--- title: 'Technical Support IT (6-month Contract) at ShareGate- en' canonical: 'https://feeny.ai/job/technical-support-it-6-month-contract-sharegate-en-canada-5anhzyknckp5' type: 'job' last_seen: '2026-10-28' --- # Technical Support IT (6-month Contract) at ShareGate- en - **Company:** ShareGate- en - **Location:** Canada - **Work type:** remote - **Posted:** 2026-10-23 - **Last confirmed live:** 2026-10-28 - **Apply:** https://job-boards.greenhouse.io/sharegateen/jobs/5269687007 ## Job description ## About ShareGate [ShareGate](https://sharegate.com/) is the leading Microsoft 365 migration and governance platform, trusted by over 100,000 IT pros for its unmatched simplicity. It offers the simplest, most reliable, and most affordable way to move business data to Microsoft 365. Whether migrating from Google Workspace, file shares, Exchange Online, SharePoint On-Premises, or tenant-to-tenant, ShareGate gets the job done, without surprises. From cloud transformation to M&A integration, it keeps things just damn simple. ShareGate also helps organizations stay in control once their data is migrated. Its powerful governance features let users assess environments, uncover issues, and apply fixes on the spot, so everything stays clean, secure, and optimized. It lays the groundwork for safe Microsoft Copilot deployment within organizations. ShareGate is developed by Workleap Technologies, a Montréal‑based software company. ## Your role You're at the heart of the employee experience, delivering reliable, human, and efficient support to everyone at Workleap. You'll handle a wide range of requests, from access and SaaS tools to endpoint administration, with one simple goal: help fast and help well. Every day you solve technical issues and document what you learn so the whole team benefits, and if you spot a better way to run a process or tool, you propose it and we try it quickly. You'll work hand in hand with the team on incidents and one-off projects, keeping your priorities clear in an environment that moves fast. Your impact: - Deliver reliable, human support to every Workleap employee so they get back to being productive quickly and the employee experience stays a top priority. - Own access and SaaS tool management so every new hire is ready on day one and our access stays secure. - Maintain the device fleet (rotation, deployment, inventory) to keep equipment reliable and up to date for the whole team. - Document and structure the team's knowledge to cut repeat requests and help everyone resolve issues faster. - Use AI in your daily work (Claude, Slack automations, skills) to speed up request resolution and free up time for higher-value projects. - Drive process and tool improvements to boost team efficiency and the user experience. ## Your team Over the next few months, our priority is to deliver fast, human, and consistent support to a company in transformation, while cutting down repetitive work. Concretely, we're rolling out One Login to simplify how employees access their tools, and we're automating request coordination. The challenge is keeping the experience great for our colleagues while volumes and needs grow. Our ambition: better documentation, automating what can be automated (Slack, Jira Assets), and making every technician a reliable, autonomous point of contact. We're a team of seven, made up of technicians, a system administrator, an endpoint administrator, and a manager, working in French and English as needed. We mostly communicate on Slack, directly and without too much ceremony. We share information, help each other out, and stay curious: anyone can suggest improvements or test new tools. We make decisions quickly and adjust along the way. ## What you'll bring - Fluency in French and English, spoken and written, since you'll support internal clients who speak both languages; - Solid first- and second-line IT support experience, with a strong sense of service and communication; - Comfort with Microsoft 365 / Entra ID environments, access management, and SaaS tools (SSO, MDM, ticketing); - Knowledge of device fleet management (deployment, inventory, equipment lifecycle) on Windows and macOS; - A builder mindset: you document, structure, and automate repetitive work instead of redoing it by hand; - Comfort using AI daily (Claude, assistants, automations) to solve problems faster and build new tools for the team; - Bonus: experience with Jamf, Jira / Jira Assets, or Slack, or scripting (PowerShell, Python) or no-code automation. Most of this sounds like you? Apply. What the job comes with - Base salary: $68 000 - $85 000. This range reflects our Canada-wide compensation scale. Final offers may be adjusted based on the candidate's region to align with local market conditions. - Family health insurance + telemedicine + annual wellness budget. - Flexible vacation policy. - Remote work, with access to our Montreal office. - In-person gatherings twice a year. - Claude access, for everyone. What drives us We build software that sits at the center of how people experience work, every day, at every level. We move fast. Priorities shift, decisions get made with the information we have, and we iterate. If you thrive on intensity and ambiguity doesn't slow you down, you'll feel right at home. We're builders. We do what it takes to move forward. AI is part of our toolkit. We use it to go faster and decide smarter, not to replace judgment. If you want real impact and a place where your decisions matter, this is it. ## How we hire Transparency is how we hire — for you as much as for us. Here's how it works: a first call with a recruiter, then a virtual interview with the hiring manager. You'll then complete a take-home case study, followed by a meet with future colleagues to discuss it together. Depending on the role, the process may vary slightly — your recruiter will walk you through it on your first call. We use AI to support certain steps of the process, but every hiring decision remains human. We can't wait to meet you. By applying, you confirm that you have read and agree to our [privacy policy](https://workleap.com/trust-center/privacy). #LI-Remote ## About ShareGate- en ## Company Overview - **One-liner**: ShareGate provides IT teams with out-of-the-box tools to simplify Microsoft 365 migrations and governance, helping them migrate, secure, and optimize their environments. - **Entity Type**: Private (Bootstrapped) - **Headquarters**: Montreal, Canada - **Founded**: 2005 (as GSoft; ShareGate product launched later) - **Founders**: Simon De Baene (CEO and Co-founder), Guillaume Roy (Chief Innovation Officer and Co-founder), Sébastien Leduc (Co-founder) ## Core Business - **Primary industry**: Microsoft 365 IT management, cloud migration, and data governance - **Target customers**: B2B; IT professionals, sysadmins, cloud architects, and operations teams at SMBs, mid-market companies, and enterprises (300+ users for Protect; 500 to 50,000+ users for Migrate) - **Mission or purpose**: "Helping organizations modernize and move with confidence" — delivering tools that "just work" so IT teams can focus on enabling business success. ## Products & Services - **ShareGate Migrate**: A desktop application for tenant-to-tenant migrations (Microsoft 365, Google Workspace, on-premises SharePoint), as well as day-one-ready landings. Flat-rate annual plans based on machine activations (Essentials: $5,995/yr, Pro: $9,995/yr, Enterprise: $17,995/yr). Unlimited data, users, and workloads. - **ShareGate Protect**: A SaaS app for governing Microsoft 365 environments. Covers oversharing and access control, AI/Copilot readiness, cost optimization (inactive workspaces, unused licenses, storage), and more. Powered by AI-driven recommendations. ## Market Standing - **Valuation/Market Cap**: Not disclosed (bootstrapped company) - **Key Metric**: Annual revenue estimated at $125M USD (cited on careers page) - **Notable Investors/Partners**: No external investors (proudly bootstrapped). Deep Microsoft partnership (trusted Microsoft partner). Partner program with 1,800+ partners globally (MSPs, resellers, system integrators). - **Growth Signals**: 375+ employees; trusted by over 100,000 IT pros; migrates over 5 PB of data monthly; 96% customer satisfaction score; launched next-gen governance tools with AI-driven recommendations in 2025; expanding into Copilot readiness services. ## Competitive Advantages - **Bootstrapped & independent**: Full control over product roadmap and company direction, no pressure from external investors. - **Deep Microsoft 365 expertise**: Built specifically for Microsoft environments; not owned or backed by Microsoft, but a trusted partner with deep integration. - **Simplicity and reliability**: Out-of-the-box tools that "just work," with 24/7 human support and 3-hour response times (96% CSAT). - **Dual product suite**: Both Migrate and Protect cover the full lifecycle from migration to ongoing governance, creating a sticky ecosystem. - **Scalability**: Serves organizations from 500 to 50,000+ users, from SMB to enterprise. ## Strategic Focus - **AI-readiness**: Helping customers prepare their Microsoft 365 environments for Copilot and other AI tools. - **Governance expansion**: Growing Protect as a comprehensive governance platform (oversharing cleanup, cost optimization, inactive workspace management). - **Global reach**: Expanding partner program and customer base across 100+ countries. - **Product innovation**: Continuous investment in both Migrate and Protect, with a focus on AI-driven recommendations and automation. ## Why Work Here - **Remote-first culture**: Fully remote across Canada, with a beautiful office in Montreal for those who prefer in-person work. Can work anywhere in Canada, plus up to 150 days per year abroad. - **Asynchronous communication**: Default to written, async-first collaboration with principles to maximize communication and collaboration across time zones. - **Bi-annual on-sites**: Twice a year, the whole company gathers in Montreal (on the company) for strategic off-sites to build connections and alignment. - **Competitive compensation**: Competitive salary, annual performance bonuses, 5% contribution to RRSP, referral bonuses. - **Benefits**: Group insurance (medical, dental, life), $1,300 health and wellness allowance per year, telemedicine and mental health support, financial support for new parents. - **Work-life balance**: Flexible vacation policy, home office allowance, internet reimbursement, ready-to-eat meal delivery. - **Growth opportunities**: Training and conferences, language courses, internal mobility, and a culture that encourages career exploration and growth. - **Engineering culture**: Emphasis on written and async communication, proactive collaboration, and making room for informal social interactions. Strong focus on building great software with autonomy and ownership. ## Sources 1. [ShareGate Careers Page](https://sharegate.com/careers) 2. [ShareGate Official Website](https://sharegate.com/) 3. [ShareGate About Page](https://sharegate.com/about) 4. [ShareGate LinkedIn](https://ca.linkedin.com/company/sharegate) 5. [ShareGate Greenhouse Job Board](https://job-boards.greenhouse.io/sharegateen) ## Other roles at ShareGate- en - [Staff Security Operations Specialist](https://feeny.ai/job/staff-security-operations-specialist-sharegate-en-canada-ex8kdjwyvbse) — Canada - [Senior Product Designer - ShareGate](https://feeny.ai/job/senior-product-designer-sharegate-sharegate-en-canada-2pj53cagphdt) — Canada - [Sales Development Representative - ShareGate](https://feeny.ai/job/sales-development-representative-sharegate-sharegate-en-canada-0n9babt6nkpr) — Canada - [Technical Support IT (6-month Contract)](https://feeny.ai/job/technical-support-it-6-month-contract-workleap-en-canada-j2f6t8083maq) — Canada