---
title: 'Technical Support Representative at Quo'
canonical: 'https://feeny.ai/job/technical-support-representative-quo-honduras-sh2qte02bebc'
type: 'job'
last_seen: '2026-09-15'
---

# Technical Support Representative at Quo

- **Company:** Quo
- **Location:** Honduras
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.gem.com/quo/am9icG9zdDpfFWCcC7SfLH1KHFMoZnwU

## Job description

## About the role

Do you love helping customers? Are you excited to solve problems, communicate effectively, and create positive customer experiences? Do you thrive in fast-paced, autonomous environments? Are you eager to make an impact at a high-growth startup?

As a Technical Support Representative at Quo, you'll play a key role in delivering exceptional service to our customers while shaping the future of our product. You’ll assist hundreds of customers weekly by answering questions, resolving technical challenges, and ensuring they’re getting the most out of Quo. Beyond customer support, you’ll provide product feedback to our engineering and design teams to help craft the best possible experience for our users.

You’ll also have opportunities to work on projects that scale and improve our customer experience team. You'll help us grow smarter and faster. For a behind-the-scenes look at how we gather and act on customer feedback, check out [this blog post](https://www.openphone.co/blog/how-we-collect-organize-and-implement-customer-feedback/).

Some of the things you’ll do:

- Assist Quo customers and prospects through email, live chat, phone and text.
- Troubleshoot technical issues, collaborating with the engineering team for timely resolutions.
- Proactively identify and recommend process improvements to streamline our operations.
- Advocate for customer needs by turning feature requests and insights into actionable recommendations for the product team.
- Identify high-growth accounts or sales opportunities, collaborating with the Customer Success team for follow-ups.
- Keep internal documentation up-to-date to ensure smooth operations within the team.

## About you

- Experience: We welcome a range of professional backgrounds and are especially excited to connect if you have 1-3 years of experience in customer-facing roles (experience at a startup is a bonus!).
- Education: We value diverse paths of learning and growth, whether they involve a degree, certification, or relevant experience.
- Empathy & Resourcefulness: You have a knack for tackling customer questions and challenges with empathy, creativity, and resourcefulness.
- Communication Skills: You’re an exceptional writer with attention to detail and a friendly, approachable tone. (Bonus points if you can make telecommunications fun!)
- Tech-Savviness: You’re comfortable navigating technical issues and excited to dive into the details to find solutions.
- Growth Mindset: You’re eager to learn, adapt, and grow in this role and beyond.
- Startup Enthusiasm: You thrive in dynamic, fast-paced environments and enjoy working alongside a passionate team to build something amazing.
- Schedule Flexibility: We’re flexible on your time zone within North America, but most roles start around 7 - 9 AM PST and run for about 8 hours. We’re looking for someone who’s open to working weekends, depending on the needs of the team.

## About Quo

## Company Overview
- **One-liner**: Quo (formerly OpenPhone) provides a shared business phone and inbox with AI capabilities to help small businesses manage customer communications and build stronger relationships.
- **Entity Type**: Private (startup; backed by Y Combinator; raised $105M in recent funding)
- **Headquarters**: Remote-first; historically based in San Francisco, CA, USA (inferred from OpenPhone history)
- **Founded**: 2018
- **Founders**: Mahyar Raissi and Daryna Kulya

## Core Business
- **Primary industry**: Business communication software (VoIP, AI-powered customer engagement)
- **Target customers**: B2B, primarily small and medium businesses (SMBs)
- **Mission**: To fuel an economic renaissance by giving the 99.9% of businesses that are small the modern, intuitive tools they need to make a lasting impact

## Products & Services
- **[Quo Platform]**: A unified business phone and inbox for calls, texts, and customer management. Includes AI agent Sona, custom call flows, multi-level phone menus, and integrations with Salesforce, HubSpot, Jobber, and Make. (SaaS)
- **[Sona AI]**: An AI front-office partner that answers calls, captures details, and helps with sales, support, and every customer conversation. Included on all plans with 10 free calls per month.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding – at least $105M raised in a recent round (specific series not disclosed); 90K+ businesses on the platform; 1B+ calls and messages sent
- **Notable Investors/Partners**: Y Combinator (accelerator); integrations with Salesforce, HubSpot, Jobber, Make
- **Growth Signals**: Rebranded from OpenPhone to Quo; launched major AI update (Sona); ranked #1 customer satisfaction on G2 (4.7 stars); raised $105M to accelerate vision

## Competitive Advantages
- **AI-first approach**: Sona AI is included on all plans, providing automated call handling and customer engagement out of the box.
- **Unified communications**: Combines calls, texts, and customer data in one platform, eliminating the need for separate tools.
- **High customer satisfaction**: Consistently top-rated on G2 for customer satisfaction.
- **Remote-first culture**: Built distributed from day one, with transparent compensation and strong perks.

## Strategic Focus
- Expanding AI capabilities for the front office (sales, support, customer relationship management).
- Deepening integrations with CRM and business workflow tools.
- Scaling globally to serve more small businesses and displace legacy phone systems.

## Why Work Here
- **Remote-first from day one**: Work from anywhere with annual in-person offsites (e.g., San Diego).
- **Competitive compensation**: Transparent pay, competitive equity, and a $1,000 home office setup budget.
- **Comprehensive benefits**: Health, dental, vision; unlimited PTO and sick leave; paid family leave; retirement support (varies by country).
- **Learning & wellness**: $3,000/year L&D stipend; $200/month wellness stipend.
- **Culture**: Described as passionate, determined, and excited about the challenges of a rapidly growing startup. Interview process typically takes 4–6 weeks and includes recruiter screen, hiring manager, team interviews, a possible project, and a final leadership interview.

## Sources
1. [quo.com/careers](https://www.quo.com/careers)
2. [quo.com/about](https://www.quo.com/about)
3. [quo.com/new-chapter](https://www.quo.com/new-chapter)
4. [glassdoor.com](https://www.glassdoor.com/) (general careers page)

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