---
title: 'Technical Support Specialist at KPA'
canonical: 'https://feeny.ai/job/technical-support-specialist-kpa-remote-fp7x51f9pg71'
type: 'job'
last_seen: '2026-09-07'
---

# Technical Support Specialist at KPA

- **Company:** KPA
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/kpaonline/079d245d-f162-4225-ac0a-c950a066fea0

## Job description

## Who We Are

KPA helps automotive businesses keep their people safe, protect their operations, and stay ahead of regulatory change with our 3 Pillars for Complete Compliance: Software, Consulting, and Training. Since 1986, KPA has helped automotive businesses navigate the complexities of compliance.

Named as one of Built In Colorado’s Best Places to Work for seven years in a row, KPA is made up of talented individuals working together for the greater good. We’re here to help our clients build safe, thriving organizations, and we’re looking for people with a common goal to help us do it.

Position Description: The role of the Technical Support Specialist is to assist customers who are experiencing any procedural or operating difficulty with the use of KPA’s software applications, products or services.  Complex and/or high priority problems are elevated to specialized support groups for resolution when needed, but the Technical Support Specialist is responsible to ensure that an effective solution is provided to the user.

Key Responsibilities:

- Assist in troubleshooting and resolution and engage tier 2 technical support when appropriate.
- Prioritize and handle incoming customer support issues and ensure response according to defined standards, documenting all related communication/information into a centralized ticketing system. Address end-user concerns in a competent and professional manner.
- Provide oversight and guidance to KPA’s Clients, Subject Matter Experts, and Partners, and encourage a culture that under promises and over delivers.
- Communicate recurring issues to staff effectively to help foster team cohesion.
- Provide daily review of completed help desk tickets for accuracy and completeness.
- Provide constant feedback toward quality improvements to our solutions and ensuring customer satisfaction.
- Attend and grow from Product or Tier 2 training sessions as required for the handling of new product releases, processes or procedures.
- Become the trusted voice in KPA for customer issue resolution.

Success Criteria:

- You must be responsible, detail-oriented and conscientious.  Your commitment to the customer and to the proper handling of their issues is of utmost importance.
- Very strong knowledge of computer technology as it relates to the real world.
- You should have the ability to make people comfortable with KPA’s technology and mission.
- Become a trusted voice for KPA customers, clients and partners from a customer success perspective.
- Familiarity with both the Windows and Mac operating systems.
- Capability to multi-task and address changing priorities is a must.  Must possess strong organizational skills and be able to plan, organize, and track tasks for successful resolution.
- Generally two years’ experience solving computer problems.
- Certifications and technical degrees are desirable.  Familiarity with compliance regulations is a plus.
- Of greatest importance is that you possess a commitment to guiding the issue to resolution – whether by yourself or by engaging escalation points within the client success organization.
- Excellent verbal and written communication ability, being able to discuss and explain technical issues in non-technical terms to which a customer can relate.

Communication Skills:

- This position requires handling information in an appropriate manner. Customer interactions must be handled with diplomacy and tact. Individual must be able to gauge the customer's technical ability and communicate with them in appropriate technical or non-technical language in a non-condescending manner.

Success Criteria:

- Self-Directed work habits with the ability to manage time and schedule effectively.
- Must be able to learn and support new and fast-changing technologies.
- Excellent interpersonal and team-oriented skills.
- Good work habits under pressure and the ability to “think on your feet”.
- Highly proficient with the use of MS Office applications and similar software tool.
- Ability to effectively engage with customers in an energetic and up-beat manner.
- Detail oriented.
- Must have a good command of the English language in order to provide effective phone, chat, and email support.

## Compensation

- Compensation Rate: $22-26 per hour
- Annual bonus potential up to 7.5%

Physical Requirements Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- ​​Visual Recognition​  - ​Constantly​
- ​​Stationary sitting or standing position​ - ​Constantly​
- Working at a computer typing and view a screen​ - ​Constantly​
- ​​Speaking, Hearing, and Listening​ - ​Often​

Don’t meet every job requirement? At KPA, we are dedicated to building a diverse, inclusive, and authentic workplace. Studies have shown some people are less likely to apply unless they meet every requirement. If you’re excited about the role but your past experience doesn’t align perfectly with every qualification, we still encourage you to apply! You might just be the right candidate for this or other roles. As a growing company KPA values its employees by supporting them with a full benefits package including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Paid and Floating Holidays, 401k with Company match and immediate vesting, Company-funded Life Insurance, Employee Assistance Programs, and No-cost Mental Health Benefits. Please note: we may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. KPA is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, religion, religious dress/grooming, color, ethnicity, sex (including sex stereotyping), sexual orientation, gender identity or gender expression, national origin, ancestry, citizenship status, creed, uniform service member status, military or veteran status, marital status, pregnancy, breast-feeding and/or pregnancy-related conditions, age, protected medical condition, leave status, physical or mental disability, genetic characteristics, or any other legally-protected status in accordance with the requirements of all federal, state and local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. If you need assistance or an accommodation due to a disability, you may contact us at hr@kpa.io. Please see our Candidate Privacy Notice here

## About KPA

## Company Overview
- **One-liner**: KPA helps automotive businesses manage regulatory compliance, workplace safety, and HR risk through software, consulting, and training.
- **Entity Type**: Private (PE-backed; acquired by Providence Equity Partners in 2018) [linkedin.com](https://linkedin.com/company/kpa-llc)
- **Headquarters**: Westminster, Colorado, United States [linkedin.com](https://linkedin.com/company/kpa-llc)
- **Founded**: 1986 [linkedin.com](https://linkedin.com/company/kpa-llc) [builtin.com](https://builtin.com/company/kpa)
- **Founders**: Not publicly available in the sources reviewed
- **Other Offices**: Pittsburgh, Tigard, and Lafayette; workforce distributed across 6 countries including the US, Kenya, Indonesia, Canada, and South Africa [linkedin.com](https://linkedin.com/company/kpa-llc)

## Core Business
- **Primary Industry**: Environmental health & safety (EHS), regulatory compliance, HR/risk management software and services for the automotive industry.
- **Target Customers**: B2B; automotive dealerships, service centers, and related automotive businesses — from SMBs to enterprise operations.
- **Mission/Purpose**: KPA’s stated purpose is helping automotive businesses “keep their people safe, protect their operations, and stay ahead of compliance” as the automotive industry’s #1 trusted compliance partner [hs.kpa.io](https://hs.kpa.io/who-we-are).

## Products & Services
- **[Vera Suite](https://hs.kpa.io/who-we-are)**: Compliance and safety management software that keeps compliance programs organized, automated, and audit-ready. It surfaces risk across multiple locations at a glance.
- **Compliance Consulting**: Expert consulting services that help clients interpret regulations, handle audit findings, and build practical, ongoing compliance solutions. KPA has 125+ EHS and F&I consultants.
- **Compliance Training**: An award-winning training library focused on real-world automotive scenarios and role-specific courses.
- **KPA Partner Program**: Flexible partnership structures for consulting firms, industry associations, and compliance experts to deliver KPA’s software, training, and expertise to their clients.
- **Reynolds DMS Integration**: A direct integration with Reynolds’ dealership management system, connecting daily dealership operations with compliance tracking in one workflow.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric (Private)**: Third-party reported total funding of $5M; estimated annual revenue of $68.3M [linkedin.com](https://linkedin.com/company/kpa-llc)
- **Notable Investors/Partners**: Providence Equity Partners (owner); Reynolds (DMS integration partner); various consulting firms and industry associations via the KPA Partner Program.
- **Growth Signals**:
  - KPA’s website reports 15,000+ automotive businesses served; Built In lists 10,000+ clients — conflicting reports [hs.kpa.io](https://hs.kpa.io/who-we-are) [builtin.com](https://builtin.com/company/kpa)
  - Recent acquisitions: Compli (2019), Multimedia Training Systems (2020), iScout (2021), Auto Advisory Services, and Tddm [linkedin.com](https://linkedin.com/company/kpa-llc)
  - LinkedIn following grew to 23,566, up 42.8% year-over-year [linkedin.com](https://linkedin.com/company/kpa-llc)
  - Employee count data conflicts: LinkedIn/Growjo reports 253 employees (-4% YoY), while Built In reports 405 total employees [linkedin.com](https://linkedin.com/company/kpa-llc) [builtin.com](https://builtin.com/company/kpa)

## Competitive Advantages
- **100% automotive focus**: KPA’s products, training, and consulting are built around the specific regulations, risks, and operational realities of automotive businesses [hs.kpa.io](https://hs.kpa.io/who-we-are).
- **Integrated three-pillar model**: Software + consulting + training form one continuous compliance program rather than point solutions.
- **Deep domain expertise**: 40 years of EHS and F&I experience, backed by 125+ specialized consultants.
- **Ecosystem integrations**: Direct integration with Reynolds DMS creates switching costs and daily operational stickiness.
- **Scale and trust**: Tens of thousands of businesses rely on KPA for compliance, reducing incidents and violations.

## Strategic Focus
- Continue building a complete, integrated compliance platform for automotive businesses.
- Deepen partnerships and integrations, including dealer management systems like Reynolds.
- Expand software automation, training, and consulting capabilities through acquisitions and organic innovation.
- Position KPA as the proactive “safety steward” that helps clients see around corners and avoid incidents before they happen [hs.kpa.io](https://hs.kpa.io/who-we-are).

## Why Work Here
- **Remote-first hybrid workplace**: Most roles are primarily remote, with some in-office collaboration. Daily office attendance is optional, and teams meet in person for collaboration and on-site work [hs.kpa.io](https://hs.kpa.io/careers) [builtin.com](https://builtin.com/company/kpa)
- **Company culture**: KPA emphasizes meaningful work, safety stewardship, proactive partnership, DEI, and open communication. It describes itself as combining “the stability of a 40-year-old industry leader with the energy of a company that’s still growing” [hs.kpa.io](https://hs.kpa.io/careers).
- **Benefits**: Competitive PTO, paid holidays, paid parental leave, 401(k) with company match, paid volunteer days, tuition reimbursement, certification funding, and ongoing learning/development [hs.kpa.io](https://hs.kpa.io/careers).
- **Employee sentiment is mixed**: LinkedIn employer rating is 3.4/5 from 181 reviews; work-life balance (3.6) and compensation (3.5) rate highest, while culture (3.3) and career growth (3.2) rate lower [linkedin.com](https://linkedin.com/company/kpa-llc).
- **Open roles at time of research**: Environmental Health & Safety Consultant, Automotive F&I Consultant, Account Executive, Legal & Compliance Specialist, Demand Generation Manager, and General Interest [jobs.lever.co](https://jobs.lever.co/kpaonline) [builtin.com](https://builtin.com/company/kpa)

## Sources
1. [hs.kpa.io](https://hs.kpa.io/who-we-are)
2. [hs.kpa.io](https://hs.kpa.io/careers)
3. [linkedin.com](https://linkedin.com/company/kpa-llc)
4. [jobs.lever.co](https://jobs.lever.co/kpaonline)
5. [builtin.com](https://builtin.com/company/kpa)

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