--- title: 'Technical Support Representative at Alarm.com' canonical: 'https://feeny.ai/job/technical-support-representative-alarm-com-liberty-lake-n2dm3dhjzjy7' type: 'job' last_seen: '2026-10-18' --- # Technical Support Representative at Alarm.com - **Company:** Alarm.com - **Location:** Liberty Lake, WA - **Compensation:** $19–$23/hr - **Posted:** 2026-10-07 - **Last confirmed live:** 2026-10-18 - **Apply:** https://job-boards.greenhouse.io/alarmcom/jobs/8875426002 ## Job description ## Who We Are OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support.  Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye’s solutions are available globally through a trusted network of certified service providers. OpenEye is a subsidiary of Alarm.com. Learn more at [www.openeye.net](https://www.openeye.net/). Job Summary As a Technical Support Representative, you will be responsible for supporting all products OpenEye offers as well as secondary software and products necessary for use. You will provide phone and email support to our customers for a variety of our video security products. Supported products include Digital Video Recorders, Security Cameras, Network Switches and Routers along with the software associated with them. In the role of Technical Support Representative, you will analyze and resolve customer hardware, software, and network problems in a timely and accurate manner.  With a career at OpenEye, you will learn new technologies and have the opportunity to grow within the organization. ## Role and Responsibilities - Troubleshoot network communications including router issues, WAN link outage, and switch problems. - Troubleshoot software/hardware, user processes and mechanical operation. - Support customers over the phone, email, and/or remote automation interfaces. - Demonstrate OpenEye’s core value of Heroic Customer Service by providing friendly and professional service. - Assist the department with creating knowledge base articles to increase customer self-support. - Learn new technologies and take on more responsibilities as the organization grows. - Other duties as assigned. ## Requirements - High School Diploma or a General Education Degree - 2+ years related experience in customer service, troubleshooting and repairing DVR and CCTV equipment - Excellent verbal and written communication skills - Must be a problem-solver who is flexible and responsible - Must be able to work in a team-based collaborative environment - Enjoy interacting with people - Work at our Liberty Lake, WA headquarters ## Preferred Qualifications - Knowledge of basic inter-networking operations and protocols, with a demonstrated ability to assist with networking projects. - Knowledge of Security Industry (Cameras, DVR’s, Sensors, Relays, etc.) - Knowledge of electrical wiring, proper grounding, etc. - Knowledge of Linux OS Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time. The Perks! - The pay range for this position is $19.00 - $22.50 per hour. A $2.00 per hour shift differential will be offered for any hours worked between 6:00pm and 5:00am Pacific Time. This role is also eligible for an annual discretionary bonus. - Employees are eligible to purchase company stock at a discounted rate - Collaborative, fun, creative culture where idea sharing is encouraged - Casual dress (Jeans are welcome!) - Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low. - Up to $5,000 annual company match for 401k - Company paid short-term/long-term disability, AD&D and life insurance - Lifestyle Spending Account (LSA) to get reimbursed for your well-being needs - Paid maternity and paternity leave - Pet Insurance - Free annual membership to Care.com - Free access to the Headspace app for you and up to five friends and family members. - 15 Days of Paid Vacation accrued per year (increases after year 3) - Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous - Educational Assistance Program covering non-degree support, undergraduate and graduate degrees - Employee Equipment Program – Free [Alarm.com](http://www.alarm.com) system for your home! OpenEye is an Equal Opportunity Employer In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. Notice To Third Party Agencies: [Alarm.com](http://www.alarm.com) understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with [Alarm.com](http://www.alarm.com), please email your company information and standard agreement to RecruitingPartnerships@Alarm.com. JR106136 The base salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience.  This allows opportunity for growth and development within the role.  The base salary offered is part of a total compensation package. Base Salary Range $19—$22.50 USD ## About Alarm.com ## Company Overview - **One-liner**: Alarm.com is the leading cloud-based platform for intelligently connected properties, providing IoT solutions for security, video analytics, energy management, and automation to residential and commercial markets. - **Entity Type**: Public (NASDAQ: ALRM) - **Headquarters**: Tysons, Virginia, USA - **Founded**: 2000 (spun out of MicroStrategy) - **Founders**: Not publicly disclosed as a single founder; the company was spun out of MicroStrategy (now Strategy Inc.) ## Core Business - **Primary industry/industries**: IoT, Smart Home & Business Security, Video Analytics, Energy Management, Access Control - **Target customers**: B2B (service provider partners who resell to residential, multi-family, small business, enterprise commercial, and energy utility markets) - **Mission or purpose statement**: To make properties safer, smarter, and more efficient through an intelligent, cloud-based platform. ## Products & Services - **Alarm.com Platform (SaaS)**: The core cloud-based platform enabling remote control, home automation, alarm monitoring, and intelligent analytics. Processes over 365 billion data points from 170+ million connected devices annually. - **Interactive Security**: Cloud-based security monitoring with mobile app control. - **Video Monitoring & Analytics**: Smart cameras, video recorders, and AI-powered video analytics (including active shooter detection). - **Energy Management**: Smart thermostats, grid management solutions for electric utilities, and energy efficiency tools. - **Access Control**: Cloud-managed door locks and entry systems for commercial and multi-family properties. - **Water Management**: Leak detection and water shut-off solutions. - **Personal Safety & Emergency Response**: Data-rich emergency response solutions and personal safety devices. - **Vehicle & Fleet Management**: Connected vehicle solutions. - **Hardware**: Connected devices sold to service providers, including video cameras, video recorders, gunshot detection sensors, gateway modules, and smart thermostats. ## Market Standing - **Valuation/Market Cap**: $3.3 billion (as of mid-2026) [linkedin.com](https://www.linkedin.com/company/alarm-com) - **Annual Revenue**: $1.0112 billion (FY 2025) [sec.gov](https://www.sec.gov/Archives/edgar/data/1459200/000110465926047877/tm266507d2_ars.pdf) - **Key Metric**: SaaS and license revenue of $689.4 million in 2025 (10.1% CAGR from 2023-2025) [sec.gov](https://www.sec.gov/Archives/edgar/data/1459200/000110465926047877/tm266507d2_ars.pdf) - **Notable Investors/Partners**: TCV (Technology Crossover Ventures) led Series B; ABS Capital Partners led Series A; service provider partners include thousands of independent security dealers globally. - **Growth Signals**: Trusted by over 6 million people; operates in 30 countries; net income grew to $132.6 million in 2025; acquired CHeKT in February 2025; headcount of 2,058 full-time employees as of Dec 2025 [sec.gov](https://www.sec.gov/Archives/edgar/data/1459200/000110465926047877/tm266507d2_ars.pdf); active job postings: 78+ [job-boards.greenhouse.io](https://job-boards.greenhouse.io/alarmcom) ## Competitive Advantages - **Scale & Data Moat**: Processes 365+ billion data points from 170+ million connected devices, creating a massive, defensible data advantage. - **Service Provider Network**: A global network of thousands of trusted, independent service provider partners who sell, install, and support the platform—creating high switching costs and a strong distribution channel. - **Long Customer Relationships**: Service contracts typically span 3-5 years with residential and commercial property owners, providing recurring, predictable revenue. - **Multi-Industry Reach**: Addresses residential, multi-family, small business, enterprise commercial, and energy utility markets from a single platform. - **Proven Financial Model**: Consistent SaaS revenue growth (10.1% CAGR), strong net income, and positive adjusted EBITDA ($206M in 2025). ## Strategic Focus - **Platform Expansion**: Continuing to add new solution categories (active shooter detection, water management, grid management) to deepen the value for existing subscribers. - **International Growth**: Expanding operations across 30+ countries, with recent acquisitions and office openings in Europe, Asia, and Latin America. - **AI & Analytics**: Investing heavily in video analytics, AI-driven insights, and data-rich emergency response to differentiate offerings. - **Enterprise & Commercial**: Growing the enterprise commercial and multi-family segments beyond the core residential base. ## Why Work Here - **Culture**: Collaborative, informal work environment focused on innovation at the intersection of cloud computing, IoT, mobile access, and big data [alarm.com](https://alarm.com/careers/). - **Work Policy**: In-office model; employees work from physical offices. Multiple locations across the US (Tysons, VA; San Diego, CA; Boston, MA; Austin, TX; Centennial, CO; Bloomington, MN; Liberty Lake, WA) and globally (Poland, Canada, Taiwan, Colombia, Spain, Netherlands, Latvia, Brazil, Australia) [builtin.com](https://builtin.com/company/alarmcom). - **Compensation & Benefits**: 100% paid medical insurance for employees; 401(k) with employer match; paid time off starting at 4 weeks; employee stock purchase plan; performance bonuses; tuition assistance; internal training academy [alarm.com](https://alarm.com/careers/). - **Wellness & Perks**: $200/month for employees who waive health insurance; health savings account; gym discounts; sponsored fitness classes; lifestyle spending account ($300/year for wellness); free meditation app; virtual healthcare; family care benefits (back-up care, dependent care search) [sec.gov](https://www.sec.gov/Archives/edgar/data/1459200/000110465926047877/tm266507d2_ars.pdf). - **Engineering Culture**: Heavy emphasis on R&D (1,150 of 2,058 employees in R&D); opportunities to work on mission-critical IoT systems used by millions daily; internal development tracks and career growth programs [sec.gov](https://www.sec.gov/Archives/edgar/data/1459200/000110465926047877/tm266507d2_ars.pdf). - **Diversity & Inclusion**: Employee community groups including "Belonging" and "Women in Tech"; commitment to equal opportunity and inclusive hiring [sec.gov](https://www.sec.gov/Archives/edgar/data/1459200/000110465926047877/tm266507d2_ars.pdf). - **Employer Rating**: 3.6/5.0 on LinkedIn (526 reviews), with work-life balance rated 3.8 and culture rated 3.6 [linkedin.com](https://www.linkedin.com/company/alarm-com). ## Sources 1. [Alarm.com Careers Page](https://alarm.com/careers/) 2. [LinkedIn Company Profile](https://www.linkedin.com/company/alarm-com) 3. [Built In Company Profile](https://builtin.com/company/alarmcom) 4. [Alarm.com 2025 Annual Report (SEC)](https://www.sec.gov/Archives/edgar/data/1459200/000110465926047877/tm266507d2_ars.pdf) 5. 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