---
title: 'Technical Support Specialist (Junior / Middle) at Careerswift'
canonical: 'https://feeny.ai/job/technical-support-specialist-junior-middle-careerswift-united-states-matzsephk95b'
type: 'job'
last_seen: '2026-09-06'
---

# Technical Support Specialist (Junior / Middle) at Careerswift

- **Company:** Careerswift
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/careerswift.ai/7bbcf379-8106-4926-8943-ae1d8cf34f71

## Job description

We are looking for a Technical Support Specialist to join our team and help customers resolve technical issues while using our health services platform.

This role is suitable for both Junior and Middle-level candidates, depending on experience. You will work closely with customers and internal technical teams to troubleshoot issues, answer technical questions, and ensure a smooth user experience.

## RESPONSIBILITIES

- Provide technical support to customers via email, chat, and other communication channels.
- Troubleshoot and resolve technical issues related to the platform.
- Investigate reported problems and identify possible causes.
- Escalate complex technical issues to development or engineering teams.
- Document support requests, solutions, and recurring issues.
- Assist customers with platform functionality and basic troubleshooting.
- Monitor support tickets and ensure timely resolution.
- Work with Product and Engineering teams to communicate customer feedback and recurring issues.
- Contribute to internal support documentation and knowledge bases.

## REQUIREMENTS

## JUNIOR LEVEL

- 1+ year of experience in technical support, IT support, customer support, or a related role.
- Basic understanding of software applications and troubleshooting.
- Comfortable working with web-based platforms and business software.
- Strong problem-solving and communication skills.
- Ability to explain technical information in a clear and simple way.
- Good organizational skills and attention to detail.
- Good English communication skills.

## MIDDLE LEVEL

- 3+ years of experience in technical support or a similar role.
- Strong troubleshooting and problem-solving skills.
- Experience supporting SaaS or web-based applications.
- Ability to investigate technical issues and work with engineering teams on resolution.
- Familiarity with APIs, logs, databases, or basic SQL is a plus.
- Experience working with ticketing and support platforms.
- Good English communication skills.

## NICE TO HAVE

- Experience with tools such as Zendesk, Intercom, Jira, or similar.
- Basic knowledge of APIs and Postman.
- Familiarity with SQL and database concepts.
- Experience supporting SaaS, healthcare, or technology products.
- Understanding of data privacy and security principles.

## COMPENSATION

$55,000 - $75,000 per year, depending on experience and qualifications.

Additional benefits and employment details will be discussed during the hiring process.

## WHAT WE OFFER

- Fully remote work with flexible working hours.
- Supportive and collaborative team environment.
- Opportunity to work with modern technology.
- Professional growth and learning opportunities.
- Experience in a growing HealthTech company.

Location: Remote

Seniority Level: Junior / Middle

Salary Range: 55,000 - 75,000 USD (gross, annually)

## About Careerswift

## Company Overview
- **One-liner**: Careerswift is an AI-first recruitment automation platform that automates candidate screening, interviewing, and evaluation for growing companies.
- **Entity Type**: Private (Bootstrapped/Early Stage)
- **Headquarters**: Warsaw, Poland
- **Founded**: 2025
- **Founders**: Alex Nosik (CEO), Rodion Lozovoi (CTO), Dmytro Ivanchuck (CMO)

## Core Business
- **Primary industry**: HR Technology / Recruiting Software / Artificial Intelligence
- **Target customers**: B2B — growing companies looking to scale hiring without increasing HR headcount
- **Mission/purpose**: Eliminate manual resume review and outdated keyword-based filtering by using context-aware AI agents to structure and enrich every applicant, creating a continuously improving talent pool.

## Products & Services
- **Careerswift Platform (AI Recruitment Automation)**: An AI-first platform that automates candidate screening, interviewing, and evaluation. Uses context-aware AI agents to replace manual resume review and keyword filtering. Every applicant is structured and enriched by AI, building a continuously improving talent pool.
- **AI Resume Builder & Job Search Tools (Consumer Side)**: A complementary suite for job seekers including AI resume optimization (ATS-friendly templates, LinkedIn-to-resume conversion), smart job application tracking, AI cover letter generation, AI-powered interview practice, and a Chrome extension for 1-click job applications.

## Market Standing
- **Valuation**: Not publicly available (early-stage private company)
- **Key Metric**: Total funding not disclosed (appears bootstrapped or pre-seed); monthly web traffic of ~26,300 visits with +872.6% monthly growth
- **Notable Investors/Partners**: Not publicly disclosed
- **Growth Signals**: Headcount grew +300% YoY (from ~2 to 6 employees); monthly website traffic growing nearly 9x month-over-month; global rank #999,287 with 64% of traffic from the United States; active job postings for engineering roles indicate scaling phase

## Competitive Advantages
- **Dual-sided platform**: Serves both employers (recruitment automation) and job seekers (resume/job search tools), creating potential network effects
- **AI-first architecture**: Uses context-aware AI agents rather than keyword filtering, which is a more sophisticated approach than traditional ATS systems
- **Rapid early traction**: Extremely high traffic growth (+872.6% monthly) suggests strong product-market fit in early stages
- **Lean, experienced team**: Small team (6 people) with C-level executives across CEO, CTO, and CMO — all hands-on

## Strategic Focus
- **Scaling the engineering team**: Currently hiring for Senior Full-Stack Engineer, Senior Data Engineer, Mid/Senior Platform Engineer, and Frontend Developer — indicating a push to build out core product and data infrastructure
- **Product expansion**: Continuously adding new features (job tracking, interview practice, auto-apply) with a "coming soon" pipeline
- **Geographic expansion**: Presence in Poland, Ukraine, Spain, UK, and US (San Francisco office) — building a distributed team
- **Enterprise readiness**: Building multi-tenant data infrastructure, RBAC/RLS security, and embedded BI for enterprise-scale analytics

## Why Work Here
- **Remote-first culture**: Roles listed as "Remote" or "Hybrid" with flexibility; San Francisco office available but not required
- **Early-stage impact**: Join a company founded in 2025 with only 6 employees — opportunity to shape product, culture, and technical direction from near the ground floor
- **Modern tech stack**: React, TypeScript, Python (FastAPI/Django/Flask), Node.js (Next.js/Nest.js), PostgreSQL, AWS, OpenAI, Hugging Face, dbt, Vercel — cutting-edge AI and cloud-native tools
- **AI-first engineering**: Work on context-aware AI agents, real-time data ingestion, OLAP optimizations, and LLM-powered features
- **Growth trajectory**: Company is in hypergrowth phase (traffic up 872% monthly, headcount up 300% YoY) — strong potential for career acceleration
- **Lean team culture**: With only 6 people, engineers will have broad ownership and direct impact on product decisions

## Sources
1. [careerswift.ai](https://careerswift.ai/)
2. [LinkedIn - Careerswift](https://www.linkedin.com/company/careerswift-ai)
3. [Built In - CareerSwift Teams](https://builtin.com/company/careerswift/teams)
4. [Ashby Careers Page](https://jobs.ashbyhq.com/careerswift.ai/8f38501e-ad8d-4550-8a2d-a904ee6f8163)
5. [We Work Remotely - Careerswift](https://weworkremotely.com/company/careerswift)

## Other roles at Careerswift

- [Virtual Assistant](https://feeny.ai/job/virtual-assistant-careerswift-united-states-xd1ca2st5gd0) — United States
- [Call Centre Agent, Inbound](https://feeny.ai/job/call-centre-agent-inbound-careerswift-united-states-wf9ckm0cr28j) — United States
- [Graphic Designer](https://feeny.ai/job/graphic-designer-careerswift-united-states-nha0dxca9hpz) — United States
- [Client Account Manager](https://feeny.ai/job/client-account-manager-careerswift-united-states-7x0kv04m837m) — United States
- [Content Writer / Copywriter](https://feeny.ai/job/content-writer-copywriter-careerswift-united-states-h4w1xk355p5v) — United States
- [Social Media Manager](https://feeny.ai/job/social-media-manager-careerswift-united-states-d0dvbz5hd0dy) — United States
- [Appointment Setter, B2B](https://feeny.ai/job/appointment-setter-b2b-careerswift-united-states-qz1sgbw95j33) — United States
- [Office Assistant](https://feeny.ai/job/office-assistant-careerswift-united-states-zztzxhbwvzvj) — United States
- [Remote Receptionist](https://feeny.ai/job/remote-receptionist-careerswift-united-states-16d4xtqbraye) — United States
- [Sales Representative](https://feeny.ai/job/sales-representative-careerswift-united-states-xz4m0xjj8td0) — United States