---
title: 'Technical Support Specialist at Attio'
canonical: 'https://feeny.ai/job/technical-support-specialist-attio-australia-21qa1s16jah4'
type: 'job'
last_seen: '2026-10-13'
---

# Technical Support Specialist at Attio

- **Company:** Attio
- **Location:** Australia
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-28
- **Last confirmed live:** 2026-10-13
- **Apply:** https://jobs.ashbyhq.com/attio/285f98e6-0b65-4688-b381-8ab6b7cff1ca

## Job description

Attio is the CRM for agentic revenue. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right place.

## About the role

Our Support team is at the heart of Attio’s customer experience — maintaining an exceptional 98% CSAT average over the past six months. We hold ourselves to an incredibly high standard at every stage of the customer journey, ensuring that every interaction reflects our commitment to clarity, care, and quality. As a Technical Support Specialist, you’ll be the trusted voice of Attio to our customers — helping them solve problems, unlock value, and feel supported every step of the way. You’ll troubleshoot technical issues, share product best practices, and act as the customer’s advocate across teams. This is a role for someone who thrives on problem-solving, loves getting into the details, and finds genuine satisfaction in turning a complex issue into a seamless experience. You’ll play a key role in maintaining the standards that make our customers love Attio — and help us set a new benchmark for excellence in B2B SaaS support. This is Attio’s first hire in the APAC region, offering a unique opportunity to help establish our presence in Australia. As such, we’re looking for a self-starter who’s comfortable working autonomously, taking ownership, and navigating ambiguity in a fast-paced environment.

## What you'll do

In this role, you’ll take ownership of the technical and operational processes that keep our customers successful. You’ll combine empathy, product expertise, and clear communication to deliver best-in-class support. Customer support excellence: Provide fast, high-quality support across email, chat, and video, maintaining strong CSAT and meeting SLAs across APAC hours. Advanced technical troubleshooting: Diagnose and resolve complex issues across Attio’s API (REST payloads, authentication, error handling), webhooks, SDKs, and integrations — identifying root causes rather than surface-level fixes. Multi-system debugging: Investigate issues spanning Attio and third-party platforms, interpreting logs, error outputs, and system behaviours to triage effectively before escalating to Engineering. Automation & workflow support: Advise on and troubleshoot customer-built automations (e.g. Zapier, Make, n8n), diagnosing failures and recommending improvements, while supporting equivalent builds within Attio’s native workflows. AI & integrations support: Troubleshoot MCP server connections and support customers integrating Attio into AI-powered workflows and toolchains. Autonomous regional ownership: Act as the primary technical support contact for APAC, independently managing a wide range of queries — from foundational product questions to complex technical investigations. Customer advocacy: Surface recurring issues, patterns, and product feedback from the APAC region, acting as the voice of the customer to Support, Product, and Engineering. Process and knowledge improvement: Contribute to Help Center content, internal documentation, and support workflows, continuously improving how we operate. Product mastery: Build deep expertise in Attio’s product, APIs, and integrations, staying ahead of new features to support customers with confidence.

## What you’ll bring

We’re looking for a customer-obsessed problem solver who combines technical curiosity with empathy and a love for helping others succeed. Proven experience: 2+ years in a technical support or customer support role within SaaS, ideally in a startup or high-growth environment. Strong technical depth: Experience troubleshooting APIs, integrations, and workflows; comfortable working with logs, debugging issues, and understanding system behaviour. Automation experience: Familiarity with tools such as Zapier, Make, or n8n — either supporting customers or building automations directly. AI & modern tooling curiosity: Experience with AI-powered workflows and emerging technologies. Independent operator: Comfortable working autonomously, making decisions, and managing complex issues without constant oversight. Excellent communication: Able to explain complex technical concepts clearly and concisely, both written and verbally. Customer empathy: Strong instinct for understanding customer needs and delivering thoughtful, high-quality solutions. Curiosity and initiative: Proactive, detail-oriented, and motivated to continuously learn and improve. Collaborative mindset: Works effectively with Support, Product, and Engineering to deliver a seamless customer experience.

## What we offer

- Equity in an early-stage tech company on an incredible trajectory
- 12% Superannuation contribution
- 25 days holiday plus local public holidays
- Apple hardware
- Enhanced family leave
- Team off-site in fun places! (We've been to Barcelona, Lisbon, Malta, and Split so far)

What does the hiring process look like? Applicants can expect the following:

- Initial Conversations
- 30-minute introductory chat with a member of our Talent team
- 30-minute track record interview with our Technical Support Specialist Manager
- Core Interviews
- Take-home technical exercise
- 45-minute team panel interview to assess skills and collaboration style
- 30-minute executive interview focused on impact and alignment with company goals
- Final Stage
- 30-minute closing conversation with our CEO
- Offer call (if it’s a mutual fit)

## About Attio

## Company Overview
- **One-liner**: Attio is an AI-native CRM platform that helps go-to-market teams build pipeline, automate workflows, and manage customer relationships with real-time data and autonomous agents.
- **Entity Type**: Private (Series B; $52M raised August 2025)
- **Headquarters**: London, United Kingdom
- **Founded**: 2019
- **Founders**: Adam Kingsley (CEO), Anne Zaragoza (CTO), Tom Wagner (VP of Sales) – note: LinkedIn also lists Nicolas Sharp as Founder and CEO, indicating a discrepancy. [attio.com](https://attio.com/) | [linkedin.com](https://uk.linkedin.com/company/attio)

## Core Business
- **Primary industry**: Software Development / Customer Relationship Management (CRM)
- **Target customers**: B2B; mid-market and enterprise go-to-market teams (Sales, Customer Success, Finance)
- **Mission**: To provide the revenue platform engineered for scale, where AI agents work alongside humans to capture every signal and move every deal forward.

## Products & Services
- **[Attio CRM Platform]**: A fully customizable, data-driven CRM with an adaptive data model, live customer context (Universal Context™), and AI-powered agents that automate lead capture, deal progression, renewal tracking, and reporting. Delivered as SaaS.
- **[Attio Agents]**: Autonomous revenue agents that execute playbooks (e.g., lead outreach at 2am, renewal alerts) and make over 1 million API calls per week. [attio.com](https://attio.com/)
- **[Data Enrichment]**: Built-in enrichment that learns from connected inboxes and calendars to populate records automatically.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private)
- **Key Metric**: Annual Revenue of ~$15.5M (LinkedIn estimate) and Total Funding of $137.5M across 6 rounds. [linkedin.com](https://uk.linkedin.com/company/attio)
- **Notable Investors/Partners**: Series B included 5 investors; Series A (2023) had 3 investors. Specific names not listed in search results.
- **Growth Signals**: 150 employees (+87.2% YoY), 52,691 LinkedIn followers, 45 active job postings (+246% YoY), 1,000+ agents running concurrently, 100M MCP tool calls per month. [linkedin.com](https://uk.linkedin.com/company/attio) | [attio.com](https://attio.com/)

## Competitive Advantages
- **Universal Context™**: A single, live layer of customer data that every team and agent acts on, eliminating silos.
- **AI-Native Architecture**: Sub-50ms latency, millions of records, and built-in agents that operate 24/7 – differentiating from legacy CRMs like Salesforce or HubSpot.
- **Adaptive Data Model**: The CRM automatically structures itself around the user’s business processes from day one (via connected email/calendar).

## Strategic Focus
- Scaling the platform for enterprise customers and expanding the agent ecosystem.
- Deepening AI capabilities (autonomous agents, MCP tool calls) to reduce manual GTM work.
- Growing headcount across Engineering, Sales, Customer Success, and Product – with a particular emphasis on building out the US and European offices.

## Why Work Here
- **Culture**: Described as built for “the people who own the number” – ambitious, data-driven, and fast-moving.
- **Work Policy**: Hybrid – 3 days per week on-site at London HQ; remote options for roles in Portugal, Ireland, Germany, and other European countries; also hybrid in New York and San Francisco. [builtin.com](https://builtin.com/company/attio)
- **Perks**: Not explicitly detailed, but the company emphasizes security (ISO 27001, GDPR, CCPA) and a modern tech stack.
- **Engineering Culture**: Heavy investment in infrastructure (sub-50ms latency, millions of records), AI agents, and platform engineering. Open roles include Staff Product Engineer, Senior Platform Engineer, and Data Engineering Lead. [attio.com/careers](https://attio.com/careers)

## Sources
1. [attio.com](https://attio.com/)
2. [linkedin.com](https://uk.linkedin.com/company/attio)
3. [builtin.com](https://builtin.com/company/attio)
4. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/attio)

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