--- title: 'Technical Support IT (6-month Contract) at Workleap - en' canonical: 'https://feeny.ai/job/technical-support-it-6-month-contract-workleap-en-canada-j2f6t8083maq' type: 'job' last_seen: '2026-10-26' --- # Technical Support IT (6-month Contract) at Workleap - en - **Company:** Workleap - en - **Location:** Canada - **Work type:** remote - **Posted:** 2026-10-23 - **Last confirmed live:** 2026-10-26 - **Apply:** https://job-boards.greenhouse.io/workleap/jobs/5269683007 ## Job description Company Description Workleap is a Montreal-based tech company, founded in 2006. We're builders at heart, we make simple products that actually matter to the people who use them. We have two product lines: [Workleap Agent](https://workleap.com/), our newest solution built to make every manager more effective, and [ShareGate](https://sharegate.com/), the world's leading solution for Microsoft 365 migration and governance. More than 15,000 companies worldwide trust us to do exactly that. We're intentional about who joins us. If you're the kind of person who gets excited by a hard problem and wants to help shape what comes next, there's a place for you here. ## Your role You're at the heart of the employee experience, delivering reliable, human, and efficient support to everyone at Workleap. You'll handle a wide range of requests, from access and SaaS tools to endpoint administration, with one simple goal: help fast and help well. Every day you solve technical issues and document what you learn so the whole team benefits, and if you spot a better way to run a process or tool, you propose it and we try it quickly. You'll work hand in hand with the team on incidents and one-off projects, keeping your priorities clear in an environment that moves fast. Your impact: - Deliver reliable, human support to every Workleap employee so they get back to being productive quickly and the employee experience stays a top priority. - Own access and SaaS tool management so every new hire is ready on day one and our access stays secure. - Maintain the device fleet (rotation, deployment, inventory) to keep equipment reliable and up to date for the whole team. - Document and structure the team's knowledge to cut repeat requests and help everyone resolve issues faster. - Use AI in your daily work (Claude, Slack automations, skills) to speed up request resolution and free up time for higher-value projects. - Drive process and tool improvements to boost team efficiency and the user experience. ## Your team Over the next few months, our priority is to deliver fast, human, and consistent support to a company in transformation, while cutting down repetitive work. Concretely, we're rolling out One Login to simplify how employees access their tools, and we're automating request coordination. The challenge is keeping the experience great for our colleagues while volumes and needs grow. Our ambition: better documentation, automating what can be automated (Slack, Jira Assets), and making every technician a reliable, autonomous point of contact. We're a team of seven, made up of technicians, a system administrator, an endpoint administrator, and a manager, working in French and English as needed. We mostly communicate on Slack, directly and without too much ceremony. We share information, help each other out, and stay curious: anyone can suggest improvements or test new tools. We make decisions quickly and adjust along the way. ## What you'll bring - Fluency in French and English, spoken and written, since you'll support internal clients who speak both languages; - Solid first- and second-line IT support experience, with a strong sense of service and communication; - Comfort with Microsoft 365 / Entra ID environments, access management, and SaaS tools (SSO, MDM, ticketing); - Knowledge of device fleet management (deployment, inventory, equipment lifecycle) on Windows and macOS; - A builder mindset: you document, structure, and automate repetitive work instead of redoing it by hand; - Comfort using AI daily (Claude, assistants, automations) to solve problems faster and build new tools for the team; - Bonus: experience with Jamf, Jira / Jira Assets, or Slack, or scripting (PowerShell, Python) or no-code automation. Most of this sounds like you? Apply. What the job comes with - Base salary: $68 000 - $85 000. This range reflects our Canada-wide compensation scale. Final offers may be adjusted based on the candidate's region to align with local market conditions. - Family health insurance + telemedicine + annual wellness budget. - Flexible vacation policy. - Remote work, with access to our Montreal office. - In-person gatherings twice a year. - Claude access, for everyone. What drives us At Workleap, we build software that sits at the center of how people experience work, every day, at every level. We move fast. Priorities shift, decisions get made with the information we have, and we iterate. If you thrive on intensity and ambiguity doesn't slow you down, you'll feel right at home. We're builders. We do what it takes to move forward. AI is part of our toolkit. We use it to go faster and decide smarter, not to replace judgment. If you want real impact and a place where your decisions matter, this is it. ## How we hire Transparency is how we hire — for you as much as for us. Here's how it works: a first call with a recruiter, then a virtual interview with the hiring manager. You'll then complete a take-home case study, followed by a meet with future colleagues to discuss it together. Depending on the role, the process may vary slightly — your recruiter will walk you through it on your first call. We use AI to support certain steps of the process, but every hiring decision remains human. We can't wait to meet you. By applying, you confirm that you have read and agree to our [privacy policy](https://workleap.com/trust-center/privacy). #LI-Remote ## About Workleap - en ## Company Overview - **One-liner**: Workleap is an AI-powered talent management platform that brings engagement, performance, and compensation into one connected system for small to mid-sized businesses. - **Entity Type**: Private (Growth stage, series not publicly disclosed) - **Headquarters**: Montreal, Quebec, Canada - **Founded**: 2006 - **Founders**: Simon De Baene, Guillaume Roy, Sébastien Leduc ## Core Business - **Primary Industry**: Human Resources Technology (HR Tech), Employee Experience, Talent Management - **Target Customers**: SMBs and growing businesses with small or generalist HR teams (B2B) - **Mission**: "To make work simpler" and help HR leaders ignite employee potential and boost business results. ## Products & Services - **[Workleap Platform](https://workleap.com/)**: An AI-powered HR suite that includes employee engagement surveys (Officevibe), performance reviews (Performance), and compensation management (Compensation). Designed as a unified system to replace fragmented HR tools. - **[ShareGate](https://workleap.com/)**: A Microsoft 365 migration and governance solution for IT professionals, focused on simplicity and security. Operates as a separate product line under the Workleap umbrella. ## Market Standing - **Valuation**: Not publicly disclosed. - **Key Metrics**: 70,000+ leaders worldwide use Workleap; 20,000+ companies across the entire customer base; 375+ employees. - **Notable Investors/Partners**: Not specifically listed. Investors are not publicly disclosed. - **Growth Signals**: Significant customer growth (from "over 70,000 leaders" on the about page), investment in AI features (manager agent, survey summaries), and expansion of the ShareGate product line. The company has a remote-first talent model, hiring across Canada. ## Competitive Advantages - **Purpose-built for Small HR Teams**: Workleap is designed specifically for smaller or generalist HR teams that lack the resources of enterprise HR departments, offering simple, high-adoption tools. - **Unified AI Platform**: Combines engagement, performance, and compensation in one system, reducing the "DIY chaos" and clunky legacy tools common in HR tech. - **High User Satisfaction**: Praised on G2 for fast implementation, ease of use, and high adoption rates. - **Strong Market Position in M365 Ecosystem**: ShareGate is a leading tool for Microsoft 365 migration and governance, providing a strong, separate revenue stream and brand recognition among IT professionals. ## Strategic Focus - **AI-First Management Agent**: Developing a proactive "manager agent" that drafts 1:1 agendas, surfaces signals, and helps drive performance reviews, making great management a repeatable process. - **Product Expansion**: Continuing to unify engagement, performance, and compensation into a single, intelligent platform. - **Remote-First Culture**: Committed to a remote-first policy (work from anywhere in Canada, up to 150 days abroad annually) with twice-yearly in-person gatherings, aiming to attract top talent without geographic constraints. - **ShareGate Growth**: Scaling the ShareGate product line for M365 administration and security. ## Why Work Here - **Remote-First & Flexibility**: Work from anywhere in Canada; work up to 150 days per year abroad. Office in Montreal is optional except for two annual in-person gatherings. [workleap.com](https://workleap.com/careers) - **Comprehensive Benefits**: Group insurance, $1,300 health & wellness allowance, telemedicine & EFAP, financial support for new parents, home office allowance, internet reimbursement, and delivered meals. [workleap.com](https://workleap.com/careers) - **Competitive Compensation**: Competitive salary, annual performance bonuses, 5% RRSP contribution, and referral bonuses. [workleap.com](https://workleap.com/careers) - **Learning & Growth**: Training, conferences, language courses, and a focus on career development. - **Engineering Culture**: Emphasis on written, asynchronous communication; proactive communication principles; and a strong focus on sustainable, high-performance collaboration. [workleap.com](https://workleap.com/careers) - **Values-Driven**: "Walk the talk" on employee experience, with a strong internal focus on caring for own team before serving customers. ## Sources 1. [Workleap About Page](https://workleap.com/about) 2. [Workleap Careers Page](https://workleap.com/careers) 3. [Workleap Job Board (Greenhouse)](https://job-boards.greenhouse.io/workleap) 4. [Workleap Homepage](https://workleap.com/) 5. [Workleap LinkedIn](https://ca.linkedin.com/company/workleaphq) ## Other roles at Workleap - en - [System Administrator](https://feeny.ai/job/system-administrator-workleap-en-montreal-edzsmrsyyzjz) — Montréal, Canada - [Senior Product Designer - ShareGate](https://feeny.ai/job/senior-product-designer-sharegate-workleap-en-canada-zamjye1qcg9b) — Canada - [Enterprise Account Manager - Workleap Agent](https://feeny.ai/job/enterprise-account-manager-workleap-agent-workleap-en-canada-9wk4t77zfscq) — Canada - [Sales Development Representative - ShareGate](https://feeny.ai/job/sales-development-representative-sharegate-workleap-en-canada-k031nqkcw2a4) — Canada - [Technical Support IT (6-month Contract)](https://feeny.ai/job/technical-support-it-6-month-contract-sharegate-en-canada-5anhzyknckp5) — Canada