--- title: 'Technical Support Specialist - Level 2 - Night Shift at Onapsis' canonical: 'https://feeny.ai/job/technical-support-specialist-level-2-night-shift-onapsis-bucharest-9fyfjb9yfa1j' type: 'job' last_seen: '2026-09-11' --- # Technical Support Specialist - Level 2 - Night Shift at Onapsis - **Company:** Onapsis - **Location:** Bucharest, Romania - **Posted:** 2026-08-17 - **Last confirmed live:** 2026-09-11 - **Apply:** https://job-boards.greenhouse.io/onapsis/jobs/8704636002 ## Job description ## About the job Onapsis protects the world’s most critical business applications. Over 20% of the Fortune 100 rely on us to keep their enterprise applications secure, compliant, and available. We’re seeking a skilled Technical Support Specialist III - Level 2 to serve as a key technical resource within the Onapsis Support organization. In this role, you will own the investigation and resolution of advanced product issues across SAP, Onapsis platform modules, and customer IT environments. You’ll collaborate closely with Engineering, Product Management, and Security Research teams to drive timely, high-quality solutions for our enterprise customers. This role requires working during night, from 18:00 to 02:30 AM. What you will be doing, your legacy: - Serve as the primary technical contact for complex customer issues escalated from Level I Support. - Perform in-depth troubleshooting and log analysis across Onapsis Assess, Defend, Control, and Comply modules. - Reproduce and isolate product issues in lab environments to confirm product behavior and determine root cause. - Analyze system configuration, networking, and integration dependencies within customer SAP and IT ecosystems. - Provide technical guidance to customers on product configuration, deployment, and best practices. - Collaborate with Engineering and Product teams to validate and document software defects and feature requests in Jira. - Maintain ownership of escalated cases through resolution, ensuring timely communication and adherence to SLAs. - Contribute to the internal knowledge base, documenting advanced troubleshooting steps and known issues. - Assist with internal training and mentoring of Level I team members on product troubleshooting and case-handling techniques. - Participate in on-call rotations to support critical production incidents. Requirements: - 2–4 years of experience in technical support, system administration, or application troubleshooting, ideally in enterprise environments. - Strong understanding of operating systems (Linux/Windows), networking fundamentals, and application security concepts. - Experience working with SAP Basis, databases, or system integrations (e.g., HANA, Oracle, MSSQL). - Proficiency with log analysis, scripting, and diagnostic tools (e.g., Python, Bash, Wireshark, Postman). - Familiarity with ticketing and escalation systems (Salesforce, Jira, or equivalent). - Excellent analytical, communication, and customer-facing skills with the ability to translate technical details into clear actions. - Self-motivated, organized, and able to manage multiple complex cases simultaneously. Desired skills or interests in: - Experience with cloud environments (AWS, Azure, GCP). - Exposure to cybersecurity tools, vulnerability management, or compliance frameworks. - Working knowledge of SAP NetWeaver, S/4HANA, or Onapsis platform components. - Understanding of ITIL or ITSM frameworks. - Prior experience mentoring or training junior technical staff. What we offer: - A launchpad to build your career in enterprise application security. - Hands-on mentorship from experienced support engineers. - Opportunities for professional development and certification. - A collaborative, high-achievement culture. - Competitive compensation and benefits. Location: Onapsis is establishing a new development center in Bucharest. so candidates must be commutable to Bucharest. This role requires working during night, from 18:00 to 02:30 AM. About Onapsis: Onapsis protects the business applications that run the global economy. The Onapsis Platform delivers vulnerability management, change assurance, and continuous compliance for business applications from leading vendors such as SAP, Oracle, and others. The Onapsis Platform is powered by the Onapsis Research Labs, the team responsible for the discovery and mitigation of more than 1,000 zero-day vulnerabilities in business applications. Onapsis is headquartered in Boston, MA, with offices in Heidelberg, Germany and Buenos Aires, Argentina, and proudly serves hundreds of the world’s leading brands, including close to 30% of the Forbes Global 100, six of the top 10 automotive companies, five of the top 10 chemical companies, four of the top 10 technology companies, and three of the top 10 oil and gas companies. For more information, connect with Onapsis on [LinkedIn](https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fonapsis%2F&esheet=53364949&newsitemid=20230321005293&lan=en-US&anchor=LinkedIn&index=8&md5=1ee4c78f4a23262e26a7215c01ecac54) or visit [https://www.onapsis.com](https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.onapsis.com%2F&esheet=53364949&newsitemid=20230321005293&lan=en-US&anchor=https%3A%2F%2Fwww.onapsis.com&index=9&md5=7be2a3923202e5a5e7391c73aeb37f49). ## #LI-AC1 #LI-Hybrid ## About Onapsis ## Company Overview - **One-liner**: Onapsis is an ERP cybersecurity company providing advanced threat protection, vulnerability management, and compliance tools purpose-built for SAP environments. - **Entity Type**: Private (Series D, last round raised in 2020) - **Headquarters**: Boston, Massachusetts, United States - **Founded**: 2009 - **Founders**: Mariano Nunez, Juan Pablo Perez-Etchegoyen (and other cybersecurity researchers) ## Core Business - **Primary industry**: Cybersecurity (ERP/Critical Application Security) - **Target customers**: B2B, Enterprise (Global 2000, large SAP-run organizations) - **Mission / purpose**: Protecting the business-critical applications that run the global economy – ensuring cyber resilience for SAP and Oracle environments. ## Products & Services - **Onapsis Platform**: An integrated SaaS/on-premise platform offering vulnerability management, threat detection, real-time monitoring, DevSecOps integration, and automated compliance checks (SOX, GDPR). It is the only SAP security platform that is a Premium Certified SAP Endorsed App. - **Onapsis Research Labs**: Threat intelligence feed that discovers zero-day vulnerabilities, works with SAP and CISA, and fuels the platform with real-time threat data. - **Services**: Professional services, customer success, and partner ecosystem (system integrators, MSSPs). ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed (private company) - **Key Metrics**: - **Annual Revenue**: $46.1M (estimated, as of 2025/2026 via LinkedIn) - **Total Funding**: $115.6M across 5 rounds - **Headcount**: ~231 employees (+4.6% YoY) - **Customers**: 300+ leading brands, including Global 2000 members - **Notable Investors/Partners**: LLR Partners (led Series C), NightDragon (co-led Series D), La Caisse de dépôt et placement du Québec (co-led Series D), .406 Ventures (led Series A), Evolution Equity Partners (led Series B). - **Growth Signals**: Active hiring surge (+144% job postings YoY), expansion across 10 countries, acquisition of Virtual Forge (2019), and growing adoption of RISE with SAP and S/4HANA Cloud driving demand for SAP security. ## Competitive Advantages - **Only SAP-endorsed, purpose-built platform** for SAP security (Premium Certified Endorsed App). - **Onapsis Research Labs**: Discover and disclose zero-day vulnerabilities (e.g., CVE-2025-31324 in SAP NetWeaver); work directly with SAP and CISA before public disclosure. - **Deep application-layer focus** – protecting ERP, supply chain, manufacturing – not just infrastructure or network. - **Real-time virtual patching** for zero-day threats before official SAP patches are released. ## Strategic Focus - **Accelerating secure SAP cloud transformations**: Enabling customers to migrate to RISE with SAP, S/4HANA Cloud, and hybrid environments with confidence. - **Expanding DevSecOps capabilities**: Integrating security into SAP development pipelines (secure development, automated compliance). - **Threat intelligence leadership**: Continued investment in research to stay ahead of ransomware and nation-state actors targeting SAP systems. ## Why Work Here - **Culture**: Rooted in teamwork, collaboration, and trust. Core values: Respect, Integrity, Ownership, “Hack It” (challenge the status quo), One Tribe. Emphasis on continuous improvement and community impact (OnaCares volunteer program). - **Work environment**: Hybrid company with major hubs in Boston (US), Bucharest (Romania), Heidelberg (Germany), and offices in Argentina, Spain, UK, Netherlands, etc. Flexible work and time off schedule. - **Perks & benefits**: Comprehensive health plans, generous parental and family leave, paid volunteer time, extensive learning and career development programs, competitive compensation. - **Engineering culture**: Opportunities to work on mission-critical security research, cloud-native platforms, and SAP-specific cybersecurity challenges. Recognized with industry awards. - **Employee ratings** (via Glassdoor/LinkedIn): Work-Life 4.0/5, Culture 3.8/5, Compensation 3.4/5. Active hiring for engineering, sales, customer success, and research roles. ## Sources 1. [onapsis.com/careers](https://onapsis.com/company/careers/) 2. [onapsis.com](https://onapsis.com/) 3. [onapsis.com/company](https://onapsis.com/company/) 4. [linkedin.com/company/onapsis](https://www.linkedin.com/company/onapsis) 5. 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