---
title: 'Technical Support Engineer at Ozow'
canonical: 'https://feeny.ai/job/technical-support-engineer-ozow-cape-town-njd1f4z5gzv3'
type: 'job'
last_seen: '2026-09-25'
---

# Technical Support Engineer at Ozow

- **Company:** Ozow
- **Location:** Cape Town, South Africa
- **Posted:** 2026-06-08
- **Last confirmed live:** 2026-09-25
- **Apply:** https://job-boards.greenhouse.io/ozow/jobs/7765969003

## Job description

Meet Ozow:

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.

More about this Ozow fantastic position

Many support queries are of a technical nature and therefore as an Ozow Technical Support Engineer you should have a good understanding of Ozow’s system, programming languages, techniques, and concepts used. A key part of this role would be to assist external developers in their attempts to successfully integrate their respective systems with the Ozow system.

From a support technician to engineers’ point of view, your role is to ensure that customers receive excellent and consistent service to a high standard and handle issues in an efficient and friendly manner. You need to ensure that you know the policies and SLAs that are in place and always adhere to them.

In the role of support, you are accountable for your own actions, representing the company in the best light possible by always demonstrating our core values. Ultimately, as a team we are all accountable to the customer as they use the services we offer.

You are an ideal candidate if you have:

- A proven minimum experience of 2-4 years as a Technical Support Agent
- Relevant tertiary qualification in information technology, Computer Science or relevant field
- Experience working with APIs and system integrations
- Experience in dealing with payment gateways is a nice to have (not a requirement)
- Experience troubleshooting logs and using dev tools such as Postman to identify root causes
- An ability to assist other engineering teams and merchants in their integration of our services
- The ability to work shifts and stand by as Our TSE team provides 24/7 support
- A good understanding of computer systems, mobile devices, and other technical products
- The ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software
- Excellent problem-solving skills
- An ability to work under pressure, particularly when dealing with times of high demand
- The ability to provide step-by-step technical help, both written and verbal

## Your skills and competencies

- You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation.
- Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company.
- A trailblazer who steps up, takes charge, and creates meaningful impact—those driven by performance and purpose to lead from the front and make a real difference every day.
- You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures—valuing collective success over individual credit.
- Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes.
- You challenge norms, champion innovation, and constantly seek growth—for themselves, their team, and the solutions they build.
- You are a decisive doer—those who take initiative, follow through with confidence, and ensure results through courageous, hands-on leadership.
- We value optimism, agility, and the strength to persevere under pressure—balancing performance with positivity, even in challenging environments.
- You are driven, proactive individuals who take ownership, face challenges with grit, and consistently push for excellence—not just as participants, but as catalysts for success.

Interview process

During the interview process you will meet with the People team, the hiring manager, and relevant CSuite. Our process may include psychometric and technical assessments, giving you an opportunity to demonstrate your strengths, skills and potential beyond your CV and interview.

In office perks

- Healthy breakfast, lunches and snacks
- Monthly team connects
- On-site Barista

## Perks for South African based employees

- Medical aid subsidy
- Group Risk Insurance
- Generous paid annual leave
- Birthday leave
- Learning and Development opportunities
- Mentorship programme
- Quarterly team building
- Community initiatives
- Access to cutting edge technology - [Ozow Tech Stack](https://ozow.com/tech-stack)

Our Employee Value Proposition

Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.

Compliance

As a fintech company, we prioritize data security, confidentiality, regulatory and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards. Given the sensitive nature of our work, all employees are expected to demonstrate professionalism, accountability, and a commitment to ethical conduct in line with financial regulations and industry standards

Ready to be exceptional? Apply now!

Keen to know more?

Interested in joining our rocket ship?

To find out more about life at Ozow, head over to our Careers Page [here!](https://ozow.com/ozow-careers/)

## About Ozow

## Company Overview
- **One-liner**: Ozow provides a secure, cardless pay-by-bank payment gateway that links South African businesses with millions of bank account holders for seamless transactions.
- **Entity Type**: Private (Series B funded)
- **Headquarters**: Cape Town, South Africa
- **Founded**: 2014
- **Founders**: Not publicly available (the company was previously known as i-Pay)

## Core Business
- Primary industry: Financial Services / Payments (Open Banking)
- Target customers: B2B – businesses of all sizes in South Africa (SME to enterprise), also enables peer-to-peer payments via Ozow.ME
- Mission: “Create financial access through Open Banking” and redefine the payments industry in Africa by making payments easier, faster, and more secure.

## Products & Services
- **Pay by Bank (eCommerce)**: Customers pay directly from their bank account using their mobile device – no card required. Integrates with eCommerce platforms.
- **QR Code Payments**: In-store payment option using a QR code scanned from a banking app.
- **e-Billing / Payment Links**: Businesses can send invoices or payment links via email or SMS.
- **Ozow.ME**: Peer-to-peer payment solution allowing friends and family to send money using just a bank account and smart device.
- **Payouts & Refunds**: API-driven capability for businesses to issue refunds or make bulk payouts.
- **Integrations & Plugins**: Pre-built plugins for major eCommerce platforms and ERP systems.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Total funding of **$49.4M** (Series B of $48M led by Tencent in November 2021; earlier rounds from Kalon Venture Partners and others) [linkedin.com](https://za.linkedin.com/company/ozowsecurepayments)
- **Notable Investors/Partners**: Tencent (lead Series B), Kalon Venture Partners, Capitec Bank (partner for “Ozow X Capitec PAY”)
- **Growth Signals**:
  - 93 employees (+17.6% YoY) with active hiring across engineering, commercial, and customer operations [linkedin.com](https://za.linkedin.com/company/ozowsecurepayments)
  - Over 6 million registered users and 150+ employees (website claims 150+ employees – likely inclusive of contract/temporary) [ozow.com](https://ozow.com/)
  - Expanding presence: headquarters in Cape Town, office in Johannesburg, and a location in the United Kingdom [linkedin.com](https://za.linkedin.com/company/ozowsecurepayments)
  - Integration with 47 million bank account holders in South Africa [ozow.com](https://ozow.com/)

## Competitive Advantages
- **Open Banking leader in South Africa**: Pay-by-bank eliminates the need for cards, reducing transaction costs and fraud risk.
- **Strong security compliance**: Built using “the latest technology” and complies with international safety and security standards (PCI DSS level 1, etc.).
- **Broad bank coverage**: Works with all major South African banks, giving access to virtually the entire banked population.
- **Partnership with Tencent**: Strategic backing from a global tech giant provides credibility and network effects.
- **Seamless UX**: No app download required – transactions happen within existing banking apps.

## Strategic Focus
- Continue to expand Open Banking payment solutions across Africa, with an emphasis on financial inclusion and reduced reliance on cash and cards.
- Deepen partnerships with banks (e.g., Capitec PAY) to embed payment rails directly into banking ecosystems.
- Invest in fraud detection and risk solutions (as evidenced by the Product Manager: Payments Fraud & Risk Solutions job posting) [job-boards.greenhouse.io](https://job-boards.greenhouse.io/ozow/jobs/7673549003).
- Scale the merchant base and extend into larger enterprise clients, leveraging the recent product suite expansion (payouts, refunds, links).

## Why Work Here
- **Culture & Values**: Ozow promotes excellence, resilience, inclusivity, innovation, and wellbeing. The company describes itself as “fast-paced, agile, inclusive, passionate and driven” and encourages “bold pursuits without ego” [ozow.com](https://ozow.com/life-at-ozow).
- **Perks**: Medical subsidy, group risk insurance, generous paid annual leave, birthday leave, mentorship programme, learning & development opportunities, monthly team connects, quarterly team building, healthy lunches & snacks (Cape Town & Johannesburg), on-site barista at Cape Town office, Ozow library and playroom [ozow.com](https://ozow.com/jobs).
- **Work Environment**: Hybrid/office policy not explicitly stated, but roles are listed for Cape Town and Johannesburg. The Cape Town office features an on-site barista, library, and playroom – indicating a vibrant, in-office culture.
- **Engineering & Growth**: Active hiring for senior engineering roles (Data Engineer, Software Engineer, Test Engineer). Technical team makes up 21% of headcount. The company emphasises access to “cutting-edge technology” and a “growth mindset” – “you’ll be supported and pushed to achieve greatness” [ozow.com](https://ozow.com/life-at-ozow).
- **Mission-driven**: Employees work on “meaningful, impactful work” that changes the payment landscape in Africa – a strong draw for purpose-driven talent.

## Sources
1. [ozow.com – Homepage](https://ozow.com/)
2. [ozow.com – Careers Page](https://ozow.com/jobs)
3. [ozow.com – Life at Ozow](https://ozow.com/life-at-ozow)
4. [LinkedIn – Ozow Company Profile](https://za.linkedin.com/company/ozowsecurepayments)
5. [Greenhouse – Ozow Job Board](https://job-boards.greenhouse.io/ozow/jobs/7673549003)

## Other roles at Ozow

- [Senior Security Analyst](https://feeny.ai/job/senior-security-analyst-ozow-cape-town-zwrr7tevaap0) — Cape Town, South Africa
- [Marketing Manager](https://feeny.ai/job/marketing-manager-ozow-cape-town-pmecd7gegpf1) — Cape Town, South Africa
- [Fraud Manager](https://feeny.ai/job/fraud-manager-ozow-cape-town-nswt2jmxjh33) — Cape Town, South Africa
- [Technical Sales Lead](https://feeny.ai/job/technical-sales-lead-ozow-cape-town-6vjmvdrmjsfc) — Cape Town, South Africa
- [Enterprise Solutions Lead](https://feeny.ai/job/enterprise-solutions-lead-ozow-cape-town-9p2407fetzbe) — Cape Town, South Africa
- [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-ozow-cape-town-9p3erbzebp6a) — Cape Town, South Africa
- [Senior Test Engineer](https://feeny.ai/job/senior-test-engineer-ozow-cape-town-yxjgf6gey8jw) — Cape Town, South Africa
- [Technical Support Engineer](https://feeny.ai/job/technical-support-engineer-twilio-estonia-grjjtgp5zag0) — Estonia
- [Technical Support Engineer](https://feeny.ai/job/technical-support-engineer-merge-san-francisco-excx2yan08v9) — San Francisco, CA
- [Technical Support Engineer](https://feeny.ai/job/technical-support-engineer-jams-software-united-states-gmjbs78y8f60) — United States