--- title: 'Technical Support Engineer at YugabyteDB' canonical: 'https://feeny.ai/job/technical-support-engineer-yugabytedb-remote-mkv23bh7djb7' type: 'job' last_seen: '2026-09-13' --- # Technical Support Engineer at YugabyteDB - **Company:** YugabyteDB - **Location:** Remote - **Work type:** remote - **Posted:** 2026-05-22 - **Last confirmed live:** 2026-09-13 - **Apply:** https://job-boards.greenhouse.io/yugabyte/jobs/4683728006 ## Job description Yugabyte is the company behind YugabyteDB, the AI-ready, multi-modal, distributed PostgreSQL database for cloud-native apps. Trusted by industry leaders including Shopify, Paramount+, GM, Kroger, Fiserv, and NPCI, YugabyteDB has been deployed in over 100 countries and powers more than 5 million clusters worldwide. Together, our hard-working team of experts and our industry-leading technology are uniquely positioned to meet the demands of modern workloads: geo-distributed, ultra-resilient, and built to scale without limits. Our Yugabeings (distributed, like our database) span 12+ countries and multiple time zones, sharing expertise from diverse backgrounds and industries. Technical Support Engineer Remote (Americas) At Yugabyte, we are on a mission to become the default transactional database for enterprises building cloud-native applications. YugabyteDB is our PostgreSQL-compatible distributed SQL database — resilient, scalable, and built to run anywhere. We're not just building software; we're watching major enterprises throw out Oracle and build something better, and the people who help them get there are the ones sitting in this team. ## About This Role We're looking for someone who gets genuinely excited when a customer's database is on fire, because they are eager to dive in and help. This isn't a "ticket-monkey" role. You won't be copy-pasting canned responses into a queue. You'll be working live cases — distributed systems behaving unexpectedly, replication lag climbing, certificates expiring in production — alongside a global team that actually cares about getting to the root of things. You'll learn YugabyteDB, cloud infrastructure, and distributed systems the way everyone learns them best: by necessity, with great people around you. ## What You'll Do - Triage and own technical support tickets from enterprise customers, collaborating with a global team across time zones - Investigate incidents methodically — reading logs, running queries, tracing replication issues — and surface the root cause, not just the fix - Write clear internal notes and handover documentation so the next engineer can pick up exactly where you left off (this is not optional; notes are the job) - Attempt repros of customer issues and document the steps for others to replicate - Escalate to engineering when warranted, with enough evidence that they can act immediately - Contribute to the team's shared knowledge base and improve how we handle problems we've seen before - Be the calm, professional voice a customer hears when their weekend just got complicated ## What We're Looking For You are the right person if: - You jump in. When something unfamiliar comes across the queue and no one's claimed it, your instinct is to click it and start reading, not to wait. - You embrace not knowing the answer yet, and you see that as the start of something, not a reason to hold back. - You aren't afraid to reach out for help when you're stuck. You know it's a sign that you are learning. And when others are stuck, you are happy to help them - You have a technical background in any discipline — software, systems, automotive, aerospace, networking, electronics, whatever. If you have solved real problems under real pressure with tools and documentation, that counts. - You have familiarity with Linux tools -- you have used the tools find and grep to navigate a filesystem - Note taking is how you gain context. You write down what you found, what you tried, and what you plan to do next, every time. It builds confidence for both you and the customer You may also have: - Experience with any relational database — even if it's just writing queries - Experience on a support team for a large software product ## Why This Team Our support engineers don't just resolve tickets — we are incident commanders. We run incident channels, hold calls with customer teams and stakeholders, write CEs (customer escalations) that go directly to our database engineering team, and sometimes catch product bugs before engineering does. Our support engineers: - Are curious, what others view as problems, we view as opportunities to learn something new - Work with highly technical issues that require precise mitigation - Dig into source code themselves when they need to understand why a validation is failing - Know that some issues need overnight support, so we prepare the offshore teams appropriately That's the culture you'd be joining. People who take ownership, communicate clearly, and stay curious. Schedule and Compensation - Shift: Monday-Friday - Location: Remote, Americas (Preference for Central Time) - Compensation: Competitive, commensurate with experience Pay Range: $90,000 – $120,000 USD annually, depending on skills and experience. ## #LI-REMOTE This position is based in the U.S. Candidates must have authorization to work in the United States. Sponsorship may be considered only under specific circumstances aligned with current regulatory requirements. We feel strongly about equal pay for equal work, and transparency in compensation is one way to help achieve that. The cash compensation for this role is market competitive, with a range of USD 90,000-USD 120,000, inclusive of variable/incentive for some roles. As well as equity (when applicable), and benefits including health plans, retirement plans, and unlimited paid time off (PTO). The pay range for this position is a general guideline only and not a guarantee of compensation or salary. The actual pay will vary based on factors including experience, qualifications, and skill level. Equal Employment Opportunity Statement: As an equal opportunity employer, Yugabyte is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. To review Yugabyte's Privacy Policy please visit [Yugabyte Privacy Notice](https://www.yugabyte.com/privacy-policy/#:~:text=Communicate%20with%20Customers%3A%20We%20use,up%20to%20date%20with%20what%27s). ## About YugabyteDB ## Company Overview - **One-liner**: YugabyteDB is an AI-ready, high-performance, distributed PostgreSQL-compatible database for cloud-native, mission-critical transactional applications. - **Entity Type**: Private (Series C) - **Headquarters**: Sunnyvale, California, USA - **Founded**: 2016 - **Founders**: Kannan Muthukkaruppan, Karthik Ranganathan, and Mikhail Bautin (former Facebook engineers) ## Core Business - **Primary industry**: Database / Infrastructure Software - **Target customers**: B2B, Enterprise, and SMB; organizations running cloud-native, transactional, and global-scale applications (Fortune 100 companies, leading retailers, auto manufacturers, fintech, and financial services firms). - **Mission or purpose**: To provide a data platform that is infinite, everlasting, and adds value—empowering organizations to realize the full potential of a cloud-native world with a modern distributed database. ## Products & Services - **[YugabyteDB (Open Source)]**: A fully open-source (Apache 2.0), distributed SQL RDBMS that is PostgreSQL-compatible. It offers high availability, disaster recovery, seamless scalability, and advanced vector indexing for GenAI and RAG applications. Designed for cloud-native apps, it supports Kubernetes, microservices, and multi-cloud deployments. - **[YugabyteDB Aeon]**: A fully managed Database-as-a-Service (DBaaS) platform introduced in 2021, available on public clouds (AWS, Azure, GCP). It enhances data infrastructure flexibility and reduces operational overhead. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: Total Funding — Over $280 million raised. - **Notable Investors/Partners**: Lightspeed Venture Partners, Sapphire Ventures, Dell Technologies Capital, Alkeon Capital, Meritech Capital, 8VC, Wipro Ventures, and Wells Fargo Strategic Capital. Advisors include Scott McNealy (co-founder of Sun Microsystems). - **Growth Signals**: Over 1 million transactions per second processed; more than 10,000 GitHub stars; deployed in 100+ countries; trusted by Fortune 100 companies; strong community of 11,000+ members; expanding globally with offices in Sunnyvale, Bangalore, Pune, Singapore, and Tokyo. ## Competitive Advantages - **PostgreSQL Compatibility**: Offers a drop-in replacement for PostgreSQL with built-in distributed capabilities, allowing developers to use familiar tools and extensions. - **Open Source Core**: Fully open-source (Apache 2.0) with no proprietary licensing, fostering a strong community and developer trust. - **Cloud-Native & Multi-Model**: Combines a high-performance document store, auto-sharding, per-shard distributed consensus replication (inspired by Google Spanner), and multi-shard ACID transactions. - **AI-Ready**: Advanced vector indexing for RAG and GenAI applications, with integrations for LangChain, LlamaIndex, and major AI platforms. ## Strategic Focus - **AI & GenAI Integration**: Expanding capabilities for enterprise-grade, ultra-resilient RAG and GenAI applications. - **Cloud-Native Growth**: Deepening support for Kubernetes, microservices, and multi-cloud/hybrid deployments. - **Enterprise Adoption**: Targeting mission-critical workloads for large enterprises, with a focus on database modernization and cloud-native application development. - **Global Expansion**: Growing presence across North America, Asia-Pacific (India, Singapore, Japan), and Europe. ## Why Work Here - **Culture**: Built on three core values: Trust (transparency, integrity, humility), Relationships (with colleagues, customers, and community), and Outcomes (technical excellence and positive impact). - **Work Models**: Offers flexible work arrangements including fully remote, hybrid, and in-office options depending on role and location. - **Global Team**: Distributed engineering and sales teams providing 24/7 follow-the-sun support. Offices in Sunnyvale, Bangalore, Pune, Singapore, and Tokyo. - **Perks**: Unlimited PTO, health insurance, company stock options, retirement plans, home office setup reimbursement, professional development reimbursement, bi-annual wellness days, and childcare benefits. - **Engineering Culture**: Emphasis on technical excellence, ownership, and building high-performance distributed systems. Founded by engineers with a track record at Facebook (Cassandra, HBase). - **Growth Opportunities**: Diverse career paths in engineering, product management, sales, and marketing. Fast-paced environment with a focus on innovation. ## Sources 1. [yugabyte.com](https://www.yugabyte.com/) 2. [yugabyte.com/careers](https://www.yugabyte.com/careers/) 3. [yugabyte.com/about](https://www.yugabyte.com/about/) 4. [greenhouse.io](http://job-boards.greenhouse.io/yugabyte) 5. 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