---
title: 'Technical Support Lead at PointFive'
canonical: 'https://feeny.ai/job/technical-support-lead-pointfive-new-york-60n716542w8s'
type: 'job'
last_seen: '2026-11-11'
---

# Technical Support Lead at PointFive

- **Company:** PointFive
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-11
- **Apply:** https://jobs.ashbyhq.com/pointfive/7b694de3-94b3-4c7b-9b6b-b0b4a10ad80a

## Job description

## About PointFive

PointFive finds the cost buried inside enterprise infrastructure, from the cloud to coding agents. We pioneered DeepWaste across cloud and data platforms, and we are now doing the same for AI token spend with TokenShift. Fanatics, H&M, Hertz, Nubank, Citizens Bank and other Fortune 500 companies use PointFive to see and cut what their infrastructure and AI actually cost. We have raised $96 million, most recently a [$60 million Series B led by Accel](https://www.pointfive.co/press/pointfive-raises-60m-series-b). Engineering sits in Tel Aviv and our go-to-market team is focused on North America. PointFive Labs, our research arm, publishes original work on how infrastructure and AI actually get paid for. [CRN named us one of the 10 hottest cloud computing startups of 2026](https://www.crn.com/news/cloud/2026/the-10-hottest-cloud-computing-startups-of-2026-so-far?page=9), [Forbes Israel put us on its Next Billion Dollar Startups list](https://forbes.co.il/rankings/2025nextbilliondollarstartups/), and [Redpoint selected us for its InfraRed 100](https://www.pointfive.co/press/pointfive-infrared-100), its ranking of the private companies shaping the future of cloud infrastructure.

## About the Role

As PointFive’s first Technical Support Lead, you’ll own technical support for our enterprise customers. You’ll design and build an agentic solution to triage, diagnose, and resolve customer issues end to end. You’ll also measure how well it’s working, and own the escalation path to Engineering for anything that needs a fix. This is an individual contributor role with ownership of an entire function, based in our NYC office (hybrid).

## What You'll Do

- Design and build an agentic solution to resolve customer tickets end to end, from first response through diagnosis and resolution.
- Define what success looks like and build the measurement layer to track it (time to first response, time to resolution, CSAT).
- Work the escalations your agents can’t solve yet, then teach the system to handle them next time.
- Partner with Engineering and Product on recurring issues, routing confirmed bugs to Engineering’s coding agents with the context needed to fix them.
- Turn resolved tickets into self-serve documentation customers can use on their own.
- Feed support trends back into the product roadmap.

## What We're Looking For

Must-have

- Shipped AI agents or LLM-powered tools with real users.
- Hands-on experience integrating and debugging APIs, webhooks, and data sources.
- 3 - 5 years customer-facing technical experience (support, solutions, or forward deployed engineering)
- Hands-on experience running technical support day to day, owning issues end to end from first response to resolution.
- Built evals to measure agent quality before and after shipping.
- Clear, concise writing for both customers and engineers.
- Ability to operate in a startup environment: adaptable, self-directed, and resourceful.

## Nice to have

- Cloud or FinOps knowledge (AWS, Azure or GCP billing)
- Hands-on experience with AI support tooling (Pylon, Intercom Fin, Zendesk AI or similar)

## Compensation & Benefits

- Base Salary Range: $130,000 – $175,000. Actual salary will be based on job-related skills, experience, and location.
- Health, dental, vision (yes, all three!), equity in something early-stage and exciting, generous PTO, 401K, meal & commuter benefits, a team that will actually challenge you and much more

## Why PointFive

- Founders with a track record: Built and sold IntSights to Rapid7. Backed by top-tier investors with deep conviction in this category.
- Category-defining product: DeepWaste detection and agentic remediation with clear, measurable ROI for both engineering and finance teams.
- Early-stage leverage: Your work directly shapes the product, the culture, and the go-to-market playbook.
- Own a function, not a queue: You'll build Technical Support from scratch as an AI system, on real enterprise data, with exec backing from day one.

## About PointFive

## Company Overview
- **One-liner**: PointFive is an AI-powered cloud and AI efficiency platform that autonomously detects deep infrastructure waste and remediates it through engineering-native workflows.
- **Entity Type**: Private (Seed & Series A funded)
- **Headquarters**: New York City, New York, United States (with offices in Tel Aviv, London, Denver, and Boston)
- **Founded**: 2023
- **Founders**: Alon Arvatz (CEO), Amir Hozez (CTO), Gal Ben David (CPO)

## Core Business
- **Primary industry**: Cloud & AI Efficiency Management / FinOps / Infrastructure Optimization
- **Target customers**: B2B, Enterprise, Engineering and FinOps teams at mid-to-large scale cloud-native companies
- **Mission/purpose**: "To enable continuous cloud cost efficiency through deeper detection and collaborative remediation tools that integrate seamlessly with teams' natural workflows." PointFive aims to change the typical cloud operating efficiency from 66% to near-100% by making cost efficiency a core engineering principle.

## Products & Services
- **Cloud Efficiency Platform (Core)**: A SaaS platform that connects read-only to AWS, Azure, GCP, Kubernetes, Snowflake, and Databricks. It uses DeepWaste™ detection (400+ detection types) to surface hidden waste and provides agentic remediation — drafting PRs, opening Jira tickets, routing owners via Slack, and verifying fixes land in production.
- **TokenShift (AI Spend Governance)**: An extension that governs and accounts for every token used by coding agents in the IDE. It attributes AI coding-agent spend to specific teams and repos, enforces model and budget compliance, and provides a unified governance posture from cloud to coding agent.
- **Remediation Workflow Engine**: Automates the full loop — from finding waste, to drafting Terraform/Kubernetes-native fixes, to owner routing (via Git blame + service catalog), to tracking realized savings back to the FinOps ledger.
- **Unit-Economics Ledger**: Provides board-ready views of $/inference, $/customer, $/ARR, and other unit metrics with a full audit trail (SOC 2 Type II, ISO 27001).

## Market Standing
- **Total Funding**: $36M across two rounds
  - Seed Round (June 2024): $16M led by Index Ventures
  - Series A (November 2024): $20M led by Salesforce Ventures and Ironwood Ventures
- **Key Metric**: $50M+ in savings identified across customer environments; 1,200%+ customer ROI; 4.9 ★ rating on G2
- **Notable Investors/Partners**: Index Ventures, Salesforce Ventures, Ironwood Ventures
- **Growth Signals**: 
  - 111 employees (+70.7% YoY, +53 people)
  - Operating in 5 countries (Israel, USA, UK, Switzerland, Canada)
  - 17 active job postings (postings up 1600% YoY)
  - 6,623 LinkedIn followers (+82.3% YoY)
  - Proven at scale with customers like Nubank (10 days to value), Elastic, and Blackhawk Network
  - LinkedIn talent sources include Amazon Web Services, Rapid7, Check Point Software, and IBM Kubecost

## Competitive Advantages
- **DeepWaste™ Detection**: Goes beyond utilization-based detection — correlates configuration, telemetry, and code to surface *why* a resource is wasteful, not just that it is. Covers 400+ detection types across 6 cloud/data platforms.
- **Agentic Remediation**: Unlike legacy FinOps tools that stop at dashboards and spreadsheets, PointFive autonomously drafts and merges fixes (Terraform PRs, Jira tickets, Slack routing) and verifies them in production — turning insights into realized savings.
- **InfraFabric™ Graph**: Proprietary infrastructure dependency graph that maps ownership, context, and relationships across the entire cloud estate without agents or data-plane access.
- **Cloud-to-Coding-Agent Governance**: The only platform that follows AI waste from the cloud all the way to the IDE, covering both infrastructure and AI coding-agent spend in one unified posture.
- **Engineering-Native Workflow**: Findings appear where engineers already work (Slack, Jira, as drafted PRs) with effort estimates and rollback paths included — making cost optimization a code-review concern, not a quarterly fire drill.

## Strategic Focus
- **Product Expansion**: Deepening AI spend governance (TokenShift) and extending detection/remediation across more cloud services and data platforms.
- **Go-to-Market**: Scaling enterprise sales in the US (West, East), UK/EMEA, and expanding the field sales and solutions engineering teams.
- **Hiring Momentum**: Actively growing the team — 17 open roles across Engineering, Sales, Marketing, Research, and IT — with a focus on senior talent and leadership hires.
- **Category Creation**: Establishing "Cloud & AI Efficiency Management" as a new category distinct from legacy FinOps dashboards, with a strong emphasis on autonomous remediation and realized savings.

## Why Work Here
- **High-growth environment**: 70%+ YoY headcount growth, $36M in funding from top-tier VCs, and proven product-market fit with major enterprise customers.
- **Engineering culture**: The platform itself is built for engineers, and the company's values — "Prioritize Efficiency," "Raise the Bar," "Trust Each Other," "Stay Humble" — reflect a deep technical and collaborative ethos.
- **Remote/hybrid policy**: Multiple office locations (New York, Tel Aviv, London, Denver, Boston) with a distributed team across 5 countries; roles span in-office, hybrid, and remote depending on location and function.
- **Notable perks/culture**:
  - "Cost as a code-review concern" — engineers get to work on a product that genuinely delights other engineers
  - Fast-paced startup with significant ownership and impact from day one
  - Strong Israeli engineering presence (53% of workforce in Israel) with deep cloud/infra expertise
  - Leadership team includes serial entrepreneurs and veterans from cloud/infrastructure companies
  - Recent hires from AWS, Rapid7, Check Point, and Kubecost — strong talent density
- **Active roles**: Staff Backend Engineer, Staff Frontend Engineer, Business AI Engineer, Enterprise Account Executives (multiple regions), Director of Global Solutions Engineering, Inside Sales, SDR, Product Marketing, Brand & Creative, and more.

## Sources
1. [PointFive Website](https://www.pointfive.co/)
2. [PointFive Careers Page](https://jobs.ashbyhq.com/pointfive)
3. [PointFive About Page](https://www.pointfive.co/about)
4. [PointFive LinkedIn](https://www.linkedin.com/company/pointfive-us)
5. [Tracxn Company Profile](https://tracxn.com/d/companies/pointfive/__gEFj1ptC_oL8LB-nwyoGrueGMTGZ-7ciAetTjgZ_SvY)

## Other roles at PointFive

- [Enterprise Sales Development Representative](https://feeny.ai/job/enterprise-sales-development-representative-pointfive-denver-9jsj4499nccn) — Denver, CO
- [Social & Content Lead](https://feeny.ai/job/social-content-lead-pointfive-tel-aviv-q5mdmrxzxpax) — Tel Aviv, Israel
- [Senior Bookkeeper](https://feeny.ai/job/senior-bookkeeper-pointfive-tel-aviv-76pvfce1nfyn) — Tel Aviv, Israel
- [Kubernetes Researcher](https://feeny.ai/job/kubernetes-researcher-pointfive-tel-aviv-1v6s6q3ev3a1) — Tel Aviv, Israel
- [Senior Product Manager](https://feeny.ai/job/senior-product-manager-pointfive-tel-aviv-2vwrcpkq60gf) — Tel Aviv, Israel
- [Lead Endpoint Researcher](https://feeny.ai/job/lead-endpoint-researcher-pointfive-tel-aviv-7t2rgbeb0jhc) — Tel Aviv, Israel
- [Staff Backend Engineer](https://feeny.ai/job/staff-backend-engineer-pointfive-tel-aviv-tr2g7ngpvhj4) — Tel Aviv, Israel
- [Senior Software Engineer - Endpoint](https://feeny.ai/job/senior-software-engineer-endpoint-pointfive-tel-aviv-mk3c4nrfdsec) — Tel Aviv, Israel
- [Enterprise Sales Development Representative](https://feeny.ai/job/enterprise-sales-development-representative-pointfive-boston-fjsner85c8yw) — Boston, MA
- [Backend Tech Lead](https://feeny.ai/job/backend-tech-lead-pointfive-tel-aviv-2mdxkd7a3q7g) — Tel Aviv, Israel