---
title: 'Technical Support Manager at Omni'
canonical: 'https://feeny.ai/job/technical-support-manager-omni-san-francisco-tcgm45wdk3gv'
type: 'job'
last_seen: '2026-09-05'
---

# Technical Support Manager at Omni

- **Company:** Omni
- **Location:** San Francisco, CA
- **Compensation:** $140k–$165k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-05-12
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/omni/7c53af5f-2938-4089-8d89-621ba92c2e52

## Job description

## ABOUT OMNI

Omni is the AI analytics platform that turns company data into a trusted source of truth for AI. Built on a semantic model, Omni gives enterprises a governed context graph for analytics and AI. Teams use Omni to ask questions in plain English, refine answers in workbooks, and bring trusted data into tools like Claude, ChatGPT, Cursor, and Slack.

Based in San Francisco, CA, Omni has raised $217M from the world’s top investors, including ICONIQ, Theory Ventures, First Round Capital, Redpoint Ventures, and GV. Its latest $120M Series C valued the company at $1.5B.

## ABOUT THE ROLE

We are looking for a Technical Support Manager to lead and grow our Product Expert team in San Francisco. In this role, you’ll empower a diverse team to deliver best-in-class support at the intersection of BI and AI. You’ll serve as a technical leader and a strategic bridge, ensuring our customers, Product, and Engineering teams stay perfectly aligned

## YOU WILL:

- Ramp up alongside the team to work directly with customers, modeling the high-touch "Advisory" relationship we promise to each customer.
- Take full ownership of team output, helping unblock issues as needed and ensuring every member has the tools, mindset, and coaching to succeed.
- Lead the sourcing and screening of new talent while mentoring existing members to foster a culture of customer focus, continuous growth, and technical excellence.
- Identify friction points in support processes and implement scalable solutions to unblock the team.
- Synthesize customer pain points into actionable insights for the Product and Engineering teams to help shape our roadmap.

## ABOUT YOU:

- 5+ years in technical, customer-facing roles (Support, SE, or Consulting), with 1–2+ years leading or managing teams.
- Strong SQL skills and familiarity with modern BI & AI stacks (Looker, DBT, Snowflake, BigQuery, Agentic workflows).
- You thrive in high-growth environments and enjoy "building the playbook while playing the game.
- You can translate complex architectural issues into clear, business-focused outcomes for any stakeholder.

## LOCATION

San Francisco (Hybrid). We work from the office 3 days a week to foster collaboration and move quickly.

## WHY JOIN US

- Passionate, supportive team with extensive experience in the space (including founders from Looker and Stitch Data) all working together to win as a team
- Health, dental, and vision insurance
- 401(k) Plan
- Unlimited PTO

Omni is an equal opportunity employer. We value diversity and encourage you to apply even if you don’t check every single box. Please, let us know if you need any reasonable accommodations during the interview process.

## WHY JOIN US

- Passionate, supportive team with extensive experience in the space (including founders from Looker and Stitch Data) all working together to win as a team
- Health, dental, and vision insurance
- 401(k) Plan
- Unlimited PTO

Omni is an equal opportunity employer. We value diversity and encourage you to apply even if you don’t check every single box. Please, let us know if you need any reasonable accommodations during the interview process.

## About Omni

## Company Overview
- **One-liner**: Omni provides an AI-powered analytics platform built on a semantic layer that enables anyone—regardless of technical skill—to ask questions, explore data, and get trusted insights using SQL, spreadsheets, AI, or point-and-click interfaces.
- **Entity Type**: Private (Series C, $235.9M total funding)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2022
- **Founders**: Colin Zima, Jamie Davidson, Chris Merrick

## Core Business
- **Primary industry**: AI analytics, business intelligence, data platform
- **Target customers**: B2B, Enterprise, SMBs, data teams, business users; also offers embedded analytics for product companies
- **Mission or purpose**: "Help people get answers with AI" – ensuring governed, trustworthy, and fast access to data for every user.

## Products & Services
- **Omni AI Analytics Platform**: Core SaaS platform that includes AI chat (“Ask”), point-and-click workbook builder, SQL IDE, spreadsheet interface, dashboards, and automated insights (“Summarize”). Built on a semantic layer that enforces permissions, governance, and version control via Git.
- **Embedded Analytics**: White-label solution with SSO embedding, APIs, and MCP server for integrating AI analytics into customer products.
- **Semantic Layer & Modeling Agent**: Captures business logic, metrics, and context; AI agents help build models and generate documentation.
- **MCP Server & APIs**: Access the semantic layer from any AI platform (e.g., custom GPTs, Copilot). Integrates with Snowflake, BigQuery, Databricks, Redshift, Postgres, Clickhouse, MySQL, MotherDuck, SQL Server, dbt, Git.

## Market Standing
- **Valuation**: $1.5 billion (per LinkedIn, likely Series C)
- **Key Metric**: Total funding $235.9M (Series C $120M led by ICONIQ Growth, April 2026; Series B $69M led by ICONIQ Growth, April 2025; Series A $17.5M led by Redpoint, August 2022; Seed $9.4M led by First Round Capital, April 2022; additional venture round $20M in 2024)
- **Notable Investors/Partners**: First Round Capital, Redpoint, ICONIQ Growth; also acquired Explo (a smaller analytics startup)
- **Growth Signals**: 193 employees (monthly headcount growth +5.9%); active hiring with 30 open roles; opened offices in Dublin, Sydney, Toronto, Philadelphia; >20,000 LinkedIn followers (+9.6% monthly); talent sourced from Snowflake, Fivetran, Google, dbt Labs, Looker, Sigma, Monte Carlo.

## Competitive Advantages
- **Semantic layer**: Ensures AI-generated answers are accurate, governed, and consistent with defined business logic, reducing “hallucinations” and data discrepancies.
- **Unified experience**: Supports multiple interfaces (SQL, spreadsheet, AI chat, point-and-click) in one platform, allowing teams to work in their preferred tool without switching contexts.
- **Git-based version control**: Enables collaboration, branching, and rollback – a rare feature in analytics tools, appealing to engineering-minded data teams.
- **Embedding & MCP server**: Allows companies to surface AI analytics directly in their own products, expanding use cases beyond internal BI.

## Strategic Focus
- **Scaling AI analytics**: Deepening AI capabilities (agents, automated summaries, modeling) while maintaining governance and security.
- **Global expansion**: Growing sales and engineering teams in EMEA (Dublin) and APAC (Sydney), with a focus on enterprise customers.
- **Platform ecosystem**: Building integrations with modern data stacks (dbt, Snowflake, Databricks, MCP) and enabling third-party AI platforms to query the semantic layer.
- **Acquisition integration**: Absorbing Explo to accelerate embedded analytics capabilities.

## Why Work Here
- **Culture & Mission**: “Get insights without waiting in line” – strong emphasis on empowering users with fast, trustworthy data. Engineers share weekly updates on AI, Git, and dbt integration.
- **Remote/Hybrid Policy**: Hybrid model with regional hubs (San Francisco, Santa Cruz, Philadelphia, Toronto, Dublin, Sydney). Some roles are fully remote (US) or on-site/hybrid depending on location.
- **Notable Perks**: Work with a team of experienced data veterans (ex-Looker, Google, Stitch, Talend). Opportunity to shape the future of AI-native analytics. Strong engineering culture rooted in governance and developer experience.
- **Growth Trajectory**: Rapidly scaling (193 employees, recent $120M Series C at $1.5B valuation). Active hiring across sales, engineering, support, and marketing – 30 open positions as of mid-2026.

## Sources
1. [omni.co](https://omni.co/) – Official website
2. [omni.co/about](https://omni.co/about) – Founders and company story
3. [linkedin.com/company/exploreomni](https://www.linkedin.com/company/exploreomni) – Company details, funding, headcount, revenue, employee growth
4. [builtin.com/company/omni-omnico](https://builtin.com/company/omni-omnico) – Job listings, offices, culture summary
5. [jobs.ashbyhq.com/omni](https://jobs.ashbyhq.com/omni) – Active careers page

## Other roles at Omni

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- [Regional Sales Director, Enterprise](https://feeny.ai/job/regional-sales-director-enterprise-omni-new-york-eymbf33tbm4y) — New York, NY
- [Business Development Representative (Strategic) - North America](https://feeny.ai/job/business-development-representative-strategic-north-america-omni-san-francisco-yme9c15jyrpz) — San Francisco, CA
- [Business Development Representative - EMEA](https://feeny.ai/job/business-development-representative-emea-omni-dublin-4mqrc24666fv) — Dublin, Ireland
- [Business Development Representative - APAC](https://feeny.ai/job/business-development-representative-apac-omni-sydney-k5cgtseh1b9m) — Sydney, Australia
- [Product Marketing, Enterprise](https://feeny.ai/job/product-marketing-enterprise-omni-united-states-ztpfyeak2v19) — United States
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