---
title: 'Technical Support Engineer at Starburst'
canonical: 'https://feeny.ai/job/technical-support-engineer-starburst-united-states-e49sf4nznx9k'
type: 'job'
last_seen: '2026-11-10'
---

# Technical Support Engineer at Starburst

- **Company:** Starburst
- **Location:** United States
- **Compensation:** $120k–$160k
- **Work type:** remote
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-10
- **Apply:** https://job-boards.greenhouse.io/starburst/jobs/5470188008

## Job description

## About Starburst

Starburst delivers enterprise intelligence at scale by giving organizations secure, governed access to all their data, wherever it lives. Built for distributed data environments, Starburst helps enterprises power AI and analytics without the cost and complexity of traditional data consolidation. With open standards including Trino and Apache Iceberg, Starburst enables trusted access to complete enterprise context while helping organizations avoid vendor lock-in. Leading global enterprises trust Starburst to fuel AI, analytics, and enterprise intelligence. Learn more at [starburst.ai](http://starburst.ai).

Job Summary

The Technical Support Engineer (TSE) acts as a Starburst SME for a book of Majors and Strategic accounts. The TSE is responsible for answering all technical questions within both standard and custom deployment environments and assisting with supported LTS upgrades. The TSE is also responsible for peer training and development, personal continued education, and contributing to our reference documentation. They will coordinate closely with Support leadership, Engineering, Product and Accounts teams to ensure our customers receive a value driven enterprise experience.

## Responsibilities

Technical Support:

- Provide support for standard and custom deployments
- Answer break/fix and non-break/fix technical questions through SFDC ticketing system
- Efficiently reproduce reported issues by leveraging tools (minikube, minitrino, docker-compose, etc.), identify root causes, and provide solutions
- Open SEP and Galaxy bug reports in Jira and feature requests in Aha!

LTS Upgrades:

- Provide upgrade support upon customer request
- Customer must be on a supported LTS version at the time of request
- TSE must communicate unsupported LTS requests to the Account team as these require PS services

Monthly Technical check-insConduct regularly scheduled technical check-ins with each BU

- Discuss open support tickets, provide updates on product bugs and provide best practice recommendations based on your observations and ticket trends
- Responsible for ensuring customer environments are on supported LTS versions

Knowledge Sharing/Technical Enablement: Knowledge exchange and continued technical enablement are crucial for the development of our team and the customer experience. It's essential that we keep our product expertise and documentation current and that all team members have access to information.

-

- Contribute to our reference documentation
- Lead peer training
- Consultant to our content teams
- Own your personal technical education journey

Project Involvement

- Contribute to or drive components of departmental and cross functional initiatives

Partner with Leadership

- Identify areas of opportunity with potential solutions for inefficiencies or obstacles within the team and cross-functionally
- Provide feedback to your manager on continued ed. opportunities, project ideas, etc.

## Requirements

- 5+ years of support experience
- 3+ years of Big Data, Docker, Kubernetes and cloud technologies experience
- Ability to Travel: This role will require 25% in-person travel for purposes including but not limited to new hire onboarding, team and department offsites, customer engagements, and other company events. Actual travel expectations may vary by role and business needs.

## Skills

- Big Data (Hadoop, Data Lakes, Spark)
- Docker and Kubernetes
- Cloud technologies (AWS, Azure, GCP)
- Security - Authentication (LDAP, OAuth2.0) and Authorization technologies
- SSL/TLS
- Linux Skills
- DBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash

Location: PST Starburst is dedicated to maintaining fair and equitable compensation practices. The salary range provided for this role reflects the minimum and maximum targets for candidates across all U.S. locations and could be inclusive of variable compensation, such as commission or bonus. All employees receive equity packages (ISOs) and have access to a comprehensive benefits offering. Actual compensation packages are determined based on relevant skills, experience, education and training, and specific work location. For more information, connect with the recruiting team or Hiring Manager during the process as they can provide more detailed information about the salary range.

Pay Range $120,000—$160,000 USD

Build your career at Starburst

All-Stars have the opportunity and freedom to realize their true potential. By building alongside top talent, we’re empowered to take ownership of our careers and drive meaningful change. Anchored in industry-proven technology and unprecedented success, All-Stars are taking on the challenge everyday to disrupt our industry –  and the future.

Our global workforce is supported by a competitive Total Rewards program that reflects our commitment to a rewarding and supportive work environment. This includes a variety of benefits like competitive pay, attractive stock grants, flexible paid time off, and more.

We are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional All-Star experience. We believe that diversity of thought, perspective, background and experience will enable us to own what we do, drive our success and empower our All-Stars to show up authentically.

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

## About Starburst

## Company Overview
- **One-liner**: Starburst provides an enterprise data platform built on Trino that enables federated analytics, data lakehouse capabilities, and governed access to data across clouds, warehouses, and SaaS sources without requiring data movement.
- **Entity Type**: Private (venture-backed, specific funding round not disclosed in available sources)
- **Headquarters**: Boston, Massachusetts, USA (with major offices in San Francisco, London, Warsaw, and Tel Aviv)
- **Founded**: 2017
- **Founders**: Justin Borgman, Martin Traverso, Kamil Bajda-Pawlikowski (co-creators of the Trino open-source query engine)

## Core Business
- **Primary industry**: Enterprise data analytics, data infrastructure, and lakehouse platforms
- **Target customers**: B2B, Fortune 500 enterprises, mid-market organizations, and startups across 60+ countries
- **Mission**: To free our customers from the tyranny of data lock-in by providing a flexible, open data stack that unifies distributed data without costly migrations.

## Products & Services
- **[Starburst Galaxy](https://www.starburst.io/)**: Fully managed, usage-based SaaS version of the Starburst platform. Enables federated query across 50+ connectors (Amazon S3, Snowflake, BigQuery, Databricks, PostgreSQL, etc.), built-in governance, workload isolation, and AI/BI integration (including natural language queries via AIDA and MCP endpoints).
- **[Starburst Enterprise](https://www.starburst.io/)**: Self-hosted, enterprise-grade deployment on-premises or in hybrid/multi-cloud environments. Includes all Galaxy features plus advanced security controls and support for Apache Iceberg optimization (“Icehouse”).
- **Data Products**: Governed, reusable data assets that package data with business context, ownership, access policies, and quality expectations for both human analysts and AI agents.

## Market Standing
- **Valuation/Market Cap**: Not publicly available in provided sources
- **Key Metric**: Trusted by more than 250 leading organizations across 60+ countries ([starburst.io](https://www.starburst.io/about/))
- **Notable Investors/Partners**: Not disclosed in available search results; the company has previously announced funding from investors including Andreessen Horowitz, Index Ventures, and others (not cited in provided sources)
- **Growth Signals**: Active hiring for 23 open roles across engineering, product, sales, and support; offices in five major tech hubs; expanding AI capabilities with AIDA (AI-driven data assistant) and MCP query endpoints for agentic workflows; incremental adoption of open formats (Iceberg) without replatforming

## Competitive Advantages
- **Open-source foundation**: Built on Trino (formerly PrestoDB), the leading open-source SQL query engine, avoiding vendor lock-in.
- **Federated architecture**: Query data in place across multiple systems without moving or copying data, reducing costs and complexity.
- **Iceberg optimization**: Native support for Apache Iceberg with workload isolation and performance tuning (“Icehouse”), enabling modern lakehouse patterns.
- **Unified governance**: Enforce security, access controls, and business context (definitions, policies) across all data and queries, including those made by AI agents.
- **Scalable performance**: 7.3x cost savings, 3.2x faster analytics, and 50+ connectors cited on the homepage ([starburst.io](https://www.starburst.io/))

## Strategic Focus
- **AI integration**: Enabling governed, trusted data access for AI agents (e.g., via MCP query endpoints); developing natural-language query capabilities (AIDA).
- **Open lakehouse adoption**: Helping enterprises migrate incrementally to open table formats (Iceberg) without full replatforming.
- **Context layer**: Organizing business definitions, metadata, and data products as code so every team and AI system works from the same trusted context.
- **Global expansion**: Building out teams in India (new Engineering Site Lead role) and strengthening presence in EMEA and LATAM.

## Why Work Here
- **Remote-first culture**: “Working remotely, but more connected than ever” with flexible remote work opportunities; offices in Boston, San Francisco, London, Warsaw, and Tel Aviv for those who prefer in-person collaboration ([starburst.io/careers/](https://www.starburst.io/careers/)).
- **Comprehensive benefits**: Equity ownership, competitive compensation, comprehensive health insurance, flexible PTO, paid parental leave, life insurance, disability coverage, employee assistance programs ([starburst.io/careers/](https://www.starburst.io/careers/)).
- **Diverse and inclusive**: Commitment to building a diverse, equitable, and inclusive workplace; annually published diversity data (e.g., female representation) ([starburst.io/careers/](https://www.starburst.io/careers/)).
- **Engineering culture**: Opportunity to work on Trino, a widely adopted open-source project; roles span Trino engine development, benchmark infrastructure, access control, connectors, and AI/ML products; strong emphasis on innovation and impact ([greenhouse.io](https://job-boards.greenhouse.io/starburst)).
- **Growth opportunity**: 23 active openings across multiple departments, including senior engineering management in India and Poland, product management, enterprise sales, and professional services.

## Sources
1. [starburst.io](https://www.starburst.io/)
2. [starburst.io/about/](https://www.starburst.io/about/)
3. [starburst.io/careers/](https://www.starburst.io/careers/)
4. [job-boards.greenhouse.io/starburst](https://job-boards.greenhouse.io/starburst)
5. [starburst.io/careers/open-roles/](https://www.starburst.io/careers/open-roles/)

## Other roles at Starburst

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- [Technical Recruiter](https://feeny.ai/job/technical-recruiter-starburst-boston-a9tt01jw7n2f) — Boston, MA
- [Senior Marketing Specialist](https://feeny.ai/job/senior-marketing-specialist-starburst-united-states-av6a5sv1tb80) — United States
- [Director, Corporate Accounting](https://feeny.ai/job/director-corporate-accounting-starburst-canada-k58qd13z417v) — Canada
- [Sr Project Manager](https://feeny.ai/job/sr-project-manager-starburst-united-states-dscxse5a2m1c) — United States
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- [Commercial Account Executive](https://feeny.ai/job/commercial-account-executive-starburst-boston-kxr9y1yr15gc) — Boston, MA
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