---
title: 'Technical Support Manager (L2) (m/f/d) at voize'
canonical: 'https://feeny.ai/job/technical-support-manager-l2-m-f-d-voize-berlin-n6zyx5tkcqfa'
type: 'job'
last_seen: '2026-09-07'
---

# Technical Support Manager (L2) (m/f/d) at voize

- **Company:** voize
- **Location:** Berlin, Germany
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-13
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/voize/575f87cf-00ba-46f1-ae20-86a64c3766e9

## Job description

🎤 WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

💡 YOUR MISSION: KEEP 1,000+ CARE FACILITIES RUNNING

When voize works, nurses get 39 minutes of their shift back. When something breaks, a firewall silently blocking sync, an interface mismatch with a facility's care software or a regression after a release; documentation stops and care teams feel it immediately. Your mission: make sure that never lasts long, and never happens twice.

As Level 2 Technical Support Manager, you own our technically hardest customer cases end-to-end. You work at the intersection of our AI product, real-world facility IT, and the German care software ecosystem — with a direct line to our Engineering team, not a ticket queue between you. And your work has leverage: one root cause you find and fix can resolve an issue for dozens or hundreds of facilities at once.

🚀 YOUR DAILY BUSINESS — NO TWO DAYS ARE ALIKE

- Own escalated cases from 1st-level support end-to-end: reproduce, isolate the fault across app, backend, customer network, and third-party systems and keep the customer clearly informed until it's solved
- Debug integrations with leading German care documentation systems: interface errors, data and schema mismatches, and on-prem configurations in customer environments (Windows/Linux)
- Untangle customer-side IT — firewalls, proxies, certificates, MDM-managed shared devices — often in direct coordination with a facility's IT
- Take the lead in critical incidents: assess which facilities are affected, drive resolution together with Engineering, and own clear, timely communication to customers and internal stakeholders
- Turn recurring issues into permanent fixes: root-cause analyses with Product & Engineering, input into pre-release QA, runbooks and knowledge-base articles that make the whole team faster
- Mentor 1st-level colleagues on technical topics and help shape our escalation playbooks as the team grows

🤝 YOUR SKILLSET — WHAT YOU BRING TO THE TABLE

- Hands-on experience with observability/monitoring tools (e.g., Grafana, Sentry) — you can use logs, metrics, and traces to quickly isolate issues
- Solid Windows and/or Linux system administration in enterprise or customer environments — you're at home in logs, configs, and the command line
- Strong networking fundamentals (firewalls, proxies, DNS, TLS/certificates, routing) — you can figure out why two systems can't talk to each other
- Hands-on experience with APIs and system integrations — you can read a payload and trace where data breaks between systems
- Experience owning 2nd/3rd-level escalations in complex environments — structured, calm, and thorough under pressure
- Clear, empathetic communication with very different audiences: care home administrators, external IT providers, and our engineers
- German at C2 / native level — our customers work with us in German, so this is a hard requirement (plus good English for internal collaboration)
- Nice to have: MDM / device-fleet management, virtualization or Docker, web servers (IIS/Nginx), experience with healthcare or other regulated-industry software

🎯 OUR SUCCESS MINDSET — HOW WE WORK AT VOIZE

- You take ownership — when a case is yours, it's yours until it's solved, documented, and prevented
- You're resilient — you see challenges as opportunities, not obstacles
- You work iteratively — test, learn, and improve instead of aiming for perfection
- You value open feedback and contribute to a positive, transparent team culture

🌱 GROWING TOGETHER – WHAT YOU CAN EXPECT AT VOIZE

- We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care
- We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany
- Become a co-creator of our success with stock options
- Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible
- You decide when you work best, that means flexible working hours and a good hybrid set-up

## ✨ READY TO TALK? APPLY NOW! 🚀

We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!

## About voize

## Company Overview
- **One-liner**: voize builds an AI companion for nurses that converts spoken notes into structured documentation, synced in real time to Electronic Health Records (EHRs), giving caregivers back up to 30% of their time per shift.
- **Entity Type**: Private (funded: Series A, Winter 2022 Y Combinator batch)
- **Headquarters**: Berlin, Germany
- **Founded**: 2020
- **Founders**: Fabio Schmidberger (CEO), Marcel Schmidberger (COO), Erik Ziegler (CTO)

## Core Business
- **Primary industry/industries**: Healthcare IT, AI-powered clinical documentation, skilled nursing and elder care
- **Target customers**: B2B – skilled nursing facilities, long-term care homes, and other healthcare providers employing frontline nurses
- **Mission or purpose statement**: “Give time back to those who care” – eliminate administrative burden so nurses can focus on people, not paperwork.

## Products & Services
- **[AI Companion for Nurses]**: A voice-based AI solution that runs locally on smartphones (no constant internet connection required). It listens as nurses speak during care, automatically structures and categorizes notes, and syncs them in real time to existing EHR systems. Designed for point-of-care documentation with offline capabilities.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding – $50M Series A (announced November 2025)
- **Notable Investors/Partners**: Balderton Capital (lead), HV Capital, Redalpine, Y Combinator (Winter 2022). Primary YC Partner: Nicolas Dessaigne.
- **Growth Signals**: 180,000+ nurses use voize; 1,100+ care facilities in Germany and Austria; 200M+ documented entries; 27% reduction in documentation time per shift; 9% more time on patient care; 15% reduction in staff turnover; care homes feature voize in job ads to attract nurses. The company is expanding into the US market.

## Competitive Advantages
- **Purpose-built for nursing** – developed in-house over tens of thousands of hours in care homes, not a generic AI repurposed for healthcare.
- **Offline-first architecture** – runs locally on smartphones, ensuring high data protection and continuous operation even when Wi-Fi fails, a first in healthcare AI.
- **Language & dialect support** – understands complex medical language, regional dialects, and non-native speakers, empowering diverse care teams.
- **Deep EHR integration** – bi-directional sync with all major EHRs for skilled nursing and long-term care, fitting naturally into existing workflows.

## Strategic Focus
- **European expansion and US market entry** – the $50M Series A will accelerate geographic growth and product development.
- **Expanding beyond documentation** – the AI companion will eventually cover all administrative workflows for frontline workers, starting with nursing.
- **Deepening integration with care facilities** – proven impact on nurse satisfaction and retention makes voize a tool that helps facilities attract and retain staff.

## Why Work Here
- **Culture & values**: Humans First, Aim for Epic, Act with Urgency, Care Always, Own the Outcome, Turn Complexity into Clarity. Emphasis on cross-functional collaboration, empathy, and making a real difference in healthcare.
- **Work policy**: Flexible work arrangements and remote-friendly policies – work from the Berlin office or from home, with the option to work from different EU countries.
- **Perks**: 30 vacation days + birthday off, Urban Sports Club membership, and a team that prioritizes connection and celebration alongside meaningful work.
- **Engineering culture**: “We make the complex simple” – the engineering team works on cutting-edge AI models, speech recognition, and offline mobile tech. High autonomy, iterative experimentation, and focus on results.

## Sources
1. [voize.ai – About](https://www.voize.ai/us/about)
2. [voize.ai – Careers](https://www.voize.ai/us/careers)
3. [voize.ai – Product](https://www.voize.ai/us)
4. [Y Combinator – voize](https://www.ycombinator.com/companies/voize)
5. [Tech.eu – voize lands $50M](https://tech.eu/2025/11/17/voize-lands-50m-to-bring-ai-where-its-needed-most-the-nursing-frontline/)

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