---
title: 'Technical Support Engineer at Tanium'
canonical: 'https://feeny.ai/job/technical-support-engineer-tanium-krakow-v89ecc74j8sa'
type: 'job'
last_seen: '2026-10-29'
---

# Technical Support Engineer at Tanium

- **Company:** Tanium
- **Location:** Krakow, Poland
- **Work type:** hybrid
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-10-29
- **Apply:** https://job-boards.greenhouse.io/tanium/jobs/8301337

## Job description

This position's designated to the afternoon shift running between 15:00 and 23:00 local time. Please note that we're following hybrid schedule which currently requires employees to work in the Krakow Office (Fabryczna Street) a minimum of three days per week,

The Basics:

At Tanium, our Technical Support Engineer (TSE) fulfills a necessary role in our organization to serve our customers by resolving technical issues, educating customers, helping them in difficult situations and contributing to overall Solution quality. With a primary focus on customer satisfaction, Technical Support Engineers work both reactively and proactively to improve the overall experience of our customers when using Tanium. This role will report to a Global Support Manager.

As a Technical Support Engineer, you’ll have continuous opportunities to apply your best technical and troubleshooting skills while building new ones, especially those centered around Tanium and artificial intelligence infused tools.

What You’ll Do:

Assist customers by:

- Triaging inbound support cases
- Solving customer support cases
- Collaborating with other Support Engineers to assist with their assigned cases
- Sharing knowledge (education)

Improve customer experience by:

- Documenting best practices (creating Knowledge Base)
- Tracking activity, documenting root cause, and reporting
- Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area
- Testing Tanium and providing feedback and enhancement suggestions to the Engineering teams to positively impact Product evolution

We’re Looking For:

Education

- Associates degree or equivalent experience required
- BS degree in Computer Science, MIS, or similar experience a plus

## Experience and Skills

Must Haves:

- 3+ years into their career field with solid technical skills in one or more areas of IT administration, operating systems, endpoint management, networking, security, IT operations, scripting, and/or programming.
- Ability to master new concepts and technologies
- Problem solving & troubleshooting; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others.
- Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; able to participate in projects and follow technical support procedures only requiring help on more complex initiatives or issues.
- Team player; experienced sharing responsibilities with others and working towards common goal
- Integrity; always focused on doing the right thing; being a role model for others
- Good command of English language in speaking and writing

Good to Have:

- Prior experience supporting customers
- Previous exposure to Tanium
- Familiarity with AI tools

## About Tanium

Tanium is the Autonomous IT company. As Al accelerates both innovation and risk, Tanium Atlas, the company's autonomous operating system, puts the full depth of the Tanium Autonomous IT Platform behind every IT and security operator - human and agentic. Tanium provides the real-time intelligence, agentic decision-making, and autonomous execution operators needed to detect, decide, and remediate at machine speed across their endpoint estate.

The company is recognized as a Leader in the inaugural 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools, as a Leader in the IDC MarketScape: Worldwide Client Endpoint Management Software for Windows Device Management 2025-2026 Vendor Assessment, and as a Leader in The Forrester Wave™. Endpoint Management Platforms, Q2 2026.

To learn how Tanium delivers Autonomous IT for unstoppable business, visit [www.tanium.com](http://www.tanium.com/) and follow us on [LinkedIn](https://www.linkedin.com/company/tanium) and [X](https://twitter.com/Tanium).

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.

Taking care of our team members

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most. Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact accommodations@tanium.com. For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster.

Please be aware of job offers coming from people claiming to be Tanium employees. Tanium employees will only use @tanium.com email addresses to communicate with you, will have video interviews with you, and will never ask you for money.

[This link](https://www.cigna.com/legal/compliance/machine-readable-files) leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

For more information on how Tanium processes your personal data, please see our [Privacy Policy](https://www.tanium.com/privacy-policy/).

## About Tanium

## Company Overview
- **One-liner**: Tanium provides an autonomous endpoint management platform that enables IT and security teams to identify, manage, and execute changes in real time across large-scale, complex IT environments.
- **Entity Type**: Private (Series unknown; last known valuation $9B)
- **Headquarters**: Emeryville, California, USA
- **Founded**: 2007
- **Founders**: Orion Hindawi (Executive Chairman) and David Hindawi (Chairman Emeritus)

## Core Business
- **Primary Industry**: Cybersecurity & IT Operations (Endpoint Management)
- **Target Customers**: B2B, Enterprise (Fortune 100, U.S. Federal Government, large regulated industries)
- **Mission/Purpose**: To deliver “The Power of Certainty” by providing real-time visibility and control over all endpoints, enabling organizations to operate securely and efficiently.

## Products & Services
- **Tanium Autonomous Endpoint Management (AEM)**: An integrated SaaS platform that combines real-time asset discovery, endpoint management, vulnerability management, risk & compliance, threat hunting/incident response, and digital employee experience. Built on Tanium’s patented real-time platform, leverages AI-driven automation to execute changes safely at scale.
- **Tanium Core**: The common platform providing real-time asset discovery, autonomous foundations, and zero-day risk identification/remediation.
- **Tanium Endpoint Management**: OS patching, software management, device provisioning, and policy management.
- **Tanium Risk & Compliance**: Vulnerability assessment, prioritization, remediation, compliance tracking, and sensitive data monitoring.
- **Tanium Incident Response**: Threat hunting, incident investigation/response/recovery, and lateral movement risk identification.

## Market Standing
- **Valuation**: $9B (as of 2025, per corporate fact sheet)
- **Key Metric**: $700M+ Annual Recurring Revenue (ARR)
- **Notable Investors/Partners**: Microsoft (ISV Innovation Partner of the Year 2024), ServiceNow (deep integration with CMDB and workflows). No recent funding round disclosed; prior investors include Andreessen Horowitz, TPG Growth, and others (not detailed in provided materials).
- **Growth Signals**: 1,900+ employees, 17 offices across 15 countries, 36 million endpoints managed globally, 40% of Fortune 100 as customers, all six branches of the U.S. Military. Forbes Cloud 100 Top 25 (9th consecutive year), CRN Security 100 and AI 100 (2025).

## Competitive Advantages
- **Real-time, single-agent architecture**: Patented platform provides immediate visibility and control over all endpoints without relying on periodic scans.
- **Massive scale and proven reliability**: Manages 36M endpoints for some of the largest, most security-sensitive organizations (e.g., DoD, top banks, retailers).
- **AI-native automation**: Tanium AEM uses AI to automate change execution safely, reducing manual overhead and human error.
- **Deep ecosystem integrations**: Seamless with ServiceNow and Microsoft security/infrastructure stacks, maximizing existing investments.

## Strategic Focus
- **AI-driven operational autonomy**: Continuing to build out autonomous endpoint management capabilities to reduce complexity and cost.
- **Expansion of partner ecosystem**: Deepening integrations with major platforms (ServiceNow, Microsoft) and expanding channel reach globally.
- **Federal and regulated market penetration**: Already dominant in U.S. military and top banks; likely expanding into other regulated verticals.
- **Digital employee experience (DEX)**: Adding capabilities to monitor and improve end-user experience proactively.

## Why Work Here
- **Culture**: Certified Great Place to Work (2024) in US, Canada, France, Japan, UK. Core values: “We do the right thing,” “We are unstoppable,” “We win as a team.”
- **Work Policy**: Hybrid model for most roles, with primary hubs in Addison (TX), Bellevue (WA), Durham (NC), Emeryville (CA), and Reston (VA). Some remote positions available for sales and engineering roles.
- **Notable Perks**: Part of a high-growth, well-funded private company with significant ARR; opportunity to work on cutting-edge AI and endpoint security tech; direct impact on some of the world’s largest IT environments.
- **Engineering Culture**: Emphasis on real-time systems, AI, and security engineering; roles like Corporate AI Engineer and AI Adoption & Enablement Lead suggest active internal AI transformation.

## Sources
1. [Tanium Corporate Fact Sheet (PDF)](https://site.tanium.com/rs/790-QFJ-925/images/Tanium_Fact_Sheet-2025-EN.pdf)
2. [Tanium Careers Page](https://www.tanium.com/careers/)
3. [Tanium About Page](https://www.tanium.com/about/)
4. [Tanium Main Website](https://www.tanium.com/)
5. [Greenhouse Jobs at Tanium](https://job-boards.greenhouse.io/tanium/jobs/7800332)

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