---
title: 'Technical Support Specialist (AI / SaaS) at EvolutionIQ'
canonical: 'https://feeny.ai/job/technical-support-specialist-ai-saas-evolutioniq-new-york-e1f7zsz942ct'
type: 'job'
last_seen: '2026-10-15'
---

# Technical Support Specialist (AI / SaaS) at EvolutionIQ

- **Company:** EvolutionIQ
- **Location:** New York, NY
- **Posted:** 2026-09-28
- **Last confirmed live:** 2026-10-15
- **Apply:** https://job-boards.greenhouse.io/evolutioniq/jobs/6209953004

## Job description

About Us: EvolutionIQ’s mission is to deliver state of the art technology that helps insurance claims teams make claims handling more accurate, fair, and efficient, so that more people impacted by injury or illness can continue their lives with dignity and stability. We are currently experiencing massive growth and to accomplish our goals, we are hiring world-class talent who want to help build and scale internally, and transform the insurance space. Our team is our #1 priority, and we have been named one of[Inc.’s Best Workplaces](https://www.evolutioniq.com/resources/evolutioniqs-award-winning-culture-three-years-running-as-an-inc-best-workplace) 3 years in a row and Built In’s Best Places to work in 2025 and 2026!

We are looking for a motivated and technically minded Technical Support Specialist to join our team in New York City. In this role, you will serve as the first point of contact for our client’s users, helping them navigate technical challenges and ensuring they get the most value out of our platform.

This is an ideal role for a recent graduate or early-career professional looking to launch a career in technical product support, customer success, or solutions engineering. You will gain deep exposure to AI-as-a-Service (AIaaS) concepts, database management, and enterprise SaaS workflows.

## What You Will Do

- Front-Line Support: Act as the primary point of contact for client users, managing incoming inquiries via email, chat, and ticketing systems.
- Troubleshooting: Diagnose and resolve technical issues related to the EvolutionIQ platform; replicate bugs and work with the Technical Engagement Management and Solutions Engineering team to escalate complex problems.
- Client Education: Translate complex technical concepts into clear, easy-to-understand explanations for non-technical users.
- Data Analysis: Use SQL to query databases and investigate data discrepancies to resolve client support tickets.
- Workflow Optimization: Utilize tools like Zendesk and Salesforce to track issues, document solutions, and contribute to our internal knowledge base.
- Product Feedback: Be the "voice of the customer" by gathering user feedback and trends to share with the Product and Engineering teams.

## Who You Are

- Education: You hold a Bachelor’s degree, preferably in Computer Science, Information Systems, Engineering, or a Business discipline (Finance, Accounting, etc.).
- Experience: You are fresh out of a top program and ideally 1-2 years of professional experience. Previous internships in tech support, IT, or client services are a strong plus.
- Communications: You possess excellent written and verbal communication skills. You can write a professional email and speak confidently with clients.
- Tech-Savvy: You have a firm grasp of technical support workflows and a strong interest in AI technologies and SaaS business models.
- Problem Solving: You enjoy digging into a puzzle and don't stop until you find the solution.

Technical Skills

Required:

- Understanding of AI-as-a-Service (AIaaS) concepts.
- Basic to Intermediate proficiency in SQL (selects, joins, basic data manipulation).
- Familiarity with CRM and Ticketing platforms (specifically Salesforce and Zendesk).

Preferred:

- Experience with ServiceNow is a plus.
- Experience with API testing tools (like Postman) or basic scripting (Python/JS).

Work-life, Culture & Perks:

- Compensation: The base salary range is $75-95K, with flexibility depending on a candidate’s background and experience. An annual bonus plan is also included in our compensation package.
- Well-Being: Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching. Additional family, wellness, and pet benefits.
- Home & Family: Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers). We offer a flexible schedule for new parents returning to work.
- Office Life: Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend.
- Growth & Training: $1,000/year for each employee for professional development, as well opportunities for tuition reimbursement.

EvolutionIQ appreciates your interest in our company as a place of employment. EvolutionIQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

## About EvolutionIQ

## Company Overview
- **One-liner**: EvolutionIQ provides an AI-powered claims guidance platform that helps insurance claims professionals make faster, more accurate decisions for disability and workers’ compensation claims.
- **Entity Type**: Private (acquired by public company CCC Intelligent Solutions, NASDAQ: CCCS, for $730 million in 2025)
- **Headquarters**: New York, New York, USA
- **Founded**: 2019
- **Founders**: Karan Uppal (CEO) and Tomas Vykruta (President)

## Core Business
- **Industries**: Insurance technology (disability and workers’ compensation claims), AI-driven SaaS
- **Target Customers**: B2B – large enterprise insurance carriers (disability, workers’ comp, auto casualty)
- **Mission**: Deliver state-of-the-art AI that helps insurance claims teams make claims handling more accurate, fair, and efficient, enabling injured or ill individuals to continue their lives with dignity and stability.

## Products & Services
- **Claim Guidance Platform**: An explainable AI system that guides claims professionals with next best action recommendations, improving decision quality and claim outcomes for disability and workers’ compensation lines.
- **Medical Summarization Platform**: Generative AI that summarizes medical documentation to accelerate decisions and drive next best actions across life, accident, and casualty lines.

## Market Standing
- **Valuation / Market Cap**: Acquired for $730 million (60% cash, 40% CCCS stock) – deal closed Q1 2025. Parent company CCCS has a market cap of approximately $7 billion.
- **Key Metric**: Acquisition price of $730 million; serves 7 of the top 15 U.S. disability carriers.
- **Notable Investors/Partners**: CCC Intelligent Solutions (parent company); customers include major U.S. disability and workers’ compensation carriers.
- **Growth Signals**: 100% successful deployment rate; average program ROI of 8-10x; team grown to nearly 200 employees across the U.S., Europe, and Australia.

## Competitive Advantages
- **Pioneer in Claims Guidance**: First to market with AI-powered next best action recommendations specifically for disability and injury claims.
- **Explainable AI**: Models are designed to be interpretable by claims professionals, building trust and regulatory compliance.
- **Proven ROI**: Measurable improvements in claim outcomes and cost savings, with high adoption among top carriers.
- **Post-Acquisition Stability**: Backed by CCC’s established platform and financial resources while retaining startup agility.

## Strategic Focus
- Scale the claims guidance platform across CCC’s installed base of 35,000+ companies.
- Expand into auto casualty and property & casualty lines.
- Continue independent AI innovation in disability and workers’ comp while leveraging CCC’s distribution and operational infrastructure.

## Why Work Here
- **Culture**: Recognized as an Inc. Best Workplace (2022–2024) and Built In Best Places to Work (2025–2026). Transparent, collaborative, and fast-moving startup culture within a larger public company.
- **Work Model**: Hybrid schedule with a Soho, NYC office. Flexible PTO, pet-friendly office, free lunches, and annual retreats (e.g., Puerto Rico, Catskills).
- **Benefits**: 100% paid parental leave (16 weeks primary, 12 weeks secondary), comprehensive medical/dental/vision, 401k matching, $1,000/year professional development budget, tuition reimbursement, and RSU equity.
- **Engineering & Product**: Opportunity to work on cutting-edge AI that directly impacts millions of lives. High ownership, rapid iteration, and a bias toward over-communication.

## Sources
1. [evolutioniq.com](https://www.evolutioniq.com/about) – Company overview, mission, team, culture, benefits.
2. [linkedin.com](https://www.linkedin.com/company/evolution-iq) – Employee count, description, open roles.
3. [cccis.com](https://www.cccis.com/news-and-insights/posts/ccc-intelligent-solutions-announces-the-acquisition-of-evolutioniq-the-leading-ai-guidance-platform-for-disability-and-injury-claims-management) – Acquisition details and market reach.
4. [greenhouse.io](https://job-boards.greenhouse.io/evolutioniq/jobs/5973506004) – Salary range, benefits, and role details.

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