---
title: 'Technical Support Specialist at Jet Support Services, Inc.'
canonical: 'https://feeny.ai/job/technical-support-specialist-jet-support-services-inc-pampanga-kw1f8g591pze'
type: 'job'
last_seen: '2026-09-15'
---

# Technical Support Specialist at Jet Support Services, Inc.

- **Company:** Jet Support Services, Inc.
- **Location:** Pampanga, Philippines
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.lever.co/jetsupport/1c945b93-6497-428e-9241-cec94ba09861

## Job description

## About JSSI

Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership.   JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management.   With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone. Learn more at jetsupport.com.

As a Technical Support Specialist, you will handle day-to-day technical support across desktop and end-user computing, conference room A/V equipment, and software applications, resolving requests efficiently and escalating complex issues, with strong customer service and troubleshooting skills. JSSI is transforming into an AI-first technology and product organization. You will use AI as a core part of how you work every day, drafting and researching resolutions, turning fixes into reusable knowledge, and continuously building your speed and quality.

Essential Duties and Responsibilities

- Resolve tier 1 and 2 end-user support requests AI-first, with AI drafting the response and researching the issue; apply judgment, log activity in the ticketing system, and own the outcome.
- Work through issues with AI assembling the diagnostic picture and likely causes, and escalate complex tickets cleanly, with AI generating the ticket update and hand-off summary.
- Resolve common, repetitive requests through AI-enabled automation and self-service, so routine tickets are resolved quickly without manual effort.
- Provide responsive, professional support to all users, including executives.
- Set up and support A/V equipment and video-conferencing software for meetings, including all-hands.
- Provide day-to-day Microsoft 365 support across Outlook, Teams, SharePoint, and OneDrive.
- Install, configure, test, and troubleshoot workstations, peripherals, and basic networking.
- Follow employee onboarding and offboarding procedures, provisioning and deprovisioning accounts and access in a timely manner.
- Provide after-hours on-call support as required.
- Help maintain hardware and software inventories and keep Active Directory and Intune records up to date.
- Monitor and respond to security alerts, taking remedial action as directed.
- Turn resolved issues into AI-drafted knowledge base articles and user guides, checked for accuracy.
- Use AI-assisted macros and canned responses for common requests to speed and standardize resolution.
- Use AI as the first step across your work, building your prompting and verification skill and verifying its output before you act.
- Perform other responsibilities and tasks as assigned.

Education and Experience

- Minimum of 2 years' experience providing end-user support in a corporate environment.
- B.S. in Information Systems, Computer Science, or a related field, or equivalent professional experience.
- Solid knowledge of Windows operating systems, especially Windows 11.
- Experience supporting Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive.
- Experience with the Microsoft 365 Admin Center, Azure Active Directory, and on-premises Active Directory.
- Hands-on hardware troubleshooting experience including laptops, desktops, conferencing equipment, printers, and peripherals.
- Familiarity with diagnostic utilities and basic Windows networking, including IP addressing, DHCP, and DNS.
- Exceptional customer service orientation with strong oral and written communication skills.
- Analytical and problem-solving ability, with the ability to prioritize in a fast-paced environment.
- Eagerness to learn and implement new technologies.
- A security-minded approach to daily work.
- Certifications such as Microsoft 365 Certified Administrator or A+ are strongly preferred.

JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.

## About Jet Support Services, Inc.

## Company Overview
- **One-liner**: JSSI is the leading independent provider of aircraft maintenance support, parts procurement, and financial services for business aviation, supporting over 30% of the global business jet fleet.
- **Entity Type**: Private (privately held; last funding: $1B corporate round, December 2024)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: 1989
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Business aviation support services (maintenance, parts, financing, software)
- **Target customers**: Aircraft owners, operators, and maintenance, repair, and overhaul (MRO) businesses worldwide (B2B)
- **Mission**: To simplify the complexities of aircraft maintenance and financing through innovation, flexibility, scale, and customer advocacy.

## Products & Services
- **Hourly Cost Maintenance (HCM) Programs**: OEM-agnostic maintenance coverage for engines, airframes, and auxiliary power units (APUs), providing cost predictability and residual value protection.
- **Maintenance Tracking Software**: Traxxall and AviatorMX – platforms to track maintenance events, compliance, and records.
- **Parts & Engines**: Intelligent parts sourcing, flexible engine and APU rentals, and rotable programs.
- **Conklin**: Benchmarking, pre-purchase inspections, appraisals, and maintenance records review.
- **Aviation Capital**: Tailored aircraft financing arrangements, operational leases, and purchase closing support.

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: Total funding of USD $1B (corporate round on 2024-12-10 led by Blackstone Group); supports 6,500+ aircraft across 120+ countries.
- **Notable Investors / Partners**: Blackstone Group, Genstar Capital, GTCR (private equity investors)
- **Growth Signals**: Rapid growth through acquisitions (Conklin, Traxxall, AviatorMX, Aviation Capital); 573 employees with +0.2% monthly headcount growth; 22 active job postings (+175% quarterly increase in job postings)

## Competitive Advantages
- **OEM-agnostic independence**: Not tied to any aircraft manufacturer, so their recommendations are unbiased and flexible.
- **Scale**: Supports over 30% of the global business jet fleet, giving them deep data and supplier leverage.
- **Full lifecycle support**: From acquisition financing to maintenance, parts, and eventual teardown – a single partner for the entire aircraft ownership journey.
- **Global technical network**: Dedicated support in 120+ countries with decades of technical expertise.

## Strategic Focus
- Continue integrating complementary business lines (maintenance, parts, software, financing) to create a seamless end-to-end ownership experience.
- Expand through strategic acquisitions and partnerships (e.g., agreements with GTCR, Genstar, Blackstone).
- Invest in digital tools (AviatorMX, Traxxall) to improve fleet management and data analytics for operators.
- Grow international presence and CSR initiatives (scholarships, community support, medical access programs).

## Why Work Here
- **Hybrid work model**: For Chicago‑based roles, employees work onsite three days per week, with pre‑tax commuter benefits for parking and transit.
- **Flexible Time Off (FTO)**: No set limit on vacation; trust‑based policy.
- **Parental leave**: 14‑16 weeks fully paid for birthing parents; 8 weeks paid for all other new parents.
- **Retirement**: 401(k) with employer match of 75% on up to 6% of eligible earnings.
- **Health & wellness**: Competitive health coverage and industry‑leading benefits.
- **Growth culture**: Opportunities for learning, advancement, and contribution to a global team; internship program with strong conversion to full‑time (20+ hires).
- **Engineering & Data Culture**: Open roles include Director of Data Engineering, AI Solution Architect, and Cloud Infrastructure Engineer, indicating investment in modern tech stack.

## Sources
1. [JSSI About Page](https://jetsupport.com/about/)
2. [JSSI Careers Page](https://jetsupport.com/careers/)
3. [LinkedIn Company Profile](https://linkedin.com/company/jetsupportservices)
4. [PitchBook Company Profile](https://pitchbook.com/profiles/company/12680-74)
5. [JSSI Job Openings (Lever)](https://jobs.lever.co/jetsupport)

## Other roles at Jet Support Services, Inc.

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- [Cores Administrator](https://feeny.ai/job/cores-administrator-jet-support-services-inc-erlanger-22v06x70ky13) — Erlanger, KY
- [Technology Engagement Partner](https://feeny.ai/job/technology-engagement-partner-jet-support-services-inc-chicago-6wm7f7ajvyjg) — Chicago, IL
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- [Director, AI First Enterprise Architecture](https://feeny.ai/job/director-ai-first-enterprise-architecture-jet-support-services-inc-chicago-97yf6wt5nd9z) — Chicago, IL
- [Director of Strategic Planning and Operations](https://feeny.ai/job/director-of-strategic-planning-and-operations-jet-support-services-inc-chicago-z5tjv6ez33vq) — Chicago, IL
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- [Technical Advisor – Airframe & Engine](https://feeny.ai/job/technical-advisor-airframe-engine-jet-support-services-inc-france-6q7mhkdmqt4m) — France