---
title: 'Technical Support Specialist at Lightspeed Systems'
canonical: 'https://feeny.ai/job/technical-support-specialist-lightspeed-systems-austin-texas-6e14565gnscz'
type: 'job'
last_seen: '2026-09-08'
---

# Technical Support Specialist at Lightspeed Systems

- **Company:** Lightspeed Systems
- **Location:** Austin Texas, United States
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/lightspeedsystems/jobs/7986520003

## Job description

Do you consider yourself as someone with excellent customer service skills? Do you possess the super hero ability to effectively explain, using your amazing communications skills, technology in non-technical terms? Lightspeed Systems is looking to hire a Technical Support Specialist to join our Customer Service organization. Based from our South Austin office (near 290 and Fitzhugh Rd), you'll be responsible for troubleshooting and supporting end users on a variety of issues in our mission to keep kids safe in school.

## ABOUT THE JOB:

As a Technical Support Specialist, you will provide front-line technical support across Lightspeed’s product suite. You’ll work directly with customers to diagnose issues, guide product configuration, and collaborate with Product and Engineering teams to resolve complex challenges.

This role combines technical troubleshooting, customer service, and cross-functional collaboration in a fast-paced SaaS environment.

## About the Role

- Provide technical support to customers through phone, email, chat, and other support channels.
- Troubleshoot software, device, networking, and configuration-related issues across Lightspeed products.
- Communicate proactively with customers regarding issue status, solutions, and best practices.
- Assist customers with product setup, configuration, integrations, and ongoing usage.
- Document, prioritize, and escalate product issues when necessary.
- Monitor support queues and ensure timely resolution of customer requests in accordance with service level agreements.
- Collaborate with Product and Engineering teams to identify trends, recurring issues, and product improvement opportunities.
- Maintain accurate case documentation and troubleshooting records.
- Test and validate fixes, configurations, and product updates as needed.
- Stay current on Lightspeed products, operating systems, networking concepts, and industry technologies.
- Contribute to knowledge base articles and internal documentation.
- Support team initiatives and additional projects as assigned.

## ABOUT YOU:

- Bachelor’s degree in information technology, Computer Science, or a related field.
- 6+ months of technical support, help desk, or customer support experience.
- Strong troubleshooting and problem-solving skills.
- Familiarity with Windows and macOS operating systems.
- Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Excellent organizational skills and attention to detail.
- Customer-first mindset with a passion for delivering exceptional service.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Team-oriented with a collaborative approach to problem solving.

## APPLICATION REQUIREMENTS INCLUDE:

- This position requires current, permanent authorization to work in the United States. We are unable to sponsor or support visa sponsorship now or at any point in the future, including transfers or extensions of existing sponsorship.
- We require all qualified applicants, as part of the application process, to complete a set of assessments. Please watch for a link in the next few days, following the submission of your completed application.

## ABOUT US

With more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized. Purpose-built for school networks and devices, Lightspeed’s cloud-managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available. Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million students across 31,000 schools in 43 countries, utilizing 15 million devices. Learn more at [www.lightspeedsystems.com](http://www.lightspeedsystems.com/).

We love our employees, and we show it. Our benefits and perks are built to support your overall wellbeing—at work and beyond. Offerings vary by country.

## ABOUT OUR ATX HQ

If your role includes spending time onsite, you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done – and a whole lot more.

- 15,000 sq. ft. of open work area, offices, and huddle rooms
- Snacks galore and a private chef serving up lunch Tuesday through Thursday every week
- A state-of-the-art fitness center (with outfitted locker rooms)
- Physical therapist onsite regularly
- Indoor and outdoor casual collaboration spots
- Pet-friendly office environment
- A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun

All within 31 sprawling acres of Live Oak trees that foster a natural habitat for local wildlife. It is not uncommon to be greeted daily by whitetail deer. (Maybe it wants to join your meeting?)

Lightspeed Systems is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristic.

## About Lightspeed Systems

## Company Overview
- **One-liner**: Lightspeed Systems provides a unified platform of safety, device management, and analytics solutions that help K‑12 schools optimize learning while protecting students and networks.
- **Entity Type**: Private (bootstrapped; funding details not publicly available)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 1999
- **Founders**: Brian Thomas (CEO & Co‑Founder)

## Core Business
- **Primary industry**: K‑12 education technology (EdTech)
- **Target customers**: K‑12 school districts and educational institutions (B2B, primarily in the United States and expanding internationally)
- **Mission/purpose**: “To help schools make technology easier and safer” – delivering visibility and controls that keep kids safe, networks secure, and budgets optimized so everyone can focus on teaching and learning.

## Products & Services
- **Lightspeed Filter™**: Web filtering solution that provides visibility and control of every digital interaction on and off the network, protecting students from cyber risks and distractions while ensuring compliance.
- **Lightspeed Alert™**: Proactive school safety solution that monitors online activity for self‑harm, violence, bullying, and more, with real‑time alerts and an optional 24/7/365 human review service.
- **Lightspeed MDM™**: Mobile device management for iOS and macOS devices, enabling over‑the‑air deployment, policy management, and real‑time device tracking.
- **Lightspeed StopIt™**: Anonymous reporting system for safety, misconduct, or compliance concerns, empowering school leaders to intervene early.
- **Lightspeed Signal™**: Integrated insights on app, device, and network issues to minimize classroom disruptions and streamline IT support.
- **Lightspeed Insight™**: Analytics and workflow platform that provides visibility into edtech usage, compliance, license costs, and ROI.
- **Lightspeed Classroom™**: Classroom management tool that gives teachers visibility into student screens and controls to minimize distractions, close tabs, and focus learning.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Trusted by 28 of the 50 largest U.S. school districts; serves tens of thousands of schools and protects tens of millions of students.
- **Notable Investors/Partners**: Not publicly listed (private company)
- **Growth Signals**: 25+ years in operation; expanding internationally (GM, International role on leadership team); recent focus on responsible AI use in schools; growing headcount with remote and office roles.

## Competitive Advantages
- **Integrated platform**: A single vendor offering filter, safety monitoring, MDM, classroom management, and analytics – reducing complexity for districts.
- **Deep K‑12 specialization**: 25 years of experience in the education sector, with solutions designed specifically for school environments.
- **Compliance expertise**: Helps schools meet federal, state, and local regulations for safety, data privacy, security, AI, and accessibility.
- **Scale & trust**: Adopted by large districts and recognized for privacy protection with industry‑recognized certifications.

## Strategic Focus
- **AI safety & governance**: Making AI safe, managed, appropriate, and reported in schools.
- **International expansion**: Growing presence outside the U.S. under GM Colin McCabe.
- **Proactive safety & mental health**: Expanding tools like Lightspeed Alert and StopIt to address rising concerns around student well‑being.
- **Operational efficiency**: Helping schools manage technology with small teams and tight budgets through automation and integrated insights.

## Why Work Here
- **Culture & impact**: “A place where you can make a difference every day – and have fun doing it.” Employees are passionate about supporting schools and student well‑being.
- **Remote/hybrid policy**: Two physical offices (Austin, TX and other locations) plus remote employees worldwide. Many roles are listed as REMOTE (e.g., Strategic Account Director, Executive Assistant).
- **Benefits**: Great medical/dental/vision, FSAs and company‑funded HSA, company‑matched 401k, life & disability insurance, competitive pay, parental leave, generous PTO, holiday closure from Christmas to New Year, fully stocked kitchens, catered lunches, on‑tap cold brew, games, office gyms, and new MacBooks.
- **Recognition**: Honored in Built In’s Best Places to Work in Austin based on benefits, cultural programs, and remote opportunities.
- **Engineering culture**: Fast‑paced, collaborative, casual but focused. Open roles include Software Engineer (AI Native), QA Engineer, Business Analyst, and Solutions Engineer.

## Sources
1. [lightspeedsystems.com](https://www.lightspeedsystems.com/about/) – About page (history, mission, team)
2. [lightspeedsystems.com](https://www.lightspeedsystems.com/) – Product overview (Filter, Alert, MDM, StopIt, Signal, Insight, Classroom)
3. [lightspeedsystems.com](https://www.lightspeedsystems.com/about/careers/) – Careers page (benefits, culture, awards)
4. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/lightspeedsystems/) – Open positions (remote/hybrid, roles)
5. [lightspeedsystems.com](https://www.lightspeedsystems.com/about/leadership-team/) – Leadership team (founder, C‑suite, international GM)

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