---
title: 'Technical Support Specialist | Germany at Plasmidsaurus'
canonical: 'https://feeny.ai/job/technical-support-specialist-germany-plasmidsaurus-germany-62rq2w88svxq'
type: 'job'
last_seen: '2026-10-14'
---

# Technical Support Specialist | Germany at Plasmidsaurus

- **Company:** Plasmidsaurus
- **Location:** Germany
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-02
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.ashbyhq.com/plasmidsaurus/56c6a925-ceee-483f-8425-2b63072c112d

## Job description

## About Plasmidsaurus

Plasmidsaurus is on a mission to accelerate new cures and promote a healthier planet by unlocking a new level of productivity for scientists. Our sequencing services are used daily by thousands of innovators, including Nobel laureates, Fortune 100 pharma, and over 70,000 scientists.

We began by revolutionizing plasmid sequencing, making it exponentially cheaper and faster, with innovative sequencing technologies and a global network of laboratories that turn samples into answers in hours, not weeks.

Now we are expanding that same disruptive model across all of genomics. With the launch of our new RNA-seq service, we are taking a bold step toward our vision to sequence everything, providing scientists everywhere with faster, simpler, and more affordable access to the data that powers discovery.

Every team member at Plasmidsaurus plays a crucial role in driving the future of biotech research. Together, we are building the world’s most efficient sequencing engine that operates overnight, scales globally, and helps scientists make breakthroughs faster than ever before.

## About the role

Plasmidsaurus’s Technical Support Specialists serve as the first point of contact for our customers, delivering fast, consistent, and empathetic Tier 1-2 technical support to scientists in academic and research labs, and at biotech and pharmaceutical companies of all sizes. This position is a great fit for those with a background in biomedical sciences who are passionate about helping researchers succeed and thrive at solving problems. You will play a critical role in supporting our customers, and will help with any challenges, from troubleshooting technical issues, and monitoring sequencing processes to maintaining the highest quality and record keeping standards.

In this role, you can expect to:

- Respond to customer inquiries via email and phone in a timely and professional manner, balancing urgency and quality in your responses.
- Provide expert technical support for our sequencing services, quickly interpreting scientific information communicated by customers, and identifying their needs and the best path to solutions for their requests.
- Utilize internal systems with meticulous attention to detail to ensure rapid and precise inquiry resolution.
- Monitor sequencing process outputs and troubleshoot inconsistencies to ensure high-quality results.
- Identify and escalate complex issues to the appropriate departments, collaborating directly with our laboratory technicians, bioinformatics specialists, and software teams.
- Maintain accurate records of customer interactions and support cases in our CRM system.
- Provide feedback to improve workflows, documentation, and overall customer experience.

You should bring:

- A Bachelor’s degree in Biology, Genetics, Molecular Biology, or a related field
- Experience in DNA sequencing, genomics, or molecular biology techniques
- Some experience interacting with customers or users, ideally fielding high volume requests as the first point of contact
- Strong critical thinking and problem-solving skills and excellent analytical capabilities
- An ability to prioritize tasks and communicate efficiently, ensuring timely updates without sacrificing quality of solutions or responses
- Strong written and verbal communication and customer service skills
- A proactive, solutions-oriented mindset and the ability to work both independently and collaboratively in a fast-paced startup environment.

It’s excellent, but not required, if you also have:

- Familiarity with bioinformatics tools and NGS data analysis
- A systems thinking approach, looking beyond isolated issues to improve workflows, prevent recurring problems, and enhance the overall user experience
- Contributed to the development of training documentation
- Direct startup experience in Biotech, Medtech, or Healthtech
- Experience with ticketing services like Service Hub, Zendesk, or Service Cloud

Location & Working Hours

- Location: Cologne, Germany- hybrid in office on Monday, Wednesday, and Friday
- Working hours: 9:00am to 5:00pm or 10:00am to 6:00pm CEST
- Infrequent, occasional weekend coverage

Ways of Working

- Own. Every ticket is yours from first reply to resolution, even when the fix sits with our lab, bioinformatics, or software teams. You keep customers updated and don’t need to be chased.
- Build. When the same question keeps coming in, you look past the ticket to the root cause and build the guide, FAQ, or workflow fix so the next scientist never has to ask.
- Move. Scientists are waiting on answers to plan their next experiment. You respond fast, make the call, and would rather send a clear answer today than a perfect one tomorrow.
- Participate. You hear customer pain points before anyone else, so you bring them to the lab, product, and software teams early and push for changes, even when a process belongs to another team.
- Inspire. Every interaction shapes how scientists see Plasmidsaurus. You set the bar for great support and help train the specialists who join after you.

Interviews will be in English. We kindly ask that you submit your resume in English, as well.

We encourage you to apply even if your experience doesn't perfectly align with the job description as we seek out diverse and creative perspectives. Team members who love to learn and collaborate in an inclusive environment will thrive with us. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need additional accommodations to feel comfortable during your interview process, please let us know at careers@plasmidsaurus.com.

## About Plasmidsaurus

## Company Overview
- **One-liner**: Plasmidsaurus provides overnight, long-read sequencing services for plasmids, RNA, amplicons, whole genomes, AAV, and microbiomes to accelerate life science research.
- **Entity Type**: Private (Startup)
- **Headquarters**: South San Francisco, California, United States
- **Founded**: 2022
- **Founders**: James Stapleton (Co-founder and CTO), Eric Johnson (Co-founder and CSO)

## Core Business
- **Primary industry/industries**: Biotechnology Research, Genomics, Life Sciences
- **Target customers**: B2B — academic research labs, biotech startups, Fortune 100 pharmaceutical companies, and DIY biohackers
- **Mission or purpose statement**: "To accelerate new cures and promote a healthier planet by unlocking new levels of productivity for scientists."

## Products & Services
- **Whole Plasmid Sequencing**: Overnight, long-read sequencing of entire plasmids without the need for primers or minipreps, providing fully annotated maps.
- **RNA-Seq**: Ultrafast, affordable transcriptome analysis from cells, with results in as fast as 3 days.
- **Amplicon Sequencing**: Fast results for amplicons of any size, including overnight microbiome amplicon sequencing.
- **Whole Genome Sequencing**: Fast and complete genome sequences for nearly any organism.
- **AAV Genome Sequencing**: Full-length AAV genome sequences from intact capsids in 3 days, identifying potential issues other methods miss.
- **Microbiome Sequencing**: Species-level identification directly from raw environmental samples or PCR products.
- **Custom Sequencing**: Tailored sequencing solutions for specific research needs.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Estimated annual revenue of $18.8 million (source: Datanyze)
- **Notable Investors/Partners**: Addgene (handling majority of their plasmid sequencing), Oxford Nanopore Technologies (expanded collaboration), Illumina, PacBio
- **Growth Signals**: Opened 10th global lab in Singapore (May 2025); launched ultrafast RNA-Seq service (Oct 2025); launched fast, low-input AAV genome sequencing service (May 2025); cited in over 2,500 publications; trusted by Nobel laureates, Fortune 100 pharma, and over 70,000 scientists; 110 employees with operations in 6 countries; website traffic up 63% year-over-year.

## Competitive Advantages
- **Speed and convenience**: Overnight turnaround for most services, with a global network of 1,000+ dropboxes and labs operating across multiple time zones (San Francisco, San Diego, Los Angeles, Seattle, Eugene, Louisville, Boston, London, Cologne, Singapore).
- **Technology leadership**: Pioneered Whole Plasmid Sequencing; partners with leading sequencing technology providers (Oxford Nanopore, PacBio, Illumina) for early access to latest chemistries and hardware.
- **Accuracy and reliability**: In an independent challenge study, Plasmidsaurus delivered the fastest and most accurate results on low concentration, degraded, and complex plasmids compared to leading vendors.
- **Simplicity**: No primers or minipreps needed; simple online ordering with PO, credit card, or "dinocoins"; results delivered as fully annotated maps straight to inbox.
- **Scale and trust**: Trusted by Nobel laureates, Fortune 100 pharma, and over 70,000 scientists; cited in 2,500+ publications.

## Strategic Focus
- **Expanding service menu**: Moving beyond plasmid sequencing into RNA-Seq, AAV genome sequencing, microbiome, and whole genome sequencing — aiming to "sequence everything."
- **Global scaling**: Opening new labs worldwide (10th lab in Singapore, May 2025) to enable overnight turnaround across time zones.
- **Product innovation**: Continuously launching ultrafast, low-input services (e.g., ultrafast RNA-Seq, low-input AAV sequencing) to reduce barriers for researchers.
- **Partnerships**: Deepening collaboration with Oxford Nanopore Technologies and other leading sequencing technology providers.

## Why Work Here
- **Mission-driven**: Directly contribute to accelerating new cures and promoting a healthier planet by making sequencing faster, cheaper, and more accessible.
- **High-growth environment**: Rapidly scaling company (founded 2022, now 110 employees across 6 countries) with strong revenue growth and expanding service lines.
- **Global, distributed team**: Labs in 10 cities across the US, UK, Germany, Singapore, Finland, and India; hybrid/remote-friendly roles available (e.g., Sales Account Manager listed as remote).
- **Cutting-edge tech**: Work with the latest sequencing technologies (Oxford Nanopore, PacBio, Illumina) and bioinformatics tools.
- **Culture**: Described as building "the world’s most efficient sequencing engine" with a focus on speed, simplicity, and scientific impact. Open roles include Senior Product Manager, Bioinformatics Scientist, Head of Logistics, Recruiter, and Customer Success Manager.
- **Headcount**: 110 employees with active hiring (7 open positions as of mid-2025); monthly headcount growth of -2.3% (likely seasonal fluctuation) but quarterly job postings up 75%.

## Sources
1. [plasmidsaurus.com](https://plasmidsaurus.com/)
2. [linkedin.com/company/plasmidsaurus](https://www.linkedin.com/company/plasmidsaurus)
3. [jobs.ashbyhq.com/plasmidsaurus](https://jobs.ashbyhq.com/plasmidsaurus)
4. [workinbiotech.com/companies/plasmidsaurus](https://workinbiotech.com/companies/plasmidsaurus)
5. [datanyze.com/companies/plasmidsaurus](https://www.datanyze.com/companies/plasmidsaurus/1316357043)

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