---
title: 'Technical Support Lead, Trading Operations at Ridgeline'
canonical: 'https://feeny.ai/job/technical-support-lead-trading-operations-ridgeline-dublin-ay3k22fs4q95'
type: 'job'
last_seen: '2026-10-18'
---

# Technical Support Lead, Trading Operations at Ridgeline

- **Company:** Ridgeline
- **Location:** Dublin, Ireland
- **Posted:** 2026-10-06
- **Last confirmed live:** 2026-10-18
- **Apply:** https://boards.greenhouse.io/ridgeline/jobs/8013257003?gh_jid=8013257003

## Job description

Are you a detail-oriented professional with deep experience supporting trading and investment operations workflows? Do you thrive in a fast-paced, high-impact environment and enjoy owning time-sensitive issues from triage to resolution? Are you excited to deliver high-quality support to global customers while working independently during off-peak hours? If so, we invite you to be a part of our innovative team.

Ridgeline is hiring Trading & Start-of-Day Support Analysts in Dublin to support our growing global customer base. This hybrid role combines front-office trading support during U.S. overnight hours with early-morning reconciliation and operational readiness typically handled by U.S.-based teams. You’ll play a critical role in ensuring uninterrupted trading operations and a smooth start to the trading day across APAC, EMEA, and North America. Working directly with customers and cross-functional teams - including engineering and product - you’ll investigate, triage, and resolve issues in a production environment. You’ll also contribute to improving and scaling operational workflows while using cutting-edge tools, including AI technologies like ChatGPT.

At Ridgeline, how we work matters as much as what we build. Ridgeliners act like owners, choose growth over comfort, and communicate with transparency. We assume positive intent, bias toward action, and bring solutions—not just problems. We celebrate wins, learn from setbacks, and thrive in a resilient, collaborative, high-performing culture. If this excites you, we’d love to meet you.

Schedule: 5:00am-2:00pm. Dublin time, Monday - Friday.  This role follows an early schedule to support global customers

You must be permitted to work in Ireland, including under EU work authorization, without the need for employer sponsorship.

The impact you will have:

- Provide real-time support for Ridgeline customers trading in APAC and EMEA markets during U.S. overnight hours
- Investigate and resolve urgent trading, market data, and integration issues affecting front-office workflows
- Engage directly with traders, portfolio managers, and compliance teams to troubleshoot trading issues with calm and clarity
- Deliver start-of-day support by validating reconciliation and ensuring operational readiness for customers
- Analyze and resolve data issues across custodians, brokers, DTCC, and other third-party sources
- Collaborate with engineering to improve and scale reconciliation and start-of-day workflows
- Own customer issues end-to-end, delivering clear communication and effective resolution
- Contribute to documentation, transparency, and continuous improvement across the support team
- Mentor peers and help build a strong support culture rooted in ownership and problem-solving

What we look for:

- 8+ years of experience supporting or implementing trading, portfolio accounting, or reconciliation systems
- Strong knowledge of investment operations, including trading workflows and market data integration
- Hands-on experience with FIX, SWIFT, DTCC, CTM or other industry-standard data formats
- Excellent problem-solving skills in fast-paced, production environments
- Proven ability to engage with customers professionally and effectively under pressure
- Comfortable working independently during hours with limited overlap with U.S. teams
- Strong written and verbal communication skills
- Curiosity and desire to understand how complex systems and data work together

Bonus:

- Experience with portfolio management or reconciliation platforms
- Familiarity with Zendesk, Slack, Salesforce, Confluence, or JIRA
- Understanding of cloud technologies, APIs, or serverless architectures (e.g., AWS)
- Experience supporting customers across global time zones

## About Ridgeline

Ridgeline is headquartered in Lake Tahoe, with offices in New York, Reno, the Bay Area, Dublin Ireland. Ridgeline is recognized by Fast Company as a “Best Workplace for Innovators,” by Frost & Sullivan as a “Technology Innovation Leader,” and by The Software Report as a “Top 100 Software Company.”

Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace.

Ridgeline processes the information you submit in connection with your application in accordance with the [Ridgeline Applicant Privacy Statement](https://www.ridgelineapps.com/legal/candidate-privacy-policy). Please review the Ridgeline Applicant Privacy Statement in full to understand our privacy practices and contact us with any questions.

#LI-Hybrid

## About Ridgeline

## Company Overview
- **One-liner**: Ridgeline is an AI-native industry cloud platform purpose-built for investment management, unifying front, middle, and back office workflows in a single system.
- **Entity Type**: Private (funding stage not disclosed)
- **Headquarters**: Incline Village (Lake Tahoe), Nevada, USA
- **Founded**: Not publicly available (founded by Dave Duffield after his tenure at Workday and PeopleSoft)
- **Founders**: Dave Duffield (Founder and Chairman)

## Core Business
- **Primary industry**: Investment management technology / Fintech
- **Target customers**: B2B – investment management firms (asset managers, hedge funds, etc.)
- **Mission/purpose**: Give investment managers a competitive advantage with modern technology purpose-built for the industry, combining data, workflows, and AI in one platform.

## Products & Services
All offerings are part of a single cloud-native SaaS platform:
- **Ridgeline Platform**: A unified front-to-back system with modules for portfolio construction, trading, compliance, reconciliation, portfolio accounting, reporting, client engagement, revenue management, and workflow management.
- **Ridgeline Intelligence**: AI-powered capabilities including agentic digital coworkers that automate repetitive tasks, natural language querying of data, and embedded analytics.
- **Reconciliation Engine**: Automated start-of-day reconciliation against a trusted custodial data network.
- **Electronic Trading**: Integration with NYFIX, dark pools, and broker algorithms; post-trade dashboard for CTM/local matches and FIX allocation status.
- **Compliance**: Pre- and post-trade compliance engine configurable at firm, account, and regulatory levels.

## Market Standing
- **Valuation / Market Cap**: Not publicly available
- **Key Metric**: Over 400 employees (as of mid-2026); funding rounds not disclosed
- **Notable Investors / Partners**: Not publicly disclosed; board includes Dave Duffield and other executives. Platform integrates with NYFIX and major custodians/brokers.
- **Growth Signals**: Expanded from founding team to 400+ employees across four US offices + remote; rebranded to ridgeline.ai to signal AI-native evolution; continuous product launches (AI workflows, intelligence features in June 2026).

## Competitive Advantages
- **AI-native platform** built from the ground up in the public cloud (not retrofitted legacy tech).
- **Single source of truth** – one platform for front, middle, and back office eliminates data silos.
- **Domain expertise** – founded by enterprise software veterans (PeopleSoft, Workday) who understand complex operational workflows.
- **Real-time data and embedded intelligence** directly in the flow of work, reducing manual effort and risk.

## Strategic Focus
- Deepening AI capabilities: Ridgeline Intelligence, agentic coworkers, and automated reconciliation.
- Expanding the platform’s breadth to cover more investment management workflows.
- Attracting top engineering and domain talent to maintain competitive edge.
- Building a strong partner ecosystem (custodians, brokers, data providers).

## Why Work Here
- **Culture**: High agency, growth mindset, bias towards action, “brilliant jerks not welcome.” Emphasis on trust, transparency, and solving hard problems.
- **Remote/Hybrid**: Offices in Incline Village (NV), Reno (NV), San Ramon (CA), New York (NY); select remote roles available.
- **Perks & Benefits** (from careers page):
  - Unlimited vacation
  - $0 premiums for employee-only medical, dental, vision
  - 12-week paid parental leave (primary and secondary caregivers)
  - $1,500 annual education reimbursement
  - $800 annual wellness reimbursement
  - Fertility coverage (through Progyny)
  - 401k with company match
  - Stock option grants
  - Dog-friendly offices
- **Team**: Over 400 employees; actively hiring for engineering, sales, consulting, and support roles.

## Sources
1. [ridgeline.ai – About](https://ridgeline.ai/company/about)
2. [ridgeline.ai – Homepage](https://ridgeline.ai/)
3. [ridgeline.ai – Careers](https://ridgeline.ai/company/careers)
4. [ridgeline.ai – Leadership](https://ridgeline.ai/company/leadership)
5. [linkedin.com – Ridgeline](https://www.linkedin.com/company/ridgelineai)

## Other roles at Ridgeline

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