---
title: 'Technical Support Engineer at Quicknode'
canonical: 'https://feeny.ai/job/technical-support-engineer-quicknode-united-states-gkw2bep35jjr'
type: 'job'
last_seen: '2026-09-22'
---

# Technical Support Engineer at Quicknode

- **Company:** Quicknode
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-21
- **Last confirmed live:** 2026-09-22
- **Apply:** https://jobs.ashbyhq.com/quicknode/4f986c94-5c3a-461a-952a-cc46dfd42a4d

## Job description

Quicknode is a cloud-based infrastructure company that powers the blockchain ecosystem. Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. Quicknode is backed by some of the world's best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The Quicknode team has over 110 people maintaining high performance global data infrastructure for amazing customers serving billions of requests daily. We are a global remote company with offices in Fort Lauderdale, FL and Lisbon, Portugal.

## The Role

As a Technical Support Engineer, you will be working on everything from answering simple support requests from potential customers about our service to setting up a local proxy to debug outgoing Web3 requests. You will be responsible for ensuring that we provide resolutions to customers quickly and, when that is not possible, translating customer hardships into actionable items for our developer team to fix. Our network services more than 10 billion requests per month, so you will be crucial in debugging the core issues customers experience with custom software, off-the-shelf tooling, and more. You won’t be alone because we expect every Engineer to spend time on customer support, on a rotating basis, to understand our customers better. We’re looking for a self-starter who is communication-focused, with a deep sense of ownership and a team mentality, to collaborate on achieving a high-quality customer experience. We’re looking for an individual who does not need constant supervision to track and reproduce customer issues. You can expect to meet daily to review customer issues, task progress, and solution design.

## What You'll Do

- Own and resolve technical support requests from customers, ranging from basic product questions to complex Web3, infrastructure, and integration issues.
- Triage, reproduce, and debug customer-reported issues using logs, CLI tools, scripting, local proxies, and other troubleshooting methods.
- Clearly document technical findings, reproduction steps, customer impact, and recommended next actions for Engineering, Infra, Product, and TechOps teams.
- Translate recurring customer issues into actionable improvements, including bug reports, product feedback, internal tooling needs, and support process updates.
- Partner closely with Engineering and other cross-functional teams to ensure customer issues are resolved quickly and escalations are handled with urgency and context.
- Create and maintain internal support documentation, runbooks, troubleshooting guides, and customer-facing resources to improve support quality and consistency.
- Build or improve scripts, tooling, and automation that reduce manual support effort and improve time to resolution.
- Manage customer account and billing-related support needs, including refunds, credits, and charges in Stripe when appropriate.
- Participate in daily support reviews, team handoffs, and support rotations to ensure strong customer coverage and shared visibility into active issues.
- Help maintain a high-quality customer experience by communicating clearly, taking ownership, and following issues through to resolution.

## What You'll Bring

- 1+ years of experience in a technical support role.
- 1+ year of experience in Blockchain, or equivalent personal project experience.
- Advanced scripting in more than one of the following languages: Python, Go, Ruby, or Bash.
- Knowledge of core internet protocols, including DNS, TCP/SSL, and HTTP.
- Familiarity with the [Ethereum JSON-RPC specification](https://eth.wiki/json-rpc/API).
- Experience maintaining infrastructure as code using Terraform and preferably Ansible; experience with Salt, Puppet, or Chef is also acceptable.
- Expertise in managing Linux hosts.
- Experience with proactive alerting and monitoring technologies.
- Experience providing technical customer support using troubleshooting methods, CLI tools, and Linux.
- Ability to set up software that may be unfamiliar.
- Thoroughness in debugging and documenting issues for other teams.
- Ability to proactively solve complex problems before they affect multiple customers.
- A habit of documenting processes and sharing knowledge.

The Quicknode compensation philosophy includes pillars to ensure fair and unbiased compensation for all employees. To design and deliver total reward offerings that are employee-centric. To offer a competitive benefit package in all locations where we operate. To prioritize attracting and retaining the best talent globally. To maintain a high-performing and flexible way of working. During the hiring process, we are committed to discussing compensation openly and honestly. We encourage candidates to share their salary expectations and requirements early, allowing for an individualized discussion. We know that our total rewards practices impact the lives and wellbeing of our employees. Therefore, we will never stop learning about the market, our business, your needs, and how best to achieve our goals through thoughtful and data-driven practices. If you have any questions or require further information about the compensation for this position, please don't hesitate to reach out to your Recruiter. We at Quicknode are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

## About Quicknode

## Company Overview
- **One-liner**: Quicknode provides high-performance, enterprise-grade blockchain infrastructure (RPC endpoints, data streaming, and APIs) for developers and businesses to build and scale onchain applications without operating their own nodes.
- **Entity Type**: Private (Series B)
- **Headquarters**: Miami, United States
- **Founded**: 2017
- **Founders**: Dmitry Shklovsky, Manuel Kreutz, Alex Nabutovsky

## Core Business
- Primary industry/industries: Blockchain Infrastructure, Web3 Services, Cloud Computing
- Target customers: B2B - Developers, fintechs, DeFi protocols, gaming studios, wallets, Layer 1s, Fortune 100 enterprises, and AI agents.
- Mission or purpose statement: "To empower the builders of the onchain Internet with world-class, enterprise-grade infrastructure."

## Products & Services
- **RPC Infrastructure (Core API)**: Globally distributed, low-latency blockchain access across 80+ chains and 130+ networks, offering full and archive data. It handles 500B+ requests monthly with an average response time of 83ms (2.5x faster than competitors). [quicknode.com](https://www.quicknode.com/)
- **Real-Time Data (Streams, Webhooks, Backfills)**: Stream live blockchain events and replay history on demand with built-in reorg handling, transformations, and guaranteed delivery across 90+ networks. [quicknode.com](https://www.quicknode.com/streams)
- **Platform & Marketplace (One-Click Integrations)**: Activate trading, DeFi, security, compliance, and indexed data products from an existing endpoint. [quicknode.com](https://www.quicknode.com/trading)
- **Enterprise (Dedicated Clusters)**: Private, isolated infrastructure with predictable performance, uptime SLAs, Prometheus Exporter support, and 14-day log retention. SOC 1, SOC 2 Type 2, and ISO 27001 certified. [quicknode.com](https://www.quicknode.com/clusters)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding of $102.0M across 9 rounds. Series A ($35M, led by Tiger Global, 2022) and Series B ($60M, led by 50T, 2023). Seed round led by 776 and SoftBank. [quicknode.com](https://www.quicknode.com/about)
- **Notable Investors/Partners**: Tiger Global, 50T, SoftBank, 776, Y Combinator (W21), LG Technology Ventures.
- **Growth Signals**: Achieved 99.99% uptime and 25,000 sustained RPS (50,000 burst). Launched a $65 million accelerator program called "RollOut." Employs 93 people across 16 countries. Trusted by top wallets, Layer 1s, and Fortune 100 enterprises. [quicknode.com](https://www.quicknode.com/about), [linkedin.com](https://www.linkedin.com/company/quicknode)

## Competitive Advantages
- **Performance & Reliability**: 2.5x faster than competitors (83ms avg response time), 99.99% uptime, and SOC 1/2 & ISO 27001 certifications.
- **Multi-Chain Breadth**: Supports 80+ chains and 130+ networks from a single account, making it a one-stop infrastructure provider.
- **Developer Experience**: Offers a marketplace with one-click integrations, streaming, and AI agent-native tools (x402 / MPP), reducing friction for builders.
- **Enterprise-Grade Security**: Audited against top security standards, with dedicated clusters for high-stakes clients.

## Strategic Focus
- **Scaling the Onchain Internet**: Expanding global footprint and infrastructure capacity to support the next wave of blockchain adoption, including AI agents and high-performance chains like Solana.
- **Accelerator Program ("RollOut")**: A $65M initiative to fuel growth of new blockchain projects and attract top builders to the ecosystem.
- **AI & Blockchain Convergence**: Developing agent-native tools and autonomous endpoint provisioning to serve the growing AI-blockchain intersection. [quicknode.com](https://www.quicknode.com/agents)

## Why Work Here
- **Culture**: Values-driven environment emphasizing "Pioneer to Win" (boldness, curiosity), "High-Performance Ownership" (accountability), "Speed Matters," "Customer Excellence," and "Earn Trust." [quicknode.com](https://www.quicknode.com/careers)
- **Remote/Hybrid Policy**: Remote-first company with "Work from anywhere" flexibility, allowing employees to create their ideal work-life balance regardless of location. [quicknode.com](https://www.quicknode.com/careers)
- **Notable Perks**: Competitive compensation, stock options, flexible time off, health and wellness benefits, learning & development opportunities, and global offsites. [quicknode.com](https://www.quicknode.com/careers)
- **Engineering Culture**: Focus on cutting-edge tools, high-performance systems, and building the backbone of Web3. The team brings 50+ years of combined experience in datacenters, high-speed networks, and distributed systems. [quicknode.com](https://www.quicknode.com/about)
- **Employee Sentiment**: 3.8/5.0 rating on LinkedIn (11 reviews), with high marks for Compensation (4.2) and Work-Life Balance (4.0). [linkedin.com](https://www.linkedin.com/company/quicknode)

## Sources
1. [quicknode.com](https://www.quicknode.com/)
2. [quicknode.com](https://www.quicknode.com/about)
3. [quicknode.com](https://www.quicknode.com/careers)
4. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/quicknode)
5. [linkedin.com](https://www.linkedin.com/company/quicknode)

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