--- title: 'Technical Support Engineer at Prismatic' canonical: 'https://feeny.ai/job/technical-support-engineer-prismatic-united-states-a40wqm1em6tm' type: 'job' last_seen: '2026-09-10' --- # Technical Support Engineer at Prismatic - **Company:** Prismatic - **Location:** United States - **Work type:** remote - **Posted:** 2026-08-21 - **Last confirmed live:** 2026-09-10 - **Apply:** https://job-boards.greenhouse.io/prismatic/jobs/5218487007 ## Job description [Prismatic](https://prismatic.io/) is the integration platform that helps B2B software companies build integrations fast and deliver them at scale. We're turning integrations from a bottleneck into a growth driver for hundreds of companies, from high-growth startups to Fortune 500s. Our platform handles everything that breaks at scale, so teams can ship integrations, not infrastructure. It provides flexible, AI-enabled build experiences through code-native, low-code, and an embedded workflow builder, plus self-service configuration and an embedded marketplace. Prismatic is well-funded with strong product-market fit and a high-agency, driven, collaborative culture. About the role: We’re looking for a Technical Support Engineer who is excited to work on a fully remote team that offers the best possible user experience in support and onboarding experience for our technical and non-technical customers. The ideal candidate has a strong technical foundation across APIs, authentication, integrations, SDKs, CLI tools, and web applications. You’re comfortable working in an IDE, reading logs, and interacting directly with APIs to diagnose and troubleshoot system behavior. You enjoy a new challenge every day as you assist customers with building and troubleshooting integrations to the other third-party apps their customers use. It’s critical to have customer-facing experience and the ability to prioritize numerous tasks in the best way to serve our customers. Excellent verbal and written communication skills are required as you will be representing Prismatic to customers and providing insight to internal Engineering teams. Sound good so far? Let’s talk a little more about the Prismatic platform. Our platform empowers users to build, deploy, and support integrations. Prismatic integrations connect our customers’ products to the other applications their customers use. It includes a code-first build approach, a low-code integration designer, an embedded workflow builder, SDKs, AI-assisted development tooling, an embeddable integration marketplace, and purpose-built infrastructure for running integrations at scale. What you will do: - Deliver an exceptional customer experience through technical support by answering questions, providing guidance and best practices, and helping users navigate Prismatic’s developer features and low-code tools. - Triage and prioritize customer issues and feature requests based on severity, impact, and urgency. - Troubleshoot API requests, webhook payloads, authentication, and data formatting by investigating logs, API responses, configuration, and code to identify root causes and drive issues to resolution. - Escalate complex issues with clear reproduction steps, relevant evidence, severity, and customer impact. - Partner with internal teams on escalations, support a smooth transition from onboarding, and communicate customer trends. - Participate in the Support on-call rotation for critical incidents, managing customer communication and coordinating with Engineering when needed. About you: - Have 3+ years of experience in technical customer success, support, engineering, or a similar technical customer-facing role. - Have a strong understanding of APIs, including REST, GraphQL, and webhooks. - Understand authentication patterns, including OAuth 2.0 and JWT, and are familiar with common data formats such as JSON, XML, YAML, and CSV. - Are comfortable reading and debugging TypeScript or JavaScript code and troubleshooting production issues; writing production code is a plus. - Can communicate complex technical concepts clearly and approach problems with curiosity, adaptability, and a solution-oriented mindset. - Familiarity with AI-assisted development tools, such as Claude Code and Cursor. - Can pass a background check and are legally authorized to work in the United States. - Are located within 1 time zone of US Pacific Time and able to work US Pacific Time hours. Pay range: - $85,000 - $105,000/year + equity Life at Prismatic ## Our Values Our values shape everything we do—how we make decisions, collaborate, and operate day to day. - Give a Shit – We bring passion and drive to our work. We believe what we're doing matters and we treat it that way. - Progress Over Perfection – We value daily progress, moving fast, and iterating. We prefer a good solution now over a perfect one later. - Same Team – We recognize that we succeed or fail as a group and help each other out. We don't tolerate assholes. What to expect at Prismatic We operate with urgency, ownership, and high standards. You'll be joining a team that's highly engaged, customer-obsessed, and constantly solving new problems that help B2B software companies scale their integration strategies. To support this pace, we're also intentional about sustainability. We offer comprehensive benefits, unlimited PTO, and top-tier equipment for remote work. ## Benefits 🏡 Remote work: Our team works remotely across the US; we travel together 2x times a year for company kick-offs and mid-year meetings. 🏖️ Unlimited PTO: We have an unlimited & flexible paid time off (PTO) policy that encourages our team to recharge when they need to. 🏥 Medical, dental & vision: Prismatic offers high-quality medical (Cigna Medical), dental (Guardian Dental) and vision (Guardian VSP) care for full-time employees and their dependents. 🛡️ Life insurance: We provide company-paid life insurance, short-term disability insurance, and long-term disability insurance through Guardian. 🏦 401(k): Our 401(k) plan is through Empower with 4% company match - 100% of the first 3% and 50% of the next 2%. 💻 Computer & technology equipment: We provide the equipment you need to do your best work, applicable to your role + $1k new hire setup stipend. Ready to Help Turn Integrations Into Growth Drivers? We want diverse perspectives and experiences. If this role excites you but you're not sure you check every box, apply anyway. We consider every application thoughtfully and will either move forward with you, connect you with another team that might be a better fit, or keep in touch for future opportunities. ## About Prismatic ## Company Overview - **One-liner**: Prismatic provides an embedded Integration Platform as a Service (iPaaS) that enables B2B software companies to build, deploy, and manage product integrations faster and at scale. - **Entity Type**: Private (Funding Stage: Series B) - **Headquarters**: Sioux Falls, South Dakota, USA - **Founded**: 2019 - **Founders**: Michael Zuercher (CEO) and Tanner Burson (CTO) ## Core Business - **Primary Industry**: Embedded iPaaS / Integration Platform for B2B SaaS - **Target Customers**: B2B software companies of all sizes, from startups to Fortune 500s, that need to ship product integrations with third-party apps. - **Mission/Purpose**: To help B2B SaaS teams turn integrations from a bottleneck into a growth driver by providing the tools and infrastructure to ship integrations, not infrastructure. ## Products & Services - **Prismatic Platform (Embedded iPaaS)**: A comprehensive platform covering the full integration lifecycle (Build, Deploy, Manage). It offers a code-native environment (TypeScript, SDK, AI-assisted generation via MCP server), a low-code designer for non-developers, and an embedded workflow builder for customers. Key features include pre-built API connectors, self-serve deployment via an embedded marketplace, visual monitoring, and enterprise-grade security. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: Total Funding of $34M raised. - **Notable Investors/Partners**: Not explicitly named in provided sources, but the company has raised $34M and is backed by experienced B2B SaaS leaders. - **Growth Signals**: - Recognized as the #1 Embedded iPaaS Leader on G2 for 16 consecutive quarters. - Reports that customers see a 5x to 10x reduction in development time for integrations. - Serves hundreds of software teams, from startups to Fortune 500s. - Claims 95% customer satisfaction in "native" integration experience. ## Competitive Advantages - **Full Lifecycle Platform**: Unlike retrofitted solutions, Prismatic is purpose-built for the entire build/deploy/manage lifecycle, with first-class tools for both developers and non-developers. - **Flexibility**: Offers both a code-native environment (TypeScript, full AI support) and a low-code designer, allowing teams to choose the right tool for the job. - **Enterprise-Ready Security**: Provides enterprise-grade security and compliance out of the box, helping customers win enterprise deals without the overhead. - **Customer-Centric Design**: Built by founders who previously experienced the pain of integrations consuming over 50% of R&D capacity, leading to a product that directly addresses those pain points. ## Strategic Focus - **Product Innovation**: Rapidly advancing the product roadmap with "big ideas" to further simplify and accelerate the integration process. - **Scaling the Platform**: Growing the platform to handle thousands of integrations daily, ensuring security, isolation, and speed. - **Market Expansion**: Continuing to serve a wide range of B2B SaaS verticals and countries, from startups to Fortune 100s. ## Why Work Here - **Culture**: Values-driven culture centered on "Same team" (no assholes, celebrate wins), "Progress over perfection" (move fast, iterate), and "Give a shit" (care about product, customers, and each other). - **Remote-First**: Fully remote team across the US, collaborating via Slack and Zoom. The team gathers in person 4x a year for company kick-offs and mid-year meetings. - **Tech Stack**: Modern, cloud-native environment using React, GraphQL, TypeScript, Lambda, ECS, Redis, and PostgreSQL. The company invests in infrastructure and internal tooling. - **Interesting Work**: Tackles complex challenges like running thousands of secure, isolated integrations daily and building an intuitive yet flexible low-code designer. - **Benefits**: Competitive salary, health/dental/vision insurance, company-paid life & disability insurance, 401(k) with company match, and unlimited PTO. Employees get MacBook Pros and large monitors. - **Work Environment**: Minimal meetings, transparent communication, and a focus on creating an environment where great people can do their best work. ## Sources 1. [prismatic.io](https://prismatic.io/) 2. [prismatic.io/about](https://prismatic.io/about/) 3. [prismatic.io/careers](https://prismatic.io/careers/) 4. [job-boards.greenhouse.io/prismatic](http://job-boards.greenhouse.io/prismatic) 5. 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