---
title: 'Technical Support Engineer at SafeBreach'
canonical: 'https://feeny.ai/job/technical-support-engineer-safebreach-united-states-hf1b76q5h55a'
type: 'job'
last_seen: '2026-10-20'
---

# Technical Support Engineer at SafeBreach

- **Company:** SafeBreach
- **Location:** United States
- **Posted:** 2026-09-29
- **Last confirmed live:** 2026-10-20
- **Apply:** https://job-boards.greenhouse.io/safebreach/jobs/4423293009

## Job description

💼 Title: Technical Support Engineer

📍 Location: North America (Eastern Time Zone preferred, Central Time Zone considered)

🤝 Reporting To: Sr. Director, Global TAM and Support

💸 Base Salary Range: $110,000 - $135,000/yr

## 🌟 OPPORTUNITY HIGHLIGHTS

Do you enjoy digging into complex technical problems and seeing them through to resolution? SafeBreach is seeking a Technical Support Engineer to support our United States enterprise customers. You'll troubleshoot, replicate, and resolve issues across our industry-leading exposure validation platform. This role is a strong fit for an engineer with a few years of support experience who wants to deepen their cybersecurity expertise alongside a collaborative global team.

## 👋 WHO WE ARE

SafeBreach is on a mission to help organizations have certainty in their security. Long trusted as the global leader in adversarial exposure validation (AEV), SafeBreach empowers organizations to take command of risk by operationalizing the full CTEM lifecycle with the SafeBreach CTEM Platform. Powered by the SafeBreach Helm AI infrastructure layer and grounded in the award-winning SafeBreach Exposure Validation Platform, the SafeBreach CTEM Platform is the first enterprise-grade, closed-loop solution designed to move organizations beyond siloed security activities toward a continuous, intelligence-driven exposure management program. Backed by world-renowned threat researchers and an unrivaled customer success team, SafeBreach provides the capabilities enterprises need to holistically understand threat exposure, make data-driven decisions that reduce risk, and measurably improve cyber resilience—safely and at scale. We are a team of passionate security professionals and innovators. If you’re ready to tackle complex security challenges and make a tangible impact on enterprise defense, we’d love to meet you.

## 💰 WHAT WE OFFER

- Excellent growth opportunities: Make an impact and advance your career
- Fully remote work and flexible PTO
- Highly competitive salary and equity grants
- Health, dental and vision insurance
- Generous Parental leave
- Monthly phone and internet stipend
- Learning & Development stipend
- Competitive employee referral bonus program

## 🚀 THE IMPACT YOU WILL HAVE

- Serve as a technical point of contact for customer support cases, troubleshooting issues through to resolution
- Build and maintain customer environments in the support lab, replicate customer issues to isolate root cause and file well-documented defects
- Own escalations through resolution, partnering with senior engineers and field teams on complex, high-priority cases
- Contribute to root cause analysis and recommend process improvements
- Create and maintain knowledge base articles, and contribute to internal training and enablement
- Collaborate closely with engineering, technical operations, product management, and quality assurance

## 🧬 WHAT SETS YOU APART

Before you read through these: don't check every box? Apply anyway. These are strengths we often see in successful SafeBreachers, not a checklist.

- Professional Experience. 2–5 years in technical support (Tier 2/3) or a similar customer-facing technical role in cybersecurity or SaaS
- Security Fundamentals & Tools. Working knowledge of the MITRE ATT&CK framework and familiarity with detection engineering concepts. Hands-on experience with one or more of the following: SIEM, EDR, firewalls, threat intelligence platforms, or vulnerability management
- Infrastructure Knowledge. Comfortable troubleshooting across cloud environments (AWS, Azure, GCP) and on-premises systems (Windows, macOS, Linux)
- Troubleshooting Skills. Methodical approach to problem-solving, including log analysis and networking fundamentals (TCP/IP, DNS, proxies, certificates)
- Case-Queue Experience. Experience with case management and ticketing tools (e.g., Salesforce, Jira)
- Customer Focus. Experience supporting enterprise customers, with a commitment to clear, timely, and accurate case communication

## 💥 EVEN BETTER IF YOU HAVE

- Penetration Testing Experience: Hands-on background as a penetration tester, red teamer or security consultant, with a feel for how attackers move through an environment and how to turn findings into clear guidance for customers
- Scripting skills in Python, PowerShell, or Bash for troubleshooting and automation
- Experience in a startup or rapidly scaling company
- Certifications such as CompTIA Security+, CySA+, Network+, cloud associate-level certifications, or security vendor certifications

🤝 HOW WE'LL GET TO KNOW EACH OTHER

We view interviewing as a two-way street. We want you to interview us just as much as we interview you! (Avg. timeline: 21-28 days)

Step 1: The Intro

A casual meeting with the Talent team to break the ice.

Step 2: The Vision

Connect with your future manager to discuss the role, the challenges, and how you can make an impact

Step 3: The Squad

Meet your future team members. Take a deep dive into the team dynamics, the culture and the real-world challenges you will face in this role.

Step 4: The Big Picture

Discussions to ensure our values and long-term goals align with yours.

Step 5: The Offer

If the vibe is right, we make it official!

DEI&B (Diversity, Equity, Inclusion & Belonging)

At SafeBreach, we celebrate the rich diversity of our team, where every employee's unique perspective is a valued thread in our collective success. We are unwavering in our commitment to fostering an inclusive workplace that nurtures a sense of belonging and empowers each individual to unleash their full potential. We are dedicated to creating opportunities for collaboration, innovation, and meaningful career growth, ensuring that every voice is not just heard, but cherished.

## About SafeBreach

## Company Overview
- **One-liner**: SafeBreach provides an enterprise-grade exposure validation platform that combines breach and attack simulation (BAS) with attack path validation to help organizations continuously measure, prioritize, and remediate cyber risk.
- **Entity Type**: Private (total funding: $106.5M)
- **Headquarters**: Sunnyvale, California, United States (with additional office in Tel Aviv, Israel)
- **Founded**: 2014
- **Founders**: Guy Bejerano (CEO) and Itzik Kotler (CTO)

## Core Business
- **Primary industry**: Computer and Network Security / Cybersecurity
- **Target customers**: Large enterprises, Fortune 500 companies (B2B, enterprise)
- **Mission or purpose statement**: “To fundamentally change the way organizations manage their defenses and control cyber risk.”

## Products & Services
- **SafeBreach Exposure Validation Platform**: Combines breach and attack simulation (BAS) with attack path validation to provide a complete, closed-loop Continuous Threat Exposure Management (CTEM) program. Includes two core components:
  - **SafeBreach Validate** (BAS): Continuously simulates attacks from the industry’s largest playbook (25,000+ attack methods) to identify security control gaps.
  - **SafeBreach Propagate** (Attack Path Validation): Maps how an attacker could exploit those gaps to move laterally and achieve objectives.
- **SafeBreach Helm AI Agent**: A pioneering AI agent that uses natural language to operationalize the full CTEM lifecycle, unifying validation data with insights from existing security tools.
- **Hacker’s Playbook**: A continuously updated library of 25,000+ attack methods, with a 24-hour SLA on US-CERT and FBI Flash alerts.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Total funding of **$106.5M** across 4 rounds (per LinkedIn)
- **Notable Investors/Partners**: Not explicitly disclosed in provided sources; the company maintains a mature partner ecosystem and integrates with SIEM, SOAR, workflow, and vulnerability management tools.
- **Growth Signals**:
  - Headcount of 113 employees (+5.2% YoY)
  - Operates in 9 countries (Israel, US, Canada, India, Brazil, Portugal, Netherlands, etc.)
  - Launched the next-generation Exposure Validation Platform and SafeBreach Helm AI Agent in 2025
  - Boasts a Fortune 500 customer list and over a decade of enterprise expertise
  - Active job postings up 50% year-over-year (LinkedIn)

## Competitive Advantages
- **Pioneer in BAS**: First continuous breach and attack simulation platform (launched 2014), with over a decade of enterprise trust.
- **Comprehensive CTEM platform**: Only vendor that combines BAS, attack path validation, and AI orchestration into a single closed-loop program.
- **Safety and scalability**: Purpose-built for the stringent safety and privacy requirements of the world’s largest enterprises.
- **World-renowned threat research**: Backed by an award-winning original threat research team and a playbook with 25,000+ attack methods.
- **Strong partner ecosystem**: Deep integrations with existing security stacks (SIEM, SOAR, etc.) and a diverse partner network.

## Strategic Focus
- **Operationalizing CTEM**: Removing complexity from Continuous Threat Exposure Management by unifying validation with AI-driven automation (Helm).
- **Expanding attack path validation**: Moving beyond perimeter gaps to understand lateral movement and full attack chains.
- **Enterprise scalability**: Continuing to serve Fortune 500 clients with safe, non-disruptive testing at scale.
- **Global growth**: Expanding headcount and geographic presence (9 countries and growing).

## Why Work Here
- **Culture**: Collaborative, low-ego environment with a strong emphasis on diversity, equity, and inclusion. Core values include “Turn Big,” “Embrace Challenge,” “Customer,” “Discover,” and “As one.”
- **Work policy**: Remote-friendly with flexible hours; employees have the autonomy to work from home while maintaining connection through virtual events.
- **Benefits**:
  - 100% employer-paid health and dental insurance
  - Competitive salary and equity grants
  - Unlimited vacation and flexible time off
  - Annual learning stipend
  - Monthly internet and phone stipend
  - Team outings and company events
- **Engineering culture**: World-class team with alumni from Unit 8200, CyberArk, Check Point, and other top security firms. High-impact work addressing critical security challenges.
- **Employee ratings**: 4.6/5.0 on LinkedIn (94 reviews) – Work-Life 4.5, Compensation 4.3, Culture 4.6, Career 4.5.

## Sources
1. [safebreach.com](https://www.safebreach.com/)
2. [safebreach.com/about-safebreach](https://www.safebreach.com/about-safebreach/)
3. [safebreach.com/careers](https://www.safebreach.com/careers/)
4. [builtin.com](https://builtin.com/company/safebreach)
5. [linkedin.com](https://www.linkedin.com/company/safebreach)

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