---
title: 'Technical Support Engineer at Socure'
canonical: 'https://feeny.ai/job/technical-support-engineer-socure-united-states-1b1rddsdjvhy'
type: 'job'
last_seen: '2026-09-10'
---

# Technical Support Engineer at Socure

- **Company:** [Socure](https://feeny.ai/companies/socure)
- **Location:** United States
- **Compensation:** $90k–$115k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-12
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/socure/88cb767e-2493-4535-9d28-163b80755cfd/application

**Skills:** SQL, API integrations, Log analysis, Monitoring tools, AI tools, Prompt engineering, LLMs, Financial services, Identity fraud, KYC, DocV technologies, Machine learning, AI/ML explainability tools, Model monitoring, Data drift detection

> Customer-focused Technical Support Engineer responsible for resolving complex technical issues, including API integrations and SDK defects, while leveraging AI-powered tools to improve support efficiency and customer satisfaction.

## Job description

Why Socure? Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day. We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.

## About the role

The Technical Support Engineer is a customer-focused problem solver responsible for delivering timely, effective technical solutions and outstanding service. Reporting to the Manager of Technical Support, you will take full ownership of customer issues from initial triage through resolution, collaborating with cross-functional teams to ensure a seamless support experience. This role requires strong technical expertise, excellent communication skills, a commitment to continuous improvement and operational excellence, and fluency with AI-powered tools and workflows that are transforming modern technical support.

## What you'll do

- Drive customer satisfaction by understanding customer needs and providing responsive service to reported problems, including account access, API integrations, code defects, log analysis, and first-line engineering support for Mobile Native iOS/Android and Mobile Web SDKs.
- Take end-to-end ownership of reported problems, including initial troubleshooting, root cause identification, and issue resolution.
- Communicate status updates to customers via phone and/or email within required Service Level Agreements (SLAs).
- Collaborate closely with Engineering, Infrastructure, and Data Science teams to resolve escalated customer issues.
- Leverage logs and monitoring tools to troubleshoot and proactively identify problems.
- Create, set up, and maintain monitoring scripts and reports to support implementation and customer support activities.
- Serve as a customer advocate and coordinate communication during critical incidents.
- Create and maintain process or troubleshooting documentation in the Technical Support knowledge base.
- Participate in team meetings, knowledge sharing, and process improvement initiatives.
- Model Socure’s embedded leadership competencies: continuous learning, effective communication, accountability, team development, decision making, and managing change.

AI-Native Responsibilities

- Use AI-assisted tools (e.g., LLM-powered log analysis, AI co-pilots, automated RCA generation) to accelerate triage, root cause identification, and resolution documentation.
- Evaluate, prompt-engineer, and iterate on AI tools to improve support quality and reduce MTTR; provide feedback to internal AI tooling teams.
- Identify opportunities to automate repetitive support workflows using AI agents, scripts, or low-code/no-code automation platforms.

## What you bring

- Bachelor’s degree.
- 3+ years of experience in a technical support role in a SaaS environment.
- U.S. Citizenship is required to support federal government customers.
- Comfortable working Monday–Friday, 9:00am–6:00pm EST, with availability for weekend and holiday on-call coverage on a rotating basis.
- Experience supporting APIs and API integrations.
- Strong SQL skills with ability to query, analyze and troubleshoot data related issues.
- Excellent communication skills and a strong sense of customer empathy.
- Self-starter approach with the ability to adapt and thrive in rapidly changing circumstances.

AI-Native Requirements

- Demonstrated experience using AI tools (ChatGPT, Claude, Copilot, or similar) in a professional support or engineering context.
- Ability to write and iterate on prompts for LLMs to generate RCAs, draft customer communications, or analyze logs.
- Familiarity with AI/ML concepts sufficient to understand and explain Socure’s model-driven identity products to customers.
- Experience with or appetite to learn AI-assisted scripting and automation tools (e.g., GitHub Copilot, Cursor, AI-powered observability).

Preferred: Experience in financial services, sponsor banks, financial regulations, identity fraud, KYC, consumer watchlists, DocV technologies, or supporting machine learning-based product offerings. Experience working with AI/ML explainability tools, model monitoring, or data drift detection preferred. Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly.

Follow Us! [YouTube](https://www.youtube.com/c/Socure) | [LinkedIn](https://www.linkedin.com/company/socure/) | https://x.com/socureme | [Facebook](https://www.facebook.com/socure/)

## About Socure

## Company Overview
- **One-liner**: Socure provides an AI-powered platform for digital identity verification, fraud prevention, and risk decisioning, used by enterprises and government agencies to verify consumers, businesses, and employees.
- **Entity Type**: Private (Series E)
- **Headquarters**: Incline Village, Nevada, USA
- **Founded**: 2012
- **Founders**: Johnny Ayers (CEO)

## Core Business
- **Primary industry/industries**: Digital Identity Verification, Fraud Prevention, Risk Decisioning, RegTech
- **Target customers**: B2B — primarily Enterprise and Government. Serves financial services (18 of top 20 banks), government agencies (13 U.S. states, 2 federal agencies), gaming/sportsbooks, healthcare, telecom, e-commerce, marketplaces, and fintechs.
- **Mission or purpose**: To verify 100% of good identities and eliminate identity fraud.

## Products & Services
- **RiskOS®**: The company’s core AI platform for identity and risk decisioning. It is a fully vertically integrated platform that allows customers to design, test, and deploy identity, risk, compliance, age assurance, and authentication workflows across the entire customer journey.
- **Predictive Risk Score Solution**: A risk scoring solution that provides real-time fraud protection and decisioning.
- **Effectiv (Acquired)**: An end-to-end identity fraud and payment risk management solution that adds transaction monitoring, credit underwriting, and Know-Your-Business (KYB) capabilities to the Socure platform.
- **FedRAMP Authorized Solution**: A version of the platform authorized for use by U.S. federal government agencies.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private company).
- **Key Metric**: Serves over 3,000 customers. The company has access to an identity graph of hundreds of billions of records and over 40 billion historical known outcomes.
- **Notable Investors/Partners**: Investors are not explicitly listed on the provided sources, but the customer base includes Capital One, Citi, Chime, SoFi, Lili, Green Dot, Robinhood, Dave, Gusto, Poshmark, Uber, DraftKings, PrizePicks, and the State of California.
- **Growth Signals**: 
    - Achieved **FedRAMP Authorization** in April 2025, a significant milestone for selling to U.S. federal government agencies.
    - Acquired **Effectiv** to expand into payment risk management and credit underwriting.
    - Customer base includes 18 of the top 20 banks and 500+ fintechs.
    - Over 130 public sector organizations as customers.
    - Listed 100 open positions across the company.

## Competitive Advantages
- **Vertically Integrated Platform**: Socure claims to be the industry’s only fully vertically integrated identity and risk platform, which it says delivers unparalleled auto-approval and fraud capture rates.
- **Massive Data Graph**: Its identity graph of hundreds of billions of records and 40 billion historical outcomes provides a deep data moat that is difficult for competitors to replicate.
- **Breadth of Use Cases**: The platform supports virtually any industry and use case, from workforce verification to prediction markets, making it a versatile partner.
- **Government Authorization**: FedRAMP authorization gives it a unique and defensible position in the public sector market.

## Strategic Focus
- **Government Expansion**: With the recent FedRAMP authorization, a major focus is expanding into federal and state government programs.
- **Platform Expansion**: Integrating the Effectiv acquisition to offer a more comprehensive suite covering identity, payments, and credit risk.
- **AI Innovation**: Continuing to leverage AI on "offense" to keep pace with the fast-moving AI threat landscape (deepfakes, synthetic identity fraud).

## Why Work Here
- **Remote-First Culture**: Socure is a remote-first company with talent hubs in San Francisco, Seattle, New York, Washington DC, Miami, London, Chennai, Bangalore, and Hyderabad. Employees have flexibility and autonomy.
- **High-Impact Work**: The company tackles hard problems in digital identity and fraud, which are central to trust in the digital world. The culture emphasizes high performance and purpose.
- **Benefits**: 
    - Market-competitive base salary and performance bonuses.
    - Equity for all full-time employees.
    - Comprehensive medical, dental, and vision insurance.
    - Mental health support.
    - 401(k) with company match.
    - Flexible PTO and generous paid parental leave.
    - Professional development stipend.
    - Work-from-home stipend and Deskpass access for coworking.
    - Hackathons to fuel innovation.
- **Growth & Development**: Internal mobility and career pathing opportunities, access to the latest technology.
- **Team Size**: Approximately 386 total employees (per Built In), with 100 open positions signaling strong growth.

## Sources
1. [socure.com](https://www.socure.com/)
2. [socure.com](https://www.socure.com/company/careers)
3. [socure.com](https://www.socure.com/company)
4. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/socure?source_page=%2Fcompany%2Fcareers)
5. [builtin.com](https://builtin.com/company/socure)

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