---
title: 'Technical Support Engineer at Merge'
canonical: 'https://feeny.ai/job/technical-support-engineer-merge-san-francisco-excx2yan08v9'
type: 'job'
last_seen: '2026-10-30'
---

# Technical Support Engineer at Merge

- **Company:** Merge
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-19
- **Last confirmed live:** 2026-10-30
- **Apply:** https://jobs.ashbyhq.com/merge/f7a79edb-50e6-494a-8b14-4ab5805b0bf5

## Job description

Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies. Our platform offers two core products: Merge for Product, and Merge for Workforce. Merge for Product enables teams to ship AI features and integrations at massive scale. Merge for Workforce helps engineering teams govern AI access at the company level. Merge's enterprise-grade platform handles the entire integration lifecycle, from authentication and security to monitoring and maintenance. Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources—allowing them to focus on their core product. Technical Support Engineer at Merge As a Technical Support Engineer, you will be responsible for providing high-quality support to our customers and prospects, including troubleshooting technical issues and assisting with integrating Merge into our customers' products. You’ll work closely with engineering and platform teams to debug issues, squash bugs, and prioritize customer requests. The ideal candidate will have a strong technical background with experience with APIs, excellent problem-solving, communication, and customer service skills. Your work as a Technical Support Engineer will be of high value and have a direct impact on the bottom line of Merge’s product offerings to our customers, with increased levels of internal and external visibility. What you will do:

- Provide top-tier support to customers via online chat, email, Slack/Teams and screen-share meetings.
- Troubleshoot technical issues and drive creative solutions to customers in a timely manner.
- Contribute to establishing and maintaining the integration of Merge into our customers’ product
- Partner with Engineering, Product and Customer Success teams to resolve incidents and advocate for feature requests.
- Create and maintain help center guides, runbooks, and internal notes to strengthen our knowledge base.
- Help lay the foundation for a successful and rapidly growing support engineering team!
- Take part in an overnight on-call rotation for critical incidents about once every six weeks.

The ideal candidate will have

- 2+ years of experience in technical support, customer facing engineering, or solutions engineering roles.
- Computer science background or other technical/quantitative orientation.
- Excellent verbal and written communication skills.
- Strong work ethic, a customer-first mindset, goal-oriented approach, and great attention to detail
- Strong problem-solving skills; experience with scripting for debugging and one-off analyses is a plus.
- Prior startup experience is a plus

## Compensation

- The cash compensation range for this role is $115,000 - $130,000
- Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, and certifications. In addition to cash compensation, all full time employees receive an equity compensation package.

Benefits:

- Unlimited PTO + 10 company holidays
- Quality health, vision, and dental insurance
- 401K Plan
- $200 one-time home office stipend
- Free dinner when working past 7pm
- Annual company offsites and quarterly team events. Past locations have included: Nashville, Sonoma, and the Hudson Valley

## About Merge

## Company Overview
- **One-liner**: Merge is a unified API platform that enables B2B companies to add hundreds of integrations to their products and empowers AI agents with secure, governed access to enterprise tools.
- **Entity Type**: Private (Total funding $74.5M; last round Series B $55M)
- **Headquarters**: San Francisco, California, United States (offices also in New York and Berlin)
- **Founded**: 2020
- **Founders**: Shensi Ding and Gil Feig

## Core Business
- **Primary industry/industries**: API infrastructure, B2B SaaS integrations, AI agent infrastructure
- **Target customers**: B2B SaaS companies, Fortune 500 organizations, AI product teams, enterprises needing customer-facing integrations
- **Mission**: “Reshaping the way the world integrates” and making secure data access easy

## Products & Services
- **Merge Unified**: A single API that gives products access to hundreds of pre-built integrations across HR, payroll, accounting, ticketing, CRM, SCIM, and directory platforms. Handles authentication, security, monitoring, and maintenance. (SaaS / API)
- **Merge Agent Handler**: Enables AI agents to take authenticated actions across thousands of enterprise tools with scoped permissions, complete audit logs, and real-time monitoring. Includes model routing, fallback, and cost optimization. (API / Platform)

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding $74.5M (Series B $55M) as of latest round; annual revenue not publicly available (estimated at ~$1M by third‑party data, but unverified)
- **Notable Investors**: Backed by leading technology investors (names not publicly listed on company pages); recognized as a Forbes Cloud 100 Rising Star and Forbes Next‑Billion‑Dollar Startups 2023
- **Growth Signals**: 104 employees (+14.9% YoY); 21 active job postings (+162.5% YoY); LinkedIn followers 28,176 (+41.9% YoY); product rating 4.8/5 on G2-style reviews; recognized by Forbes

## Competitive Advantages
- **Single API replaces dozens of custom integrations**, drastically reducing engineering time and maintenance overhead
- **Enterprise‑grade security**: SOC 2 Type II, ISO 27001, HIPAA, GDPR certified
- **Model routing and fallback**: Automatically routes LLM calls to the best provider based on cost and performance, with automatic failover
- **Governed agents**: Scoped permissions and complete audit logs satisfy enterprise compliance needs
- **Pre‑built, always‑maintained connectors** across multiple categories (HR, payroll, accounting, ticketing, CRM, etc.)

## Strategic Focus
- Deepening agent‑capabilities (Agent Handler) and expanding the integration catalog
- Positioning as the infrastructure layer for AI products that need reliable, secure access to real enterprise data
- Serving both external product integrations and internal tool automation
- Maintaining enterprise‑grade compliance and data protection as core differentiators

## Why Work Here
- **Culture**: Values include “character of excellence”, “own what matters”, “enthusiasm is momentum”, “make it easy”, and “ask anything, say anything”. High employee ratings: overall 4.4/5, culture 4.5/5.
- **Work model**: In‑person‑first (offices in San Francisco, New York, Berlin). Small startup environment with close‑knit teams.
- **Engineering‑heavy**: 36% of employees in technical roles; top alumni go to OpenAI, Anthropic, Salesforce, Notion.
- **Perks & compensation**: Compensation rating 4.2/5; not many perks publicly detailed, but strong growth trajectory and exposure to cutting‑edge AI/integration problems.
- **Recent departures**: Head of People Operations left in February 2026 – new leadership is being built out.

## Sources
1. [merge.dev](https://www.merge.dev/)
2. [merge.dev/about](https://www.merge.dev/about)
3. [merge.dev/careers](https://www.merge.dev/careers)
4. [linkedin.com/company/merge-api](https://www.linkedin.com/company/merge-api)
5. [merge.careers](https://merge.careers/)

## Other roles at Merge

- [Enterprise Customer Success Manager](https://feeny.ai/job/enterprise-customer-success-manager-merge-new-york-neh12zqcvj2q) — New York, NY
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- [Partnerships Associate](https://feeny.ai/job/partnerships-associate-merge-san-francisco-gh3k7cb418st) — San Francisco, CA
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