---
title: 'Technical Support Specialist at LeanData'
canonical: 'https://feeny.ai/job/technical-support-specialist-leandata-arizona-e9qtnqy86zw9'
type: 'job'
last_seen: '2026-09-26'
---

# Technical Support Specialist at LeanData

- **Company:** LeanData
- **Location:** Arizona
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-16
- **Last confirmed live:** 2026-09-26
- **Apply:** https://jobs.ashbyhq.com/leandata/03fa3346-720b-4671-9c5f-32b7e36ac753

## Job description

The Technical Support Specialist is an experienced second-level technical resource who owns complex customer escalations and serves as a key liaison between Support and our Development, QA, and Product teams. This person works directly with LeanData and Salesforce configuration and APIs to diagnose issues across our product suite, including Orchestration, Scheduling, and Journeys; partners with Engineering and QA on reproducible bug reports, and translates customer-reported symptoms into clear technical detail. As LeanData’s AI-forward product line grows, this role will build familiarity with AI-feature troubleshooting alongside Engineering.

This role reports to the Manager of Technical Support.

## What You’ll Do

- Own and resolve complex technical escalations, including issues that require deep product, log, and environment analysis.
- Reproduce customer-reported defects, isolate root cause, and drive issues to resolution or to a formal engineering handoff.
- Serve as a technical resource and mentor for Level 1 support staff.
- Build customer trust by translating complex product issues into clear, business-relevant guidance that supports successful outcomes.
- Troubleshoot customer API integrations (REST, webhooks, authentication, payloads, rate limits, error handling).
- Configure and troubleshoot AI-powered product features, escalating unresolved or ambiguous model-behavior issues to Engineering.
- Read and debug code to reproduce issues, and build simple test scripts to speed up diagnosis.
- Review logs, queries, and configurations to pinpoint failures.
- File clear, reproducible bug reports, partner with Development on root cause, and support QA in validating fixes for cases you have worked.
- Surface recurring customer pain points to Product and management.
- Document root causes, workarounds, and solutions as new or updated knowledge base articles.

## What You’ll Bring

- 2–5 years of relevant work experience in technical support.
- Hands-on Salesforce experience (Apex jobs, SOQL, common platform errors and governor limits).
- Proficiency with Salesforce reporting.
- Solid analytical and troubleshooting skills across logs, databases, and integrations.
- Strong written and verbal communication, with the ability to translate technical detail for non-technical audiences.
- Experience partnering with Development, QA, or Product - filing reproducible bugs and validating fixes.
- Ability to understand and deconstruct technical products and platforms.
- Creative, resourceful, detail-oriented, and highly organized.
- Comfort working with shifting priorities and tight timelines in a growth-stage environment.
- Bachelor’s degree from a reputable university

Bonus Points For

- Familiarity with reporting or BI tools beyond Salesforce.
- Knowledge of GTM strategies (outbound, inbound, account-based, and similar).
- Exposure to troubleshooting AI- or ML-powered product features.

## About LeanData

## Company Overview
- **One-liner**: LeanData provides an AI-powered Go-to-Market (GTM) orchestration platform that helps B2B companies turn buyer signals into revenue by automating the entire revenue lifecycle.
- **Entity Type**: Private (Growth Stage)
- **Headquarters**: Santa Clara, California, United States
- **Founded**: 2012
- **Founders**: Evan Liang (Co-Founder & Chief Strategy Officer), Kelvin Cheung (Co-Founder & Chief Technology Officer)

## Core Business
- **Primary Industry**: B2B SaaS (Software Development / Go-to-Market Technology)
- **Target Customers**: B2B enterprises and commercial leaders (1,000+ customers), including Sales, Marketing, Customer Success, and Operations teams.
- **Mission/Purpose**: To fuel efficient growth with Intelligent Go-to-Market Orchestration, turning buyer signals into revenue.

## Products & Services
- **LeanData Platform (Intelligent GTM Orchestration)**: A SaaS platform that sits at the intersection of AI agents, human sellers, and CRM systems. It orchestrates the entire revenue lifecycle—from lead acquisition to retention and expansion. Key capabilities include:
    - **Lead-to-Account Matching & Routing**: Automates the assignment of leads to the right sales reps based on complex routing logic.
    - **Pipeline Acceleration**: AI-assisted routing to increase deal velocity (reported 68% increase).
    - **Buying Group Orchestration**: Coordinates actions across multiple stakeholders in a deal.
    - **Post-Sales Automation**: Manages handoffs from sales to customer success, automates renewal workflows, and surfaces churn/upsell signals.
    - **AI Agent Integration**: Treats AI agents as first-class participants in GTM motions, ensuring they trigger deterministic actions.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Annual Revenue of **$14.0M** (as per LinkedIn data). The company is privately held and has raised funding, though the total amount is not specified in the provided search results.
- **Notable Investors/Partners**: Not explicitly listed in the provided search results, but the company has a strong partnership ecosystem (e.g., Salesforce-native workflow automation).
- **Growth Signals**:
    - **Customer Base**: Over 1,000 world-class B2B companies.
    - **Community**: Over 5,000 members in its OpsStars community and 2,300+ LeanData Certified Experts.
    - **Headcount**: 158 employees, with a slight YoY decrease of -0.5%. However, job postings are up 33.3% year-over-year, indicating renewed hiring.
    - **Global Presence**: Operates in 8 countries including India, Ireland, Philippines, Canada, and Singapore.

## Competitive Advantages
- **Category Pioneer**: LeanData pioneered the Lead-to-Account (L2A) matching and routing category, giving it a deep, established moat in the GTM orchestration space.
- **Salesforce-Native**: The platform is deeply integrated with Salesforce, providing a native experience that reduces complexity and accelerates time-to-value for enterprise customers.
- **AI + Deterministic Logic**: Unlike pure AI black-box solutions, LeanData combines AI with transparent, auditable routing logic and governance, making it suitable for complex enterprise compliance needs.
- **Proven ROI**: Customers report significant metrics: 68% increase in deal velocity, 78% reduction in SDR time spent researching leads, 54% increase in lead-to-opportunity conversion, and 35% increase in customer retention.

## Strategic Focus
- **AI GTM Orchestration**: The company is doubling down on AI, positioning itself as the "leading platform for AI GTM Orchestration" that coordinates AI agents, human sellers, and systems.
- **Enterprise Scale**: Focus on handling complex, multi-system GTM environments for large enterprises, with a strong emphasis on data governance and auditability.
- **Global Expansion**: Maintaining offices in Santa Clara (HQ) and Dublin, Ireland, with a growing international workforce across 8 countries.

## Why Work Here
- **Culture & Values**: Emphasizes "Win as a Team," "Act Like an Owner," "Be Humble and Keep Learning," "Seek Diverse Perspectives," and "Customer First." Employee reviews on LinkedIn rate the culture at **4.5/5.0**.
- **Work Environment**: Headquarters in Santa Clara, CA, with an office in Dublin, Ireland. The company supports a global, distributed team across 8 countries.
- **Benefits**:
    - Employee insurance covered up to 90%
    - Stock options for all full-time employees
    - Flexible vacation program
    - $500 annual learning stipend
    - Employee 401K plan
- **Engineering Culture**: Rated highly by employees (4.3/5.0 overall on LinkedIn). The technical team includes roles like Machine Learning Engineer and Senior Site Reliability Engineer, indicating a strong focus on AI and infrastructure.
- **Leadership**: CEO Katy Keim (former CEO of LQ Digital, CMO of Lithium Technologies) leads the company, with a strong executive team including a CFO (Jaya Jaware), CPO (Amar Doshi), and SVP of Engineering (Vivek Ravisankar).

## Sources
1. [leandata.com](https://www.leandata.com/company/)
2. [leandata.com](https://www.leandata.com/)
3. [leandata.com](https://www.leandata.com/company/careers/)
4. [linkedin.com](https://www.linkedin.com/company/leandata)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/leandata?src=levels.fyi)

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