---
title: 'Technical Support Representative, Catholic at Pushpay'
canonical: 'https://feeny.ai/job/technical-support-representative-catholic-pushpay-colorado-springs-b39swd3rx2bh'
type: 'job'
last_seen: '2026-09-17'
---

# Technical Support Representative, Catholic at Pushpay

- **Company:** Pushpay
- **Location:** Colorado Springs, CO
- **Posted:** 2026-09-16
- **Last confirmed live:** 2026-09-17
- **Apply:** https://job-boards.greenhouse.io/pushpay/jobs/8209784

## Job description

## About the Role

The Technical Level l is an agile, high-empathy problem solver responsible for owning and resolving technical inquiries within the Pushpay SaaS ecosystem. Operating as a critical partner to our customers, this role focuses on end-to-end incident ownership - guiding users from initial contact through root-cause discovery to total technical resolution.

- Strategic Growth & Core Metrics
- Product Knowledge: Upon successful completion of initial onboarding:
- Demonstrates functional fluency in either the Giving or ChMS platform architecture.
- Maintains a general working knowledge of basic application and account ecosystems.
- Performance Baseline: Post onboarding period, consistently meets or exceeds all core KPIs.
- Maintains target response times and customer satisfaction (CSAT) goals. KPI’s may vary depending on the customer segment.
- Core Competency: Level l Profile - An autonomous, proactive individual contributor who executes complex troubleshooting workflows with minimal supervision.
- Tenure Benchmark: 2 - 3 years of relevant customer-facing or software support experience prior to time at Pushpay.

Named as one of BuiltIn ‘Best Places to Work’ in Seattle, Denver and Dallas for 2025; ranked number 10 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ list in the large companies category for 2024; named as a 2025 'Best Places to Work for Women' by Best Companies Group.

## Benefits and Compensation

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:

- 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
- 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
- 401K match
- Hybrid work model - 3 days in the office / 2 days remote each week
- 12 paid company holidays
- 2 paid Volunteer Time Off days
- 15 days PTO to start, increases with tenure and seniority
- Paid parental and adoption leave
- Compensation Range: $50,615-$61,863

## What You'll Do

- Customer Support:
- Operates as the primary owner for incoming service channels including the ticketing system, live chat, phone, and email.
- Manages personal queue health dynamically to maintain strict adherence to customer Target Response times.
- Assist with customer account management as it relates to significant account changes and renewal handoff.
- End-to-End Troubleshooting Ownership:
- Troubleshoots and resolves issues related to the Pushpay platform.
- Demonstrates technical ownership of each customer request - leveraging software discovery to resolve problems at first contact.
- Escalate highly complex platform anomalies that fall outside standard Level l documentation.
- Accurately shares specialized inquiries to CSM or Implementation within the greater Customer Experience department.
- Knowledge Base Contribution:
- Utilizes internal technical resources daily to ensure accurate problem resolution.
- Identifies documentation gaps and contributes updates to the team knowledge base.
- Reviews technical support updates regularly to keep pace with continuous product deployments.

## What You'll Bring

- Experience & Technical Aptitude:
- Minimum 2-3 years of dedicated experience in a technical support, help desk, or client-facing support role.
- Basic experience navigating modern CRM architectures like Salesforce is a major plus.
- Core Professional Attributes:
- Possesses an excellent eye for detail and the ability to create accurate work pieces.
- Demonstrates excellent written and verbal communication abilities.
- Maintains a strong work ethic and a well-organized approach to task management.
- Exhibits a genuine interest helping solve customer requests.
- Displays a natural love for problem-solving within online software platforms.
- Physical Requirements:
- Requires prolonged periods of sitting at a desk and working on a computer.

Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact peopleteam@pushpay.com.

About [Pushpay](https://s41008.pcdn.co/wp-content/uploads/2022/05/PushpayAnnualReport2022.pdf)

Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!

**Applications will be taken on an ongoing basis

#LI-TS1 #LI-Hybrid

## About Pushpay

## Company Overview
- **One-liner**: Pushpay provides a church engagement platform that unifies giving, groups, and engagement to help churches grow generosity and deepen community connections.
- **Entity Type**: Private (acquired by BGH Capital and Sixth Street in 2023)
- **Headquarters**: Redmond, Washington, USA (with offices in Allen, Texas, and Colorado Springs, Colorado)
- **Founded**: 2011
- **Founders**: Kenny Wyatt, Aaron Senneff, Nolan Smith, Gruia Pitigoi-Aron, Maria Telles, Angelique Rothermel, Cole Schofield, Cary Yocum, Matthew Smith

## Core Business
- **Primary industry/industries**: Church Management Software (ChMS), Digital Giving & Engagement, Video Streaming
- **Target customers**: B2B — churches, parishes, dioceses, and other mission-based organizations (14,000+ customers)
- **Mission or purpose statement**: To help mission-based organizations connect, grow, and drive meaningful change through great software and a culture of generosity.

## Products & Services
- **[ChurchStaq™]**: An all-inclusive suite of engagement solutions including a Church Management System (ChMS), mobile app, donor management, and giving solution. (SaaS)
- **[ParishStaq™]**: A purpose-built technology suite for Catholic churches to help parishes and dioceses increase generosity and enhance engagement. (SaaS)
- **[Resi Media]**: An industry-leading video streaming platform acquired in 2021, enabling organizations to increase engagement and expand their digital presence. (SaaS / Platform)
- **Mobile Giving App**: iOS and Android apps for in-person and online giving, including features like Touch ID payments, Fastpay (five-second giving), and credit card entry by camera.
- **Reporting & Insights**: Centralized dashboards, customizable reports, and search/filters for data-driven decision-making.
- **Customizable Forms**: Tools for creating and managing forms for various church needs.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Over $7.6 billion USD processed through online giving; $210 million in at-risk donations secured annually.
- **Notable Investors/Partners**: Acquired by BGH Capital and Sixth Street in 2023. 100+ integrations with existing software tools and databases.
- **Growth Signals**: Trusted by more than 14,000 customers; launched ChurchStaq™ in 2023; launched ParishStaq™ in 2022; acquired Resi Media in 2021; Bronze Stevie® Winner for Customer Service Department of the Year 2025.

## Competitive Advantages
- **Purpose-built for mission-based organizations**: Unlike generic CRM or giving platforms, Pushpay is specifically designed for churches, with features like at-risk donation recovery, spiritual journey tracking, and church-specific engagement analytics.
- **Integrated ecosystem**: Combines giving, ChMS, mobile app, and video streaming into one unified platform, reducing the need for churches to manage multiple disconnected tools.
- **100+ integrations**: Seamlessly links with existing software tools and databases, making it easy for churches to adopt without starting from scratch.
- **Award-winning customer support**: Recognized with a Bronze Stevie® Award for Customer Service Department of the Year 2025.

## Strategic Focus
- **Deepening the product suite**: Continuing to build out ChurchStaq™ and ParishStaq™ as comprehensive, all-in-one solutions for church engagement and administration.
- **Expanding the Catholic market**: With the launch of ParishStaq™ in 2022, Pushpay is specifically targeting Catholic parishes and dioceses.
- **Growing the video streaming business**: Through the Resi Media acquisition, Pushpay is expanding its digital presence capabilities for churches.
- **Data-driven engagement**: Using analytics and insights to help churches track community engagement, giving trends, and spiritual journey progression.

## Why Work Here
- **Culture of generosity**: The company emphasizes a culture of generosity and purpose, with employees supporting charitable causes.
- **Hybrid work model**: Employees engage in a combination of remote and on-site work, with a typical expectation of 3 days a week on-site.
- **Comprehensive benefits**: Includes healthcare benefits, dental insurance, health insurance, Flexible Spending Account (FSA), family and childcare benefits, generous parental leave, and family medical leave.
- **Diversity, Equity & Inclusion**: Offers diversity-based Employee Resource Groups (ERGs).
- **Career development**: Provides customized development tracks, promotion policies, and job training/talent development programs.
- **Offices**: Three offices in the US (Redmond, WA; Allen, TX; Colorado Springs, CO) with a hybrid workspace model.
- **Employee size**: 530 total employees.
- **Notable perks**: Legal assistance, generous parental leave, and a focus on employee growth and promotion from within.

## Sources
1. [pushpay.com](https://pushpay.com/)
2. [pushpay.com/about-us](https://pushpay.com/about-us)
3. [pushpay.com/about-us/careers](https://pushpay.com/about-us/careers/)
4. [builtin.com](https://builtin.com/company/pushpay)
5. [builtin.com](https://builtin.com/company/pushpay/faq/workplace-perception)

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