---
title: 'Technical Support Engineering Manager at Overjet'
canonical: 'https://feeny.ai/job/technical-support-engineering-manager-overjet-salt-lake-city-d6adhme767da'
type: 'job'
last_seen: '2026-10-19'
---

# Technical Support Engineering Manager at Overjet

- **Company:** Overjet
- **Location:** Salt Lake City, UT
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-23
- **Last confirmed live:** 2026-10-19
- **Apply:** https://jobs.ashbyhq.com/overjet/ffd9b847-926d-43a1-a7ea-874f3a15feba

## Job description

Lead the Future of Dentistry. Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all. Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you. Simply put, there’s no better place to accelerate your career. Come join us!

## The Role

Overjet's Support Engineering team is the frontline technical layer for our diagnostic imaging and products: [IRIS](https://www.overjet.com/iris), [Vision](https://www.overjet.com/solutions/vision-ai), and the [Revenue Cycle Management](https://www.overjet.com/solutions/rcm). Customers come to us with hard technical problems: sensor malfunctions, integration failures, log-level debugging, configuration issues. We're looking for a Technical Support Engineering Manager to scale this function. This is a hands-on, player-coach role. You'll manage the team day-to-day while staying close enough to the work to jump into escalations, dig into logs, and coach through real problems, not just from a dashboard. This is a greenfield opportunity: you'll define the playbooks, triage processes, and technical standards for the function from the ground up, with a clear path to a director-level role as we continue to grow and launch new products.

## Responsibilities

- Team Leadership & Development
- Lead, coach, and develop a team of 9+ Technical Support Engineers, setting a high bar for technical depth, responsiveness, and customer impact
- Mentor the team on technical troubleshooting (log analysis, configuration issues, sensor/integration debugging) and on communicating clearly with non-technical customers
- Build a culture of ownership and urgency, where escalations are driven to resolution quickly and thoughtfully
- Operational Performance & AI-Driven Tooling
- Own SLA performance for the team, delivering a better, faster experience for customers
- Own the roadmap for AI-assisted triage, from tuning Intercom's Fin agent to evaluating or building internal debugging copilots, and make the build-vs-buy case as our tooling matures
- Design repeatable triage processes and playbooks tailored to different customer segments and products
- Continuously identify friction and waste in current workflows, and ship process and tooling improvements quickly
- Cross-Functional Collaboration
- Partner closely with Engineering to define how technical escalations are routed, tracked, and resolved
- Represent the voice of the customer in engineering and product conversations, helping teams understand the support impact of technical decisions
- Collaborate with Customer Success and onboarding teams to ensure smooth handoffs and a consistent customer experience across the lifecycle
- Push for clarity and decisive tradeoffs when priorities compete across teams

## Qualifications

- 2–3 years of people management experience in a technical support, support engineering, or field engineering function
- Comfortable being the most technical person in the room when needed — reading logs, reasoning through integration failures, and building credibility with engineers, not just relaying tickets
- You build genuine trust with customer stakeholders — clinicians, practice ops leaders, IT teams — so that even hard conversations (downtime, data issues, billing) strengthen the relationship rather than erode it
- Experience deploying or evaluating AI tooling in a support or operations context (e.g., agentic triage, LLM-based debugging assistants) strongly preferred
- Experience supporting sensor-based hardware or similarly technical/regulated products is a plus
- Experience with Intercom is a plus
- You've led a team through a high-stakes incident or major customer-impacting escalation and come out the other side with a better process, not just a resolved ticket
- Strong cross-functional instincts. You know how to advocate for customers with Engineering and Product without slowing either team down
- Clear, direct communication style, both with customers and internally

Why Overjet?

- Competitive Compensation and Equity
- Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location
- 401k plans with a matching program
- Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
- Life and AD+D Insurance
- 8 weeks Paid Parental Leave
- Optional HSA with Employer contribution
- Flexible Time Off and company paid holidays
- Annual Learning and Development Stipend

Our Hybrid Workplace We have a unique hybrid workplace at Overjet — which combines the teamwork of meeting in person, with the flexibility of working from anywhere. Many of our positions are based in San Mateo, New York City, Boston, and Salt Lake City. The Jetters who live in these “geo-hubs” come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week. Our People Team is happy to answer any questions about what hybrid work means for your specific role!

Overjet's Values

- Excellence: Aim Higher
- Velocity: Quickly Deliver Results
- Ownership: Go the Extra Mile
- Win-win: Care Deeply

Company Recognition

- Included on Best Places to Work by BuiltIn lists in [2026](https://www.linkedin.com/posts/overjet_were-incredibly-proud-to-share-that-overjet-activity-7414346196640718848-cFGG?rcm=ACoAAChRVxsB6jrIO04hl4zDCmIVA0qDSepyiRA&utm_medium=member_desktop&utm_source=share): #3 overall in the US, #1 in NYC, #1 in San Francisco, and #2 in Boston
- #4 on FastCompanys's [Most Innovative Companies list in Healthcare for 2026](https://www.fastcompany.com/91497221/healthcare-most-innovative-companies-2026)
- Named one of the [TIME Best Inventions of 2024](https://www.overjet.com/blog/overjet-named-to-time-best-inventions-of-2024)
- Recognized in Newsweek’s [Most Loved Workplaces in America 2024](https://www.newsweek.com/top-20-most-loved-workplaces-america-2024-1960025)
- Won the Dental Health category at the [Digital Health Awards 2024](https://www.digitalhealthhub.org/awards/2024/2024-winners)and [2024 Best Places to Work by Built In](https://www.overjet.com/blog/overjet-is-one-of-built-in-s-best-startups-to-work-for-in-2024)
- Recognized as one of the [Top Startups of 2023 by LinkedIn](https://www.overjet.com/blog/overjet-named-to-linkedin-s-2023-top-startups-list-in-united-states)
- Included on the definitive [2022 Forbes AI 50](https://www.prnewswire.com/news-releases/overjet-named-to-forbes-ai-50-list-of-most-promising-ai-companies-shaping-the-future-301544947.html)

## EEOC

Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply! If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.

## About Overjet

## Company Overview
- **One-liner**: Overjet is the world-leader in dental AI, building an FDA-cleared platform that automates administrative work and enhances clinical decisions for dental providers and payers.
- **Entity Type**: Private (Series C, raised $130.6M total)
- **Headquarters**: Boston, Massachusetts, United States
- **Founded**: 2018
- **Founders**: A group of MIT and Harvard alumni (computer scientists and dentists)

## Core Business
- **Primary industry**: Dental Healthcare AI / Healthcare IT
- **Target customers**: Dental service organizations (DSOs), independent dentists, dental groups, insurance companies, health plans – B2B with both provider and payer segments.
- **Mission**: Improve oral health outcomes for all by creating a future that is clinically precise, efficient, and patient-centric. [overjet.com](https://www.overjet.com/)

## Products & Services
- **Vision AI** – FDA-cleared AI for x-ray analysis that detects and outlines disease and anatomy, improving care quality and case acceptance. [overjet.com](https://www.overjet.com/)
- **Dental Insurance Verification** – Fully automated insurance verification covering 300+ payers, providing code-level coverage breakdowns days in advance. [overjet.com](https://www.overjet.com/)
- **IRIS: AI-Native Imaging Software** – Dental imaging software with integrated AI for crystal-clear images, automatic enhancement, and cloud storage with no extra fees. [overjet.com](https://www.overjet.com/)
- **VOICE AI SUITE** – Unified clinical intelligence suite that connects diagnosis, documentation, and practice performance using real-time voice AI for automated charting and visit summaries. [overjet.com](https://www.overjet.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**:
  - Annual Revenue: ~$30M (LinkedIn estimate). [linkedin.com](https://www.linkedin.com/company/overjet)
  - Total Funding: $130.6M across 5 rounds. [linkedin.com](https://www.linkedin.com/company/overjet)
- **Notable Investors**: Crosslink Capital, Insight Partners, General Catalyst, March Capital (led Series C). [linkedin.com](https://www.linkedin.com/company/overjet)
- **Growth Signals**:
  - Headcount of 274 employees (as of mid-2025), +47.6% year-over-year. [linkedin.com](https://www.linkedin.com/company/overjet)
  - Operating in 11 countries (including Pakistan, Egypt, Canada, UK, Philippines). [linkedin.com](https://www.linkedin.com/company/overjet)
  - Active job postings: 55, with +223.5% year-over-year growth in job listings. [linkedin.com](https://www.linkedin.com/company/overjet)
  - Acquired American Dental Examiners in 2021. [linkedin.com](https://www.linkedin.com/company/overjet)
  - Recognized as a top AI startup by Forbes, Fast Company, and LinkedIn. [overjet.com](https://www.overjet.com/about)

## Competitive Advantages
- **First FDA-cleared dental AI** for objective detection and outlining of pathologies – creates a defensible regulatory moat.
- **Unified platform** serving both providers (clinical/operational workflows) and payers (claims/verification), aligning the ecosystem.
- **Integration with 300+ insurance payers** gives real-time, accurate coverage data - a deep data integration advantage.
- **AI-native products** (IRIS, VOICE AI) are built from the ground up with AI, not bolted on, providing seamless user experience.

## Strategic Focus
- Build a "universal operating system for dentistry" that connects providers, payers, and patients. [overjet.com](https://www.overjet.com/about)
- Continue expanding AI capabilities across clinical, administrative, and imaging workflows.
- Grow international presence (offices in Lahore, Cairo, and remote teams across Europe and Americas).

## Why Work Here
- **Culture**: Mission-driven team of technologists building a new category ("Dental AI"). Values include "Win-Win: Care Deeply", "Velocity: Quickly deliver results", "Ownership: Go the extra mile", "Excellence: Aim Higher". [overjet.com](https://www.overjet.com/careers)
- **Work Model**: Distributed team with hub offices (Boston, San Mateo, New York, Salt Lake City, Lahore). Hybrid policy: typically in-office Tuesdays and Wednesdays (2 days/week). Remote options available for many roles. [builtin.com](https://builtin.com/company/overjet)
- **Tech Stack**: AWS, Salesforce, GitHub, Jira, New Relic, Google Analytics – mentioned for engineering roles. [builtin.com](https://builtin.com/company/overjet)
- **Perks**: Not explicitly listed, but high-growth environment, chance to pioneer dental AI on a global scale. Interview process includes recruiter screen, hiring manager, virtual onsite, skills assessment, and executive screen. [overjet.com](https://www.overjet.com/careers)
- **Employee Ratings**: 3.3/5 on LinkedIn (78 reviews) – work-life 3.2, compensation 3.7, culture 3.3, career 3.7. [linkedin.com](https://www.linkedin.com/company/overjet)

## Sources
1. [overjet.com](https://www.overjet.com/) – Official website, product descriptions, mission
2. [overjet.com/about](https://www.overjet.com/about) – Company history, vision, contact
3. [overjet.com/careers](https://www.overjet.com/careers) – Values, work model, interview process, open positions
4. [linkedin.com/company/overjet](https://www.linkedin.com/company/overjet) – Financials, headcount, funding rounds, employee data
5. [builtin.com/company/overjet](https://builtin.com/company/overjet) – Office locations, hybrid policy, tech stack

## Other roles at Overjet

- [Staff DevOps Engineer](https://feeny.ai/job/staff-devops-engineer-overjet-san-mateo-97m2decem685) — San Mateo, CA
- [SDR Manager](https://feeny.ai/job/sdr-manager-overjet-salt-lake-city-z7515we6r9xa) — Salt Lake City, UT
- [Dental Consultant- Orthodontist](https://feeny.ai/job/dental-consultant-orthodontist-overjet-united-states-g88qdwd2ttde) — United States
- [SMB Sales Manager](https://feeny.ai/job/smb-sales-manager-overjet-salt-lake-city-nms4p8v9mndp) — Salt Lake City, UT
- [Manager of Customer Success, SMB](https://feeny.ai/job/manager-of-customer-success-smb-overjet-united-states-5tqkh9w0kg5e) — United States
- [Dental Consultant- General Dentist](https://feeny.ai/job/dental-consultant-general-dentist-overjet-united-states-wrj7be75nqxb) — United States
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- [Salesforce Analyst](https://feeny.ai/job/salesforce-analyst-overjet-philippines-w3eygmagzdke) — Philippines
- [Corporate & Compliance Paralegal](https://feeny.ai/job/corporate-compliance-paralegal-overjet-egypt-a4rk7gmgs3sv) — Egypt
- [Technical Support Engineering Manager](https://feeny.ai/job/technical-support-engineering-manager-overjet-pakistan-j29c77d70fgv) — Pakistan