---
title: 'Technical Support Engineer - PrivacyPro at Bluesight'
canonical: 'https://feeny.ai/job/technical-support-engineer-privacypro-bluesight-united-states-2qpwdr809m6q'
type: 'job'
last_seen: '2026-09-11'
---

# Technical Support Engineer - PrivacyPro at Bluesight

- **Company:** Bluesight
- **Location:** United States
- **Compensation:** $30–$35/hr
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.lever.co/bluesight/f9259a83-4f47-4e44-9898-e6a443369d68

## Job description

At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers.  We empower our customers to deliver the right medicine to the right patient at the right time, every time.  We are a high growth healthcare information technology company with a start-up 'vibe' but over 3,000 customers using our proven solutions.

Position Overview

We are looking for an energetic Support Engineer who will provide technical and network problem resolution to end-users (customers and internal) by performing a question-based diagnosis process while guiding users through step-by-step solutions. The Support Engineer will help complete IT questionnaires, assessments, and work with hospital IT & Pharmacy teams to ensure software meets their standards

Duties and Responsibilities:

- Answer inbound phone calls from customers on the technical support line
- Respond to emails from customers
- Assist customers with technical issues related to Bluesight products
- Analyze application data and ensure accuracy with resolutions
- Resolve issues, maintain high-end customer satisfaction and confidence
- Other duties and technical projects as assigned
- Occasional overnight on call rotation coverage

Qualifications and Skills:

- Bachelor's degree in related field preferred.
- 2-5 years of experience in administering and/or troubleshooting issues related to SaaS applications, systems, and networks
- Strong Excel, SQL, Working with data sets to analyze issues
- Experience with database systems and querying, MongoDB preferred.
- CISSP, A+, Security+, CISM, Net+ or equivalent certifications strongly preferred
- Strong analytical and problem-solving skills
- Professional and polite demeanor
- Knowledge and experience in a SaaS environment is preferred
- Ability to travel up to 10% of the time

This position is open to applicants in the continental United States.

Why Bluesight? Bluesight’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry—and have fun doing it.  We truly believe that where you work and what you do matters.  Join us as we revolutionize the hospital pharmacy landscape! -Competitive salary -Time off when you need it – unlimited vacation days! -Generous insurance coverage -401k program with a company match -Fun, collaborative culture!

EOE AA M/F/VET/Disability

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.

## About Bluesight

## Company Overview
- **One-liner**: Bluesight provides AI-powered software solutions that simplify hospital and pharmacy operations, including inventory management, compliance, procurement, and drug diversion monitoring.
- **Entity Type**: Private (total funding $49.9M across 5 rounds; stage not specified)
- **Headquarters**: Alexandria, Virginia, United States
- **Founded**: 2011
- **Founders**: Kevin MacDonald (Co-Founder & CEO) and Vijay Venkatesh

## Core Business
- Primary industry: Healthcare technology (hospital pharmacy operations)
- Target customers: Hospitals and health systems (B2B, enterprise); over 3,000 U.S. and Canadian hospitals currently use Bluesight
- Mission: Simplify the complexities of healthcare operations with best-in-class technology, ensuring every patient is protected and every dollar is optimized.

## Products & Services
- **KitCheck**: RFID-based inventory management for medication kits and trays, reducing waste and ensuring availability.
- **PrivacyPro**: Diversion surveillance and patient privacy monitoring, using AI to detect potential drug diversion and privacy breaches.
- **CostCheck**: Purchasing optimization platform that identifies drug spend savings and prevents overcharges.
- **340B Compliance**: Solution to maximize 340B savings while staying audit-ready.
- **Drug Shortage Management**: Tools to plan for and mitigate drug shortages before they disrupt care.
- **Patient Privacy Monitoring**: Automated monitoring of patient data access to detect privacy violations.
- **Prism (AI Platform)**: Agentic AI assistant that connects fragmented data (wholesalers, EHRs, dispensing cabinets, HR systems) to provide plain-language answers, proactive alerts, and automated workflows. Early adopters report up to 97% reduction in analysis and reporting time.

All products are SaaS, purpose-built for healthcare workflows.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual revenue estimated at $30M (LinkedIn data); Total funding $49.9M
- **Notable Investors/Partners**: Not publicly disclosed in available sources
- **Growth Signals**: Doubled headcount in the past two years; currently 184 employees (+9% YoY); partnered with over 3,000 hospitals; recognized as Best-in-KLAS for Diversion and Privacy Monitoring, MedTech Breakthrough Award winner, and market leader in Kit & Tray Management. Example ROI: Sentara Health saved $3.45M in drug spend using CostCheck over two years.

## Competitive Advantages
- **Healthcare-native technology**: All solutions are built specifically for hospital pharmacy and compliance workflows, not adapted from generic tools.
- **Integrated data platform**: Prism connects data from wholesalers, EHRs, dispensing cabinets, and HR systems into a single view, enabling AI-driven insights and automated actions.
- **Comprehensive suite**: Covers inventory, procurement, diversion, privacy, 340B, and drug shortages under one vendor, simplifying vendor management and reducing costs.
- **Proven ROI**: Demonstrated savings and efficiency gains (e.g., 97% reduction in analysis time, millions in drug spend savings).
- **Agentic AI**: Proactively monitors operations and surfaces issues before teams need to ask.

## Strategic Focus
- **AI-first innovation**: Continued investment in the Prism platform to embed agentic AI across all product lines.
- **Product expansion**: Creating new product categories (e.g., drug shortage management, 340B compliance) to address emerging hospital needs.
- **Growth through customer partnerships**: Working closely with hospitals to co-develop solutions and drive adoption.
- **Scaling operations**: Expanding headcount and customer base while maintaining a startup-like agility.

## Why Work Here
- **Fully remote culture**: Most roles are remote within the United States; some hybrid positions in Austin, TX. In-person meeting attendance required occasionally.
- **Comprehensive benefits**: Unlimited vacation, full health insurance (medical, dental, vision), home office stipend, monthly health & wellness stipend, short- and long-term disability, 401K with up to 4% company match via Vanguard, paid parental leave.
- **Growth and learning**: Emphasis on career development, continuous learning, and investing in employees’ growth. The company has doubled in size recently, offering ample advancement opportunities.
- **Culture**: Described as inclusive, collaborative, and innovation-driven. Employees are treated as valued partners, not just contributors.
- **Impact**: Work directly impacts patient safety and hospital efficiency across thousands of healthcare facilities.

## Sources
1. [Bluesight Homepage](https://bluesight.com/)
2. [Bluesight Careers Page](https://bluesight.com/careers/)
3. [Bluesight About Page](https://bluesight.com/about/)
4. [LinkedIn Company Profile](https://www.linkedin.com/company/bluesight-inc)
5. [Bluesight Job Listings (Lever)](https://jobs.lever.co/bluesight/)

## Other roles at Bluesight

- [Renewals Manager](https://feeny.ai/job/renewals-manager-bluesight-united-states-mpxjtnqmw8jg) — United States
- [Data Analyst](https://feeny.ai/job/data-analyst-bluesight-united-states-3zp6w5g2xhn0) — United States
- [Technical Project Manager](https://feeny.ai/job/technical-project-manager-bluesight-united-states-xezh35z8av3y) — United States
- [Business Development Representative](https://feeny.ai/job/business-development-representative-bluesight-united-states-2h12ed62bp9w) — United States
- [Senior Mid-Market Account Executive - Procurement & Compliance Solutions](https://feeny.ai/job/senior-mid-market-account-executive-procurement-compliance-solutions-bluesight-a0cvya19sq5q) — United States
- [Implementation Specialist - KitCheck - TRAVEL REQUIRED](https://feeny.ai/job/implementation-specialist-kitcheck-travel-required-bluesight-united-states-tg7c05aznwaa) — United States
- [Implementation Specialist - PrivacyPro](https://feeny.ai/job/implementation-specialist-privacypro-bluesight-united-states-3gkbez9ac1cn) — United States
- [Senior Account Executive - SaaS Sales](https://feeny.ai/job/senior-account-executive-saas-sales-bluesight-united-states-p5fzmfyjkhzj) — United States