---
title: 'Technical Support Specialist, Biology at GenScript/ProBio'
canonical: 'https://feeny.ai/job/technical-support-specialist-biology-genscript-probio-netherlands-rmghe4zc79ez'
type: 'job'
last_seen: '2026-10-27'
---

# Technical Support Specialist, Biology at GenScript/ProBio

- **Company:** GenScript/ProBio
- **Location:** Netherlands
- **Posted:** 2026-10-21
- **Last confirmed live:** 2026-10-27
- **Apply:** https://job-boards.greenhouse.io/genscript/jobs/5270985007

## Job description

## About GenScript

Founded in 2002 in New Jersey, GenScript Biotech Corporation accelerates innovation in biotech and healthcare by providing researchers and companies with the building blocks needed to develop groundbreaking treatments and products. Guided by its mission to Make People and Nature Healthier Through Biotechnology, and its role as a well-recognized biotechnology company, GenScript has a team of approximately 6,165 employees and has served more than 200,000 customers across over 100 countries and regions.

About GenScript Europe Division and Technical Support Specialist job

GenScript European division, headquartered in Rijswijk, Netherlands, with a branch office in Oxford, UK, was established in 2019 to serve as a hub for commercial, technical support, and logistics in the European and UK regions. In 2025, we reached a significant milestone with the launch of our new production facility in Delft, Netherlands - an expansion that reinforces our long-term commitment to operational excellence and enhanced service delivery for our EU clients. This growth reflects GenScript’s dedication to innovation, operational excellence, and building a stronger presence in the European biotech landscape.

Are you a recent Master’s graduate in Life Sciences with strong laboratory skills in fields such as Immunology, Biochemistry, Molecular Biology, or Cell Biology? GenScript is looking for a researcher ready to take their first step into industry as a Technical Account Representative. In this role, you will become an integral part of our vibrant team, acting as the bridge between our customers and internal teams. You’ll work closely with our Sales team, Production, Project Management, Marketing, Logistics, Finance departments, engage in preliminary discussions with customers to understand customer projects in depth, and provide accurate, customized quotations and solutions that reflect their needs. This is a unique opportunity to combine your scientific expertise with customer-facing experience in a fast-growing biotech environment.

Job title: Technical Support Specialist (Internal job title: Technical Account Representative)

Location: Remote (home-based) in the UK, France, Germany, Spain, Italy, or Portugal. Candidates must have the legal right to work in their country of residence.

Time: Full‑time (40 hours / week) Mon-Fri 9:00-17:30.

## What You'll Be Doing

- Take full charge of the daily operation of the customer service function that handles all initial inquiries from customers, dealers, and the general public regarding order placement, complaints, technical support and etc.
- Provide primary technical advice to customers with practical information and tools; identify and interpret customers’ requirements, shape these requirements to fit the business unit’s capabilities, and communicate these to customers.
- Partner closely with Sales Account Managers to provide technical guidance, develop customer-focused solutions, and support business growth across the region.
- Occasionally attends trade shows, technical shows and gives technical presentations to customers.

## What We Expect From You

- Master's degree in Cell biology, Immunology, Biochemistry, Molecular biology or relevant life science fields.
- Strong hands-on laboratory experience in molecular biology, protein science, cell biology, or related disciplines. Familiarity with techniques such as DNA cloning, plasmid preparation, protein expression, protein purification, Western Blot, or ELISA is preferred.
- Fluency, both verbal and written, in English. Fluent in French or German is a plus.
- Strong attention to detail.
- Good communication and presentation skills with technical content.
- Customer-focused, proactive and action-oriented.
- Previous industry experience in a similar role will be an advantage.

Interview Process

- Online introductory call with our recruiter.
- Online interview with hiring manager and a senior peer.
- Final online panel interview with the hiring managers and main stakeholders.

The selection process may include a reference check.

## #GS #LI-AH1

Benefits:

Benefits include medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and company holidays. Additional benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide commuter benefits, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.

GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.

Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform.

## About GenScript/ProBio

## Company Overview
- **One-liner**: GenScript Biotech Corporation, through its subsidiary ProBio, provides end-to-end contract development and manufacturing (CDMO) services for biologics, cell and gene therapies, and mRNA innovations, accelerating drug development from discovery to commercialization.
- **Entity Type**: Public (Hong Kong Stock Exchange: 1548.HK)
- **Headquarters**: Piscataway, New Jersey, United States (GenScript HQ); ProBio’s U.S. CDMO center of excellence in Hopewell, New Jersey
- **Founded**: 2002 (GenScript)
- **Founders**: Not publicly listed on provided sources; GenScript was founded by a team of scientists and entrepreneurs.

## Core Business
- **Primary industry/industries**: Biotechnology – Contract Development and Manufacturing Organization (CDMO); Life Science CRO; Cell & Gene Therapy; Biologics; mRNA therapeutics.
- **Target customers**: Biotech and pharmaceutical companies of all sizes (startups to large pharma), academic researchers, and clinical-stage developers – B2B focused.
- **Mission or purpose statement**: “Make People and Nature Healthier Through Biotechnology” (GenScript); ProBio’s mission: “Through our commitment to quality, collaboration and innovation, ProBio delivers customized solutions to transform scientific discoveries into market-ready therapies that make a lasting impact on patients’ health and well-being.”

## Products & Services
- **Plasmid DNA Development & GMP Manufacturing**: Specialized services for cell and gene therapy programs, from early development through clinical and commercial supply, manufactured at the Hopewell, New Jersey facility (FDA-compliant).
- **Viral Vector Development & GMP Manufacturing**: End-to-end support for AAV, lentivirus, and other vectors for clinical and commercial programs.
- **mRNA Development & Manufacturing**: Integrated solutions for speed, scalability, and quality, covering process development and GMP production.
- **Biologics Discovery & Development**: Antibody discovery, engineering, cell line development, upstream/downstream processing, and drug product manufacturing for monoclonal, bispecific, and multi-specific antibodies and recombinant proteins.
- **CMC Services for CGT**: Full CMC support for plasmids, viral vectors, mRNA, and nucleic acid drugs – from IND filing to commercial manufacturing, including cell banking, process characterization, analytical development, and stability studies.
- **Integrated Services**: Process development, bioanalytical development, formulation, and in vitro/in vivo pharmacology.

## Market Standing
- **Valuation/Market Cap**: Not publicly available from provided sources (GenScript is a public company with ticker 1548.HK; market cap varies – check financial platforms for latest).
- **Key Metric**: GenScript employs approximately 6,165 people and has served over 200,000 customers across more than 100 countries. ProBio has helped customers obtain more than 150 IND approvals since October 2017.
- **Notable Investors/Partners**: GenScript is a publicly traded company; ProBio is a wholly owned subsidiary. No specific investor names provided. Key partners include biotech and pharma companies globally.
- **Growth Signals**: Global expansion with facilities in the US, Netherlands, South Korea, and China (Hong Kong, Shanghai, Nanjing). GMP capacity meeting FDA, EMA, and NMPA regulatory standards. Growing network of development and manufacturing sites to support international programs.

## Competitive Advantages
- **End-to-End Platform**: ProBio offers a fully integrated “DNA-to-GMP” platform covering discovery, development, and manufacturing across multiple modalities (plasmids, viral vectors, mRNA, antibodies) – reducing handoffs and risk.
- **Regulatory Expertise**: Facilities designed to meet FDA, EMA, and NMPA requirements, enabling clients to navigate global submissions.
- **Proprietary Technology**: Technology-driven platform processes that minimize variability and accelerate timelines from early development to commercial supply.
- **Proven Track Record**: 150+ IND approvals since 2017 and partnerships with companies of all sizes demonstrate reliability and depth.

## Strategic Focus
- **Current priorities and direction for growth**: Expand global footprint to be closer to customers and align with regional regulatory needs; invest in cutting-edge capabilities for advanced therapies (CGT, mRNA); maintain a customer-centric, innovation-driven culture to accelerate client programs.
- **Key initiatives**: Building out purpose-built facilities for each modality, enhancing proprietary platform processes, and recruiting talent across R&D, manufacturing, and business development.

## Why Work Here
- **Culture highlights**: Mission-driven environment focused on “making people and nature healthier.” Core values: Customer Centric, Innovation, and Integrity. Emphasis on ethical standards, transparency, and collaboration.
- **Remote/hybrid/office policy**: Not explicitly stated in provided sources; roles appear to be based at specific sites (e.g., Hopewell, NJ; Piscataway, NJ; Europe; Asia). Some positions (e.g., Commercial Technical Support Specialist) offer remote in Europe.
- **Notable perks or engineering culture**: Opportunity to work on cutting-edge therapies (gene editing, mRNA, biologics) that directly impact patient health. Global career opportunities across multiple continents. The company encourages “new ideas and challenging traditional approaches” – a strong innovation culture for scientists and engineers.

## Sources
1. [genscriptprobio.com](https://genscriptprobio.com/about-us.html?src=fromgenscriptsubpage)
2. [genscript.com](https://www.genscript.com/our-business.html)
3. [probiocdmo.com](https://www.probiocdmo.com/careers.html)
4. [greenhouse.io](https://job-boards.greenhouse.io/genscript/jobs/4697895007)

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