---
title: 'Technical Support Engineer at thatgamecompany'
canonical: 'https://feeny.ai/job/technical-support-engineer-thatgamecompany-shanghai-1p0paww66pn3'
type: 'job'
last_seen: '2026-11-02'
---

# Technical Support Engineer at thatgamecompany

- **Company:** thatgamecompany
- **Location:** Shanghai, China
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-06-10
- **Last confirmed live:** 2026-11-02
- **Apply:** https://jobs.ashbyhq.com/thatgamecompany/c300c425-b0d4-4a05-80d4-ec17e3434f92/application

**Skills:** Python, C#, Shell scripting, TCP/IP, DNS, DHCP, VLANs, Server administration, macOS, Windows, Mobile device troubleshooting, Log analysis, Error report analysis, Crash dump analysis, English documentation comprehension, Okta, Google Workspace, Jamf Pro, Microsoft Intune, Git

> Provide advanced technical support and IT operations for internal teams and players. Troubleshoot complex issues, manage network configurations, and deploy updates using MDM tools. Collaborate with cross-functional teams to resolve critical incidents and automate workflows.

## Job description

On any given day at our game studio, you might:

- Provide advanced technical support for internal teams, external players, or partners, ensuring smooth operations and high-quality experiences.
- Collaborate with cross-functional teams (e.g., developers, QA, DevOps) to escalate and resolve critical issues using tools like Jira.
- Assist in deploying updates, patches, or hotfixes via MDM tools like Jamf Pro and Microsoft Intune.
- Troubleshoot and maintain network configurations, including switches, access points, and VLAN setups.
- Diagnose and resolve complex technical issues related to game development tools, build systems, live operations, or player experiences.
- Act as the primary point of contact during critical incidents, coordinating with teams to ensure quick resolution and post-incident improvements.
- Develop scripts or tools to automate repetitive tasks and improve troubleshooting, monitoring, or diagnostics.

We expect you to:

- Have a passion for games and a deep understanding of the technical challenges faced by players and developers.
- Thrive in a fast-paced environment and enjoy solving complex problems with innovative solutions, such as the AI toolchain.
- Create common goods and build gamification in the office environment, onboarding pipeline, and other areas.

Required Skills

- 3 years or more of experience in technical support, IT operations, or a related field in a production environment.
- Strong troubleshooting skills using scripting languages (e.g., Python, C#, or shell scripting).
- Solid understanding of networking concepts (e.g., TCP/IP, DNS, DHCP, VLANs) and server administration.
- Proficiency in various platforms/devices such as macOS, Windows, and mobile device troubleshooting, including enterprise applications.
- Experience with network devices (switches, routers, access points) and basic networking configurations.
- Ability to analyze logs, error reports, and crash dumps to identify root causes of issues.
- Familiarity with the AI application ecosystem.
- Exceptional communication and interpersonal skills for liaising with cross-functional teams and end users.
- Capable of understanding English documentation. Fluent in written English for technical communications in chat tools. Able to speak English for daily life.

## Preferred Skills ：

Any of the following would be highly preferred, but most of all, we value engineers who are eager to learn new ways to deliver value to players and teams:

- Fluent in spoken English for professional communications.
- Knowledge of enterprise tools like Okta and Google Workspace for user account management.
- Experience with MDM tools like Jamf Pro and Microsoft Intune.
- Experience with version control systems like Git or Perforce.
- Familiarity with cloud platforms (AWS, Azure, or GCP) and DevOps tools (Docker, Jenkins, Kubernetes).
- Proactive in identifying repetitive tasks and collaborating with engineering teams to automate workflows.
- Experience in monitoring and mitigating cybersecurity risks, such as unauthorized access or data breaches.
- Familiarity with game engines such as Unity and Unreal. If you're passionate about games, enjoy working in a collaborative environment, and are eager to tackle technical challenges head-on, we'd love to hear from you!

## About thatgamecompany

## Company Overview
- **One-liner**: thatgamecompany is an independent game studio dedicated to creating timeless, emotionally resonant interactive entertainment that inspires human connection worldwide.
- **Entity Type**: Private (Privately Held; last reported funding round in 2022 with $160M investment)
- **Headquarters**: Santa Monica, California, United States
- **Founded**: 2006 (founded on May 15, 2006)
- **Founders**: Jenova Chen, Kellee Santiago

## Core Business
- **Primary industry/industries**: Video games / Interactive entertainment
- **Target customers**: B2C – broad audience of all ages and backgrounds; mobile, console, and PC gamers
- **Mission or purpose statement**: “Create timeless entertainment that makes positive change to the human psyche worldwide.”

## Products & Services
- **[flOw (2007)](https://thatgamecompany.com/our-history/)**: A downloadable game originally a Flash title, remade for PlayStation Network with enhanced visuals and multiplayer. Focuses on intuitive, meditative gameplay.
- **[Flower (2009)](https://thatgamecompany.com/our-history/)**: A PS3 title where the player controls the wind to guide petals through landscapes. Evokes emotions of tranquility and wonder. Inducted into the Smithsonian’s permanent collection.
- **[Journey (2012)](https://thatgamecompany.com/our-history/)**: Award-winning PS3 game about a pilgrim crossing a desert towards a mountain. Known for its anonymous multiplayer cooperation and emotional storytelling.
- **[Sky: Children of the Light (2019)](https://thatgamecompany.com/our-history/)**: Free-to-play mobile/console/PC game (spiritual successor to Journey). Players explore magical realms, fly using capes, and meet other players. Available on iOS, Android, Nintendo Switch, PS4, and Windows. Reached 100 million installations by May 2021. Chosen as Apple’s iPhone Game of the Year 2019.
- **Upcoming fifth game (in development)**: Described by founder Jenova Chen as “like a theme park” and “the most ambitious game I have built.”

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Annual Revenue – $17.8M (estimated 2025 data); Total Funding – $36.1M per LinkedIn (prior rounds) **plus** a $160M investment announced in March 2022 (with Pixar co-founder Edwin Catmull as advisor). (Sources conflict slightly; the $160M appears to be a later, larger round not reflected in the LinkedIn summary)
- **Notable Investors/Partners**: Benchmark (led Series A), Capital Today (led Series B), Edwin Catmull (advisor, former Pixar co-founder). Past partners include Sony Computer Entertainment (initial contract for three PlayStation Network games).
- **Growth Signals**: Headcount grew 16% YoY to ~198 employees; operates across 15 countries; Sky continues to expand platforms (Windows early access April 2024); active job postings: 24 (yearly trend +4.3%). Announced a new game jam (“thatgamejam”) in June 2025 focused on creativity and emotion.

## Competitive Advantages
- **Unique emotional design philosophy**: Games are designed by first mapping out desired player emotions rather than mechanics, creating experiences rarely found in mainstream gaming.
- **Artistic credibility and legacy**: flOw, Flower, and Journey are critically acclaimed and exhibited in museums like the Smithsonian. The studio is recognized as a pioneer of art games.
- **Broad accessibility**: Games are intuitive, controller-friendly, and designed to be enjoyed by people of all ages and cultures.
- **Long-term relationship with a passionate community**: Sky has a dedicated player base with millions of installations, supported by live operations and regular content updates.
- **Creative autonomy**: The company prioritizes innovation over blockbuster financial pressure, enabling risk-taking on emotionally rich projects.

## Strategic Focus
- **Expanding Sky: Children of the Light** – continued platform releases, live content, and regional brand growth (e.g., dedicated brand managers for Indonesia, China).
- **Developing the next-generation title** – described as “the most ambitious” yet, with a theme-park-like scale.
- **Deepening AI and machine learning capabilities** – open positions for Senior Machine Learning Engineer and Full-stack Engineer (AI application focused) indicate investment in AI-driven gameplay or operations.
- **Fostering internal creativity** – initiatives like thatgamejam encourage experimentation across the studio.
- **Strengthening global presence** – operating in 15 countries with localized teams for publishing, support, and marketing.

## Why Work Here
- **Culture**: The studio describes itself as “compassionate, creative” and values “integrity and personal growth within an environment of intense collaboration and experimentation.” Employee rating on LinkedIn: 4.2/5.0 (11 reviews), with Culture score 4.3, Work-Life 4.2, Compensation 4.2, Career 4.1.
- **Remote/Hybrid/Office Policy**: Not explicitly stated in provided sources, but headquarters in Santa Monica, California is a physical studio. The company previously planned a second studio in SF Bay Area (cancelled due to COVID) and now operates distributed across 15 countries, suggesting flexible/remote options are possible.
- **Notable Perks & Engineering Culture**: Emphasis on “making magic” and pushing artistic boundaries; tech stack includes Kubernetes, Docker, Prometheus, Protobuf, Tableau, microservices, and GitHub. Employees come from top entertainment/tech companies (Pixar, Blizzard, Riot Games, Amazon, Unity, etc.), indicating a high-caliber peer group.
- **Growth Opportunity**: With 24 active job postings (including Engineering, AI, Art, Marketing, Data) and a yearly hiring trend +4.3%, the studio is expanding. Roles such as Senior Data Analyst, Senior Machine Learning Engineer, and 3D Environment Artist signal opportunities to work on flagship products.
- **Mission-driven work**: Opportunity to contribute to games that aim to make a positive impact on players’ lives and expand the emotional range of the medium.

## Sources
1. [thatgamecompany.com – Official Site, About, Careers, News](https://thatgamecompany.com/)
2. [thatgamecompany Careers Page](https://thatgamecompany.com/careers/)
3. [LinkedIn Company Profile for thatgamecompany](https://www.linkedin.com/company/thatgamecompany)
4. [Wikipedia – thatgamecompany](https://en.wikipedia.org/wiki/ThatGameCompany)
5. [thatgamecompany – Our History](https://thatgamecompany.com/our-history/)

## Other roles at thatgamecompany

- [Project Manager, Creative Services (Contract)](https://feeny.ai/job/project-manager-creative-services-contract-thatgamecompany-united-states-tqfbbstq3rcm) — United States
- [Senior Engine Programmer](https://feeny.ai/job/senior-engine-programmer-thatgamecompany-united-states-bthpk0sccwmr) — United States
- [IT Support Specialist](https://feeny.ai/job/it-support-specialist-thatgamecompany-los-angeles-s9mfzmmxp6a9) — Los Angeles, CA
- [Staff Systems Software Engineer](https://feeny.ai/job/staff-systems-software-engineer-thatgamecompany-united-states-2xspsxd4nkfa) — United States
- [Game Engine Engineer](https://feeny.ai/job/game-engine-engineer-thatgamecompany-shanghai-b7ge525n3wyc) — Shanghai, China
- [3D Character Artist (Mid-Senior)](https://feeny.ai/job/3d-character-artist-mid-senior-thatgamecompany-united-states-hnr65zscpf8x) — United States
- [Build Engineer](https://feeny.ai/job/build-engineer-thatgamecompany-united-states-188c9cwh2mnb) — United States
- [Technical Game Designer](https://feeny.ai/job/technical-game-designer-thatgamecompany-shanghai-gm4tx8xkhkr4) — Shanghai, China
- [UGC & Creator Community Specialist](https://feeny.ai/job/ugc-creator-community-specialist-thatgamecompany-shanghai-sfsxkhkb70sp) — Shanghai, China
- [IP & Experiential Marketing Manager](https://feeny.ai/job/ip-experiential-marketing-manager-thatgamecompany-shanghai-sqyjzh1vnj0e) — Shanghai, China