---
title: 'Technical Support Engineer at Qualia'
canonical: 'https://feeny.ai/job/technical-support-engineer-qualia-austin-cbhbv2mpy1by'
type: 'job'
last_seen: '2026-10-19'
---

# Technical Support Engineer at Qualia

- **Company:** Qualia
- **Location:** Austin, TX
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.greenhouse.io/qualia/jobs/8282638

## Job description

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

## WHAT YOU'LL WORK ON

As Qualia embarks on its next phase of growth, we are seeking a Technical Support Engineer for our Resware product, which is used by leading companies in the title insurance and settlement services industry. You understand infrastructure, are not afraid of looking at stack traces, logs, or code, and can walk customers through complex issues and provide them with a clear path to resolution. You are driven by providing successful outcomes for our customers, and do not give up easily.

The Technical Support Engineer independently owns technical cases from first response through resolution and performs installations, upgrades, and migrations of the Resware platform and associated services. The Engineer will build a deep understanding of the product and its customer environments, make sound judgment calls on priority and escalation, and serve as a trusted technical point of contact for customers and internal teams alike. This function is proactive in nature and is designed to deliver a higher level of partnership with the customer.

## RESPONSIBILITIES

- Own technical support cases end to end, from triage through resolution, including those for key accounts, and prioritize a mixed queue of standard and urgent work independently
- Diagnose Resware application, service, and integration failures from error codes, application and event logs: background task failures, PGP and SFTP transfer errors, WCF binding and connection faults, and service start problems
- Own integration support requests end to end where the issue sits in application configuration, services or data transmission, and stay the customer's point of contact through resolution
- Plan and execute installations, upgrades, and migrations from test environments through production, including environment validation, customer testing, and sign-off
- Co-own release and upgrade readiness by building team enablement and supporting customers through follow-up issues
- Take part in triage rotation, making routing, classification, and escalation decisions for the team
- Partner with Engineering on product defects and complex escalations, ensuring issues are well documented and followed through to resolution
- May review and approve defect submissions from the team, and own escalated cases that can't be reproduced as the point of contact for both the customer and Engineering
- Lead remote troubleshooting sessions with customer IT teams and communicate technical findings clearly to both technical and non-technical audiences
- Author and maintain documentation and runbooks, and identify process, tooling, and documentation improvements
- Use AI tooling independently across case work, identify where it returns wrong or incomplete answers, and propose fixes
- Collaborate with Engineering, Infrastructure, and Professional Services teams to improve product delivery and customer outcomes

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

- 5+ years of direct experience providing technical advisory and debugging/investigation (such as a support engineer position) to customers using Windows-based enterprise-level software, including:
- IIS setup and configuration for Windows
- The ability to troubleshoot using logs and packet analysis
- Windows Service setup and troubleshooting
- .NET framework troubleshooting
- Microsoft SQL troubleshooting and query capabilities
- Web service experience, including API, JSON, and XML troubleshooting
- Secure file transfer and third-party integration troubleshooting
- Experience performing or supporting enterprise software installations, upgrades, or migrations
- 2+ years proven track record working across business units such as Product Management, Engineering, Infrastructure, DevOps, and Customer Support
- Proven ability to develop and cultivate lasting customer relationships with a diverse set of internal and external constituencies including senior-level executives, IT, technical support, customer support, and sales
- Comfort using AI tools in troubleshooting and research, with the judgment to validate their output
- Excellent organization, project management, time management, and communication skills
- Willingness to assist wherever needed; a team player who will work within the company to continue improving the way customers are supported
- Available for scheduled after-hours and occasional weekend work
- Bachelor's degree or equivalent experience in Computer Science, or related field
- Previous working knowledge of the real estate or title and escrow industry a plus

While this role is based in Austin, Texas, we're open to exploring remote possibilities for qualified candidates. We have other physical office locations in San Francisco, California, and Concord, New Hampshire.

## WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our [Employee Data Privacy Notice](https://www.qualia.com/qualia-employee-data-privacy-notice/).

#LI-Remote

## About Qualia

## Company Overview
- **One-liner**: A digital real estate closing platform and settlement software that streamlines home buying and selling for title, escrow, mortgage, and real estate professionals.
- **Entity Type**: Private
- **Headquarters**: San Francisco, California, United States (with major offices in Austin, TX and Concord, NH)
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Real estate technology (title & escrow software, closing management)
- **Target customers**: B2B – title & escrow agents, lenders, real estate agents, title insurers, closing service providers, and consumers
- **Mission or purpose**: “Toward Healthy Home Ownership” – using technology to restore healthy homeownership and make home closings transparent and efficient.

## Products & Services
- **[Qualia Clear](https://www.qualia.com/)**: Automated title & escrow workflow platform that can handle 80% of work, shifting teams from manual tasks to expert review.
- **[Enterprise Closing System](https://www.qualia.com/)**: Operations management at scale for large title and escrow firms, including accounting, reporting, and vendor management.
- **[Closing Services Provider Platform](https://www.qualia.com/)**: Vendor operations and discovery for closing services providers.
- **[Title Insurer Platform](https://www.qualia.com/)**: Agency management and underwriter operations for title insurers.
- **[Title Production Software](https://www.qualia.com/)**: Custom on-premises solutions for title production.
- **[Integrations Ecosystem](https://www.qualia.com/)**: Wide range of product and service integrations that convert partners’ complex workflows into a single, simple experience.
- **Secure Closing Portal** and **Wire Fraud Detection**: Consumer-facing tools to enhance the closing experience and protect transaction details.

## Market Standing
- **Valuation / Market Cap**: Not publicly available
- **Key Metric**: Over 1 million title, escrow, mortgage, and real estate professionals use Qualia (claimed by the company); users report a 75% reduction in workload.
- **Notable Investors / Partners**: Not publicly available (company is private)
- **Growth Signals**: Active hiring across multiple departments (23 open positions as of the search date); expansion of product capabilities (Qualia Clear 2.0); multi-office presence (Austin, San Francisco, Concord); SOC 2 certified.

## Competitive Advantages
- **Shared system of record**: Qualia acts as the single shared infrastructure connecting all closing participants, reducing friction and errors.
- **Automation depth**: Qualia Clear automates 80% of title & escrow work, moving teams from manual processing to expert review.
- **Extensive integrations**: A robust integrations ecosystem that adapts to partners’ existing workflows.
- **Security & compliance**: SOC 2 certification and rigorous independent audits build trust with enterprise customers.
- **Market adoption**: Used by over a million professionals across all 50 states, indicating strong network effects.

## Strategic Focus
- **Digital transformation of home closings**: Moving the current paper-based, chaotic process to a seamless, modern digital transaction.
- **Restoring healthy homeownership**: Addressing the complexity and stress of home buying through transparency and efficiency.
- **Product innovation**: Continual development of automated workflows (Qualia Clear 2.0) and an expanding integrations marketplace.
- **Enterprise readiness**: Scaling platform capabilities to serve large title insurers, lenders, and multi-location operations.

## Why Work Here
- **Mission-driven work**: “Fundamentally changing how homes are bought and sold in the U.S.” – employees can create meaningful change in a complex industry.
- **Flexible work environment**: Office locations in Austin, San Francisco, and Concord, with strong support for remote work – “We’ll provide you with the resources and support you need to do great work comfortably and effectively, no matter where you’re located.”
- **Benefits & perks**: Competitive salary and equity, comprehensive medical/dental/vision, 401k, parental leave, commuter benefits, flexible time off, unlimited learning (in‑house and external courses), daily catered lunches (in-office), stocked kitchens, and customized workstations.
- **Culture**: Collaborative and curious team that values “leaders” – bringing people together, customer obsession, bias to action, and continuous learning. Described as “diverse team of experts from across tech, finance, and real estate.”
- **Open roles (as of search date)**: Engineering, Customer Success, Product, Design, Finance, Security, and more – many positions are remote or hybrid in Austin / SF.

## Sources
1. [qualia.com](https://www.qualia.com/) – Homepage (product overview, security, user claims)
2. [qualia.com/about-us](https://www.qualia.com/about-us/) – About page (mission, culture, community)
3. [qualia.com/jobs](https://www.qualia.com/jobs/) – Careers page (open positions, benefits, office locations)
4. [job-boards.greenhouse.io/qualia](https://job-boards.greenhouse.io/qualia) – Greenhouse jobs board (specific role listings)

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