--- title: 'Technical Support Representative - Evening Shift at Circadia Health' canonical: 'https://feeny.ai/job/technical-support-representative-evening-shift-circadia-health-karachi-6gp5s3tt1vs0' type: 'job' last_seen: '2026-10-29' --- # Technical Support Representative - Evening Shift at Circadia Health - **Company:** Circadia Health - **Location:** Karachi, Pakistan - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-10-21 - **Last confirmed live:** 2026-10-29 - **Apply:** https://jobs.lever.co/circadiahealth/d6395855-57b4-441c-93cb-325ae71517dd ## Job description We are looking for a motivated Technical Support Representative in our Pakistan office to assist customers and internal teams with technical issues, troubleshoot software problems, and ensure timely resolution of support requests. ## Key Responsibilities - Answer inbound calls and assist clients with application-related issues - Troubleshoot account and application issues to identify root causes - Diagnose problems and run tests within the application to verify functionality - Submit support tickets for parts delivery requests and other necessary actions - Document client interactions and issue resolutions accurately - Escalate complex or unresolved issues to the appropriate internal teams - Follow up with clients to ensure timely resolution of their concerns ## What We're Looking For - Proficient in spoken and written English - Strong technical aptitude with the ability to troubleshoot software/application issues - Highly attentive to detail with strong problem-solving skills - Prior experience in a customer support, help desk, or technical support role preferred - Excellent communication and interpersonal skills - Ability to multitask and manage time effectively in a fast-paced environment ## Preferred Skills - Familiarity with ticketing systems (HubSpot, Intercom, etc) - Experience in healthcare technology, SaaS, or related industries is a plus If you're passionate about delivering exceptional customer experiences and enjoy building strong relationships, we'd love to hear from you. Apply using this link or send resumes to neha@circadia.health ## About Circadia Health ## Company Overview - **One-liner**: Circadia Health provides the world’s first FDA-cleared contactless patient monitoring platform that uses radar and AI to detect early signs of clinical deterioration in senior care settings. - **Entity Type**: Private (total funding $100.4M, multiple rounds including seed, convertible notes, and product crowdfunding) - **Headquarters**: Los Angeles, California, United States - **Founded**: 2016 - **Founders**: Michal Maslik (CTO & Co-Founder); other co-founders not publicly named in available sources ## Core Business - **Primary industry**: Medical Equipment Manufacturing / Healthcare Technology - **Target customers**: B2B – skilled nursing facilities (SNFs), senior living communities, home health agencies, and healthcare providers serving elderly populations - **Mission statement**: “Reduce rehospitalizations by helping providers see changes in their patient’s health before they worsen and disrupt treatment.” [circadia.health/about](https://circadia.health/about) ## Products & Services - **C200 Device**: FDA-cleared contactless monitoring device that uses radar and proprietary algorithms to detect heart rate, respiratory rate, bed exits, and motion. Includes two-way audio for patient communication. [circadiahealth.com](https://circadiahealth.com/) - **Clinical Intelligence Platform**: Cloud-based software providing predictive analytics, real-time alerts, and daily risk reports powered by AI and machine learning. Integrates with electronic health records. - **Virtual Nurse Monitoring Service**: A team of virtual nurses reviews device data and patient records 24/7/365 to deliver personalized, predictive risk alerts, enabling early intervention. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total funding of $100.4M (latest reported convertible note of $100M in 2017, plus seed and earlier rounds) [linkedin.com](https://www.linkedin.com/company/circadia) - **Notable Investors**: Village Global (led seed round, backed by Bill Gates, Jeff Bezos, Mark Zuckerberg) [apply.workable.com](https://apply.workable.com/circadia-health/) - **Growth Signals**: - 30K+ patients monitored per day [circadiahealth.com](https://circadiahealth.com/) - 30% reduction in rehospitalizations reported - 78 employees (+35.6% YoY), with presence in 6 countries [linkedin.com](https://www.linkedin.com/company/circadia) - Active hiring: 10 open positions, job postings up 400% YoY - $316K yearly ROI per 100-bed SNF claimed ## Competitive Advantages - **First-mover with FDA clearance**: Only contactless monitoring system cleared by the FDA for heart rate, respiratory rate, and motion without any body-worn sensors. - **Proprietary radar + AI**: Hardware, algorithms, and software all built in-house, creating a vertically integrated solution. - **Predictive, not reactive**: Platform detects changes hours to days before clinical events (e.g., CHF, COPD exacerbation, sepsis, falls). - **Covered by Medicare**: Reimbursable in skilled nursing facilities, lowering adoption barriers. ## Strategic Focus - **Proactive senior care**: Continue reducing hospital readmissions and fall risks through early detection. - **Clinical evidence generation**: Hiring a Senior Scientist for Real-World Evidence and Outcomes to publish rigorous studies proving impact. - **Scaling clinical services**: Expanding virtual nurse monitoring and telehealth NP roles to support providers. - **Global expansion**: Already operating in the UK, Pakistan, Germany, and Qatar. ## Why Work Here - **Culture**: Mission-driven team of engineers, scientists, and physicians focused on transforming senior care. Emphasis on diversity and inclusion. [circadia.health/about](https://circadia.health/about) - **Work model**: Hybrid – 2-3 days per week in the El Segundo, CA office for most roles. - **Compensation**: Transparent salary ranges (e.g., Nurse Practitioner $120K–$160K, Senior Scientist $165K–$205K) [linkedin.com](https://www.linkedin.com/company/circadia) - **Engineering culture**: In-house development of hardware, AI, and software; opportunities to work on cutting-edge radar and machine learning technology. - **Growth**: Rapidly scaling team (+35.6% YoY) with roles across engineering, clinical, customer success, and data. ## Sources 1. [circadiahealth.com](https://circadiahealth.com/) 2. [circadia.health/about](https://circadia.health/about) 3. [linkedin.com/company/circadia](https://www.linkedin.com/company/circadia) 4. [apply.workable.com/circadia-health](https://apply.workable.com/circadia-health/) 5. 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