---
title: 'Technical Support Engineer at Posthog'
canonical: 'https://feeny.ai/job/technical-support-engineer-posthog-remote-fxgm4p3gmcwg'
type: 'job'
last_seen: '2026-10-29'
---

# Technical Support Engineer at Posthog

- **Company:** Posthog
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-28
- **Last confirmed live:** 2026-10-29
- **Apply:** https://jobs.ashbyhq.com/posthog/db808740-242e-4a40-ad43-d41f26c049d7

## Job description

## About PostHog

PostHog is your product’s context layer. It ingests and stores your analytics, errors, replays, and business data so you and your agents can query and act on it. [We launched out of Y Combinator's W20 cohort](https://posthog.com/handbook/story). We've since shipped more than a dozen products, including:

- A suite of analytics and observability tools, including [product analytics](https://posthog.com/product-analytics), [replay vision](https://posthog.com/replay-vision), [AI observability](https://posthog.com/ai-observability), and [error tracking](https://posthog.com/error-tracking)
- [PostHog MCP](https://posthog.com/mcp) for users and their agents to query and act on their product and business data
- [Data warehouse](https://posthog.com/context-warehouse/managed-warehouse) so users can query product and customer data together using custom SQL insights.

We are:

- Product-led. More than 500K organizations have installed PostHog, mostly driven by word-of-mouth. We have intensely strong product-market fit.
- [Default alive](https://paulgraham.com/aord.html). Revenue is growing incredibly quickly, and we're very efficient. We raise money to push ambition and grow faster, not to keep the lights on.
- Well-funded. We've raised more than $180m from some of the world's top investors. We're set up for a long, ambitious journey.

We're focused on building an awesome product for end users, hiring exceptional teammates, shipping fast, and [being as weird as possible](https://posthog.com/deskhog).

Things we care about

- Transparency: Everyone can read about our roadmap, how we pay (or even let go of) people, our strategy, and how we work, in our [public company handbook](https://posthog.com/handbook). Internally, we share revenue, notes and slides from board meetings, and fundraising plans, so everyone has the context they need to make good decisions.
- Autonomy: We don’t tell anyone what to do. Everyone chooses what to work on next based on what's going to have the biggest impact on our customers, and what they find interesting and motivating to work on. [Engineers lead product teams](https://posthog.com/handbook/wide-company) and [make product decisions](https://posthog.com/handbook/which-products). Teams are flexible and easy to change when needed.
- Shipping fast: [Why not now?](https://posthog.com/handbook/values#why-not-now) We want to build a lot of products; we can't do that shipping at a normal pace. We've built the company around small teams – autonomous, highly-efficient groups of [cracked engineers](https://posthog.com/founders/cracked-manifesto) who can outship much larger companies because they own their products end-to-end.
- Time for building: Nothing gets shipped in a meeting. We're a natively remote company. We default to async communication – PRs > Issues > Slack. Tuesdays and Thursdays are [meeting-free days](https://posthog.com/handbook/company/culture#were-on-the-makers-schedule), and we prioritize heads down building time over perfect coordination. This will be the most productive job you've ever had.
- Being weird: Weird means redesigning an already world-class website for the 5th time. It means shipping literally every product that relates to customer data. It means building an [objectively unnecessary developer toy](https://posthog.com/deskhog) with dubious shareholder value. Doing weird stuff is a competitive advantage. And it's fun.

Who we’re looking for We're looking for a Technical Support Engineer who loves helping customers and can't leave a problem alone until it's solved. You're an engineer who happens to do support. You pick up new things fast and you're comfortable with a problem nobody has seen before. That matters more to us than your previous job title, and people on our team came to support from various backgrounds. You care about how a customer feels when they leave the conversation, not only whether the ticket closed. You take feedback well, say when you don't know something yet, and learn from anyone on the team.

## What you’ll be doing

- Helping customers across all of PostHog's products, in the app and in shared Slack channels with our bigger customers
- Owning your tickets from beginning to end, and keeping customers updated along the way
- Shipping fixes to the PostHog codebase and docs when you find something broken or unclear
- Becoming the support expert for a product area: owning its queue, working closely with the engineering team behind it, and spotting the patterns that turn into fixes
- Improving how we do support, including the tooling and workflows we build on PostHog itself
- Passing customer pain points and feature requests to engineering teams with enough context for them to prioritize

## What you won’t be doing

❌ You won't be routing tickets, or forwarding hard questions to engineering because they look hard. ❌ You won't say "that's not my job". If you can't solve something, you find who can and make the connection. ❌ You also won't be pasting AI answers back to customers. We use AI every day, but we expect you to test things out for yourself and write a reply to the customer that's better than the one it would write. [Here's more on how we think about that](https://www.linkedin.com/pulse/stop-adding-ai-between-you-your-customers-posthog-gkxle/).

## How we work

You'll be the face of PostHog for many of our customers. Most of them are engineers, so they want help from someone who understands the technical detail and writes back like a person. We want support to be part of why people choose PostHog. We provide support across EU and US time zones, and we're hiring in both. We work in public by default, so you'll ask for help, share what you learn, and discuss problems in team channels rather than DMs. Read more about [how the support team works](https://posthog.com/handbook/support/support-team) and [our company values](https://posthog.com/handbook/values).

## Requirements

- Experience in at least two programming languages, whether from a previous role, side projects, or something else
- Experience debugging unfamiliar code or systems, and checking your fix works
- Clear, concise writing that explains a complex fix without burying the customer in options
- Thorough investigations that don't slow down your reply to the customer
- Good at prioritizing and context switching across a busy queue that spans many products

## Nice to have

- Experience supporting similar products, e.g. analytics, session replay, feature flags, experiments, or LLM observability
- A background in support, teaching, product, or another role where you explain technical things to people

If you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!

## #LI-DNI

## About Posthog

## Company Overview
- **One-liner**: PostHog is an open-source product analytics platform that provides a suite of tools for product engineers to build, analyze, and improve their products.
- **Entity Type**: Private (revenue over $50M, default-alive, venture-backed)
- **Headquarters**: Fully remote (team distributed across 20+ countries, no central office)
- **Founded**: 2020
- **Founders**: Not publicly available in provided sources

## Core Business
- **Primary industry**: Product analytics, developer tools, data infrastructure
- **Target customers**: B2B, enterprises, SMBs, and startups – especially product engineers and data teams
- **Mission**: "Help product engineers build successful products" [[posthog.com/about]](https://posthog.com/about)

## Products & Services
- **Product Analytics**: Core analytics tool for tracking user events, funnels, retention, and insights. SaaS with self-hosted option.
- **Session Replay**: Record and replay user sessions to understand behavior.
- **Feature Flags**: Gradually roll out features and experiment with A/B testing.
- **Data Warehouse & CDP-lite**: Managed warehouse with 120+ integrations, SQL editor, BI, and a customer data platform layer.
- **A/B Testing**: Native experimentation tool integrated with feature flags.
- **API & Webhooks**: Programmatic access and event streaming.
- **Error Tracking & App Monitoring**: (Product OS suite) – observability and exception tracking.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual Revenue > $50M (stated on careers page) [[posthog.com/careers]](https://posthog.com/careers)
- **Notable Investors/Partners**: Y Combinator (used by 65% of each batch); investors and partners are not detailed in provided sources.
- **Growth Signals**: 190,254+ customers; 98% use the free tier; company has grown to 200+ team members; highly transparent (public handbook, roadmap, and salary calculator).

## Competitive Advantages
- **Open-source core**: Codebase publicly auditable, fostering trust and community contributions.
- **Extreme transparency**: Public salary calculator, company handbook, roadmap, and even investor communications.
- **Usage-based pricing**: Generous free tier (1M events/mo), matches cheapest major competitor, no sales calls required.
- **Wide product suite**: Single platform replaces multiple tools (analytics, session replay, feature flags, data warehouse, etc.).
- **Remote-first culture**: 100% remote, global team, asynchronous communication, and no micromanagement.

## Strategic Focus
- **Current priorities**: Continuing to expand the "Product OS" suite to cover every tool a product engineer needs; maintaining razor-thin pricing to drive scale; fostering an autonomous small-team structure to ship fast.
- **Growth direction**: Deepening integrations and data connectivity, moving upmarket with enterprise features while preserving self-serve, and expanding AI/observability products.

## Why Work Here
- **Remote-first**: Fully remote with no geo-restrictions; $300/mo co-working budget and $1,500/quarter travel budget for team meetups.
- **Culture**: "We're weirdos, low egos, and biased for action." Two meeting-free days per week (Tuesdays and Thursdays).
- **Benefits**: Unlimited PTO (minimum 25 days/year), generous parental leave, yearly company off-sites and hackathons, $1,000 paid SuperDay for candidates.
- **Equity**: 10-year exercise window, double-trigger acceleration, employee secondaries (first tender offer in 2025).
- **Transparent pay**: Salary and equity ranges publicly listed (e.g., Product Engineer: $270,750 – $296,400 + significant equity). Full calculator available before applying.
- **Autonomy**: Organized into small, autonomous teams (like "startups within a startup") with direct reporting to execs and minimal hierarchy.

## Sources
1. [posthog.com/about](https://posthog.com/about) – Company overview and mission
2. [posthog.com/](https://posthog.com/) – Homepage with product details and pricing
3. [posthog.com/careers](https://posthog.com/careers) – Revenue, team size, compensation, and interview process
4. [posthog.com/handbook/company/culture](https://posthog.com/handbook/company/culture) – Remote culture, transparency, and values
5. [posthog.com/handbook/wide-company](https://posthog.com/handbook/wide-company) – Small team structure and autonomy

## Other roles at Posthog

- [ClickHouse Operations Engineer](https://feeny.ai/job/clickhouse-operations-engineer-posthog-remote-4x8ssmszh6nw)
- [Animator & Motion Graphics Designer](https://feeny.ai/job/animator-motion-graphics-designer-posthog-remote-axb70v6c49ep)
- [Developer Marketer - Sales](https://feeny.ai/job/developer-marketer-sales-posthog-remote-mf11xv0p9fkc)
- [Product Manager, Observability (ex-founder or ex-product engineer)](https://feeny.ai/job/product-manager-observability-ex-founder-or-ex-product-engineer-posthog-remote-00z05a541yf8)
- [Product Engineer](https://feeny.ai/job/product-engineer-posthog-remote-0dvhmkmhw2tv)
- [Technical Customer Success Manager - EMEA](https://feeny.ai/job/technical-customer-success-manager-emea-posthog-emea-9a6s16zp4z9g) — EMEA
- [Finance Manager, Revenue Accounting](https://feeny.ai/job/finance-manager-revenue-accounting-posthog-united-states-egeafeks5e0a) — United States
- [AI Research Engineer](https://feeny.ai/job/ai-research-engineer-posthog-united-kingdom-gf7t35c07qca) — United Kingdom
- [Site Reliability Engineer (US - Pacific time)](https://feeny.ai/job/site-reliability-engineer-us-pacific-time-posthog-san-francisco-6nghzs9t9vky) — San Francisco, CA
- [Technical Customer Success Manager - Americas](https://feeny.ai/job/technical-customer-success-manager-americas-posthog-remote-v3cxmnx5bvbm)