--- title: 'Technical Support Specialist at Modern Treasury' canonical: 'https://feeny.ai/job/technical-support-specialist-modern-treasury-san-francisco-c7hkahseazf4' type: 'job' last_seen: '2026-09-12' --- # Technical Support Specialist at Modern Treasury - **Company:** Modern Treasury - **Location:** San Francisco, CA - **Compensation:** $95k–$130k - **Employment:** full-time - **Posted:** 2026-09-11 - **Last confirmed live:** 2026-09-12 - **Apply:** https://jobs.ashbyhq.com/moderntreasury/952d8a78-1c13-406a-a642-ef51a1eaf925 ## Job description Candidates must be comfortable working standard business hours aligned with the Pacific Time Zone. ## OVERVIEW Modern Treasury is hiring a Technical Support Specialist to investigate, triage, and resolve issues for the customers running payments on our platform. This role reports to the Manager of Customer Support and sits at the intersection of our customers, our products, and our engineering teams. Nuanced investigations across APIs, bank and network reporting, ledger balances, and onchain settlement mean the work is rarely repetitive. You will have agency in your day to day, and your findings will directly shape product and process decisions. Modern Treasury leverages AI heavily. This role is best suited for someone who is already using AI tools and is eager to continue pushing the envelope on AI best practices. ## ABOUT MODERN TREASURY Modern Treasury provides trusted infrastructure for money movement. The company helps teams launch and scale payment experiences in days, not months. With best-in-class developer tools and a single API for fiat and stablecoins — plus built-in compliance, ledgering, and reporting — Modern Treasury enables businesses to move money instantly, reliably, and at scale. ## WHAT YOU'LL DO Resolve Customer Issues with Technical Depth - Establish deep expertise in money movement fundamentals and Modern Treasury's core products, including the nuanced dependencies between them - Investigate and resolve issues reported by internal and external customers within our stated SLAs - Support customers across payment programs, covering payment limits and rejections, legal entity and KYC/KYB onboarding, settlement timing, and stablecoin and fiat rail behavior, while routing risk, compliance, and commercial questions to the right owners Own Incidents and Reconciliation - Participate in a 24/7 response team covering incidents and high-priority requests from premium support customers, including time-sensitive escalations outside business hours - Work with Engineering and Product teams through identification, response, and retrospective to find root causes and drive changes that prevent recurrence - Investigate changes in bank and network reporting, manually reconcile objects, improve reconciliation logic, and give feedback to internal teams in order to improve processes. Scale Processes and Impact - Identify gaps and build the policies, procedures, and performance standards that let Support scale with growth - Use data-driven methods to surface customer and product trends, and bring recommendations to cross-functional teams - Use AI tools to accelerate investigation, synthesize patterns across the queue, and build repeatable workflows ## WHO YOU ARE Minimum Requirements: - 4+ years in customer-facing technical roles at B2B SaaS companies, in functions such as technical support, customer success, sales engineering, product management, engineering, or network operations - Experience with REST APIs and integration protocols including JSON/XML, FTP/FTPS/SFTP, and API concepts such as idempotency and pagination - Proven ability to troubleshoot issues in production environments - Excellent written communication, especially in async channels like email and Slack - Experience using AI agents in a work environment - Comfortable working standard business hours aligned with Pacific Time Preferred Qualifications: - Background in payments, fintech, or financial systems, especially PSP, marketplace, or embedded payments models - Familiarity with stablecoin settlement, ledgering, and reconciliation workflows - Experience with SQL and observability or BI tools such as Hex, Datadog, and Sentry - Experience in process improvement and change management - Familiarity with Pylon or AI-native support tools We welcome candidates who don't meet every requirement above but demonstrate strong technical aptitude and a genuine passion for learning. Modern Treasury is committed to equal employment opportunity and does not discriminate in any employment opportunities or practices based on an individual's race, color, creed, gender (including gender identity and gender expression), religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices), marital status, registered domestic partner status, age, national origin or ancestry (including language use restrictions and possession of a driver’s license issued under California Vehicle Code section 12801.9), natural hair, physical or mental disability, political affiliation, medical condition (including cancer or a record or history of cancer, and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. Modern Treasury participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. ## About Modern Treasury ## Company Overview - **One-liner**: Modern Treasury provides a single API and unified ledger for fiat and stablecoin payment infrastructure, enabling companies to launch and scale money movement products rapidly. - **Entity Type**: Private (Series C; total funding $183M) - **Headquarters**: San Francisco, California, USA (with an additional office in New York, NY and presence in Spain) - **Founded**: 2018 - **Founders**: Matt Marcus (CEO) and Dimitri Dadiomov (President & Co-Founder) ## Core Business - **Primary industry**: Financial technology (payments infrastructure, banking-as-a-service) - **Target customers**: B2B – enterprises, financial institutions, fintechs, marketplaces, payroll platforms, and any business that moves money at scale. - **Mission or purpose statement**: “To be the most trusted infrastructure for global money movement” and to help money move “at the speed of the internet” by bridging fiat and stablecoin rails. ## Products & Services - **Payment Operations API**: A single RESTful API that abstracts ACH, FedNow, wire, and stablecoin rails, enabling companies to send and receive money, manage accounts, and reconcile in real time. - **Programmable Accounts**: Virtual account creation and management with a real-time ledger for tracking balances, deposits, and transfers. - **Stablecoin Orchestration**: On‑ and off‑ramp stablecoin transactions (e.g., USDC) alongside traditional fiat rails, with built‑in compliance. - **Wallet Infrastructure**: Digital wallet support for holding and moving both fiat and stablecoins under one ledger. - **B2B Invoicing & Cross‑Border Payments**: Unified payments for invoicing, global USD accounts, and multi‑currency collections/payouts. - **Embedded Solutions for Marketplaces, Payroll, Lending, Card Issuing & Rewards**: Pre‑built modules that let platforms embed payment capabilities without rebuilding back‑end infrastructure. ## Market Standing - **Valuation**: Not publicly disclosed. - **Key Metric**: Total funding of **$183M** (across Pre‑Seed, Seed, Series A, and two Series C rounds). The company reports having processed **over $600 billion in payments** (website) – though LinkedIn cites “over $400 billion” (likely an earlier figure). - **Notable Investors/Partners**: Benchmark (led Series A), Altimeter Capital (led Series C), Salesforce Ventures, and several other institutional investors. Acqui‑hire of Beam. - **Growth Signals**: - Launched stablecoin orchestration and global USD accounts, indicating expansion into crypto‑native and cross‑border use cases. - Active job postings: **17 open roles** as of mid‑2026, with monthly postings up 21.4% and yearly postings up 325% – suggesting renewed headcount growth after a significant reduction (headcount dropped 39.6% YoY to ~98 employees). - Multiple industry‑focused solutions (payroll, lending, card issuing) signal product‑led expansion. ## Competitive Advantages - **Dual‑rail platform**: Unlike competitors that focus solely on fiat (e.g., Plaid, Finicity) or solely on crypto (e.g., Circle), Modern Treasury unifies fiat and stablecoin rails in a single API with a real‑time ledger. - **Proven scale**: Over $600B in payments processed, used by “hundreds of organizations” including leading enterprises and financial institutions. - **Compliance built‑in**: Automated compliance workflows for both fiat and stablecoin transactions reduce regulatory burden for clients. - **Developer experience**: “One API, go live in days, not months” with best‑in‑class developer tools and documentation. - **Uptime guarantee**: 99.99% uptime for core platform. ## Strategic Focus - **Stablecoin leadership**: Betting heavily on stablecoin regulatory clarity to become the default infrastructure for companies that want to offer both fiat and crypto payments. - **Global expansion**: Enabling cross‑border payments and USD accounts for international businesses, reducing reliance on correspondent banking. - **Platform depth**: Adding vertical‑specific modules (payroll, lending, card issuing) to move up‑stack and increase wallet share with existing customers. - **Go‑to‑market efficiency**: After a period of contraction (headcount down ~40% YoY), the company is re‑hiring selectively, focusing on engineering, security, and customer success roles. ## Why Work Here - **Culture**: Described as “principled operators solving some of the hardest problems in money movement.” The team values “trust, curiosity, and constructive feedback” and moves fast while thinking deeply. - **Remote/Hybrid/Office**: Offices in San Francisco (77 Geary St.) and New York (184 Fifth Ave.). The presence of at least one employee in Spain suggests some remote flexibility, but the majority of roles appear to be US‑based with an expectation of in‑office presence in SF or NYC. - **Notable perks**: - Unlimited PTO - Comprehensive healthcare (HMO, PPO, dental, vision) - 16 weeks paid parental leave - Family planning resources (Carrot) - Home office stipend & books/learning stipend - 401(k) through Fidelity - Charitable donation matching - **Engineering culture**: Strong developer tooling focus; the engineering team (43 people) works on ledgering, APIs, security, and stablecoin infrastructure. Recent job openings include multiple Software Engineer (Security) and Infrastructure roles, indicating investment in reliability and trust. - **Rating**: 3.5/5 on employer rating (42 reviews) – with highest marks for Work‑Life Balance (4.2) and Culture (4.0), lowest for Career Development (3.3). The recent VP of People departure (Feb 2026) may signal organizational change. ## Sources 1. [moderntreasury.com](https://www.moderntreasury.com/) 2. [moderntreasury.com/about](https://www.moderntreasury.com/about) 3. [LinkedIn – Modern Treasury](https://www.linkedin.com/company/modern-treasury) 4. [moderntreasury.com/solutions](https://www.moderntreasury.com/solutions) 5. [jobs.ashbyhq.com/moderntreasury](https://jobs.ashbyhq.com/moderntreasury) ## Other roles at Modern Treasury - [CFO/VP of Finance](https://feeny.ai/job/cfo-vp-of-finance-modern-treasury-san-francisco-fpj6dvtzxt6c) — San Francisco, CA - [Workplace Coordinator](https://feeny.ai/job/workplace-coordinator-modern-treasury-san-francisco-r70achy219n5) — San Francisco, CA - [Head of Risk](https://feeny.ai/job/head-of-risk-modern-treasury-san-francisco-k8d79gr851cy) — San Francisco, CA - [Revenue Operations Systems Admin](https://feeny.ai/job/revenue-operations-systems-admin-modern-treasury-san-francisco-q9m0zhcrsybt) — San Francisco, CA - [Software Engineer - Infrastructure](https://feeny.ai/job/software-engineer-infrastructure-modern-treasury-remote-kxm7njpbr7v9) - [Product Manager, Payments](https://feeny.ai/job/product-manager-payments-modern-treasury-san-francisco-4rrpv99zbe98) — San Francisco, CA - [Account Executive](https://feeny.ai/job/account-executive-modern-treasury-san-francisco-r0bgatyr85tw) — San Francisco, CA - [Software Engineer](https://feeny.ai/job/software-engineer-modern-treasury-san-francisco-a7tt1zaxsj5v) — San Francisco, CA - [Technical Support Specialist](https://feeny.ai/job/technical-support-specialist-lightspeed-systems-austin-texas-6e14565gnscz) — Austin Texas, United States - [Technical Support Specialist](https://feeny.ai/job/technical-support-specialist-pearly-atlanta-13271sc0mxaz) — Atlanta, GA