---
title: 'Technical Support Engineer at SigNoz'
canonical: 'https://feeny.ai/job/technical-support-engineer-signoz-india-nz78zazf5an2'
type: 'job'
last_seen: '2026-09-05'
---

# Technical Support Engineer at SigNoz

- **Company:** SigNoz
- **Location:** India
- **Employment:** full-time
- **Posted:** 2026-02-23
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/SigNoz/c479d148-691d-4dc2-9201-bbeb21540a6a/application

**Skills:** DevOps, Platform Engineering, SRE, Distributed Systems, OpenTelemetry, ClickHouse, Kubernetes, Observability Tools, Grafana, Prometheus, DataDog, Go, Python, JavaScript, AWS, GCP, Azure, Infrastructure Automation

> SigNoz is seeking a DevOps Engineer to support and scale its open-source observability platform. The role involves debugging complex distributed systems, optimizing performance, and architecting solutions while collaborating with platform teams and SREs. Candidates should have 3+ years of experience and a strong bac...

## Job description

## ABOUT SIGNOZ

SigNoz is a global open source project with users in 50+ countries. We are building an open-source observability platform which helps developers monitor their applications and troubleshoot problems, quickly.

- 30,000+ GitHub stars
- 900+ customers
- 8,000+ members in our Slack community

WHY US?

- Opportunity to work in a global dev infra product
- Backed by YC and some of the prominent VCs in the Bay Area
- We are completely remote. No offices
- Founding team member opportunity - build customer engineering function from scratch

## WHAT WE ARE LOOKING FOR

This is not your typical support role. If you're looking to just route customer issues to relevant engineers, you should stop reading now.

We're looking for someone who is:

- Technical enough to solve complex distributed systems problems - you need to debug OpenTelemetry instrumentation issues across different tech stacks.
- Great at building processes - you will create tooling, automation, and processes that help both our customers and internal teams operate more efficiently.
- Someone who can scale technical operations - you will build the foundation for customer engineering function and grow into leadership as we scale.
- Strong communication skills - you will frequently go on call with users for debugging issues

## WHO WOULD BE A GOOD FIT

- 2+ years experience in DevOps or engineering roles working with production systems at scale
- Strong learning skills - you can quickly pick up new technologies and dive deep into complex technical problems
- Hands-on experience with observability tools - SigNoz, Grafana, Prometheus, DataDog, or similar platforms
- OpenTelemetry knowledge - understanding of instrumentation, collectors, and distributed tracing concepts
- Programming skills - can read, write, and debug code in one of Go/Java/Python/JavaScript
- Customer-engineering mindset - enjoy helping other engineers solve technical problems

## WHO MAY NOT BE A GOOD FIT

- Candidates who are fresh out of college
- Engineers who lack ownership

## About SigNoz

## Company Overview
- **One-liner**: SigNoz is an open-source observability platform that provides logs, metrics, traces, and alerts under a single pane of glass, serving as an alternative to Datadog and New Relic.
- **Entity Type**: Private (Seed Stage)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2021
- **Founders**: Pranay Prateek (CEO) and Ankit Nayan (CTO)

## Core Business
- **Primary industry/industries**: Observability, Application Performance Monitoring (APM), Software Development, DevOps
- **Target customers**: B2B; high-growth engineering teams, platform engineers, and DevOps teams at startups to public enterprises
- **Mission or purpose statement**: To help developers find signals (actionable insights) from the noise of their observability systems, building more reliable products through a single, open-source platform.

## Products & Services
- **SigNox Cloud**: A fully managed, SOC 2 compliant observability platform hosted by SigNoz, live in minutes.
- **SigNoz Self-Hosted**: Deployable via Helm chart in your own VPC or air-gapped environment for complete data privacy and compliance (HIPAA, GDPR).
- **SigNoz BYOC (Bring Your Own Cloud)**: SigNoz manages the stack inside the customer’s AWS/GCP/Azure account; data never leaves the customer’s VPC.
- **Agent Native Observability**: Connect SigNoz to coding agents (e.g., Claude Code, Cursor) to debug production issues directly from the dev environment.
- **Noz (AI Teammate)**: An AI-powered feature for natural language observability, allowing users to talk to their observability stack in English.
- **Core Modules**: Distributed Tracing, Log Management, Metrics & Dashboards, Alerts, Infrastructure Monitoring, and LLM/AI Observability (token-level tracing, per-model cost attribution).

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding of **$6.5M**; Annual Revenue of **$3.0M** (estimated)
- **Notable Investors/Partners**: **SignalFire** (lead investor in seed round), Y Combinator (backed). Notable partners include the Cloud Native Computing Foundation (CNCF).
- **Growth Signals**: 
  - **Headcount**: 49 employees (+52.9% YoY, +18 people)
  - **GitHub Stars**: 24,000+
  - **Community Members**: 4,500+
  - **LinkedIn Followers**: 8,174 (+42.4% YoY)
  - **Data Scale**: Proven track record of handling 10TB+ data ingestion per day.
  - **Global Reach**: Used by teams across 5 continents; operates in 5 countries (US, India, Brazil, Chile, Afghanistan).

## Competitive Advantages
- **Open Source + OpenTelemetry Native**: Built from the ground up for OpenTelemetry, preventing vendor lock-in. Instrumentation remains a company asset.
- **Single Pane of Glass**: Unifies logs, metrics, and traces in one highly optimized backend (ClickHouse), enabling correlated debugging.
- **Cost Predictability**: Usage-based, transparent pricing with no per-host penalties for auto-scaling and no special pricing for custom metrics.
- **Enterprise-Grade**: SOC 2 Type II, fine-grained RBAC, support for high-cardinality data, and 24x7 expert support.
- **AI-Native Observability**: Correlates AI/LLM workloads with the entire infrastructure (databases, microservices, applications), unlike siloed LLM-only tools.

## Strategic Focus
- **AI & LLM Workload Observability**: Deepening capabilities for monitoring AI applications, including token-level tracing and cost attribution.
- **Agent Native Observability**: Integrating with development agents to reduce MTTR (Mean Time to Resolution) by allowing debugging directly from the coding environment.
- **Scale and Performance**: Continued optimization of the ClickHouse-based ingestion engine to handle high-cardinality and massive data volumes (10TB+/day).
- **Enterprise Adoption**: Expanding enterprise features (RBAC, compliance, self-hosted/BYOC) and support plans to win larger customers.
- **Community Growth**: Nurturing the open-source community (24k+ GitHub stars, 4.5k+ community members) to drive adoption and contributions.

## Why Work Here
- **Culture**: A developer-first, open-source company obsessed with the "signal vs noise" problem. The team is highly technical and distributed globally.
- **Remote/Hybrid Policy**: Remote-friendly, with a significant presence in India (38 employees) and the US (6 employees). The company operates across 5 countries.
- **Engineering Culture**: Deep expertise in OpenTelemetry, distributed tracing, log pipeline design, and cost governance. Engineers work on a high-scale, high-impact product used by thousands.
- **Growth Trajectory**: Rapid headcount growth (+52.9% YoY) and increasing job postings (+250% YoY), indicating a scaling phase with ample opportunity for impact.
- **Notable Perks**: Work with a modern stack (ClickHouse, Go, OpenTelemetry), contribute to a leading open-source project, and solve hard problems at scale.
- **Current Open Roles**: Forward Deployed Engineer, Sr Backend Engineer - Platform, Growth Marketing (India/EU/US), Founding DevRel, Founding Designer, and others (7 active postings as of mid-2026).

## Sources
1. [signoz.io](https://signoz.io/)
2. [signoz.io/about-us](https://signoz.io/about-us/)
3. [signoz.io/why-signoz](https://signoz.io/why-signoz/)
4. [linkedin.com/company/signozio](https://www.linkedin.com/company/signozio)
5. [jobs.ashbyhq.com/SigNoz](https://jobs.ashbyhq.com/SigNoz)

## Other roles at SigNoz

- [Head of Finance](https://feeny.ai/job/head-of-finance-signoz-india-vbh01msmx4x3) — India
- [Founding SDR Lead (US Market)](https://feeny.ai/job/founding-sdr-lead-us-market-signoz-india-bc1vxdjj9yjs) — India
- [Senior Software Engineer - Frontend](https://feeny.ai/job/senior-software-engineer-frontend-signoz-india-c9g6vrz577bj) — India
- [Head of Demand Gen](https://feeny.ai/job/head-of-demand-gen-signoz-india-e3s0qh830kw9) — India
- [AI GTM Engineer](https://feeny.ai/job/ai-gtm-engineer-signoz-india-pw0a3qk4bben) — India
- [Sr Product Designer](https://feeny.ai/job/sr-product-designer-signoz-india-7gkw81919mjp) — India
- [Sr Backend Engineer - AI](https://feeny.ai/job/sr-backend-engineer-ai-signoz-india-dywh2svf58hx) — India
- [Sr Site Reliability Engineer](https://feeny.ai/job/sr-site-reliability-engineer-signoz-india-q51zgjxvm8mq) — India
- [Exceptional Engineer](https://feeny.ai/job/exceptional-engineer-signoz-india-4gbe7747dsxw) — India
- [Sr Product Manager - IC](https://feeny.ai/job/sr-product-manager-ic-signoz-india-1gn9gkgkjkhs) — India