---
title: 'Technical Support Engineer at Playson'
canonical: 'https://feeny.ai/job/technical-support-engineer-playson-asia-6xdjrfnxfnpg'
type: 'job'
last_seen: '2026-09-09'
---

# Technical Support Engineer at Playson

- **Company:** Playson
- **Location:** Asia
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-22
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/playson/98513c1b-cf15-49ec-bed8-770ae531eea4

## Job description

Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators. Due to the dynamic growth, we are excited to invite a Technical Support Engineer for night shifts with a relevant background to apply for the role in our Integration Department. Technical Support Engineers at Playson is responsible for a full customer support service of our current partner's integrations. To succeed in the advertised role, you have:

- ready for only night shifts
- Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
- A proactive, client-focused attitude and strong work ethic
- Strong problem-solving and troubleshooting skills
- Effective communication skills, both written and verbal
- At least Upper-Intermediate English (written and spoken)
- Eagerness to learn quickly and grow technically
- Working knowledge of XML and JSON
- Basic experience with Git and version control workflows
- Understanding of API protocols (e.g., REST)
- Awareness of the software development lifecycle (SDLC)

Would be beneficial to know:

- Familiarity with the iGaming industry
- Hands-on software development experience with Java, C#, Node.js, or TypeScript
- Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
- Experience using Jira and the Atlassian stack
- Basic understanding of QA processes and test environments
- Previous experience in a technical support, DevOps, or site reliability role
- Practical experience with monitoring systems
- Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills

The importance of the role is in:

- Understand and analyse issues, be able to find appropriate solutions
- Integration protocol testing
- Second-level customer support
- Delivering excellent customer service with 5 shifts a week

What you get in return:

- Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
- Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
- Flexible Schedule: We offer a flexible work schedule to accommodate your needs
- Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
- Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
- Financial Support for Life Events: We provide financial support during special life events
- Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
- Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary
- Professional Development: Get reimbursement for professional courses for your development

The recruitment process looks like this:

1. HR interview (45 min)
2. Technical interview (60 min)
3. Final Interview (60 min) If the job description rings a bell - take action and apply! Looking forward to welcoming you to the iGaming world! Ambitious goals require a quick ability to manoeuvre through changes in the world. Playson is all about that. 🚀 Join us today!

By submitting your application, you acknowledge that your personal data will be processed in accordance with our [Privacy Policy](https://playson.com/privacy).

## About Playson

## Company Overview
- **One-liner**: Playson is a leading supplier of iGaming technology, designing and developing premium online slot games and promotional tools for regulated markets worldwide.
- **Entity Type**: Private
- **Headquarters**: Sliema, Malta
- **Founded**: 2012
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: iGaming, Online Casino Software, Slot Game Development
- **Target customers**: B2B; online casino operators and iGaming platforms globally.
- **Mission or purpose statement**: "Get More!" — a promise to partners that every product, service, and relationship carries added value. The company is on a mission to "create the fostering environment where your talent evolves with confidence."

## Products & Services
- **Slot Games**: A portfolio of 90+ premium online slot games, certified and licensed in 27 jurisdictions. Games are designed with deep mechanics and beautiful aesthetics for emotional engagement.
- **xEye Viewboard**: A standalone analytical and asset environment for professional decision-making. It helps partners (C-level, agents, managers) analyze casino performance, know player preferences across GEOs, and export game documentation.
- **Promo Tools**: A suite of marketing tools including Tournaments, Free Spins, Network Promotions, and Races. These tools are designed to increase player reactivation (up to 20%), bets growth (up to +50%), and loyalty (return rates of 70-75%).
- **xEye Platform**: A standalone promo tool and asset environment for partners.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private company).
- **Key Metric**: Over 150 million players reached globally, with a portfolio of 90+ games.
- **Notable Investors/Partners**: Partners with over 200 operators worldwide. Licensed by the UK Gambling Commission, Malta Gaming Authority, and regulators in 27 jurisdictions including the UK, Netherlands, Italy, Brazil, Colombia, Ontario, Germany, and Spain.
- **Growth Signals**: Headcount grew 12.3% year-over-year to 139 employees. Active job postings increased 57.9% year-over-year. Website traffic grew 76.6% year-over-year. The company operates in 31 countries and is expanding its regulated market footprint.

## Competitive Advantages
- **Regulatory Maturity**: Licensed and certified in 27 jurisdictions, including major regulated markets like the UK, Netherlands, Italy, and Ontario. This strong compliance foundation allows for safe scaling and is a significant barrier to entry for competitors.
- **Proven Commercial Portfolio**: A portfolio of 90+ games that are commercially successful, with a focus on mobile-first design and deep game mechanics that drive player engagement and retention.
- **Proprietary Technology Stack**: A robust tech stack including Kubernetes, ClickHouse, PostgreSQL, and a microservices architecture, indicating a sophisticated engineering environment.
- **Strong Partner Ecosystem**: Partnerships with over 200 operators globally, demonstrating a strong sales and distribution network.

## Strategic Focus
- **Regulated Market Expansion**: Continuing to enter and operate in new regulated jurisdictions, with a current footprint of 27 markets.
- **Product Innovation**: Developing new games and promotional tools (like xEye Viewboard) to enhance partner performance and player engagement.
- **Talent Growth**: Actively hiring across multiple departments (60 open positions), with a focus on engineering, design, and legal roles. The company emphasizes a "product-oriented mindset" and a culture of experimentation.

## Why Work Here
- **Culture**: Described as a team with a "strong engineering focus and product-oriented mindset." Values include "Fail Fast. Learn Fast." (a culture of experimentation), "Up or Out" (promoting career development), and "Extraordinary Products. Extraordinary Results."
- **Work Model**: Remote & Hybrid work options available.
- **Perks**: Full medical insurance for you and your +1, development courses/training reimbursement, bonus system, flexibility in schedule, and twice-a-year corporate gatherings.
- **Engineering Culture**: A flat structure that enables direct idea-sharing with management. The company uses a modern tech stack including Kubernetes, ClickHouse, PostgreSQL, TypeScript, and Python.

## Sources
1. [playson.com](https://www.playson.com/en)
2. [playson.com/career](https://playson.com/career)
3. [jobs.ashbyhq.com/playson](https://jobs.ashbyhq.com/playson)
4. [playson.com/about](https://playson.com/about)
5. [linkedin.com/company/playson](https://mt.linkedin.com/company/playson)

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