---
title: 'Technical Support Engineer at Paxos'
canonical: 'https://feeny.ai/job/technical-support-engineer-paxos-singapore-mhje6zzxvpt4'
type: 'job'
last_seen: '2026-09-12'
---

# Technical Support Engineer at Paxos

- **Company:** Paxos
- **Location:** Singapore
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-28
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/paxos/7642ced7-423e-4502-b4af-49208fa37397

## Job description

Applying to Paxos? Our only careers site is [paxos.com/careers](http://paxos.com/careers), and we only recruit via @[paxos.com](http://paxos.com) email. Details below. ___

## About Paxos

Today’s financial infrastructure is archaic, expensive, inefficient and risky — supporting a system that leaves out more people than it lets in. So we’re rebuilding it. We’re on a mission to open the world’s financial system to everyone by enabling the instant movement of any asset, any time, in a trustworthy way. For over a decade, we’ve built blockchain infrastructure that tokenizes, custodies, trades and settles assets for the world’s leading financial institutions, like PayPal, Venmo, Mastercard and Interactive Brokers.

## About the team

Paxos Technical Support Engineers work within a highly collaborative, cross-functional team dedicated to supporting our customers and internal teams with world-class technical solutions and responsive support. The team tackles complex challenges through proactively resolving technical issues and architecting scalable support processes. By partnering with engineering, product, and compliance, the team directly drives Paxos’ mission to transform global finance and deliver best-in-class service to industry-leading clients.

## About the role

Join us at an inflection point—where your expertise shapes not just the customer experience, but how support is defined at Paxos. As a Technical Support Engineer, you’ll do much more than resolve tickets:

- You’ll build and document support processes from the ground up, designed to scale.
- You’ll identify improvements, implement automations, and preempt recurring issues before they become customer-facing problems.
- You’ll support Paxos’s brokerage clients with trading and liquidity support, working directly with our Assets and Brokerage operations teams to investigate and resolve issues to keep workflows running smoothly.
- You’ll work alongside Solutions Engineering to guide enterprise clients in financial services and technology through onboarding.
- You’ll collaborate across Product and Engineering to support new features and products guided by a clear focus on the customer experience.

## What you’ll do

- Define and Evolve Support: Partner with leadership and cross-functional teams to design support operations that anticipate customer needs and continually raise the bar for service.
- Client Onboarding Collaboration: Work closely with Solutions Engineers to architect onboarding experiences for high-profile enterprise clients, combining technical know-how with a deep understanding of user journeys.
- Proactive Support: Go beyond issue reporting to monitor platform activity and collaborate with developers, infrastructure, and product to spot and solve pain points before they impact clients.
- Process Automation: Identify manual, repetitive workflows across the support function and build automations that free the team to focus on higher-impact work and get ahead of customer issues before they surface.
- Brokerage Support: Investigate trade discrepancies, support asset movement, and monitor trade execution quality in close collaboration with Asset and Brokerage Operations teams to keep brokerage clients running without disruption.
- Strategic Partnership: Build relationships with big-name institutions, acting as both a technical expert and advocate for client success throughout their lifecycle at Paxos.
- Continuous Innovation: Document breakthroughs, codify new best practices, and lead post-incident reviews that shape how support scales for rapid growth.

## About you

- 2-3+ years in technical support or customer-facing engineering, preferably at a fast-paced fintech or high-growth tech company.
- Comfortable operating in environments with limited process—you can prioritize independently, move quickly, and build structure where none exists.
- Experienced collaborating with engineers, product managers, and enterprise or institutional clients.
- Strong troubleshooting, documentation, and incident management skills; working knowledge of cloud platforms, APIs, and fintech compliance requirements.
- Experience with brokerage or trading operations, whether through trade lifecycle support, asset movement, or working alongside ops teams to resolve execution issues.
- Exposure to trade investigation workflows, execution quality monitoring, or liquidity operations in a financial services or crypto context.
- Self-directed and accountable; you surface issues, propose solutions, and follow through without being prompted.
- Bonus: hands-on experience with blockchain, crypto, or digital asset platforms.

Important Notice for Paxos Applicants Fraudulent accounts sometimes pose as Paxos recruiters on LinkedIn and other platforms, and fake websites sometimes impersonate our careers site. These scammers attempt to deceive applicants into paying for job opportunities or providing personal financial information. To verify a legitimate Paxos opportunity:

- Our only official careers site is [paxos.com/careers](http://paxos.com/careers)
- We only use @[paxos.com](http://paxos.com) email addresses
- We never ask for payment or financial details to apply, interview, or work here
- For technical roles, we do not perform a coding interview without prior screening by our engineering team

Thanks for your interest in Paxos!

## About Paxos

## Company Overview
- **One-liner**: Paxos is a regulated blockchain infrastructure company that tokenizes, custodies, trades, and settles assets for enterprise clients, enabling the instant movement of any asset in a trustworthy way.
- **Entity Type**: Private (over $500M in total funding; late-stage, no Series disclosed)
- **Headquarters**: New York, NY, USA
- **Founded**: 2012
- **Founders**: Charles Cascarilla (CEO & Co-Founder)

## Core Business
- **Primary industry**: Blockchain infrastructure, stablecoin issuance & payments, crypto brokerage
- **Target customers**: B2B – Enterprise clients including PayPal, Bank of America, Novi (Meta), Interactive Brokers, and other financial institutions
- **Mission / purpose**: “Enable the instant movement of any asset to anyone in a trustworthy way” and “Open the world’s financial system to everyone” [paxos.com/company](https://www.paxos.com/company?hsLang=en)

## Products & Services
- **Stablecoin Issuance**: Paxos issues several regulated stablecoins – Pax Dollar (USDP), Pax Gold (PAXG), Global Dollar (USDG), PayPal USD (PYUSD), and formerly BUSD. Monthly reserve reports are published for transparency. *(SaaS / Regulated Financial Product)*
- **Crypto Brokerage**: White-label brokerage API that lets enterprises offer crypto trading and custody to their users. *(API / SaaS)*
- **Enterprise Infrastructure**: Tokenization, custody, settlement, and asset movement services for banks and fintechs. *(API / Regulated Service)*

## Market Standing
- **Valuation**: Not publicly disclosed (conflicting reports may exist; Paxos has not announced a public valuation)
- **Key Metric (Total Funding)**: Over $500M raised (as stated on company site, no precise round breakdown provided) [paxos.com/company](https://www.paxos.com/company?hsLang=en)
- **Notable Investors / Partners**: Board members include ex-U.S. Senator Bill Bradley, former CFTC Chairman J. Christopher Giancarlo, former Fortune 500 executives Jim Manzi, Scott Malpass, Patricia Kemp, and Brian Stern. Key partners: PayPal, Bank of America, Interactive Brokers. Regulated by NYDFS (first limited purpose trust charter for digital assets, 2015) and now also by the OCC (national trust) and Monetary Authority of Singapore (Major Payments Institution license) [paxos.com/company](https://www.paxos.com/company?hsLang=en)
- **Growth Signals**: Remote-first global team (US, UK, Europe, Asia); headcount ~350 employees (Built In); active job postings across product, engineering, security, compliance, communications – 21 listed on LinkedIn; year-over-year job posting growth of +3.3% (LinkedIn). Paxos received OCC federal oversight in 2025 under GENIUS-ready regulation, signaling expansion into the next regulatory era. [linkedin.com/company/paxos](https://www.linkedin.com/company/paxos)

## Competitive Advantages
- **Regulatory Moat**: One of the few blockchain companies operating as a regulated trust company under NYDFS and OCC, with additional licenses in Singapore. This enables them to serve risk-averse enterprise clients that require compliance-first partners.
- **Transparency & Trust**: Monthly reserve reports for all issued stablecoins – an industry-leading level of disclosure.
- **Blue-Chip Enterprise Clients**: Partnerships with PayPal, Bank of America, and Interactive Brokers demonstrate validated demand from the world’s largest financial institutions.
- **First-Mover in Tokenization**: Received the first limited purpose trust charter for digital assets in 2015, giving Paxos years of regulatory experience.

## Strategic Focus
- **Expanding Stablecoin Offerings**: Launch of Global Dollar (USDG) and continuation of PYUSD issuance to capture growing stablecoin demand.
- **Global Regulatory Coverage**: Pursuing and maintaining oversight in key jurisdictions (US federal, Singapore) to enable cross-border asset movement.
- **Enterprise Infrastructure Growth**: Deepening the API platform to allow more financial institutions to offer crypto and tokenized assets to their customers without building blockchain technology in-house.
- **Remote-First Engineering Culture**: Hiring across time zones with a focus on ownership, candor, and continuous improvement (as described in careers page) [paxos.com/careers](https://www.paxos.com/careers)

## Why Work Here
- **Remote-First Policy**: Paxos is “remote-first, with people building Paxos across the US, UK, Europe and Asia” [paxos.com/careers](https://www.paxos.com/careers). Flexibility with high ownership expectations.
- **Culture of Ownership & Candor**: Values include “Be an Owner”, “Real Time Candor”, “Search for the truth” – the company emphasizes high standards, direct feedback, and accountability.
- **Mission-Driven Work**: Employees are rebuilding the financial system on blockchain, solving hard problems in regulated finance.
- **Growth & Learning**: With ~350 employees and steady hiring (21 open roles across product, engineering, security, senior positions), there is room for impact in a lean, ambitious team.
- **CEO Approval Rating**: 100% on Indeed (based on anonymous employee reviews), indicating strong leadership satisfaction [indeed.com/cmp/Paxos](https://www.indeed.com/cmp/Paxos)
- **Perks**: Not fully detailed, but the remote-first setup and public commitment to high standards suggest a results-oriented environment with limited bureaucracy.

## Sources
1. [Paxos Careers Page](https://www.paxos.com/careers)
2. [Paxos About Us](https://www.paxos.com/company?hsLang=en)
3. [LinkedIn – Paxos Trust Company](https://www.linkedin.com/company/paxos)
4. [Built In – Paxos Profile](https://builtin.com/company/paxos)
5. [Indeed – Paxos Reviews](https://www.indeed.com/cmp/Paxos)

## Other roles at Paxos

- [Senior Solutions Engineer](https://feeny.ai/job/senior-solutions-engineer-paxos-united-states-z595ptwjygvf) — United States
- [Senior Product Manager, Compliance & Platform Experience](https://feeny.ai/job/senior-product-manager-compliance-platform-experience-paxos-new-york-qvh0c9b7wfpt) — New York, NY
- [Compliance Investigations Manager](https://feeny.ai/job/compliance-investigations-manager-paxos-united-states-f7de49nbcdt7) — United States
- [Product Compliance Manager](https://feeny.ai/job/product-compliance-manager-paxos-united-states-jbbzsbqh1xzm) — United States
- [Senior Technical Account Manager](https://feeny.ai/job/senior-technical-account-manager-paxos-united-states-ntdrjqf28tb3) — United States
- [GRC Analyst](https://feeny.ai/job/grc-analyst-paxos-india-gq4pnzsw12jx) — India
- [VP, Strategic Accounts](https://feeny.ai/job/vp-strategic-accounts-paxos-new-york-zcg3e8mv1s70) — New York, NY
- [Corporate Development Lead](https://feeny.ai/job/corporate-development-lead-paxos-san-francisco-j51dvga0fk3e) — San Francisco, CA
- [Corporate Development Lead](https://feeny.ai/job/corporate-development-lead-paxos-new-york-r4axyzn3rjek) — New York, NY
- [Data Platform Engineer](https://feeny.ai/job/data-platform-engineer-paxos-india-jbpwrt6np84b) — India