---
title: 'Technical Support Lead at Unframe'
canonical: 'https://feeny.ai/job/technical-support-lead-unframe-tel-aviv-yafo-3g65zv4j5ss4'
type: 'job'
last_seen: '2026-09-06'
---

# Technical Support Lead at Unframe

- **Company:** Unframe
- **Location:** Tel Aviv-Yafo, Israel
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.eu.greenhouse.io/unframe/jobs/4965116101

## Job description

## About Unframe

Unframe is an AI-first startup helping the world’s largest enterprises bring LLM-powered applications to life in days - not months. We combine the speed of a product company with the flexibility of a consultancy, helping customers move from idea to deployed AI systems faster than anyone else in the market.

Backed by Bessemer, Craft, and TLV Partners with $100M in Series B funding, we’re building a fast-growing, revenue-generating company working with Fortune 500 customers globally.

## About the role

We're looking for a Support Lead to build Unframe's customer support function from the ground up, working on site in Tel Aviv offices.

You'll be the founding member of our support organization, designing the processes, tooling, and team that will sit between our enterprise customers and our Product and Engineering teams. You'll report to the VP Product Growth and work closely with Product and Engineering to ensure issues are resolved fast, with full ownership, and with as little engineering drag as possible.

This is a rare opportunity to define what great support looks like at an AI-first company serving some of the world's largest enterprises, and to build it your way.

## What you'll do

- Build the support function from scratch: processes, workflows, escalation paths, SLAs, tooling, and internal playbooks.
- Lead day-to-day support operations for global enterprise customers, owning prioritization, escalations, and customer communication.
- Hire and grow a team of Support Engineers who are technical enough to investigate issues independently, reducing reliance on Engineering for first and second-line resolution.
- Design an AI-first support model: leverage AI tooling for log analysis, issue investigation, and knowledge retrieval to help the team punch above its weight across a fast-growing set of diverse customer solutions.
- Build and maintain a living knowledge base that enables support engineers to ramp quickly on new solutions and handle complex issues without deep product expertise from day one.
- Partner with Product and Engineering to surface recurring issues, drive root cause fixes, and close the loop between customer feedback and product improvement.

## What we're looking for

- 6+ years of experience in technical support, solutions engineering, or a similar customer-facing technical role, with at least 2 years in a lead or senior individual contributor capacity.
- Proven experience building or significantly improving support processes in a fast-moving startup or scale-up environment.
- Experience working with enterprise customers, ideally global or Fortune 500.
- Strong technical foundation, comfortable reading logs, understanding system behavior, and working closely with engineering teams on complex investigations.
- Hands-on experience with AI tools (Copilot, Claude, Cursor, or similar) and a genuine interest in using them to scale team capabilities.
- Excellent written and verbal English communication skills, able to write clearly for both technical and executive audiences.
- High ownership mentality, sharp prioritization instincts, and composure under pressure.
- Based in Tel Aviv and excited to work closely with teams on-site.

Why join us?

You’ll have the opportunity to build and shape the support function at Unframe from the ground up, working directly with global enterprise customers and alongside Product, Engineering, and company leadership. This is a highly impactful role for someone who enjoys combining customer ownership, operational thinking, and technical problem-solving in a fast-moving AI company. If you like creating structure where none exists yet and want to influence both customer experience and product direction, this role will give you exactly that.

## About Unframe

## Company Overview
- **One-liner**: Unframe is a Managed AI Delivery Platform that turns enterprise needs into production-ready, tailored AI solutions in days.
- **Entity Type**: Private (Series A)
- **Headquarters**: Cupertino, California, United States
- **Founded**: 2024
- **Founders**: Shay Levi (CEO), Larissa Schneider (COO), Adi Azarya (VP R&D)

## Core Business
- **Primary industry**: Enterprise AI / Managed AI Delivery
- **Target customers**: Large enterprises across Financial Services, Manufacturing, Real Estate, Healthcare, Retail, Logistics, Insurance, Life Sciences, Telecommunications, Hospitality, and Media. Internal teams include Data Engineering, Operations, Finance, IT, Legal, and Sales.
- **Mission or purpose**: "Reinvent software with AI — delivering secure, scalable, enterprise-grade AI solutions that integrate seamlessly with existing systems, enabling organizations to become truly AI-native."

## Products & Services
- **Unframe AI OS**: An open, modular platform purpose-built for production-grade AI. Includes an Agent Orchestrator, Knowledge Fabric, AI-Native Data Warehouse, and Workflow Automation. Runs on any cloud, on-premises, or as fully managed SaaS, and is model-agnostic (supports any LLM without fine-tuning).
- **Managed AI Solutions**: Unframe delivers fully tailored, end-to-end AI solutions for specific enterprise use cases (e.g., knowledge on-demand, data extraction, reporting, agents & automation). Solutions are assembled from pre-built building blocks in days, not months.
- **The Framery**: An open platform that integrates with existing AI programs and core systems (ERPs, CRMs, cloud platforms, data warehouses, legacy systems).

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: **Total Funding**: $88M (Seed: $20M in Dec 2024; Series A: $30M in April 2025 and $38M in Dec 2025)
- **Notable Investors/Partners**: Bessemer Venture Partners, TLV Partners, Craft Ventures, Third Point Ventures, SentinelOne Ventures, Cerca Partners, Terra Nova Ventures.
- **Growth Signals**: Emerged from stealth on April 3, 2025. Headcount grew from ~3 founders to **108 employees** in ~2 years (+403.8% YoY). Acquired Swish AI. Active job postings show a +240% quarterly increase. Operates across 10 countries (US, Israel, Germany, UK, France, Ukraine, Canada, Switzerland, Lithuania, Poland). Proven outcomes cited include a 30% lower record storage cost for a global bank and a 40% reduction in supply-driven stockouts for a F500 manufacturer.

## Competitive Advantages
- **Speed to Value**: Solutions deployed in days, not months.
- **Outcome-Based Model**: Low upfront risk; customers pay once value is demonstrated.
- **Enterprise-Grade by Design**: Built-in governance, security, compliance, and observability. Deploy within customer's own boundaries (on-prem, private cloud).
- **Modular & Flexible**: Pre-built, reusable building blocks (Building Blocks, Knowledge Fabric, Agent Orchestrator) that compound value across use cases.
- **Deep Integration**: Connects seamlessly with existing enterprise systems (ERPs, CRMs, databases, APIs, files) and any LLM.
- **Strong Founding Team**: Deep cybersecurity and enterprise background (ex-Dashlane, SentinelOne, Port.io).

## Strategic Focus
- **Scaling the Go-To-Market**: Hiring aggressively across Sales (Strategic Account Executives, Channel Managers, BDRs) and GTM functions (GTM Engineer, GTM Recruiter).
- **Geographic Expansion**: Building out EMEA and US sales teams, with offices already in Tel Aviv and Berlin.
- **Product Expansion**: Continuously adding more use cases and building blocks to the platform, with the goal of moving from single use cases to company-wide AI transformation ("AI fabric").
- **Acquisition Integration**: Integrating Swish AI to expand capabilities and customer base.

## Why Work Here
- **High-Growth Environment**: Headcount grew over 400% in the last year, indicating rapid scaling and career acceleration opportunities.
- **Mission-Driven**: The company is at the forefront of enterprise AI adoption, working on complex, high-impact problems.
- **Global & Remote-Friendly**: Operates in 10 countries. Many roles are listed as remote (e.g., Strategic Account Executive - Southern California/Philadelphia, GTM Engineer - EU Remote). Offices in Cupertino, Tel Aviv, and Berlin.
- **Strong Engineering Culture**: Founded by experienced technical leaders. The product is deeply technical and innovative (modular, model-agnostic, enterprise-grade). The team includes many alumni from top tech companies and Israeli intelligence units.
- **Culture**: Described as "ambitious, globally connected" with a belief that "great companies are built by great people building together."
- **Active Hiring**: 85 active job postings (as of mid-2026), spanning Sales, Engineering, Product, Marketing, and GTM. This signals strong investment in talent.

## Sources
1. [unframe.ai](https://www.unframe.ai/)
2. [unframe.ai/careers](https://www.unframe.ai/careers)
3. [unframe.ai/ai-info](https://www.unframe.ai/ai-info)
4. [unframe.ai/about](https://www.unframe.ai/about)
5. [linkedin.com/company/unframe-ai](https://www.linkedin.com/company/unframe-ai)

## Other roles at Unframe

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