. Your work as a Technical Support Engineer will be of high value and have a direct impact, with increased levels of internal and external visibility. Responsibilities:

- Provide technical support to customers via online chat, email and Slack
- Troubleshoot technical issues and provide solutions to customers in a timely manner
- Assist with the integration of Merge into our customers' product
- Collaborate with other teams, including engineering and platform, to identify and resolve customer issues
- Create and maintain help center guides and documentation
- Create the foundation for a successful and rapidly growing support engineering team!

Experience:

- 2+ years in support engineering, solutions engineering, sales engineering, or software engineering
- Strong verbal and written communication skills
- Strong problem-solving skills
- Strong work ethic, goal-oriented, and great attention to detail
- Prior startup experience is a plus

## Benefits

- 25 days PTO + 10 public holidays
- 100% covered health, vision, and dental insurance
- $200 one-time home office stipend
- Free dinner when working past 7p

## Compensation

- The cash compensation range for this role is 70,000 euro - 95,000 euro.
- Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications. In addition to cash compensation, all employees receive an equity compensation package.

## About Merge

## Company Overview
- **One-liner**: Merge is a unified API platform that enables B2B companies to add hundreds of integrations to their products and empowers AI agents with secure, governed access to enterprise tools.
- **Entity Type**: Private (Total funding $74.5M; last round Series B $55M)
- **Headquarters**: San Francisco, California, United States (offices also in New York and Berlin)
- **Founded**: 2020
- **Founders**: Shensi Ding and Gil Feig

## Core Business
- **Primary industry/industries**: API infrastructure, B2B SaaS integrations, AI agent infrastructure
- **Target customers**: B2B SaaS companies, Fortune 500 organizations, AI product teams, enterprises needing customer-facing integrations
- **Mission**: “Reshaping the way the world integrates” and making secure data access easy

## Products & Services
- **Merge Unified**: A single API that gives products access to hundreds of pre-built integrations across HR, payroll, accounting, ticketing, CRM, SCIM, and directory platforms. Handles authentication, security, monitoring, and maintenance. (SaaS / API)
- **Merge Agent Handler**: Enables AI agents to take authenticated actions across thousands of enterprise tools with scoped permissions, complete audit logs, and real-time monitoring. Includes model routing, fallback, and cost optimization. (API / Platform)

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding $74.5M (Series B $55M) as of latest round; annual revenue not publicly available (estimated at ~$1M by third‑party data, but unverified)
- **Notable Investors**: Backed by leading technology investors (names not publicly listed on company pages); recognized as a Forbes Cloud 100 Rising Star and Forbes Next‑Billion‑Dollar Startups 2023
- **Growth Signals**: 104 employees (+14.9% YoY); 21 active job postings (+162.5% YoY); LinkedIn followers 28,176 (+41.9% YoY); product rating 4.8/5 on G2-style reviews; recognized by Forbes

## Competitive Advantages
- **Single API replaces dozens of custom integrations**, drastically reducing engineering time and maintenance overhead
- **Enterprise‑grade security**: SOC 2 Type II, ISO 27001, HIPAA, GDPR certified
- **Model routing and fallback**: Automatically routes LLM calls to the best provider based on cost and performance, with automatic failover
- **Governed agents**: Scoped permissions and complete audit logs satisfy enterprise compliance needs
- **Pre‑built, always‑maintained connectors** across multiple categories (HR, payroll, accounting, ticketing, CRM, etc.)

## Strategic Focus
- Deepening agent‑capabilities (Agent Handler) and expanding the integration catalog
- Positioning as the infrastructure layer for AI products that need reliable, secure access to real enterprise data
- Serving both external product integrations and internal tool automation
- Maintaining enterprise‑grade compliance and data protection as core differentiators

## Why Work Here
- **Culture**: Values include “character of excellence”, “own what matters”, “enthusiasm is momentum”, “make it easy”, and “ask anything, say anything”. High employee ratings: overall 4.4/5, culture 4.5/5.
- **Work model**: In‑person‑first (offices in San Francisco, New York, Berlin). Small startup environment with close‑knit teams.
- **Engineering‑heavy**: 36% of employees in technical roles; top alumni go to OpenAI, Anthropic, Salesforce, Notion.
- **Perks & compensation**: Compensation rating 4.2/5; not many perks publicly detailed, but strong growth trajectory and exposure to cutting‑edge AI/integration problems.
- **Recent departures**: Head of People Operations left in February 2026 – new leadership is being built out.

## Sources
1. [merge.dev](https://www.merge.dev/)
2. [merge.dev/about](https://www.merge.dev/about)
3. [merge.dev/careers](https://www.merge.dev/careers)
4. [linkedin.com/company/merge-api](https://www.linkedin.com/company/merge-api)
5. [merge.careers](https://merge.careers/)

## Other roles at Merge

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- [Security Engineer](https://feeny.ai/job/security-engineer-merge-san-francisco-t3t2xsqqb24p) — San Francisco, CA
- [Customer Success Manager, Commercial](https://feeny.ai/job/customer-success-manager-commercial-merge-new-york-k8eejdqadqnt) — New York, NY
- [Content Marketer](https://feeny.ai/job/content-marketer-merge-new-york-jqbnq9mqb7w0) — New York, NY / San Francisco, CA
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-merge-new-york-5yf5qh504csq) — New York, NY
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- [Sr./Staff Engineer, Agent Handler](https://feeny.ai/job/sr-staff-engineer-agent-handler-merge-san-francisco-ks8s62e62mmj) — San Francisco, CA
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-merge-san-francisco-42q8yeyn5qy8) — San Francisco, CA